12358 Courses

Overview of Level 3 Leadership & Management Join our Level 3 Leadership & Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Level 3 Leadership & Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Level 3 Leadership & Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Level 3 Leadership & Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Level 3 Leadership & Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Level 3 Leadership & Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Level 3 Leadership & Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Level 3 Leadership & Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Level 3 Leadership & Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction to The Course Introduction to the Course 00:03:00 Module 1: Understanding Management and Leadership Understanding Management and Leadership 00:42:00 Module 2: Leadership Theories Leadership Theories 00:27:00 Module 3: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:17:00 Module 4: High Performance Teams High Performance Teams 00:34:00 Module 5: Motivating Employees Motivating Employees 00:28:00 Module 6: Organisational Skills Organisational Skills 00:28:00 Module 7: Talent Management Talent Management 00:39:00 Module 8: Succession Planning Succession Planning 00:26:00 Module 9: Business Process Management Business Process Management 00:30:00 Module 10: Communication Skills Communication Skills 00:29:00 Module 11: Negotiation Techniques Negotiation Techniques 00:17:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:24:00 Module 13: Managing Change Managing Change 00:24:00 Module 14: Time Management Time Management 00:39:00 Module 15: Stress Management Stress Management 00:17:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:34:00 Module 17: Managing Conflict Managing Conflict 00:24:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:36:00 Module 19: Risk Management Risk Management 00:37:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:16:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 03:59:00 Microsoft PowerPoint 08:24:00

In today's modern world, a Document Control Course is indispensable for organizations striving for efficiency, compliance, and accountability. With the proliferation of digital documentation, ensuring accurate version control, accessibility, and security is paramount. Professionals trained in document control play a vital role in maintaining organized records, facilitating effective communication, and mitigating risks associated with data breaches or regulatory non-compliance. In the UK, the demand for skilled document controllers remains steady, with job opportunities spanning across various industries such as construction, engineering, healthcare, and finance. Salaries for document control roles in the UK typically range from £25,000 to £35,000 per year, depending on experience and sector. As businesses increasingly recognize the importance of proper documentation management for operational efficiency and legal compliance, the sector is witnessing steady growth. Embracing a Document Control Course not only opens doors to rewarding career opportunities but also ensures individuals contribute effectively to modern workplaces' success and regulatory adherence. Key Features This Document Control Course Includes: This Document Control Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Document Control Course: Module 01: Fundamentals of Document Management Module 02: Core Concepts in Document Organization Module 03: Document Control & Lifecycle Management Module 04: Strategies and Tools for Document Control & Handling Module 05: Advanced Document Control & Administration Module 06: Ensuring Document Quality Module 07: Project Documentation Management Module 08: Utilizing Electronic Document Systems Learning Outcomes Document Control Course: Understand principles, elements, and lifecycle of Document Control. Apply strategies and instruments for effective Document Control management. Implement Quality Assurance measures for controlling document quality. Manage project documents efficiently using established protocols. Utilize Electronic Document Management Systems for soft copy documentation. Demonstrate proficiency in various aspects of Document Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Document Control course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Document Control. Moreover, this course is ideal for: Professionals seeking to enhance Document Control skills. Project managers requiring comprehensive understanding of document management. Individuals transitioning to roles involving Document Control responsibilities. Students pursuing careers in administration, project management, or quality assurance. Employees aiming to improve efficiency in handling electronic documentation. Requirements There are no requirements needed to enrol into this Document Control course. We welcome individuals from all backgrounds and levels of experience to enrol into this Document Control course. Career path After finishing this Document Control course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Document Control are: Document Controller - £25k to £40k/year. Project Administrator - £20k to £35k/year. Records Manager - £25k to £45k/year. Compliance Officer - £30k to £50k/year. Information Governance Officer - £35k to £55k/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Want to work in transcription, virtual assistance, or admin support? The Transcription: Audio Typing: 8-in-1 Premium Online Courses Bundle gives you all the skills employers are looking for — especially in remote work, legal, medical, and publishing sectors. Courses included: Audio Typing ESOL Creative Writing Documents Control Touch Typing Communication Skills Problem Solving Public Speaking 🚨 FOMO alert: Transcription roles are competitive — applicants with audio typing and touch typing credentials rise to the top. 💰 Big value alert: 8 powerhouse skills, 1 affordable bundle. ⭐ Learner-loved — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Start with the essential: audio typing. Whether for medical dictations, legal notes, or content creation, audio typing is the #1 skill transcription employers look for. Trained audio typing professionals have a huge hiring edge. Next, ESOL. Transcription and communication roles often support diverse clients, so having ESOL knowledge makes you flexible, clear, and globally employable. For content-focused roles, creative writing is your secret weapon. Whether you’re working in publishing, transcription, or copy editing, having creative writing skills makes your output compelling and polished. Administrative precision is a must, and that’s where documents control comes in. Employers want people who can handle documents control in healthcare, law, and government settings. It’s a high-trust skill. Speed matters. That’s why touch typing remains an in-demand standard. Efficient touch typing allows you to meet deadlines, take dictations, and manage large volumes of data — and hiring managers know it. Good communication isn’t optional — it’s expected. Whether verbal or written, communication skills help you transcribe accurately, collaborate with clients, and resolve issues fast. You’ll also face challenges. That’s why problem solving is vital. People who can approach complex audio files, tight deadlines, or client issues with strong problem solving are more likely to get — and keep — the job. Finally, public speaking might not sound transcription-related, but it shows confidence, clarity, and verbal precision — which all translate to better writing and communication skills. With this powerful stack — audio typing, ESOL, creative writing, documents control, touch typing, communication skills, problem solving, and public speaking — you’re ready for hire. ❓FAQ Q: What jobs can this help with? A: Transcriptionist, virtual assistant, editor, content creator, admin, and more. Q: Do I need a degree? A: Not at all. Employers want skills — and this bundle delivers. Q: Will I receive certificates? A: Yes, one for each of the 8 courses. And you're backed by Compete High's 4.8 on 'Reviews.io' and 4.3 on Trustpilot.

