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12137 Courses

SEN Teaching Assistant Diploma

5.0(1)

By Course Gate

Whether you are a current or aspiring SEN teaching assistant, an educator, or someone who cares about inclusive education, this course will equip you with the skills and knowledge you need. Don't miss this opportunity to get a recognised qualification and valuable resources.

SEN Teaching Assistant Diploma
Delivered Online On Demand
£11.99

Child Literacy & Language Development at QLS Level 2

4.8(9)

By Skill Up

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Child Literacy & Language Development at QLS Level 2
Delivered Online On Demand14 days
£105

Selling through service (In-House)

By The In House Training Company

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Selling through service (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Journalism Bundle Course

4.3(43)

By John Academy

Description: Journalism is the production and distribution of reports. Reports can be about events, facts, ideas, and people. Since journalism has been with us all these years, it has been considered as a form of communication and information dissemination media. If you are someone who is interested in journalism, then you have to learn the basics of journalism. In this course, you will learn about newspaper journalism and how women have contributed to the journalism industry. Who is the course for? Professionals, businessmen, and entrepreneurs who are in the journalism sector People who have an interest in writing and journalism. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Journalism Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Blogger Broadcaster Entrepreneur Freelancer Journalist News Writer Online Writer Social Content Creator. Curriculum: Journalism - New Version Module 01: Introduction and Principles of Journalism Introduction and Principles of Journalism 00:18:00 Module 02: History and Development of Journalism History and Development of Journalism 00:20:00 Module 03: Interviewing Interviewing 00:35:00 Module 04: Newspaper Journalism Newspaper Journalism 00:30:00 Module 05: News Writing, Production and Reporting News Writing, Production and Reporting 00:20:00 Module 06: Television Journalism Television Journalism 00:32:00 Module 07: Radio Journalism Radio Journalism 00:37:00 Module 08: Media Regulatory Bodies Media Regulatory Bodies 00:31:00 Module 09: Writing Skills for Journalists Writing Skills for Journalists 00:41:00 Module 10: Journalism law Journalism law 00:35:00 Module 11: Defamation Defamation 00:20:00 Module 12: Journalism Ethics Journalism Ethics 00:17:00 Module 13: Health and Safety for Journalists Health and Safety for Journalists 00:38:00 Module 14: Niche Journalism Niche Journalism 00:24:00 Module 15: Tips on Writing a Good Feature Story Tips on Writing a Good Feature Story 00:32:00 Module 16: Online and Freelance Journalism Online and Freelance Journalism 00:16:00 Module 17: Becoming a Journalist Becoming a Journalist 00:29:00 Journalism - Old Version Journalism Basics What Is A Journalist? 01:00:00 What Type Of Degree Do I Need? 00:30:00 How To Get Started Writing Before Graduation 01:00:00 The Rules Of Journalism 01:00:00 Building A Portfolio 00:30:00 What Is Style? 01:00:00 What Does A Copy Editor Do? 01:00:00 Additional Degrees To Consider 01:00:00 Online Journalism - The Way Of The Future 01:00:00 What To Expect On Your First Job 00:30:00 Newspaper Journalism What is news? 01:00:00 What is a journalist? 01:00:00 The shape of the news story 00:15:00 Writing the intro in simple steps 01:00:00 Writing the intro, the golden rules 00:30:00 Writing the news story in simple steps 01:00:00 Writing the news story - clear writing 00:30:00 Quotes 01:00:00 Attribution 00:30:00 Newspaper Reporting What Is A Newspaper Reporter? 01:00:00 What Education Do I Need? 00:30:00 How To Start Newspaper Writing 01:00:00 The Rules Of Newspaper Reporting 02:00:00 Compiling Clippings 01:00:00 Learning About Style 01:00:00 What Is A Copy Editor? 01:00:00 Additional Fields Of Study 01:00:00 Online Reporting - What You Need To Know 01:00:00 Your Path To Success As A Newspaper Reporter 01:00:00 TV Journalism News Gathering 00:30:00 Enterprising Stories 00:30:00 Watch your interviewee's body language. 00:15:00 Working with Sources 00:15:00 Covering Events 01:00:00 Computer-Assisted Reporting 00:30:00 Glossary of Broadcast News Teams 00:15:00 Law, Ethics And Responsibility 00:15:00 Operating Standards for News and Public Affairs 00:15:00 Lighting 00:15:00 Media What is the Media? 00:15:00 What Makes News? 00:30:00 Plan your Approach 01:00:00 Adhere to Deadlines 00:30:00 The Interview 00:15:00 Social Media and Journalism Definition of Social Media 00:15:00 Communication flow within journalism 00:15:00 The impact of social media on journalism 00:30:00 Women in Journalism The Secret Significance of Journalism 01:00:00 Imperfections of the Existing Woman−Journalist 01:00:00 The Roads towards Journalism 01:00:00 The Aspirant 01:00:00 Style 01:00:00 The Outside Contributor 01:00:00 The Search for Copy 01:00:00 The Art of Corresponding with an Editor 00:30:00 Notes on the Leading Types of Papers 00:30:00 Woman's Sphere in Journalism 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Journalism Bundle Course 00:30:00 Final Exam Final Exam- Journalism Bundle Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Journalism Bundle Course
Delivered Online On Demand48 hours
£11.99

