Certified Agile Service Manager (CASM)©

Description

Duration

2 Days

12 CPD hours

This course is intended for

The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders

Overview

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What does it mean to 'be agile?'
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control
Agile Process Design-applying Agile practices to process design projects

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification.

Why Agile Service Management?

Agile Service Management

Leveraging Related Guidance

Agile Service Management Roles

Agile Process Engineering

Agile Service Management Artifacts

Agile Service Management Events

Agile Process Improvement