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Communication: The Ultimate Guide to Questioning & Listening

Communication: The Ultimate Guide to Questioning & Listening

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 36 minutes

  • All levels

Description

Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!

The Communication: The Ultimate Guide to Questioning & Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses.

What you'll learn
  • Answer - 'what is questioning?'

  • Understands and can apply what questions can do

  • Unpick why we ask questions

  • Examine what active listening is

  • Undertake an active listening exercise

  • Appreciate the role of body language

  • Recognize the main body language cues and signs as they relate to questions & answers

  • Use, understand and appreciate 12 question types

  • recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications

  • Appreciate and respond appropriately to possible question responses

  • Appreciate the role of emotional intelligence

  • Download a series of 'Top Ten Questions'

Requirements
  • Some method of jotting down thoughts, notes and quiz answers

  • The 8th question type video (Socratic) has a supporting document

Introduction to The Ultimate Guide to Questioning

Course Introduction

FREE

00:05:00

The Fundamentals - What & Why

What is questioning?

00:02:00

What can questions do?

00:10:00

Why do we ask questions?

00:04:00

Active listening

Are you listening?

00:09:00

Active Listening Exercise

00:09:00

Body language

Body language

00:13:00

The 12 Different Types of Questions

Introduction to the 12 question types

00:03:00

Closed questions

00:03:00

Tag or tail questions

00:02:00

Open questions

00:02:00

Imagine questions

00:02:00

Funnel questions

00:02:00

Probing questions

00:06:00

Recall & process questions

00:02:00

Socratic questions - 6 types

00:04:00

Leading Questions

00:02:00

Loaded questions

00:02:00

Rhetorical questions

00:01:00

Empathetic questions

00:03:00

How can people respond to questions?

8 possible question responses

00:06:00

Summary

Summary of Ultimate Guide To Questioning

00:04:00

Course Certification

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