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Call Centre Training Course

Call Centre Training Course

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 4 hours 10 minutes

  • All levels

Description

Overview

By enroling in Call Centre Training, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.

The Call Centre Training course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Call Centre Training course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Call Centre Training Program.

So enrol in our Call Centre Training course right away if you're keen to envision yourself in a rewarding career.

Description

Enroling in this Call Centre Training course can improve your Call Centre Training perspective, regardless of your skill levels in the Call Centre Training topics you want to master. If you're already a Call Centre Training expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Call Centre Training insights that will help you make the most of your time. This Call Centre Training course will act as a guide for you if you've ever wished to excel at Call Centre Training.

Why Choose Us?
  • After successfully completing the Call Centre Training Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.

  • Lifetime access to the whole collection of Call Centre Training learning materials.

  • Online test with immediate results

  • Enroling in the course has no additional cost.

  • You can study and complete the Call Centre Training course at your own pace.

  • Study for the Call Centre Training course using any internet-connected device, such as a computer, tablet, or mobile device.

Who Is This Course For?

This Call Centre Training course is a great place to start if you're looking to start a new career in Call Centre Training field. This training is for anyone interested in gaining in-demand Call Centre Training proficiency to help launch a career or their business aptitude. 

Requirements

The Call Centre Training course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Call Centre Training, without any fuss.

Career Path

This Call Centre Training training will assist you develop your Call Centre Training ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Call Centre Training professional story and personalise your path to a new career. Furthermore, developing this Call Centre Training skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.

Course Curriculum

Module 01: Introduction to Call Centre

Introduction to Call Centre

00:30:00

Module 02: Traits of a Call Centre Agent

Traits of a Call Centre Agent

00:25:00

Module 03: Agent and Customer Relationship

Agent and Customer Relationship

00:30:00

Module 04: Telephone Etiquettes

Telephone Etiquettes

00:30:00

Module 05: Communication Skills

Communication Skills

00:25:00

Module 06: Negotiation Techniques

Negotiation Techniques3

00:30:00

Module 07: Managing Difficult Clients

Managing Difficult Clients

00:20:00

Module 08: Call Centre Metrics and Benchmarks

Call Centre Metrics and Benchmarks

00:30:00

Module 09: Call Centre Technology and Trends

Call Centre Technology and Trends

00:30:00

About The Provider

NextGen Learning
NextGen Learning
London, United Kingdom

NextGen Learning offers futuristic learning tailored for emerging leaders. Dedicated to empowering learners, this platform boasts a vast array of courses, crafted by industry...

Read more about NextGen Learning

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