Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning
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Duration 4.375 Days 26.25 CPD hours This course is intended for The target audience for this course is all Oracle professionals. Among the specific groups for whom this course will be helpful are: Application designers and database developers Database administrators Web server administrators Overview This eTextbook begins with an explanation of the intent and usage of the PL/SQL programming language for database applications. Important reasons why one should incorporate PL/SQL modules within the application architecture right from the initial design and planning phase are presented. Next one learns how to begin building executable PL/SQL program units. One learns about each of the major segments of a working program and how these interact with each other during program execution, including the important error or exception handling capabilities of the language. The final section goes beyond the basics and begins to explore advanced topics that will be useful later in the Sideris Oracle PL/SQL developer textbook series. One learns techniques and features that allow modular and reusable programs to be developed, increasing productivity and maintainability of database applications. his eTextbook introduces one to Oracle database programming using the PL/SQL programming language. One will learn the syntax, structure and features of the language. This textbook will also lay the foundation for the entire Sideris Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications. his eTextbook introduces one to Oracle database programming using the PL/SQL programming language. One will learn the syntax, structure and features of the language. This textbook will also lay the foundation for the entire Sideris Oracle PL/SQL programming series, allowing one to progress from introductory topics to advanced application design and programming and finally onto writing complex high-performance applications.
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