Diploma in Anthropology

By Compete High

🌍 Unlock the Mysteries of Humanity with Anthropology! 🌍 Welcome to an enriching journey through the study of humanity itself! 🚀 Our course, 'Anthropology,' is your passport to understanding the diverse cultures, societies, and behaviors that make up our world. 🌎 Whether you're a curious soul eager to explore the depths of human existence or a budding scholar seeking to broaden your academic horizons, this course offers a captivating adventure into the heart of anthropology.   🔍 What is Anthropology? Anthropology is the study of human beings, their cultures, societies, and evolutionary origins. 🧬 It delves into the complexities of human behavior, beliefs, languages, and social structures across time and space. From ancient civilizations to contemporary societies, anthropology offers a holistic perspective on what it means to be human. 💡   💡 Benefits of Taking this Course 🌟 Cultural Awareness: Gain a deeper understanding and appreciation of cultural diversity, fostering empathy and respect for people from different backgrounds. 🌟 Critical Thinking: Develop critical thinking skills as you analyze and interpret cultural phenomena, challenging preconceived notions and biases. 🌟 Global Perspective: Explore the interconnectedness of human societies across the globe, recognizing the complex web of relationships that shape our world. 🌟 Interdisciplinary Insights: Draw upon insights from various disciplines such as sociology, archaeology, linguistics, and biology to unravel the complexities of human existence. 🌟 Career Enhancement: Enhance your career prospects by acquiring valuable skills in research, analysis, communication, and cross-cultural understanding.   🔍 Who is this for? 👩‍🎓 Students: Whether you're pursuing a degree in anthropology or simply fulfilling general education requirements, this course offers a fascinating exploration of human culture and society. 👨‍💼 Professionals: Professionals in fields such as education, social work, international relations, and healthcare can benefit from a deeper understanding of cultural dynamics and diversity. 🌐 Global Citizens: For anyone curious about the world and eager to expand their cultural horizons, anthropology provides invaluable insights into the richness and complexity of human societies.   🔍 Career Path 🎓 Academic Research: Pursue advanced studies in anthropology or related fields, conducting research on topics ranging from cultural anthropology to biological anthropology. 💼 Cultural Heritage Management: Work in museums, cultural institutions, or government agencies to preserve and promote cultural heritage, artifacts, and traditions. 🌍 International Development: Apply anthropological insights to address social and cultural challenges in international development projects, promoting community engagement and sustainability. 📚 Education: Teach anthropology at the university level or develop educational programs focused on cultural awareness and diversity in schools and community organizations.   💡 Ready to Dive into the World of Anthropology? Embark on an exhilarating intellectual journey with our 'Anthropology' course and unlock a deeper understanding of humanity's past, present, and future. Enroll now and join a vibrant community of learners passionate about exploring the wonders of human culture and society! 🌟   FAQ (Frequently Asked Questions) for Anthropology Course Q1: What is Anthropology? Anthropology is the study of humanity, encompassing everything from our evolutionary origins to contemporary cultures and societies. It explores human biological and cultural diversity, as well as the ways in which people interact with their environments and each other. Anthropologists employ a holistic approach, drawing on insights from various disciplines such as biology, archaeology, linguistics, and sociology to understand the complexities of human existence. Q2: What are the main subfields of Anthropology? Anthropology is typically divided into four main subfields: cultural anthropology, archaeology, biological anthropology, and linguistic anthropology. Cultural anthropology focuses on the study of contemporary human cultures and societies, examining patterns of behavior, belief systems, and social organization. Archaeology involves the study of past human societies through material remains such as artifacts, structures, and landscapes. Biological anthropology explores human biological diversity, evolution, and behavior, including topics such as genetics, primatology, and forensic anthropology. Linguistic anthropology investigates the role of language in human societies, including how languages evolve, shape culture, and influence social interactions. Q3: What can I expect to learn in an Anthropology course? In an Anthropology course, you can expect to learn about the fundamental concepts, theories, and methods used in the discipline. This may include topics such as cultural relativism, kinship systems, archaeological excavation techniques, human evolution, language diversity, and ethnographic research methods. Additionally, you may explore case studies from different cultures and time periods to gain a deeper understanding of anthropological concepts in practice. Q4: What are the career opportunities for Anthropology graduates? Anthropology graduates possess a versatile skill set that is valued in a variety of fields. Some career options include cultural resource management, museum curation, international development, forensic anthropology, public health, social work, and academia. Anthropologists may work in governmental agencies, non-profit organizations, research institutions, consulting firms, or educational institutions, depending on their interests and specialization. Q5: How can Anthropology benefit me in everyday life? Studying Anthropology can enhance your understanding of cultural diversity, human behavior, and social dynamics, which are valuable skills in today's interconnected world. It can help you develop empathy, critical thinking, and cross-cultural communication skills, which are essential for navigating diverse social contexts and addressing global challenges. Additionally, Anthropology can provide insights into your own cultural background and identity, fostering self-awareness and appreciation for the complexity of human experiences. Course Curriculum Module 1 Scope Of Anthropology Scope Of Anthropology 00:00 Module 2 Antiquity of Man Antiquity of Man 00:00 Module 3 Race Race 00:00 Module 4 Environment Environment 00:00 Module 5 Language Language 00:00

