1681 Courses

This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field?Do you want to make your customers happy? This course is designed for the learners who want to know the basics of customer service. Our customer service course intends to introduce you to the basics of customer service and translates that knowledge into practical application. You will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. You will also explore all the different elements of excellent customer service and what you need to do to make it an integral part of your business and your reputation. Course Highlights Certified Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Customer Service Skills Training into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam- Certified Customer Service Skills Training 00:20:00 Final Exam Final Exam- Certified Customer Service Skills Training 00:20:00

Are you facing problems with wheezing? Or have you ever been frustrated at your partner for keeping you up all night with loud snoring? Do you want to know what you should do to stop snoring? The course is the perfect solution for you. The course helps you to know the tricks and tactics for getting rid of snoring. Course Description: Snoring is a natural occurrence because of the relaxed state your throat moves into while sleeping. It is the vibration of respiratory structures and produces sound at the time of sleeping. As a result, people have a bad attitude towards snoring. It leads to irritability in both the snorer and the one lying awake because of the snoring. Snoring also causes many harms including insomnia. The course will teach you the basics of snoring, the factors that cause snoring, the probable remedy for snoring, the surgical and non-surgical therapies for snoring, etc. By the end of the course, you will be able to decide which procedures will suit you to quit snoring. Course Highlights Quiting Snoring: Perfect Solutions is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Quiting Snoring: Perfect Solutions into 4 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Quiting Snoring: Perfect Solutions Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? People who are suffering for snoring. Individuals who are interested to know the remedy of snoring. Quiting Snoring: Perfect Solutions is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Quiting Snoring: Perfect Solutions is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:30:00 Understanding Snoring 01:00:00 Snoring and Surgery 01:00:00 Non-Surgical Solutions to Snoring 01:00:00 Mock Exam Final Exam

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Office Administrator will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Office Administrator will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Office Administrator and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Office Administrator is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Office Administrator. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Office Administrator will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: What are Soft Skills? What are Soft Skills 00:10:00 Module 04: Communication Communication 00:08:00 Module 05: Teamwork Teamwork 00:07:00 Module 06: Problem-Solving Problem-Solving 00:08:00 Module 07: Time Management Time Management 00:08:00 Module 08: Attitude and Work Ethic Attitude and Work Ethic 00:08:00 Module 09: Adaptability/Flexibility Adaptability/Flexibility 00:08:00 Module 10: Self-Confidence (Owning It) Self-Confidence (Owning It) 00:09:00 Module 11: Ability to Learn from Ability to Learn from 00:08:00 Module 12: Networking Networking 00:08:00 Module 13: Negotiation Techniques Negotiation Techniques 00:17:00 Module 14: Conflict Management Conflict Management 00:15:00 Module 15: Stress Management Stress Management 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Release Addiction, Anxiety and Trauma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Release Addiction, Anxiety and Trauma Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Release Addiction, Anxiety and Trauma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Release Addiction, Anxiety and Trauma Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Release Addiction, Anxiety and Trauma ? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Release Addiction, Anxiety and Trauma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Release Addiction, Anxiety and Trauma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Release Addiction, Anxiety and Trauma does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Release Addiction, Anxiety and Trauma was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Release Addiction, Anxiety and Trauma is a great way for you to gain multiple skills from the comfort of your home.   Introduction Introduction 00:01:00 Healing, Thriving & Re-Framing Healing 00:11:00 The Art of Thriving 00:04:00 The Art & Benefits of Reframing 00:03:00 Advocate vs. Adversary 00:09:00 Addiction, Beliefs & Ambivalences Dependence & Addiction & the Relationship to Fear, Phobia & Anxiety 00:11:00 Rumpelstiltskin, Grace & Enlightenment 00:03:00 Negative Core Beliefs 00:05:00 Family Beliefs vs. Personal Beliefs 00:07:00 Observation, Awareness, Mindfulness and the Ambivalence of Addiction 00:03:00 'C' Words for Change - the Power of Just One Letter 00:06:00 Attitude = Experience 00:06:00 The Way Forward in Clearing Trauma PTSD - Shock vs. Trauma 00:04:00 Energy Packets - What are they? 00:05:00 Trauma List 00:05:00 Inner Dialogue 00:04:00 TAT Pose & the Three-Spot Tapping Points 00:07:00 Atavisms & Miasms 00:05:00 The Issue of the 'Super-Sensitive' 00:02:00 Releasing Negative Feelings 00:08:00 Process, Possibilities & Awareness Alcohol & Drug Recovery - other considerations 00:03:00 Seasonal Affective Disorder (S.A.D.) 00:03:00 Pyroluria 00:05:00 The Animal Metaphor Exercise 00:12:00 Daily Energy Tune-Up 00:09:00 Questions, Reflections, Insights & Healing Options Existentialism - the questions 00:05:00 Energy Medicine Healing Modalities 00:03:00 The Need for Forgiveness 00:04:00 Sydney Banks - Reflections on 'The Enlightened Gardener' 00:04:00 The Tao of Tapas 00:08:00 The Power of Now 00:07:00 Addiction, Authenticity, Boundaries & Enabling Attachment vs. Authenticity 00:06:00 Finding the Palace of Possibilities 00:07:00 Addiction & its Paradoxes 00:30:00 Addiction, Boundaries & Enabling 00:57:00 The use of Medication for Alcohol Use Disorder (AUD) 00:07:00 Live a Life that Matters 00:02:00 Things Have Changed 00:05:00 Assignment Assignment -Release Addiction, Anxiety and Trauma Level-3 02:15:00 Resources Resources - Release Addiction, Anxiety and Trauma Level-3

