Understand Complaints and FCA Regulations

Description

Welcome to this comprehensive course on Understanding Complaints and FCA Regulations.

Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively.

Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting.

Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.