✅ Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot 🟢 Overview Step confidently into the fast-growing cosmetic and healthcare industries with the Dermatology and Cosmetic Skin Care: 8-in-1 Premium Online Courses Bundle. This bundle is perfectly designed to make you hireable by equipping you with core skills in Dermatology, Data Entry, Public Health, Skincare, GDPR, Communication Skills, Health and Social Care, and Time Management. This comprehensive set of courses appeals directly to job seekers in cosmetic clinics, healthcare centers, wellness businesses, and administrative roles requiring both technical and soft skills. Employers today value candidates who combine strong Dermatology and Skincare knowledge with impeccable Data Entry and GDPR compliance, all supported by effective Communication Skills and solid Time Management. With increasing demand for professionals trained in Public Health and Health and Social Care, this bundle sets you apart by covering every essential angle employers seek. Don’t miss your chance to join an industry hiring NOW. 📘 Description In a competitive job market, mastering Dermatology and Skincare fundamentals is critical. However, employers don’t just want specialists—they want well-rounded professionals with skills in Data Entry accuracy, strict GDPR compliance, and the ability to communicate effectively through excellent Communication Skills. This 8-in-1 bundle ensures you’re prepared for real-world roles where Time Management and knowledge of Public Health standards and Health and Social Care are equally vital. Whether you’re aiming for a position in cosmetic dermatology clinics, healthcare administration, or wellness coordination, these combined skills increase your employability exponentially. Join thousands who’ve already leveraged the power of Dermatology, Data Entry, Public Health, Skincare, GDPR, Communication Skills, Health and Social Care, and Time Management to land meaningful careers. This bundle is your chance to gain a competitive edge in a thriving job market. ❓ FAQ Q: Who is this bundle for? A: Ideal for aspiring cosmetic dermatology professionals, healthcare support workers, administrative staff in wellness and cosmetic sectors, and anyone looking to improve Dermatology, Skincare, and essential office skills like Data Entry and GDPR. Q: How does this bundle improve my job prospects? A: Employers actively seek candidates who combine technical knowledge of Dermatology and Skincare with soft skills such as Communication Skills and Time Management, plus essential compliance skills like GDPR. This bundle covers all these bases. Q: Can I access the courses immediately? A: Yes, once enrolled, all courses—Dermatology, Data Entry, Public Health, Skincare, GDPR, Communication Skills, Health and Social Care, and Time Management—are available instantly. Q: What industries can I work in after completing this bundle? A: Cosmetic clinics, healthcare centers, wellness businesses, administrative departments, public health organizations, and more.