Course Overview Become a trained profaessionazal from the safety and comfort of your own home by taking 10 Soft Skills for Workplace . Whatever your situation and requirements, Skill Wise can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. Skill Wise has been proud to produce an extensive range of best-selling courses, and 10 Soft Skills for Workplace is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.  Teaching and training are more than just a job for the staff at Skill Wise; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.  By completing 10 Soft Skills for Workplace, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV. Whatever your reason for studying 10 Soft Skills for Workplace, make the most of this opportunity from Skill Wise and excel in your chosen field. Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Soft Skills for Workplace is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. Module 01 Getting Started 00:03:00 Module 02 Lesson 01: Empathy 00:03:00 Lesson 02: Case Study 00:01:00 Module 03 Lesson 01: Communication 00:05:00 Lesson 02: Case Study 00:01:00 Module 04 Lesson 01: Teamwork 00:05:00 Lesson 02: Case Study 00:01:00 Module 05 Lesson 01: Problem-Solving 00:04:00 Lesson 02: Case Study 00:01:00 Module 06 Lesson 01: Time Management 00:05:00 Lesson 02: Case Study 00:01:00 Module 07 Lesson 01: Attitude and Work Ethic 00:05:00 Lesson 02: Case Study 00:01:00 Module 08 Lesson 01: Adaptability/Flexibility 00:04:00 Lesson 02: Case Study 00:01:00 Module 09 Lesson 01: Self-Confidence (Owning It) 00:05:00 Lesson 02: Case Study 00:01:00 Module 10 Lesson 01: Ability to Learn from Criticism 00:03:00 Lesson 02: Case Study 00:01:00 Module 11 Lesson 01: Networking 00:04:00 Lesson 02: Case Study 00:01:00 Module 12 Wrapping Up 00:01:00

Most of the people are struggling with coping with the things around them. Some of them have coping skills. To be successful in your life, you need to cope with the challenges you face. Otherwise, any challenge will be a destruction point or obstacles in your normal life. If you can cope with matters, your life will be an easygoing one. To get the skill of coping, you need to know the skills, strategy and tools to apply in real life properly. Coping skills are really crucial tools in life. Without coping skills, you will crush or getting frustrated. With the coping skills, you will succeed and grow well. This Coping Skills course is for you! The best coping skills you can learn here designed and presented by an International Trainer Prof. Paul J. Cline. The trainer will describe you the best coping skills that make your life better. Coping skills can provide you with happiness and decrease stress from your life, which can also be shared with your friends and family.  This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. Carb cycling helps people progressing in their diets and successfully losing weight. What will you learn? Know how to overcome stress Know how to solve a problem Decease negative vibe of talk Learn how to relieve muscular tension Understand and boost self-esteem Understand boosting the relationship skills Learn to utilize the power of habits Increase the power of your communication skills G the power of acceptance Get relaxed your thoughts and mind Boost up your personal power. Who this course is for: Anyone can take this course People who want to lessen stress Therapists People in the helping field Psychology buffs & students Requirements Basic / Simple Computer Skills Basic English Career Path: If you complete the course, you will be able to know the strategies and secrets of Coping Skills. You will get all the essential skills for coping the challenges that will have a positive impact on your personal life and career. Coping Skills will give you mental satisfaction. Ultimately, you can get sound health and can manage tough situations. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. Introduction Goals & Resources FREE 00:07:00 Beginning Concepts FREE 00:13:00 Reprogramming Your Mind 00:09:00 Escaping Your 'Story' 00:06:00 Boosting Your Personal Power! 00:07:00 The Power Of Modeling & Language 00:07:00 The Power Of Choice 00:03:00 Critical Thinking Skills 00:09:00 The Power Of Habit 00:05:00 The Twin Powers Of Attitude & Acceptance 00:09:00 Some Keys To Happiness 00:18:00 MORE Coping Skills! 00:16:00 Improving Communication 00:12:00 Anger Management Skills 00:12:00 BONUS VIDEOS - MORE TIPS & TOOLS! BONUS VIDEO - More Coping Skills - Part 1 00:23:00 BONUS VIDEO - More Coping Skills - Part 2 00:11:00 BONUS VIDEO - More Coping Skills - Part 3 00:22:00

