Description

In the fast-paced world of medical offices, Patient Customer Service Training is vital for ensuring effective communication and organizational efficiency. Imagine a scenario where crucial patient records get misplaced or appointments are mishandled due to poor filing systems. This course addresses the importance of patient customer service training in medical offices, providing practical skills and knowledge to organize schedules, handle difficult customers, and implement effective filing systems. Just as a well-structured filing system ensures seamless access to information, this course equips learners with the tools needed to streamline patient care and enhance customer satisfaction.

Learning Outcomes:

Understand the significance of patient customer service training in medical offices.

Acquire operative skills for organizing schedules and managing appointments.

Familiarize oneself with medical jargon and terminology to enhance communication.

Implement effective filing systems to ensure quick and accurate retrieval of patient records.

Develop soft skills required for patient customer service, such as empathy and active listening.

Handle challenging customer interactions with professionalism and confidence.

The Filing Systems in Medical Offices course is designed to equip learners with essential knowledge and skills in patient customer service training. Beginning with an introduction to patient customer service, participants will explore the various areas and operative skills involved in providing exceptional service in a medical setting. Organizing schedules and mastering medical jargon and terminology are covered to ensure effective communication and efficient workflow.

One of the highlights of this course is the module dedicated to effective filing systems in medical offices. Learners will learn how to develop and implement systems that promote easy retrieval of patient records, ensuring seamless access to critical information when needed. Additionally, the course focuses on honing patient customer service soft skills, such as empathy and active listening, which are crucial for building positive relationships with patients and colleagues.

Certification

Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Medical office administrators

Receptionists and front desk staff

Medical secretaries and assistants

Healthcare professionals transitioning into administrative roles

Career path

Medical Office Administrator: £20,000 - £30,000 per year

Medical Receptionist: £18,000 - £25,000 per year

Medical Secretary: £22,000 - £35,000 per year

Administrative Assistant in a Healthcare Facility: £18,000 - £26,000 per year

Patient Services Coordinator: £21,000 - £28,000 per year

Healthcare Customer Service Representative: £19,000 - £24,000 per year

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Filing Systems in Medical Offices

By NextGen Learning

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