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This SharePoint 2016 Site Owner course is intended to introduce you to the SharePoint 2016 and provide a comprehensive overview of SharePoint Site Owner roles and responsibilities in an accessible and extensive guide to the mind. Throughout the course, you'll learn how to add and configure sites, create libraries and lists, create and modify views. Discover how to implement SharePoint sites, features, and content structures suitably and securely share files, collaborate on documents, and access information and work with colleagues more productively. In addition to that, learn how to create and customize columns, manage content types and create a document set. This course also includes how to enhance the site using web parts and working with pages, navigate within SharePoint and how to change regional settings. This course will be ideal for you for sharing information and collaborating efficiently with your team or organisation. What Will I Learn? Understand the Role of the Site Owner Add and Configuring Sites Create Libraries Create Lists Create and Modify Views Create and Customize Columns Create and Manage Content Types Manage Permissions Enhance the Site Work with navigation and regional settings Requirements Pre-requisites: SharePoint 2016 Site User or similar experience Who is the target audience? Any student wishing to learn more about the SharePoint Site Owner roles and responsibilities Introduction Introduction FREE 00:02:00 Role of the Site Owner 012-16-Site Owner-C1L1-Understanding the Role of the Site Owner 00:04:00 012-16-Site Owner-C1L2-The Limitations of Folders 00:05:00 Adding and Configuring Sites 012-16-Site Owner-C2L1-Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 012-16-Site Owner-C2L4-Creating a Subsite with a Blog Site Template 00:05:00 012-16-Site Owner-C2L5-Creating a Subsite with a Community Site Template 00:05:00 012-16-Site Owner-C2L6-Understanding Site Settings 00:05:00 012-16-Site Owner-C2L7-Customizing the Look of a Site 00:06:00 012-16-Site Owner-C2L8-Changing a Site's Title, Description, Logo, or URL 00:04:00 Creating Libraries 012-16-Site Owner-C3L1-Adding Apps 00:04:00 012-16-Site Owner-C3L2-Creating a Document Library 00:04:00 012-16-Site Owner-C3L3-Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 012-16-Site Owner-C3L5-Creating a Picture Library 00:03:00 012-16-Site Owner-C3L6-Deleting and Restoring a Library 00:03:00 012-16-Site Owner-C3L7-Changing the Name of a Library or List 00:02:00 012-16-Site Owner-C3L8-Modifying Library Versioning Options 00:04:00 012-16-Site Owner-C3L9-Restoring a Previous Version 00:03:00 012-16-Site Owner-C3L10-Overriding a Checked Out Document 00:03:00 012-16-Site Owner-C3L11-Saving a Library as a Template 00:03:00 012-16-Site Owner-C3L12-Adding Enterprise Key Words to a Library or List 00:03:00 012-16-Site Owner-C3L13-Allowing Folder Creation in Libraries and Lists 00:02:00 012-16-Site Owner-C3L14-Adding or Removing the Sync Library Feature 00:03:00 012-16-Site Owner-C3L15-Using Content Approval for a Library 00:04:00 012-16-Site Owner-C3L16-Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists 012-16-Site Owner-C4L1-Creating Lists 00:04:00 012-16-Site Owner-C4L2-Reviewing List Settings 00:02:00 012-16-Site Owner-C4L3-Deleting and Restoring a List 00:02:00 012-16-Site Owner-C4L4-Creating a Calendar List 00:02:00 012-16-Site Owner-C4L5-Adding or Removing the Group Calendar Option 00:02:00 012-16-Site Owner-C4L6-Creating a Task List. 00:03:00 012-16-Site Owner-C4L7-Creating an Announcement List 00:02:00 012-16-Site Owner-C4L8-Creating a Links List or Promoted Links List 00:04:00 012-16-Site Owner-C4L9-Creating a Contact List 00:02:00 012-16-Site Owner-C4L10-Creating a Survey 00:05:00 012-16-Site Owner-C4L11-Creating an Issue Tracking List 00:03:00 012-16-Site Owner-C4L12-Creating a List From an Excel Worksheet 00:04:00 012-16-Site Owner-C4L13-Creating a Custom List 00:02:00 012-16-Site Owner-C4L14-Changing a List Name or Description 00:02:00 012-16-Site Owner-C4L15-Adding or Removing Versioning from a List 00:03:00 012-16-Site Owner-C4L16-Adding or Disabling the Add Attachments Feature for a List 00:02:00 012-16-Site Owner-C4L17-Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views 012-16-Site Owner-C5L1-Changing or Modifying the List or Library Default View 00:04:00 012-16-Site