Boost your career in financial compliance and customer identity management with the KYC and Customer Identity Management: 8-in-1 Premium Online Courses Bundle. This bundle is expertly crafted to make you highly hireable in banking, finance, and compliance sectors. Featuring KYC, Communication Skills, Negotiation Skills, Copywriting, Minute Taking, Email Marketing, Stress Management, and Compliance, it covers the core competencies employers demand. With KYC at its core, this bundle emphasizes the critical role of Communication Skills and Negotiation Skills in client relations and compliance processes. Complemented by Copywriting and Minute Taking for accurate documentation, plus Email Marketing and Stress Management to enhance productivity and workplace wellbeing, your skillset will stand out. Naturally integrating Compliance throughout ensures your profile matches regulatory job requirements. FOMO alert: Compliance roles are growing rapidly. Don’t miss your chance to train comprehensively at great value. Plus, Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot — trusted by thousands. 🔹 Description This bundle prepares you for vital roles in financial institutions, regulatory agencies, and corporate compliance: Master KYC protocols to meet industry standards. Polish Communication Skills for effective client and team interactions. Sharpen Negotiation Skills to navigate complex compliance situations. Use Copywriting to produce clear and compliant documentation. Excel in Minute Taking for precise meeting records. Employ Email Marketing strategies for effective communication campaigns. Manage workplace pressure with Stress Management. Stay updated with Compliance to avoid legal pitfalls. Each keyword is embedded organically to boost your SEO presence and appeal to employers actively searching for these skills. 🔹 FAQ Q: Is prior experience required? A: No, this bundle suits beginners and professionals looking to upgrade compliance skills. Q: How does this bundle improve employability? A: By integrating essential keywords like KYC, Compliance, and Communication Skills, you become a top candidate for financial services roles. Q: Why choose Compete High? A: Compete High’s excellent ratings — 4.8 on Reviews.io and 4.3 on Trustpilot — guarantee quality and trusted learning.

✅ Compete High has 4.8 on Reviews.io and 4.3 on Trustpilot 🟢 Overview Empower your career and communication skills with the English Courses For Adults: 8-in-1 Premium Online Courses Bundle, designed to make you highly hireable across diverse industries. This bundle includes essential courses in English Literature, English Grammar, TEFL, ESOL, Stress Management, Communication Skills, MS Word, and Email Sales Letter—giving you a well-rounded skill set employers seek. Perfect for adults looking to improve workplace English, boost productivity, and manage stress effectively, this bundle ensures you’re prepared to excel in administrative, educational, sales, and customer service roles. Don’t miss your chance to combine language proficiency with key professional skills that open doors to better job opportunities. 📘 Description Employers value candidates who not only have strong English Literature and English Grammar skills but also the ability to teach and support others through TEFL and ESOL training. Add to that practical tools like MS Word and the art of crafting an effective Email Sales Letter for professional communication. Managing workplace pressure is crucial, so this bundle also incorporates Stress Management and sharpens your Communication Skills—helping you stay productive and confident under pressure. From office administration and education to sales and customer support, this bundle prepares you for a wide range of career paths where English proficiency and professional communication matter most. ❓ FAQ Q: Who should take this bundle? A: Adults seeking to improve English for workplace success, including roles in administration, education, sales, and customer service. Q: How does this bundle improve job prospects? A: By enhancing language skills with English Literature and Grammar, teaching capabilities through TEFL and ESOL, and professional skills like MS Word, Email Sales Letter, and Stress Management. Q: When can I start learning? A: Immediately—all 8 courses are available upon enrollment. Q: What industries will benefit from this training? A: Education, office administration, sales, customer service, and corporate communications.

