3881 Courses

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Register on the Create an Online Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Create an Online Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Create an Online Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Create an Online Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: Preplanning for Your Course Preplan Ahead 00:07:00 What Makes a Course Have Impact 00:08:00 Folder Structure and Overall Layout 00:07:00 Section 02: How to Record Yourself How to Record Yourself 00:02:00 What Type of Camera Do You Need 00:06:00 Don't Forget About Lighting 00:03:00 My Current Lighting Setup 00:01:00 Getting High-Quality Audio 00:04:00 Setting Up a Camera for High Quality Audio 00:04:00 Seeing Yourself While Recording 00:03:00 Setting Up Your Camera's Settings 00:04:00 Why a Tripod is Crucial 00:02:00 How I Record Myself with a DSLR 00:03:00 How to Fix Mistakes While Recording 00:04:00 How to Get Your Point Across in Videos 00:04:00 What's in My Camera Bags 00:03:00 Section 03: Recording Your Computer Screen Introduction to OBS Screen Capture Software 00:04:00 Setting Up Scenes in OBS 00:07:00 Audio Settings in OBS 00:08:00 Using High Quality Microphones with Your Computer 00:05:00 Webcam and Videocam Recommendations for OBS 00:06:00 Final Suggestions before Recording in OBS 00:05:00 Section 04: How to Edit Your Videos Editing Videos - Introduction 00:03:00 How to Set Up a Video Editor Template 00:15:00 How to Edit Your Videos 00:12:00 Setting Voice and Music Levels 00:15:00 How to Overdub a Screwup! 00:01:00 Exporting Your Course Videos 00:04:00 Getting Better Performance When Video Editing 00:07:00 Tricks and Tips When Editing 00:02:00 Recap of the Video Editor Template 00:03:00 Section 05: Creating Your Course Artwork Creating Your Course Artwork 00:07:00 Section 06: Creating a High Quality Slideshow Creating Your Slideshow 00:02:00 Creating Your Slideshow 00:12:00 Setting Up Your Slideshow Bullet Points 00:17:00 Section 07: How to Release Your Course How to Release Your Course 00:13:00 Section 08: Conclusion Conclusion 00:03:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 225 CPD Points|CPD & CiQ Accredited

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! ****11 in 1 QLS Endorsed Line Management Bundle*** As the UK economy continues to thrive, the demand for skilled line managers who can navigate the complexities of people management has never been higher. Our comprehensive online course, Line Management, is designed to equip you with the essential skills and knowledge to excel in this crucial role. Learners will gain skills in talent management, communication, performance appraisal, creative marketing, stress management, time management, and workplace well-being. The curriculum includes instruction on line management, employee training, and workplace health and safety. Enrol now in this Line Management and transform yourself into an exceptional line manager capable of inspiring, motivating, and guiding your team to achieve remarkable success. Learning Outcomes of this course: Acquire skills in employee training and effective talent management. Enhance team collaboration and productivity through improved communication skills. Master performance appraisal techniques for better employee engagement and growth. Understand and improve employee relations for a healthier workplace culture. Learn conflict and stress management for maintaining a harmonious team. Develop efficient time management skills for optimised business operations. Why Choose Our Bundle? Get a Free QLS Endorsed Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support Take a step toward a brighter future with our Line Management Bundle! *** Course Curriculum of Line Management*** Here is the curriculum breakdown of the Line Management at QLS Level 5 course: Employee Training and Development Process Talent Management Communication Skills Performance Appraisal Management Employee Relations Motivation and Counselling Conflict Management Stress Management Time Management Business Environment Ensuring Health and safety at the Workplace Assessment Process of Line Management After completing the Line Management course, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score of the Line Management exam for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Line Management at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want. Requirements You will not need any prior background or expertise in this Line Management bundle. Career path This Line Management bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Team Leader, HR Manager, Department Head, Operations Manager, Project Coordinator and so on. Certificates CPD Accredited PDF Certificate Digital certificate - Included Diploma in Line Management at QLS Level 5 Hard copy certificate - Included

