Root Cause Analysis for Incident Investigation Training - Online Course

Description

This Root Cause Analysis for Incident Investigation online training provides a structured approach to incident investigation. It covers gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. The training follows a proven Root Cause Analysis (RCA) methodology tailored to investigating patient incidents in hospitals, care homes and care services.

Level 2 - Is a comprehensive course that is designed for investigators. It covers gathering and organising the information, through a detailed analysis of the issues and evidence, to the production of the formal report. Please note: the level 2 course covers all the material in Root Cause Analysis for Incident Investigation (Level 1) course.

After completing the course you will be able to describe:

The first topic outlines the purpose of an RCA investigation. It explains the focus on improvement and avoidance of blame. You will also learn about the twelve steps in an RCA investigation.

The second topic explains why you need a timetable and how to produce one. Then you will learn about why information gathering is more important than information analysis.

The third topic explains why it is important that you have a neutral statement about the incident. You will learn how to reword a statement to remove all subjective terms.

The fourth topic describes the purpose of scoping and outlines three scoping activities.

This topic describes the activity called '5 hypotheses'. You will learn how to produce 5 hypotheses about the incident.

This topic is about the 4 Ps of Root Cause Analysis. You will learn about how the 5 hypotheses of the previous topic generate the 4 Ps.

This topic describes how to organise the information identified in the 4 Ps activity. You will learn how to ensure cooperation with information requests. You will also learn about when to move on to the next step in your investigation.

This topic explains how to identify relevant events and then how to put them in a simple timeline.

This topic describes how to create a tabular timeline, You will learn how to populate this timeline with events, dates and times. You will also learn how to deal with missing information.

This topic explains how to select people for interview. Then you will learn about how to question people in an interview. The topic also explains how to interview witnesses without alienating them.

This topic is about how and why to add instances of good practice to the tabular timeline.

This topic explains how to add care delivery problems to the tabular timeline. Then you will learn how to write about these problems precisely. The topic also explains why you should avoid using a patient's presentation as a CDP.

In this topic you will learn how to prioritise CDPs using the Nominal Group Technique.

In this topic you will learn about how and why to carry out a Wagon-Wheel analysis.

In this topic you will learn how to evaluate each contributory factor in the Wagon-Wheel analysis to determine whether or not it is a root cause.

This topic explains how to produce the Incident Investigation Report that is fit for purpose.

The final topic explains why you need to give staff feedback and what should be included in the feedback.