In this modern world, communication has become so much easier that we often see products or goods from one country is being delivered to another. An air courier is a freelance individual who works as a deliveryman to escort different products in their baggage allowance to ship valuable products or documents for their clients. Nowadays, this has become a popular job in first world countries. If you want to start your career as an air courier and travel different place delivering valuable goods to different receivers, you should consider our professional Professional Diploma in Air Courier course. This course is perfectly designed to make sure you can learn everything related to this exciting career. If you like travelling and also want to learn a good livelihood, you should definitely consider this course as you will be learning air courier travel, tips of becoming professional air courier, application process and finally getting started as an air courier. So, why are you waiting for? Take on the challenge and make your way to become a professional air courier in no time. Course Highlights Professional Diploma in Air Courier is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Air Courier into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Air Courier Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Air Courier is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Air Courier is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction To Air Courier Travel 01:00:00 Chapter-2 What You Will Be Doing 00:30:00 Chapter-3 Who Can Become An Air Courier? 00:15:00 Chapter-4 The Application Process 00:15:00 Chapter-5 How Do I Get Started? 00:30:00 Chapter-6 What Happens Next? 00:15:00 Chapter-7 Is It Legal? 00:15:00 Chapter-8 How Much Will It Cost? 00:15:00 Chapter-9 Where Can I Go? 00:15:00 Chapter-10 How Long Can I Stay At My Destination? 00:15:00 Chapter-11 What If I Can't Fulfill My Obligations? 00:15:00 Chapter-12 Do I Need Travel Insurance? 00:15:00 Chapter-13 Are There Any Drawbacks? 00:15:00 Chapter-14 Tips For Prospective Couriers 00:15:00 Chapter-15 Useful Information 00:15:00 Mock Exam Mock Exam- Professional Diploma in Air Courier 00:20:00 Final Exam Final Exam- Professional Diploma in Air Courier 00:20:00

Want to learn how to build and leverage relationships with journalists? Do you want to get your company featured in popular blogs and mainstream publications? If yes, then in enrol in this course and learn how to use public relation tools to work with the media. Two fundamental strategies mark out successful startups from the also-rans. One is an active online media strategy; the second is a high PR strategy. Obtain both, and you will quickly become a trusted, respected 'Voice in your Industry'. And both can be accomplished on a very, very tight budget. Discover the new world of Public Relations with public relations course from our expert tutor with 20 years of online marketing, PR and sales experience. Learn how to get publicity (PR) and press coverage for your business from podcasts, radio shows, books, industry publications, and even celebrities in this course. Explore different strategies and best public relation practices that will help you become the voice in your industry; Everything from developing a professional media plans to get coverage, online and off. Course Highlights Accredited Diploma in Media and Public Relations is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Media and Public Relations into 17 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 55 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Media and Public Relations Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Media and Public Relations is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Media and Public Relations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Media Relations What is the Media? FREE 00:15:00 What is Media Relations? FREE 00:30:00 Media relations Vs. Public relations 00:30:00 Effective Ways of Media Relation & Public Relation 01:00:00 Media and Public Relations Module One - Getting Started 01:00:00 Module Two - Networking for Success (I) 01:00:00 Module Three - Networking For Success (II) 01:00:00 Module Four - The Meet and Greet 01:00:00 Module Five - Dressing for Success 01:00:00 Module Six - Writing 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - Media Relations 01:00:00 Module Nine - Issues and Crisis Communication Planning 00:30:00 Module Ten - Social Media (The PR Toolkit) 00:30:00 Module Eleven - Employee Communications 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Accredited Diploma in Media and Public Relations - Activities 00:00:00 Mock Exam Mock Exam- Accredited Diploma in Media and Public Relations 00:20:00 Final Exam Final Exam- Accredited Diploma in Media and Public Relations 00:20:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00