Diploma in Anthropology
Delivered Online On Demand5 hours
£4.99

Medication Training Course

By Compete High

🚀 Unlock Your Potential with Medication Training Course! 🚀 Are you ready to embark on a journey that will elevate your career in the healthcare industry? Introducing the Medication Training Course - your gateway to mastering the essential skills and knowledge required to administer medications effectively and safely.   Why Choose Medication Training Course? In today's fast-paced healthcare environment, the ability to handle medications with precision and care is non-negotiable. Whether you're a seasoned healthcare professional looking to enhance your expertise or a newcomer eager to enter the field, this course equips you with the fundamental know-how to navigate the complexities of medication management. By enrolling in the Medication Training Course, you'll: 🔍 Gain a comprehensive understanding of different types of medications, their uses, and potential side effects. 🛡️ Learn best practices for medication administration, including dosage calculation and proper techniques. 🔬 Explore pharmacology principles, drug interactions, and medication safety protocols to mitigate risks. 👩‍️ Enhance your communication skills to effectively collaborate with patients, caregivers, and fellow healthcare providers. 💡 Stay updated with the latest advancements and guidelines in medication management to deliver optimal patient care.   Who is this for? The Medication Training Course is designed for a wide range of healthcare professionals seeking to sharpen their medication management skills. Whether you're a nurse, pharmacist, medical assistant, or caregiver, this course provides invaluable insights and practical techniques to excel in your role. Even if you're considering a career switch to the healthcare industry, this course offers a solid foundation to kickstart your journey.   Career Path Upon completion of the Medication Training Course, a world of opportunities awaits you in the healthcare sector. You'll be equipped with the expertise and confidence to pursue various career paths, including: 👨‍️ Registered Nurse: Administer medications safely and accurately while providing compassionate patient care. 💊 Pharmacy Technician: Assist pharmacists in dispensing medications and educating patients on their proper use. 👩‍🔬 Clinical Research Associate: Contribute to drug development and clinical trials by ensuring compliance with medication protocols. 🏥 Healthcare Administrator: Implement medication management policies and procedures to optimize patient outcomes and safety. 👨‍👩‍👦‍👦 Caregiver: Support individuals with chronic illnesses or disabilities in managing their medication regimens at home. Don't miss out on the opportunity to elevate your career and make a meaningful difference in the lives of others. Enroll in the Medication Training Course today and take the first step towards becoming a trusted medication expert in the healthcare industry! 🌟 Unlock your potential with Medication Training Course! 🌟   Frequently Asked Questions (FAQ) Q: What is Medication Training Course? A: The Medication Training Course is a comprehensive educational program designed to equip healthcare professionals and aspiring individuals with the necessary knowledge and skills to effectively handle medications. This course covers various aspects of medication management, including medication administration techniques, pharmacology principles, and medication safety protocols. Q: Who can benefit from taking the Medication Training Course? A: The course is suitable for a wide range of healthcare professionals, including nurses, pharmacists, medical assistants, and caregivers. It's also ideal for individuals considering a career in healthcare or those seeking to enhance their medication management skills for personal or professional reasons. Q: What topics are covered in the course? A: While the specifics may vary depending on the program, typical topics covered in the Medication Training Course include types of medications, dosage calculation, drug interactions, medication administration techniques, pharmacokinetics, medication safety protocols, and communication skills related to medication management. Q: How long does it take to complete the course? A: The duration of the Medication Training Course varies depending on the program format and the individual's pace of learning. Some courses may be completed in a few weeks, while others may span several months. Online courses often offer flexibility, allowing participants to study at their own convenience. Q: Is the course accredited or certified? A: Many Medication Training Courses are accredited or certified by reputable organizations or regulatory bodies in the healthcare industry. Accreditation ensures that the course meets specific standards of quality and content. Participants may receive a certificate upon successful completion of the course, which can enhance their credentials and demonstrate their competency in medication management. Q: Can I take the course online? A: Yes, many Medication Training Courses offer online learning options, allowing participants to access course materials, lectures, and assessments remotely. Online courses provide flexibility and convenience, enabling individuals to study at their own pace and from any location with internet access. Q: How will the course benefit my career? A: By completing the Medication Training Course, you'll gain valuable knowledge and skills that are essential for success in various healthcare roles. Whether you're seeking to advance your current career or pursue new opportunities, the expertise gained from this course can enhance your professional capabilities and open doors to fulfilling and rewarding career paths in the healthcare industry. Course Curriculum Module 1_ Introduction to Medication Administration. Introduction to Medication Administration. 00:00 Module 2_ Medication Administration Routes. Medication Administration Routes. 00:00 Module 3_ Medication Administration Equipment and Techniques. Medication Administration Equipment and Techniques. 00:00 Module 4_ Medication Administration Documentation and Record Keeping. Medication Administration Documentation and Record Keeping. 00:00 Module 5_ Medication Side Effects and Adverse Reactions. Medication Side Effects and Adverse Reactions. 00:00

