9990 Courses

By taking this course, people will learn about sound therapy for their own benefit or become professional sound therapists.

Step into the vital role of a Crisis Line Counsellor with our expertly crafted course. Learn effective communication, coping strategies, psychoanalytical approaches, and active listening skills essential for providing immediate support and guidance during crises.

Step into the specialized field of adolescence counselling with our in-depth course. Gain a nuanced understanding of adolescent development, psychological disorders, and the impact of external factors. Equip yourself with proven counselling techniques, and navigate ethical and legal frameworks effectively. Your path to becoming a proficient adolescent counsellor starts here.

Launch a successful career in banking with our Bank Teller Training course. From mastering transactions to customer service skills, and understanding banking technology, this course is your comprehensive guide to becoming a proficient bank teller.

Elevate your safeguarding skills to a professional level with our Level 3 course focused on Safeguarding Children and Vulnerable Adults. Learn to identify signs of abuse, understand legal frameworks, and master the protocols for effective reporting and communication. Become a cornerstone in the protection and welfare of society’s most vulnerable.

Anger management course will teach you how to manage your anger in a practical way. Also, you will learn how to think positively.

Ensure the health and safety of canines with our Dog First Aid Diploma course. From emergency response to preventive care, gain vital skills in canine first aid, CPR, and healthcare. Perfect for pet owners and animal professionals, this course is your guide to safeguarding man’s best friend.

Advance your understanding with the Mental Health Level 2 course. Covering disorders from childhood to adulthood, stress, schizophrenia, treatments, and workplace implications, this course is essential for anyone seeking to deepen their knowledge and skills in mental health.

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.