Description

Mastering telesales is a vital skill for any sales professional aiming to excel in the competitive world of remote selling. This course offers a detailed exploration of telesales techniques designed to enhance communication and boost sales performance over the phone. From understanding the nuances of telemarketing to mastering the art of persuasive dialogue, participants will discover how to structure calls effectively and handle challenges with confidence. Every module focuses on refining the skills necessary to convert prospects into loyal customers, ensuring each interaction is purposeful and results-driven.

With a clear emphasis on strategic communication, this course walks you through the entire telesales journey — from preparing and opening calls to overcoming objections and successfully closing sales. Additional guidance on expanding sales opportunities will also help increase earnings and build lasting client relationships. Designed for those seeking to sharpen their telephone sales abilities without the need for physical attendance, this programme provides practical insights into managing telesales teams and individual performance, ensuring your approach is both professional and impactful.

Key Benefits

Accredited by CPD

Instant e-certificate

Fully online, interactive course

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Curriculum

Module 01: Introduction to Tele Sales Executive Training

Module 02: All About Telemarketing

Module 03: Elevate Sales on Telephone

Module 04: Prospective Telephone-Sales Expert

Module 05: The Right Words and Phrases to Use on a Sales Call

Module 06: Preparing The Call

Module 07: Opening The Call

Module 08: Structuring The Call

Module 09: Verbal Communication Skills

Module 10: Dealing with Objections

Module 11: Closing the Sale/ Gaining Commitment

Module 12: Dealing with Rejection

Module 13: Close a Sale Call

Module 14: Increasing your Earnings by Expanding Sales

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Telesales Management Strategies training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Telesales Management Strategies training.

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

Course Images

Telesales Management Strategies Course

By Training Express

Booking options

Highlights

Description

About The Provider

Tags

Reviews