Overview 'Diploma in Change Management,' a course meticulously designed to equip learners with the knowledge and strategies vital for navigating the dynamic landscapes of organisational change. This program delves into the intricacies of change, its cyclical nature, and human responses, offering profound insights into managing resistance, adapting effectively, and maintaining equilibrium in the face of transformation. Learning Outcomes: Understand the concept of change and its various stages in the change cycle. Explore the human reaction to change and develop strategies for managing and mitigating resistance. Learn techniques for adapting to change effectively and maintaining a positive attitude during transitions. Acquire strategies for dealing with anger in the context of change management. Develop skills for managing stress and promoting resilience while implementing organizational changes. Why buy this Diploma in Change Management? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Change Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to lead change initiatives in their organisations. Managers seeking to improve their team's adaptability to change. Human resources professionals responsible for overseeing change processes. Consultants aiming to guide businesses through transitions. Graduates looking to specialise in change management. Prerequisites This Diploma in Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Change Manager: £40,000 - £60,000 Per Annum Organisational Development Consultant: £35,000 - £55,000 Per Annum Human Resources Manager: £30,000 - £50,000 Per Annum Project Manager: £32,000 - £70,000 Per Annum Business Analyst: £35,000 - £65,000 Per Annum Operations Manager: £28,000 - £60,000 Per Annum Course Curriculum Diploma in Change Management Course Overview 00:05:00 What is Change? 00:10:00 The Change Cycle 00:05:00 The Human Reaction to Change 00:05:00 The Pace of Change 00:10:00 The Four Room Apartment 00:05:00 Dealing with Resistance 00:05:00 Adapting to Change 00:10:00 Strategies for Dealing with Anger 00:10:00 Managing Stress 00:15:00 Mock Exam Mock Exam - Diploma in Change Management 00:20:00 Final Exam Final Exam - Diploma in Change Management 00:20:00

