10743 Courses

Course Information Join our comprehensive course, meticulously designed to equip individuals implementing Good Clinical Laboratory Practice (GCLP) within laboratories handling samples from clinical trials. Delve into the current regulatory landscape governing laboratory work supporting clinical trials, referencing key guidelines such as the ICH Guideline for Good Clinical Practice, the Clinical EU Trials Directive, relevant regulations, and leveraging insights from the RQA guidance document on GCLP. Is this course for you? This course is tailored for laboratory managers, analysts, investigators, trial coordinators, monitors, and auditors operating in diverse settings such as pharmaceutical company laboratories, central laboratories, contract research organisations, hospital laboratories, clinics, and investigator sites. This course will give you: Guidance on effectively interpreting and applying GCLP within the broader framework of Good Clinical Practice (GCP) Insight into the seamless integration of GCLP within clinical programmes (GCP) Practical strategies for implementing GCLP in the nuanced environment of clinical research laboratories The chance to update your knowledge with the latest interpretations and guidance on clinical laboratories by the UK Medicines and Healthcare Products Regulatory Agency (MHRA) Access to a seasoned panel of speakers with extensive expertise A unique opportunity to deepen your understanding of GCLP's application across diverse scenarios. Engage in: Lively discussions to foster ideas Problem-solving sessions targeting specific challenges Detailed exploration of specific aspects within the realms of GCP and GCLP. Tutors Tutors will be comprised of (click the photos for biographies): Vanessa Grant -, - Louise Handy Director, Handy Consulting Ltd Tim Stiles Consultant, Qualogy Ltd Programme Please note timings may be subject to alteration. Day 1 08:50 Registration 09:00 Welcome and Introduction 09:20 Good Clinical Practice and the Requirements of Good Clinical Laboratory Practice A review of Good Clinical Practice and its requirements for the laboratory analysis of samples from a trial. The thought processes behind the development of Good Clinical Laboratory Practice, its objective, scope, interpretation and application are explained. 10:00 Safety and Ethical Consideration Informed consent, confidentiality, expedited reporting, blinding and unblinding and serious breaches of the GCP are discussed. 10:40 Break 10:55 Organisation and Personnel Responsibilities within GCP and the Laboratory The responsibilities of key functions that should exist within a clinical laboratory including personnel records of training and competence are discussed. 11:30 Staff Training and Training Records Personnel records of training and competency assessments are discussed. 11:45 Laboratory Facilities, Equipment and Materials Suitable facility design, organisation and operation will be discussed. The calibration, validation and maintenance of equipment used in the conduct of sample analysis are examined, as are the suitability of materials and the identification and labelling of reagents and solutions. 12:30 Lunch 13:15 Workshop 1 - Facilities, Equipment and Responsibilities Some practical problems with regard to the facilities, equipment and responsibilities are explored. 13:45 Workshop 1 - Feedback 14:15 Computer Systems Validation Systems, including computerised systems, used in the analysis, collection and reporting of results should be appropriately tested, operated and controlled. What this means in practice is discussed. 14:45 Trial Protocols, Analytical Plans During this session we examine the purpose, content, control and change of these important documents. 15:30 Break 15:45 Workshop 2 - SOPs, Clinical Protocols, Analytical Plans and Validation The practicalities of managing and documenting the planning phase of analytical work on a trial are explored along with computerised system validation. 16:30 Workshop 2 - Feedback 17:00 Close of Day Day 2 09:00 Conduct of the Work and Quality Control Many of the issues that surround the conduct of sample collection, shipment, storage, analysis and management of Analytical Methods are discussed. This includes the quality control of the assay that may be employed and Quality Control checks. 10:00 Deviation Management The expectations around deviations and CAPA are discussed. 10:15 Workshop 3 - Conduct of the Work and Quality Control Practical work conduct and quality control issues are explored. 10:45 Break 11:00 Workshop 3 - Feedback 11:30 Source Data, Data Integrity, Records and Reports The creation and subsequent management of source data and records, data integrity, are discussed, together with the process of reporting analytical results. 12:10 Workshop 4 - Data, Records and Reports Practical problems with data, records and reports are investigated. 12:45 Lunch 13:30 Workshop 4 - Feedback 14:00 Quality Audit The requirements for and purpose of quality audits are discussed. The difference between quality audit and quality control are explained along with the role of the quality audit staff and their interaction with the analytical project managers, laboratory management and study staff. 14:40 Risk Management How should we assess risk and how can we use the process to assist in evaluation of audit findings. 15:15 Break 15:30 Regulatory Inspection The conduct of regulatory inspections and current expectations of the inspectors. Preparation for inspections and conduct during them will be discussed. 16:00 Panel Session This panel session will address any outstanding issues raised by the delegates. 16:15 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. CPD Points 14 Points Development Level Develop

Unlock the creative potential of generative AI while navigating ethical and legal challenges in this theory-based course. Learn the strengths and limitations of AI, from content creation to breaking through creative block, and gain insights into bias and plagiarism.

