Phone-Based Customer Service Course

Description

The Phone-Based Customer Service is all you need to advance your career in the relevant fields.

Enrol now to discover everything you need to know about the Phone-Based Customer Service and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!

Meet the Accreditation

The CPD Certification Service (CPD UK) assures the Phone-Based Customer Service and learning activities are relevant, reliable, and upto date.

Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.

Key Benefits

Course Curriculum:

Module 1: Introduction
Module 2: What's Different about Good Customer Service?
Module 3: Customer Relationship Management
Module 4: Customer Service Communication Strategies
Module 5: Aspects of Phone Etiquette
Module 6: Building Rapport Over the Phone
Module 7: Inbound and Outbound Calls
Module 8: Active Listening and Managing Tough Callers
Module 9: Managing Interoffice Calls and Voicemail
Module 10: Problem Solving over the Phone
Module 11: Intra Organisation Dealings
Module 12: Measuring Customer Service

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

10 CPD hours / points Accredited by The CPD Certification Service

This Phone-Based Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.

This Phone-Based Customer Service course is open to all, with no formal entry requirements.

Upon successful completion of the Phone-Based Customer Service Course, learners will be equipped with many indispensable skills and have the opportunity to grab.