Conflict Management (1 Day)

Description

Provides employees with conflict resolution strategies and techniques to be utilised when managing conflict within the workplace. The reduction of conflict within the workplace can improve both motivation and productivity of employees whilst reducing stress and absenteeism. 👉 Course Contents
Recognise the factors that cause escalation of conflict
Maintain composed and in control when responding to conflict and aggression
Use strategies and tools to manage and reduce anger
Perform a dynamic risk assessment
Identify the importance of recording and debriefing If no dates are available please call the team on 01782 438813 for available dates.