Description

This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon.

For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.

Areas covered

Typical scenarios relating to difficult staff members

Detrimental effects of a difficult employee on other staff members

The “Is it me?” syndrome

Management safeguards designed to help you manage a difficult staff member

Causes and symptoms of problem behaviour

Handling a performance interview.

This course could be run as part of a training programme or could be delivered in house. It could be run as a stand-alone course or as part of a series of sessions on managing staff.

In-house courses

The course is designed to be flexible so that it can accommodate the specific needs of a particular organisation or agency.

Objectives

To give you an understanding of some of the underlying reasons why a staff member or a volunteer may be difficult to handle

To recognise some of the management safeguards that you have at your disposal to help you manage difficult staff

To develop a number of strategies for managing difficult staff and volunteers

To learn how to manage a performance interview.

Target Audience

People working in the voluntary and community sector, for statutory agencies or in business. The course can be adapted to suit your particular needs.

Cost

From £150 + travel costs.

Course Images

Dealing with difficult staff

By SAVO CIC

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