Medication Training Course
Delivered Online On Demand5 hours
£4.99

Conflict Management at Work Training

4.7(160)

By Janets

The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Conflict Management at Work Training
Delivered Online On Demand1 hour 26 minutes
£25

Call Centre & Customer Service Training Course

4.7(160)

By Janets

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Call Centre & Customer Service Training Course
Delivered Online On Demand12 hours 35 minutes
£25

Internal Auditor, CMS and Risk Management

By Compliance Central

As an aspiring Internal Auditor, it's time to take your career to the next level with our comprehensive Internal Auditor online training course. This Internal Auditor course is designed to equip you with the necessary knowledge and tools to perform internal audits effectively, improve organisational efficiency, and increase profitability. This Internal Auditor course will guide you through the key principles of internal auditing, including risk management, internal control, and auditing standards. You'll learn how to develop effective audit programmes, gather valuable evidence, and communicate your findings to management. This self-paced Internal Auditor online training course offers you the flexibility to learn at your own pace and on your own schedule. Upon completion of the Internal Auditor course, you will receive a certificate of completion that showcases your newly acquired skills and knowledge. Don't miss this opportunity to excel in your career. Enrol today in our Internal Auditor online training course and take the first step towards achieving your career goals. Internal Auditor Course Basic Learning Outcomes: Discover the five fundamental components of consent. The Functions of the Compliance Management System (CMS). What and why do compliance audits? Ethics and compliance ideas. Risk and its various forms. The basics of risk management. Method for managing risks. Key Highlights for Internal Auditor Course: CPD AccreditedInternal Auditor Course Lifetime Internal Auditor course access & update without any limits Unlimited Internal Auditor course retake exam and premium support for life 100% online and self-paced Internal Auditor course Easy Accessibility to the Internal Auditor course course materials- anytime, anywhere 100% learning satisfaction guarantee Curriculum Breakdown of the Internal Auditor Course: Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certification CPD Accredited (CPD QS) Certificate PDF & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements Learners seeking to enrol for the Internal Auditor Course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Internal Auditor, such as- Internal Auditor Internal Audit Manager Internal Auditors-Financial Services Internal Audit Operational Risk Explore each of the roles available and how you can start your career in Internal Auditor course. Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - Included After successfully completing this Internal Auditor course, you can get a digital and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Internal Auditor, CMS and Risk Management
Delivered Online On Demand3 hours
£12

Business Management Level 7 - Course

By Training Tale

Business Management - Course Online This Business Management - Course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Business Management - Course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. Courses are included in this Business Management Bundle Course Main Course: Level 7 Business Management Course GIFT COURSES Course 01: Level 7 Diploma in Leadership & Management Course 02: Workplace First Aid Training Course 03: Level 7 Diploma in Facilities Management Course [ Note: Free PDF certificate as soon as completing the Business Management - Course] Business Management - Course Course Curriculum of Business Management - Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management - Course After you have finished Business Management - Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification of Business Management - Course After completing the MCQ/Assignment assessment for this Business Management - Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Management - Course This Business Management - Course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Business Management - Course There are no specific requirements for this Business Management - Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Business Management - Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Management - Course The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Business Management Level 7 - Course
Delivered Online On Demand26 hours
£12