• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

Course Images

Level 2 Conflict Management Course

Level 2 Conflict Management Course

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 3 days

  • All levels

Description

Award in Dealing with Conflict at Work at QLS Level 2

If you want to gain a solid understanding of Dealing with Conflict at Work and fast-track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors.

This premium online course titled Dealing With Conflict Management At Work ensures your professional development with CPD accreditation and THe Quality License Scheme Endorsed. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification.

With this Conflict Management program, success becomes a lot easier that enables you to monetise your skills. This Dealing With Conflict Management At Work course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.

This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of topics and allow you to accelerate your career.

Why People Love And Enrol in The Course From One Education

  • Eligibility for an CPD accredited certificate on successful completion of the course

  • QLS Endorsed Certificate is available for the title: Dealing with Conflict at Work

  • Learning materials of our course contains engaging voiceover and visual elements for your comfort

  • Freedom to study at your own pace

  • 24/7 access to the course materials for 12 months

  • Full Tutor support on weekdays (Monday - Friday)

Key Features

  • CPD Accredited

  • Quality License Endorsed

This masterclass Dealing With Conflict Management At Work online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.

If you want to work in this rapidly growing sector and stand out from the competition, then our Dealing With Conflict Management At Work is the perfect place to kickstart your dream career.

On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the Dealing with Conflict at Work course will help you land the job you want in a related field.

Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career!

Course Curriculum of Dealing With Conflict Management At Work:

Here is a curriculum breakdown of the course:

***Dealing with Conflict at Work***

Unit 01: Introduction

  • Welcome to the Course

  • What are Conflict and Conflict Management?

Unit 02: Understand the Keys to Conflict Management

  • The Rational and Irrational Sources of Conflict

  • The Effects of Respect on Conflict

  • How to Use Respect to Help Resolve Conflict

Unit 03: How Misunderstandings Arise and the Solution

  • How Communication Works

  • How we listen: The Four Listening Levels

  • How to Listen Well

Unit 04: Personality Types in Conflict Management

  • How Personality Types Conflict

  • How Specific Personalities Clash at Work

  • How to Avoid Personality Clash

Unit 05: Escalation of Conflict

  • Resistance: It's Not Conflict yet.

  • The Onion Model of Resistance

  • The Signs of Escalation

Unit 06: De-escalating Conflict

  • The Strategies for Handling Conflict

  • De-escalation Process

  • The Thomas-Kilmann Model

  • The Five Thomas-Kilmann Modes

  • Getting Help from a Third Party

  • How to Recover from a Broken (Professional) Relationship

Unit 07: Closing Section of Conflict Management

  • Good Conflict and Bad Conflict

  • The Secret to Avoiding Conflict

Exam and Assessment

  • MCQ based test

  • 60% Marks to pass

  • Instant Assessment and Feedback

CPD

120 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Dealing with Conflict Management at Work training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. If you are also interested in Level 2 Award in Conflict Management (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF) - Level 3 Deliverer of Conflict Management Course, then our course will be a great help to understand the topics from the ground.

Study the course today and increase your professional skillset from the comfort of your home!

Requirements

No formal qualification is required

Career path
  • Operations Manager

  • Tutor - SIA Security

  • HR and Office Manager

  • Customer Support Specialist

  • Health And Safety Officer

Certificates

Certificate of completion

Digital certificate - £9

After successfully completing this course, you will qualify for the CPD-certified certificate from One Education.

PDF Certificate: £9

Certificate of completion

Hard copy certificate - £69

QLS Endorsed Certificate

Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -

  • Within the UK: £69

  • International: £69 + £10 (postal charge) = £79

CPD Accredited Certification

  • Hardcopy Certificate (within the UK): £15

  • Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

About The Provider

With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...

Read more about One Education

Tags

Reviews