Event Management bundle teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Event Management bundle is a comprehensive, instructor-guided, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Event Management bundle are available online for you to learn at your own pace and fast-track your career with ease. This bundle includes the following courses: Course 01: Event Management : Events Staff Training Course 02: Party Planner Course 03: Wedding Planner Course 04: Kids Party Plannerf Course 05: Transport And Logistic Course 06: Communication Skills Course 07: Supply Chain Management Course 08: Time Management Skills Course 09: Manual Handling Interactive Training Course 10: Advanced Health and Safety Key Features Accredited by CPD Instant e-certificate Fully online, interactive Event Management course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Event Management course to excel! How You will be Benefited from Event Management Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Event Management bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Event Management course, you will immediately be sent digital certificates for the bundle courses. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Do you want to gather and share information through online? Do you want to develop good command over Microsoft One Note? The course will help you to know all the advanced skills of Microsoft One Note. Microsoft One Note is a computer program that contributes to filling up free form to gather information. It is used for multiple user collaboration. It stores users' notes either handwritten or typed, drawings, screen clippings and audio commentaries. These notes can be shared with another One Note user over the internet or a network. The course teaches the new features of Microsoft One Note 2013. You will learn the procedures for gathering and sharing information, the Ribbon and Backstage View, and workflow enhancements such as quick filing, linked notes, and Word styles in the course. The course will also show you the techniques of collaborating with another One Note user. Course Highlights Microsoft One Note Advanced Level Accredited is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft One Note Advanced Level Accredited into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft One Note Advanced Level Accredited Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft One Note Advanced Level Accredited is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft One Note Advanced Level Accredited is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Working with Notebooks 01:00:00 Module Three - Using Additional Notebooks 01:00:00 Module Four - Formatting and Editing Your Notes 01:00:00 Module Five - Working with Audio and Video 01:00:00 Module Six - Working with Tables 01:00:00 Module Seven - Working with Equations and Excel Spreadsheets 01:00:00 Module Eight - Researching a Topic 01:00:00 Module Nine - Advanced Review Tasks 00:30:00 Module Ten - Collaborating 01:00:00 Module Eleven - Advanced Sharing Options 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note Advanced Level Accredited 00:00:00 Mock Exam Mock Exam- Microsoft One Note Advanced Level Accredited 00:20:00 Final Exam Final Exam- Microsoft One Note Advanced Level Accredited 00:20:00

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Free Level 7 QLS Endorsed Certificate | CPD & IAO Accredited | Installment Payment | 180 CPD Points | Lifetime Access

Fire safety isn’t just a box on a to-do list—it’s a responsibility that could save lives. This Fire Warden Training Course is designed for those who want to be prepared when it matters most. Delivered entirely online, the course unpacks your role as a fire warden, breaking down the essentials of fire prevention, evacuation planning, and leadership during an emergency. Whether you're a new recruit or stepping into a supervisory role, you'll find this course tailored to help you feel confident in what needs to be done—and why. From understanding the causes and classes of fire to identifying hazards and following safety procedures, this training covers the finer details of fire safety protocols with a clear, structured approach. It’s smart learning, made simple. With QLS endorsement behind it, you can count on quality material and a learning experience that speaks your language—clear, informative, and straight to the point. Stay ready, stay responsible. Fire Warden Training QLS Bundle Includes the following Courses Course 01: Diploma in Fire Warden Training at QLS Level 5 Course 02: Emergency First Aid at Work (EFAW) Course 03: DSEAR Training Key Features of Fire Warden Training Eligibility for QLS endorsed certificate upon successful completion of the Fire Warden Training course Free CPD Accredited Course Fully online, interactive Fire Warden Training course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Fire Warden Trainingcourse, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Fire Warden Training course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Fire Warden Training course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Fire Warden Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Fire Warden Training course, learners will be able to order an endorsed certificate, titled: [Diploma in Fire Warden Training at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Fire Warden Training basics. Requirements No prior degree or experience is required to enrol in this Fire Warden Training course. Career path This Fire Warden Training Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Certificate in Cleaning QLS Endorsed Course offers a thorough introduction to the cleaning industry, tailored for individuals aiming to develop a solid foundation in this essential sector. This carefully designed bundle combines three vital areas: a Diploma in Cleaning at QLS Level 5, Cleaning Business essentials, and Customer Service expertise. The course is ideal for anyone seeking to gain recognised qualifications that enhance their knowledge and career prospects within cleaning, without the need for physical attendance. This flexible, online programme delivers in-depth insights into cleaning techniques, business operations, and client relations, all crafted to equip learners with the confidence to progress professionally. Whether you’re entering the field or expanding your existing skills, this course ensures you acquire up-to-date knowledge that meets industry expectations, all from the comfort of your own space. Our Certificate in Cleaning course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Certificate in Cleaning QLS Bundle Includes the following Courses Course 01: Diploma in Cleaning at QLS Level 5 Course 02: Cleaning Business Course 03: Customer Service Key Features of Certificate in Cleaning Eligibility for QLS endorsed certificate upon successful completion of the Certificate in Cleaning course Free CPD Accredited Course Fully online, interactive Certificate in Cleaning course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Certificate in Cleaningtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Certificate in Cleaning course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Certificate in Cleaning course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Certificate in Cleaning course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Certificate in Cleaning course, learners will be able to order an endorsed certificate, titled: [Diploma in Cleaning at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Certificate in Cleaning basics. Requirements No prior degree or experience is required to enrol in this Certificate in Cleaning course. Career path This Certificate in Cleaning Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.