What Will I Learn? Apply Mike Clayton's powerful OATS principle to gain control of your working day Balance the extremes of your personality to find productivity, success, and happiness in the middle Schedule activities into your day for maximum productivity and minimum work left over at the end of the day Set goals so that you really do achieve them Distinguish between what is important in your life, and what is merely urgent Tame your to do list and convert it into your formula for productive delivery Handle your backlog of work calmly and effortlessly Avoid the multi-tasking trap, to get more gone, more quickly and with fewer mistakes Handle interruptions by applying the five strategies to keep control of your day Distinguish between overwhelm and overload, and apply successful strategies to each Overcome the stress of feeling overwhelmed, by seizing control using Mike's awesome seven-step procedure Avoid those fatal four words: 'leave it with me' Create real extra time in your day by delegating effectively Become a master of time estimation Schedule your time to produce better work and get more done Say 'NO' with confidence, to keep in control of your time and, ultimately, to increase the respect people have for you ... and, finally, you will learn why your attitude to time affects everything Requirements You don't need anything to take this course; just step on in... Description Time management is an essential skill to be able to work more efficiently and finish more tasks on schedule. If you struggle to prioritize and complete tasks in a timely manner, this Practical Time Management Diploma will give you the tools and techniques to maximize your effectiveness, minimize wasted time and control your workload. You'll learn to analyze workloads, prioritize tasks, overcome procrastination and create time management systems that increase productivity and effectiveness for yourself and your staff. This course will help you to develop a positive and effective approach to manage your time and workload. You will learn how to eliminate, delegate, and streamline your tasks and examine the reasons why some people procrastinate and what can be done about it. Practical Time Management: if you want to DO MORE, GET MORE, LIVE MORE. It is based on Mike's best selling three-hour live seminar and contains nearly two and a half hours of video, and a wealth of templates for you to download and adapt to your work. Are you a bit like these people? 'Without a doubt, the most interesting and useful seminar I have ever been on. Thank you for giving me back time in my life.' Ian Walker, Carl Kammerling International 'Probably the best spent 4 hours in a long time!' Peter Corke, Chesterfield Borough Council 'Extremely useful and thought provoking.' Maggie Reardon, DWT Legal 'Excellent. Really concise and covered a wide range of topics and techniques.' Ben Shipley, Articad Ltd 'Concise, clear, energising, inspiring.' Anthony Denny, East Publishing 'I learned a handful of extremely valuable tools to assist me in managing myself.' Nicholas Pearce, Beaney Pearce 'Interesting insightful course. I gained lots of useful ideas to start implementing at work.' Aiofe Ferguson, Octavia Housing 'Brilliant food for thought. Useful, practical ideas.' Jackie Smith, phonics4 .co .uk 'Concentrated useable techniques to practically improve time management - Informative, enlightening and great value for money.' Ian Thomas, Village Hotels 'Inspiring and motivating. Whole life approaching tips to use. A good all-round event' Anita Wadhaven, Department of Health 'Excellent session. Worthwhile attending even if you have read Mike's book. Mike's approach to help people form their own system promises to be highly effective. I can't wait to plan and start the new me!' Caroline Wiggins, Business Accent PR 'Really interesting and insightful. Learnt some really good tips which will be useful in both work and personal life.' Wing Sze Wong, TCS Europe Ltd Practical Time Management - if you haven't got enough hours in a day! Based on a lifetime of getting things done and hitting deadlines, Dr Mike Clayton combines psychological principles with powerful practical solutions to show you how you can: • Spot what's important, and focus on it to really make a difference • Enjoy productive time and take the chore out of work • Programme your mind for productivity • Make multi-tasking work for you • Schedule your activities to get more done and leave time for yourself • Say NO to things that just get in the way You will learn how you can... • Balance the extremes of your personality to find productivity, success, and happiness in the middle • Apply Mike Clayton's powerful OATS principle to gain control of your working day • Schedule activities into your day for maximum productivity and minimum work left over at the end of the day • Set goals so that you really do achieve them • Distinguish between what is important in your life, and what is merely urgent • Tame your to do list and convert it into your formula for productive delivery • Handle your backlog of work calmly and effortlessly • Avoid the multi-tasking trap, to get more gone, more quickly and with fewer mistakes • Handle interruptions by applying the five strategies to keep control of your day • Distinguish between overwhelm and overload, and apply successful strategies to each • Overcome the stress of feeling overwhelmed, by seizing control using Mike's awesome seven-step procedure • Avoid those fatal four words: 'leave it with me' • Create real extra time in your day by delegating effectively • Become a master of time estimation • Schedule your time to produce better work and get more done • Say 'NO' with confidence, to keep in control of your time and, ultimately, to increase the respect people have for you ... and, finally, you will learn why your attitude to time affects everything Dr Mike Clayton Mike is on of the UK's leading personal effectiveness and project management trainers. He has over 20 years' experience of training professionals, managers, and team-members throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on time management topics: Brilliant Time Management (in its second edition as: How to Manage your Time). (Pearson, 2011 and 2015) Powerhouse: Turbo-boost your Effectiveness and Start Making a Serious Impact (Capstone/Wiley, 2015) The Yes/No Book: How to do less... and achieve more (Pearson, 2012) Brilliant Stress Management (in its second edition as: How to Manage Stress). (Pearson, 2011 and 2015) Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back. What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to regain control of your life straight away. Who is the target audience? This course is designed for you if you want to get do more, get more, and live more. If you are busy and you want to get even more done... If you are overwhelmed, and you want to feel more in control... If you can't help yourself from saying 'yes' to things you ought to say 'no' to... If things always take longer than you expected... If you don't know how to plan your time in a way that works for you... If you just don't have enough time. If this sounds like you, then just step on in... Start Here and Learn the Basics 5 Lectures Trailer: Why You Need this Course FREE 00:03:00 Five Attitudes to Time... and the secret to fulfilment 00:08:00 How to Make Dull Activities Interesting 00:09:00 Why You Cannot Manage Time FREE 00:04:00 The OATS Principle FREE 00:10:00 Outcomes: Setting Great Goals and Knowing What is Important Why Goal-setting Works 00:05:00 Set the SMARTEST Goals 00:10:00 Is it Important... or is it just Urgent? 00:07:00 Activities: Being Able to Get Things Done Avoid the 'To Do Tyranny' 00:05:00 The OATS Principle and the Powerhouse Loop 00:03:00 What to Do about To Do items that Hang Around 00:05:00 How to Remember what's Outstanding 00:01:00 How to Clear a Backlog 00:06:00 Four Questions to Guide your Response to a Task 00:05:00 Time Management Solutions to Common Challenges What are Overload and Overwhelm? 00:03:00 How to Deal with a feeling of Overwhelm 00:06:00 Are you an Elephant or an Octopus? 00:03:00 Multi-tasking, and how to do it well... if you must! 00:07:00 How to Delegate Effectively 00:11:00 Timing and Scheduling: How to Structure Your Day for Productivity How to get Really Good at Estimating 00:06:00 How to Schedule your Day 00:05:00 When to Schedule Activities into your Day 00:06:00 Conclusions: What to Do when All Else Fails The Ultimate Time Management Tool: How to Say NO 00:05:00 How would you like $86,400? 00:03:00 A Final Thought 00:01:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00