Booking options
£12
£12
On-Demand course
7 hours
All levels
The Office Administration - Secretary is all you need to advance your career in the relevant fields.
Enrol now to discover everything you need to know about the Office Administration - Secretary and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!
Meet the Accreditation
CPD Quality Standards (CPD QS) accreditation assure the Office Administration - Secretary course training and learning activities are relevant, reliable, and upto date.
Expert Support
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.
Key Benefits
Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
Get 24/7 access to all content for a full year.
Each of our students gets full tutor support on weekdays (Monday to Friday)
Course Curriculum:
Here is a curriculum breakdown of the Office Administration - Secretary:
Module 1
Introduction to Office Administration
What does an Office Administrator Do?
What are the requirements for being a Successful Office Administrator
Essential Skills for an Office Administrator
How to Become an Office Administrator
Module 2
Skills of an Effective Administrator
Introduction
Three Skills Approach
Tips on How to Develop These Skills
Module 3
Business Writing Skills
Structures of Business Documents
Structures of Other Official Documents
Editing and Proofreading
Module 4
Communication Skills
Components of Communication Process
Effective Listening Skills
Verbal Communication
Non-Verbal Communication
Module 5
Managing Meetings and Giving Feedback
Managing Meetings
Presentation Tips
Pumping up a Presentation
Module 6
Organisational Skills
Examine current habits and routines that are not organised
Learn to prioritise your time schedule and daily tasks
Determine ways of storing information and supplies
Module 7
Telephone Etiquette
Introduction
Module 8
Negotiation Techniques
Basic Types of Negotiations
Phases of Negotiation
Negotiation Techniques
Strategies for Identifying Mutual Gain
Module 9
Conflict Management
Definition of Conflict
Benefits of Confrontation
Prevention of Conflicts
Module 10
Stress Management
Definition of Stress
Meaning of Stress
Understanding Stress
How Stress Arises?
Module 11
Time Management
Activities Planning and Prioritising
Overcoming Procrastination
Crisis Handling
Organising Workspace to Make Better Use of Time
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
This Office Administration - Secretary course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.
This Office Administration - Secretary course is open to all, with no formal entry requirements.
Upon successful completion of the Office Administration - Secretary Course, learners will be equipped with many indispensable skills and have the opportunity to grab.
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...