Owner-C5L2-Creating Public Views 00:06:00 012-16-Site Owner-C5L3-Creating a Grouped Library or List View 00:05:00 012-16-Site Owner-C5L4-Creating a Flat Library View 00:03:00 Creating and Customizing Columns 012-16-Site Owner-C6L1-Understanding SharePoint Columns 00:04:00 012-16-Site Owner-C6L2-Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 012-16-Site Owner-C6L4-Modifying, Renaming, or Deleting a Site Column 00:03:00 012-16-Site Owner-C6L5-Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 012-16-Site Owner-C6L7-Removing a Column from a List or Library 00:03:00 012-16-Site Owner-C6L8-Creating a Text Column 00:03:00 012-16-Site Owner-C6L9-Creating a Choice Column 00:05:00 012-16-Site Owner-C6L10-Creating a Number Column 00:03:00 012-16-Site Owner-C6L11-Creating a Currency Column 00:02:00 012-16-Site Owner-C6L12-Creating a Date and Time Column 00:03:00 012-16-Site Owner-C6L13-Creating a Look Up Column 00:05:00 012-16-Site Owner-C6L14-Creating a Calculated Column 00:04:00 Creating and Managing Content Types 012-16-Site Owner-C7L1-Exploring Content Types 00:03:00 012-16-Site Owner-C7L2-Creating a Custom Content Type 00:08:00 012-16-Site Owner-C7L3-Adding a Custom Content Type into a List or Library 00:03:00 012-16-Site Owner-C7L4-Removing a Content Type from a Library or List 00:03:00 012-16-Site Owner-C7L5-Creating a Document Set 00:08:00 012-16-Site Owner-C7L6-Modifying a Content Type 00:03:00 Managing Permissions 012-16-Site Owner-C8L1-Understanding Permissions 00:05:00 012-16-Site Owner-C8L2-Editing Permission Level Priveleges 00:04:00 012-16-Site Owner-C8L3-Understanding Default Permission Groups 00:04:00 012-16-Site Owner-C8L4-Viewing and Editing Group Permissions 00:04:00 012-16-Site Owner-C8L5-Changing Permission Levels for a Group 00:02:00 012-16-Site Owner-C8L6-Viewing,Adding, or Removing Users from a Group 00:03:00 012-16-Site Owner-C8L7-Creating New SharePoint Groups 00:05:00 012-16-Site Owner-C8L8-Changing a Group Name or Group Owner 00:02:00 012-16-Site Owner-C8L9-Adding a SharePoint Group to a Site 00:03:00 012-16-Site Owner-C8L10-Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 012-16-Site Owner-C8L11-Checking an Individuals Permission on a Site 00:02:00 012-16-Site Owner-C8L12-Granting Access to the Site Using the Share Option 00:03:00 012-16-Site Owner-C8L13-Changing the Default Share Group for the Site 00:02:00 012-16-Site Owner-C8L14-Creating and Removing Unique Permissions for a Site 00:05:00 012-16-Site Owner-C8L15-Creating and Removing Unique Permissions for a Library 00:06:00 012-16-Site Owner-C8L16-Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site 012-16-Site Owner-C9L1-Working with Pages in SharePoint 00:04:00 012-16-Site Owner-C9L2-Modifying or Adding Text to a Page 00:06:00 012-16-Site Owner-C9L3-Understanding Web Parts or App Parts 00:09:00 012-16-Site Owner-C9L4-Creating a Page in SharePoint 00:06:00 012-16-Site Owner-C9L5-Adding a Page to the Quick Launch 00:03:00 012-16-Site Owner-C9L6-Adding the Excel Web Access Web Part 00:07:00 012-16-Site Owner-C9L7-Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings 012-16-Site Owner-C10L1-Changing Regional Time and Work Week Settings 00:05:00 012-16-Site Owner-C10L2-Inheriting Top Links Navigation 00:02:00 012-16-Site Owner-C10L3-Working with Top Links Bar 00:05:00 012-16-Site Owner-C10L4-Working with the Quick Launch Area 00:06:00 012-16-Site Owner-C10L5-Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Course Certification

Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00

Overview of Intermediate Python Coding Join our Intermediate Python Coding course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Intermediate Python Coding course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Intermediate Python Coding course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Intermediate Python Coding Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Intermediate Python Coding. