Practical Investigation Skills (2 days)

Frequently Asked Questions

• How is the course delivered?

  Open courses are delivered via The TCM Academy in London and we also run courses across the UK. We are also able to deliver this course onsite at your own location. This works well for groups of 6 delegates or more. Online courses are delivered via Zoom.

• What do delegates learn on the course?

  By the end of this Practical Investigation Skills course, participants will:

  • Be fully aware of the employer’s responsibilities and the employees’ rights in terms of managing workplace investigations.
  • The legislative and statutory framework of workplace investigations.
  • Understand how to set up and manage a thorough, fair and compassionate workplace investigation including defining the terms of reference.
  • Understand how to create an investigation plan including what information to gather prior to an investigation commencing (scoping): specific details of allegations, chronology, organisational chart, key policies, contact details of parties, potential witnesses etc.
  • Possess the key skills to undertake an investigation: active listening, questioning. interviewing, funnelling, summarising and note-taking.
  • Possess techniques to manage an effective investigation interview, including how to interview relevant witnesses.
  • Understand how to prepare a well-structured investigation report that will withstand internal and external scrutiny.
  • Recognise the importance of probity, impartiality and neutrality.
  • Understand how to gather and assess relevant information: collect statements, background evidence, mitigation, etc., and how to determine relevance.
  • Understand the context of the investigation and how it links to other processes such as mediation or coaching.
• What teaching and learning methods do you use?

  TCM trainers are experts at creating a safe, empowering and challenging training environment.

  This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises, workshops and role-plays.

  All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

• What support and aftercare do you provide for delegates?

  TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

  • Training delivered by a world-class trainer who has practical experience of the subject being taught.
  • The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
  • Free copy of the TCM Workplace Investigators Handbook™.
  • One to one coaching for delegates during the course and once the course concludes, as required.
  • Assessment costs and a personal report for each learner.
  • A free refresher session 3-6 months after the training concludes. (Available for up to a year after the course concludes)
• Is this course accredited by an external body?

  This course is fully certified by The CPD Certification Service and is delivered by the UK’s top resolution experts.