Booking options
£25
£25
On-Demand course
1 hour 36 minutes
All levels
Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!
The Communication: The Ultimate Guide to Questioning & Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses.
Answer - 'what is questioning?'
Understands and can apply what questions can do
Unpick why we ask questions
Examine what active listening is
Undertake an active listening exercise
Appreciate the role of body language
Recognize the main body language cues and signs as they relate to questions & answers
Use, understand and appreciate 12 question types
recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications
Appreciate and respond appropriately to possible question responses
Appreciate the role of emotional intelligence
Download a series of 'Top Ten Questions'
Some method of jotting down thoughts, notes and quiz answers
The 8th question type video (Socratic) has a supporting document
Introduction to The Ultimate Guide to Questioning | |||
Course Introduction | FREE | 00:05:00 | |
The Fundamentals - What & Why | |||
What is questioning? | 00:02:00 | ||
What can questions do? | 00:10:00 | ||
Why do we ask questions? | 00:04:00 | ||
Active listening | |||
Are you listening? | 00:09:00 | ||
Active Listening Exercise | 00:09:00 | ||
Body language | |||
Body language | 00:13:00 | ||
The 12 Different Types of Questions | |||
Introduction to the 12 question types | 00:03:00 | ||
Closed questions | 00:03:00 | ||
Tag or tail questions | 00:02:00 | ||
Open questions | 00:02:00 | ||
Imagine questions | 00:02:00 | ||
Funnel questions | 00:02:00 | ||
Probing questions | 00:06:00 | ||
Recall & process questions | 00:02:00 | ||
Socratic questions - 6 types | 00:04:00 | ||
Leading Questions | 00:02:00 | ||
Loaded questions | 00:02:00 | ||
Rhetorical questions | 00:01:00 | ||
Empathetic questions | 00:03:00 | ||
How can people respond to questions? | |||
8 possible question responses | 00:06:00 | ||
Summary | |||
Summary of Ultimate Guide To Questioning | 00:04:00 | ||
Course Certification |
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