Diploma in Business Communication Skills Course

CPD Certified

Instant e-certificate and hard copy dispatch by next working day

Fully online, interactive course with audio voiceover

Developed by qualified professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Module 01: Basic Communication Skills

Module 02: Advance Communication (I)

Module 03: Advance Communication (II)

Module 04: Telephone Etiquette

Module 05: Body Language and Effective Communication

Module One: Business Communication

Module Two: Verbal and Non-verbal Communication

Module Three: Written Communication

Module Four: Electronic Communication

Module Five: Communicating with Graphics

Module Six: Effectively Working for Your Boss

Introduction

Charisma

Rapport

Body language

Discovery questions

Clean Questions

Influence

Module 01: Introduction to Assertiveness Skills

Module 02: Building Self-Confidence

Module 03: Self-Awareness and Emotional Intelligence

Module 04: Effective Communication Strategies

Module 05: Assertiveness in Social Situations

Module 06: Assertiveness in the Workplace

Module 07: Overcoming Fear and Anxiety

Module 08: Self-Esteem and Assertiveness

Module 01: Introduction to Reception and Receptionist

Module 02: Business Telephone Skills

Module 03: Mail Services and Shipping

Module 04: Time Management

Module 05: Record Keeping and Filing Systems

Module 06: Organisational Skills

Module 07: Communication Skills

Module 08: Customer Service

Module 09: Effective Planning and Scheduling

Lesson 01 :Introduction to Marketing Communication

Lesson 02 :Communication Theory (Murf Version)

Lesson 03 :Ethics in Marketing Communications

Lesson 04 :Understanding Consumer Mindset (Customer Decision-Making Process)

Lesson 05 :The Marketing Communication Mix

Module 01: Information and Communication for Stakeholders

Module 02: Communication & Barriers

Module 03: Culture and Communication in the Workplace

Module 04: Language and Effective Communication

Module 05: Business Communication & Interpersonal Relationships

Module 06: Communication Improvement at Workplace

Master basic and advanced communication techniques effectively.

Develop assertiveness skills for social and workplace interactions.

Enhance self-confidence, emotional intelligence, and self-esteem.

Cultivate proficiency in written, verbal, and non-verbal communication.

Implement communication strategies tailored for diverse stakeholders.

Acquire organisational and time management skills for seamless operations.

Individuals seeking to enhance their interaction skills for career advancement.

Aspiring receptionists aiming to excel in customer service and organisational roles.

Professionals in marketing, aiming to master effective interaction strategies.

Individuals in managerial positions, aiming to improve workplace interaction and interpersonal relationships.

Marketing Communications Specialist - £25K to 40K/year.

Corporate Communications Manager - £30K to 55K/year.

Receptionist/Administrative Assistant - £18K to 25K/year.

Customer Service Representative - £18K to 25K/year.

Business Development Executive - £22K to 40K/year.