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Intermediate Python Coding course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Intermediate Python Coding is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Intermediate Python Coding course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Intermediate Python Coding Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Section 01: Introduction Course Introduction 00:02:00 Course Curriculum 00:05:00 How to get Pre-requisites 00:02:00 Getting Started on Windows, Linux or Mac 00:01:00 How to ask Great Questions 00:02:00 Section 02: Class Introduction to Class 00:07:00 Create a Class 00:09:00 Calling a Class Object 00:08:00 Class Parameters - Objects 00:05:00 Access Modifiers(theory) 00:10:00 Summary 00:02:00 Section 03: Methods Introduction to methods 00:06:00 Create a method 00:07:00 Method with parameters 00:12:00 Method default parameter 00:06:00 Multiple parameters 00:05:00 Method return keyword 00:04:00 Method Overloading 00:05:00 Summary 00:02:00 Section 04: OOPs Object-Oriented Programming Introduction to OOPs 00:05:00 Classes and Objects 00:08:00 Class Constructors 00:07:00 Assessment Test1 00:01:00 Solution for Assessment Test1 00:03:00 Summary 00:01:00 Section 05: Inheritance and Polymorphism Introduction 00:04:00 Inheritance 00:13:00 Getter and Setter Methods 00:12:00 Polymorphism 00:13:00 Assessment Test2 00:03:00 Solution for Assessment Test2 00:03:00 Summary 00:02:00 Section 06: Encapsulation and Abstraction Introduction 00:03:00 Access Modifiers (public, protected, private) 00:21:00 Encapsulation 00:07:00 Abstraction 00:07:00 Summary 00:02:00 Section 07: Python Games for Intermediate Introduction 00:01:00 Dice Game 00:06:00 Card and Deck Game Playing 00:07:00 Summary 00:01:00 Section 08: Modules and Packages Introduction 00:01:00 PIP command installations 00:12:00 Modules 00:12:00 Naming Module 00:03:00 Built-in Modules 00:03:00 Packages 00:08:00 List Packages 00:03:00 Summary 00:02:00 Section 09: Working Files with Pandas Introduction 00:02:00 Reading CSV files 00:11:00 Writing CSV files 00:04:00 Summary 00:01:00 Section 10: Error and ExceptionHandling Introduction 00:01:00 Errors - Types of Errors 00:08:00 Try - Except Exceptions Handling 00:07:00 Creating User-Defined Message 00:05:00 Try-Except-FinallyBlocks 00:07:00 Summary 00:02:00

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Has the Computer System Validation Engineer left and you’ve been handed their responsibilities? Do the thoughts of your next audit fill you with dread? CSV can be frustrating but this program will show you how to manage electronic data in a regulated manufacturing/laboratory/clinical environment using the GAMP framework and ensure compliance with FDA’s 21 CFR Part 11, EU Annex 11 or other regulatory guidelines.

Enhance your CV with one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, expert communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries. Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare expert documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This Office Skills and Receptionist course is ideal for people who want to start working as Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general. Course Content Office Skills and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:27:00 Business Telephone Skills 00:21:00 Representing Your Boss and Company 00:36:00 Mail Services and Shipping 00:27:00 Travel Arrangements 00:26:00 Organising Meeting and Conferences 00:28:00 Time Management 00:37:00 Record Keeping and Filing Systems 00:30:00 Business Writing Skills 00:42:00 Organisational Skills 00:27:00 Communication Skills 00:27:00 Customer Service 00:18:00 Effective Planning and Scheduling 00:49:00 InvoicingPetty Cash 00:29:00 Office Skills and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:15:00 Module Two - The Right Attitude Starts with You 00:20:00 Module Three - Stress Management (Internal Stressors) 00:30:00 Module Four - Stress Management (External Stressors) 00:15:00 Module Five - Transactional Analysis 00:25:00 Module Six - Why are Some Customers Difficult 00:20:00 Module Seven - Dealing with the Customer Over the Phone 00:30:00 Module Eight - Dealing with the Customer In Person 00:25:00 Module Nine - Sensitivity in Dealing with Customers 00:20:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:20:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:20:00 Module Twelve - Wrapping Up 00:15:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course- Activities 00:00:00 Recommended Reading Recommended Reading : Office Skills and Receptionist Course 00:00:00 Assignment Assignment - Office Skills and Receptionist Course 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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