Booking options
£850
+ VAT£850
+ VATOn-Demand course
12 hours
All levels
The goal of this course is for you to effectively lead and manage people through times of change.
Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change.
In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people's side of change is crucial.
We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods.
At the end of this program, you will be able to:
Realize the nature of change and describe how resistance manifests in people
Compare prevalent change models and categorize their similarities
Identify and rate the skills, traits, and behaviors of effective change champions
Envision the future state and assess stakeholders
Plan for change communication, training, and risks
Evaluate change effectiveness using feedback and metrics
Develop reinforcement practices for benefits and communication
What is Change?
Resistance to Change
Common Change Management Theories
Becoming a Change Champion
Envisioning the future state
Planning for people
Change management plan
Change communication
Training
Piloting
Risks
Feedback
Metrics
Variance analysis
Benefits realization
Change sustainment
Reinforcement messaging and communications