Description

Earn up to £35,000 per year as a call centre agent with the right skills. Call centre agents earn good salaries, and they have the opportunity to learn new skills and advance their careers. This Call Center Training and Client Management course will teach you everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management!

Learning Outcomes:

Develop essential communication skills to effectively engage with clients in a call centre environment.

Ability to apply proven telephone etiquette to create a positive customer experience.

Cultivate strong negotiation techniques for resolving conflicts and achieving win-win outcomes.

Master the art of managing difficult clients with empathy and professionalism.

Understand key call centre metrics and benchmarks to optimise performance and productivity.

Stay updated on the latest call centre technology and trends for enhanced efficiency.

Elevate your call centre operations with our comprehensive training course designed to equip your team with the skills and knowledge needed to excel in client management. This course encompasses a wide range of modules, each focusing on crucial aspects of call centre dynamics. Through engaging and insightful content, your team will acquire essential communication skills, learn the art of effective negotiation, and develop strategies to manage challenging clients with finesse.

Additionally, they will gain a deep understanding of call centre metrics, enabling them to optimise performance and meet key benchmarks. Furthermore, the course explores the latest trends in call centre technology, ensuring that your team remains at the forefront of industry advancements. Don't miss this opportunity to enhance your call centre's performance. Enrol your team today and empower them with the skills needed to deliver exceptional client management.

Certification

Upon successful completion of the course, all learners will be eligible to receive a certificate titled Call Centre Training to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.

Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

This course is perfect for:

Call centre team leaders seeking to enhance their agents' skills.

Customer service representatives aiming to excel in client management.

Aspiring call centre managers looking to build a strong foundation.

Established call centres wanting to optimise their team's performance.

Career path

Customer Service Representative: £18,000 - £25,000 per annum

Call Center Agent: £18,000 - £26,000 per annum

Team Leader: £22,000 - £35,000 per annum

Call Center Supervisor: £25,000 - £40,000 per annum

Call Center Manager: £30,000 - £55,000 per annum

Call Center Operations Director: £45,000 - £80,000 per annum

Certificates

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Hardcopy Certificate (UK Delivery):

For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery):

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

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Call Centre Training and Client Management Course

By Training Express

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