Learn new Android APIs such as RoomDatabase, ML Kit for face recognition, Cloud Firestore, Firebase, Maps, and the Android Studio IDE (integrated development environment)

Weight loss in medical and health context is the reduction of the total body mass because of the loss of fluid or lean mass. Weight loss is not just losing of weight but you have to consider ways of doing it. If you are someone who is into wellness, learning about weight loss management will be advantageous to you and your career. You will learn about weight loss management, wellness and fitness, and weight loss for adults and children through this course. This will help you learn the advanced methods and its possible effects for a healthier health loss program. You will learn the necessary skills, knowledge and information of weight loss programme.  Course Highlights Weight Loss Course for Nutritionist is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Weight Loss Course for Nutritionist into 88 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 1 hour hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Weight Loss Course for Nutritionist Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Weight Loss Course for Nutritionist is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Weight Loss Course for Nutritionist is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Weight Loss Management Introduction 00:30:00 Why Do You Want To Lose Weight? 01:00:00 Does Your Weight Have an Emotional Control Over You? 01:00:00 How Did You Get Here? 00:30:00 Why We Eat 00:30:00 The Diets That Lead Us Here 00:30:00 Fad Diets 01:00:00 Factors Affecting How We Lose Weight 01:00:00 How To Dump The Weight For Good This Time 00:30:00 Inches or Pounds? 00:30:00 Starting Point - The Importance Of A Goal 01:00:00 Watching What You Eat - Keeping Tabs On Those Calories What Exactly Is a Calorie? 01:00:00 Good Fat vs. Bad Fat 00:30:00 Simple Carbohydrates 00:30:00 Complex Carbohydrates 00:30:00 We Have All Of This Knowledge - Now What? 00:30:00 Getting Physical 01:00:00 Exercise And Its Far Reaching Benefits 01:00:00 Finding an exercise program that is right for you 01:00:00 Your Personal Weight Loss Plan 00:30:00 Exercise As Part Of Your Weight Loss Plan 00:30:00 Eating Plan 00:30:00 To achieve your weight loss goal 00:30:00 Conclusion 00:15:00 Weight Loss for Kids Obesity in Children Is Growing At A Frightening Fast Rate 00:30:00 The Most Powerful Breakfast for Weight Loss 00:30:00 Overweight Is Injurious To Teens and Kids 01:00:00 Obesity in Teenagers and Children Can Be the Saddest Sights 00:30:00 Tips to Help Your Child Fight Against Childhood Obesity 00:30:00 A Chapter for Your Teen - Top Tips For Weight Loss for Teens 00:30:00 A Chapter for Parents - Discover Safe and Easy Weight Loss for Teens 00:30:00 A Weight Loss Plan That Is Fun to Implement 00:30:00 Emphasis on Being Thin For Teen Girls Makes Weight Loss a Major Issue 00:30:00 Some Diet Plans for Overweight Teenage Boys 00:30:00 Snack Ideas for Kids That Won't Wreck *Mom's* Diet! 00:30:00 Biking - A Great Way to Enjoy Your Exercise 00:30:00 Exercise Anywhere With Your Bicycle - From Beaches to Mountains to Forests 00:30:00 Weight Control with Bowling Anyone? 00:30:00 Wellness and Fitness Today's Concerns about Wellness and Fitness FREE 01:00:00 The Blissful Union of Wellness and Fitness FREE 00:30:00 The Interchangeability of Wellness, Fitness and Health 00:30:00 The Quality of Life: Is Health Important? 00:30:00 Wellness Terminology 00:30:00 What Makes Us Well? 00:30:00 Wellness 00:30:00 Information on Wellness 00:30:00 How Do We Evaluate Wellness? 00:30:00 What Are Your Wellness Needs? 00:30:00 Wellness of the Body 00:30:00 Wellness of the Spirit 00:30:00 Wellness of the Mind 00:30:00 Benefits of Meditation for the Wellness of Ourselves 00:30:00 Do We Need Meditation? 00:30:00 Quiet Reflection: A B12 Shot for the Spirit? 00:30:00 Are You Well? 00:30:00 Fitness Terminology 00:15:00 Fitness 00:30:00 Information on Fitness 00:30:00 What Are Your Fitness Needs? 00:30:00 Metabolism: What Is It? 00:30:00 Metabolism for the Fit Individual 00:30:00 Metabolism: Can We Control It? 00:30:00 Obesity in Adolescents 00:30:00 Fitness of the Body 00:30:00 Fitness of the Spirit 00:30:00 Fitness of the Mind 00:30:00 Are You Fit? 00:30:00 Where You Live Affects Your Fitness 00:30:00 Fitness Centers: An Investigation 00:30:00 Does Your Income Affect Your Health? 00:30:00 What Role Does Our Intelligence Play in Our Health? 00:30:00 What Role Does Nutrition Play in Our Health? 00:30:00 Is There Health Without Water? 00:30:00 Vitamins: To Be or Not To Be? 00:30:00 How the Brain Affects Our Health 00:30:00 What Are Your Nutritional Needs? 00:30:00 Exercise and Play: What Do We Learn? 00:30:00 The Benefits of Walking 00:30:00 The Mind, Body and Soul Interconnectivity 00:30:00 Chiropractic Care: A Benefit to the Well Individual? 00:30:00 Acupuncture: A Benefit to the Well Individual? 00:30:00 The Benefits of Being Well 00:30:00 Where You Live Affects Your Wellness 00:30:00 The Benefits of Being Fit 00:30:00 Music: Our Connection to the Higher Conscious 00:30:00 The Yin and Yang of the Healthy Individual 00:30:00 Right Hand vs. Left Hand: Who's Healthier? 00:30:00 Is Your Mind Playing Tricks? 00:30:00 Mock Exam Final Exam

Overview Mastering data science skills and expertise can open new doors of opportunities for you in a wide range of fields. Learn the fundamentals and develop a solid grasp of Python data science with the comprehensive Data Science with Python course. This course is designed to assist you in securing a valuable skill set and boosting your career. This course will provide you with quality training on the fundamentals of data analysis with Python. From the step-by-step learning process, you will learn the techniques of setting up the system. Then the course will teach you Python data structure and functions. You will receive detailed lessons on NumPy, Matplotlib, and Pandas. Furthermore, you will develop the skills for Algorithm Evaluation Techniques, visualising datasets and much more. After completing the course you will receive a certificate of achievement. This certificate will help you create an impressive resume. So join today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? This course Data Science with Python course is ideal for beginners in data science. It will help them develop a solid grasp of Python and help them pursue their dream career in the field of data science. Requirements The students will not require any formal qualifications or previous experience to enrol in this course. Anyone can learn from the course anytime from anywhere through smart devices like laptops, tabs, PC, and smartphones with stable internet connections. They can complete the course according to their preferable pace so, there is no need to rush. Career Path This course will equip you with valuable knowledge and effective skills in this area. After completing the course, you will be able to explore career opportunities in the fields such as Data Analyst Data Scientist Data Manager Business Analyst And much more! Course Curriculum 90 sections • 90 lectures • 10:19:00 total length •Course Overview & Table of Contents: 00:09:00 •Introduction to Machine Learning - Part 1 - Concepts , Definitions and Types: 00:05:00 •Introduction to Machine Learning - Part 2 - Classifications and Applications: 00:06:00 •System and Environment preparation - Part 1: 00:04:00 •System and Environment preparation - Part 2: 00:06:00 •Learn Basics of python - Assignment 1: 00:10:00 •Learn Basics of python - Assignment 2: 00:09:00 •Learn Basics of python - Functions: 00:04:00 •Learn Basics of python - Data Structures: 00:12:00 •Learn Basics of NumPy - NumPy Array: 00:06:00 •Learn Basics of NumPy - NumPy Data: 00:08:00 •Learn Basics of NumPy - NumPy Arithmetic: 00:04:00 •Learn Basics of Matplotlib: 00:07:00 •Learn Basics of Pandas - Part 1: 00:06:00 •Learn Basics of Pandas - Part 2: 00:07:00 •Understanding the CSV data file: 00:09:00 •Load and Read CSV data file using Python Standard Library: 00:09:00 •Load and Read CSV data file using NumPy: 00:04:00 •Load and Read CSV data file using Pandas: 00:05:00 •Dataset Summary - Peek, Dimensions and Data Types: 00:09:00 •Dataset Summary - Class Distribution and Data Summary: 00:09:00 •Dataset Summary - Explaining Correlation: 00:11:00 •Dataset Summary - Explaining Skewness - Gaussian and Normal Curve: 00:07:00 •Dataset Visualization - Using Histograms: 00:07:00 •Dataset Visualization - Using Density Plots: 00:06:00 •Dataset Visualization - Box and Whisker Plots: 00:05:00 •Multivariate Dataset Visualization - Correlation Plots: 00:08:00 •Multivariate Dataset Visualization - Scatter Plots: 00:05:00 •Data Preparation (Pre-Processing) - Introduction: 00:09:00 •Data Preparation - Re-scaling Data - Part 1: 00:09:00 •Data Preparation - Re-scaling Data - Part 2: 00:09:00 •Data Preparation - Standardizing Data - Part 1: 00:07:00 •Data Preparation - Standardizing Data - Part 2: 00:04:00 •Data Preparation - Normalizing Data: 00:08:00 •Data Preparation - Binarizing Data: 00:06:00 •Feature Selection - Introduction: 00:07:00 •Feature Selection - Uni-variate Part 1 - Chi-Squared Test: 00:09:00 •Feature Selection - Uni-variate Part 2 - Chi-Squared Test: 00:10:00 •Feature Selection - Recursive Feature Elimination: 00:11:00 •Feature Selection - Principal Component Analysis (PCA): 00:09:00 •Feature Selection - Feature Importance: 00:06:00 •Refresher Session - The Mechanism of Re-sampling, Training and Testing: 00:12:00 •Algorithm Evaluation Techniques - Introduction: 00:07:00 •Algorithm Evaluation Techniques - Train and Test Set: 00:11:00 •Algorithm Evaluation Techniques - K-Fold Cross Validation: 00:09:00 •Algorithm Evaluation Techniques - Leave One Out Cross Validation: 00:05:00 •Algorithm Evaluation Techniques - Repeated Random Test-Train Splits: 00:07:00 •Algorithm Evaluation Metrics - Introduction: 00:09:00 •Algorithm Evaluation Metrics - Classification Accuracy: 00:08:00 •Algorithm Evaluation Metrics - Log Loss: 00:03:00 •Algorithm Evaluation Metrics - Area Under ROC Curve: 00:06:00 •Algorithm Evaluation Metrics - Confusion Matrix: 00:10:00 •Algorithm Evaluation Metrics - Classification Report: 00:04:00 •Algorithm Evaluation Metrics - Mean Absolute Error - Dataset Introduction: 00:06:00 •Algorithm Evaluation Metrics - Mean Absolute Error: 00:07:00 •Algorithm Evaluation Metrics - Mean Square Error: 00:03:00 •Algorithm Evaluation Metrics - R Squared: 00:04:00 •Classification Algorithm Spot Check - Logistic Regression: 00:12:00 •Classification Algorithm Spot Check - Linear Discriminant Analysis: 00:04:00 •Classification Algorithm Spot Check - K-Nearest Neighbors: 00:05:00 •Classification Algorithm Spot Check - Naive Bayes: 00:04:00 •Classification Algorithm Spot Check - CART: 00:04:00 •Classification Algorithm Spot Check - Support Vector Machines: 00:05:00 •Regression Algorithm Spot Check - Linear Regression: 00:08:00 •Regression Algorithm Spot Check - Ridge Regression: 00:03:00 •Regression Algorithm Spot Check - Lasso Linear Regression: 00:03:00 •Regression Algorithm Spot Check - Elastic Net Regression: 00:02:00 •Regression Algorithm Spot Check - K-Nearest Neighbors: 00:06:00 •Regression Algorithm Spot Check - CART: 00:04:00 •Regression Algorithm Spot Check - Support Vector Machines (SVM): 00:04:00 •Compare Algorithms - Part 1 : Choosing the best Machine Learning Model: 00:09:00 •Compare Algorithms - Part 2 : Choosing the best Machine Learning Model: 00:05:00 •Pipelines : Data Preparation and Data Modelling: 00:11:00 •Pipelines : Feature Selection and Data Modelling: 00:10:00 •Performance Improvement: Ensembles - Voting: 00:07:00 •Performance Improvement: Ensembles - Bagging: 00:08:00 •Performance Improvement: Ensembles - Boosting: 00:05:00 •Performance Improvement: Parameter Tuning using Grid Search: 00:08:00 •Performance Improvement: Parameter Tuning using Random Search: 00:06:00 •Export, Save and Load Machine Learning Models : Pickle: 00:10:00 •Export, Save and Load Machine Learning Models : Joblib: 00:06:00 •Finalizing a Model - Introduction and Steps: 00:07:00 •Finalizing a Classification Model - The Pima Indian Diabetes Dataset: 00:07:00 •Quick Session: Imbalanced Data Set - Issue Overview and Steps: 00:09:00 •Iris Dataset : Finalizing Multi-Class Dataset: 00:09:00 •Finalizing a Regression Model - The Boston Housing Price Dataset: 00:08:00 •Real-time Predictions: Using the Pima Indian Diabetes Classification Model: 00:07:00 •Real-time Predictions: Using Iris Flowers Multi-Class Classification Dataset: 00:03:00 •Real-time Predictions: Using the Boston Housing Regression Model: 00:08:00 •Resources - Data Science & Machine Learning with Python: 00:00:00

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

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