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The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Overcoming Overwhelm: A jam-packed 60 minute masterclass covering how to identify your energy leaks so you can create more success and impact in your career, without burnout.

🚀 Unlock Your Potential with 'Strategic Achievement Mastery' 🚀 Are you ready to elevate your life to new heights and achieve unprecedented success? Introducing our groundbreaking online course: 'Strategic Achievement Mastery.'   🌟 What Is 'Strategic Achievement Mastery'? This transformative course is not just another self-help program-it's a strategic roadmap designed to empower you with the skills and mindset necessary to conquer your goals and realize your dreams. Whether you're aiming for professional success, personal fulfillment, or a combination of both, this course is your key to unlocking the door to unlimited possibilities.   🎯 What You'll Gain: 1️⃣ Strategic Vision: Develop a crystal-clear vision for your future and create a strategic plan to turn your dreams into reality. Learn how to set goals that inspire and motivate you, and discover the power of focused intention. 2️⃣ Execution Excellence: Master the art of execution by breaking down big goals into manageable steps. Uncover the secrets of effective time management, productivity, and discipline that successful individuals use to achieve remarkable results. 3️⃣ Peak Performance Mindset: Cultivate a mindset of resilience, positivity, and peak performance. Overcome self-limiting beliefs, embrace challenges, and turn setbacks into stepping stones toward success. 4️⃣ Effective Communication: Hone your communication skills to build powerful relationships and influence others positively. Learn the art of persuasion and negotiation, crucial skills for navigating both professional and personal spheres. 5️⃣ Adaptability and Innovation: Thrive in an ever-changing world by developing adaptability and fostering innovation. Discover how to turn challenges into opportunities and stay ahead of the curve in your industry.   💡 Course Features: Engaging Video Lessons Interactive Workshops and Exercises Personalized Progress Tracking Exclusive Community Access Q&A Sessions with Industry Experts   🌐 Who Can Benefit: Entrepreneurs and Business Professionals Students and Graduates Career Changers and Job Seekers Anyone Seeking Personal Growth and Success   🚀 Ready to Transform Your Life? Enroll Today! 🚀 Course Curriculum Strategic Achievement Mastery Introduction To Goal Setting 00:00 Vision Vs Execution 00:00 Execution Without Intention 00:00 Strategic Execution - Part 1 00:00 Strategic Execution - Part 2 00:00 Setting Powerful Goals The Smart Way 00:00 The Importance Of Performance Coaching 00:00 Why People Fail To Reach Their Goals 00:00 Overcoming The Fear Of Failure 00:00 Final Ideas & Tips 00:00

Are you ready to explore the depths of your EGO? Join us at Lekdanling - Tibetan Cultural Centre for a FREE course & meditation workshop on 12th of March to learn how to expand your heart and gain insight into the ways of the EGO. Don't miss out - sign up now! #WaysOfTheEGO #Meditation #ExpandYourHeart

Are you ready to take your professional game to the next level? 🚀 Introducing our comprehensive course: 'Workplace Professionalism'! Whether you're a seasoned professional looking to refine your skills or a newcomer eager to make a lasting impression in the corporate world, this course is designed to equip you with the essential tools and mindset for success.   👔 Unlock Your Potential: In today's competitive job market, professionalism isn't just a desirable trait - it's a necessity. Our course delves into the core principles of workplace professionalism, empowering you to navigate the intricacies of professional environments with confidence and finesse. From effective communication to ethical decision-making, you'll gain invaluable insights that will set you apart from the crowd.   📚 Comprehensive Curriculum: Our expertly crafted curriculum covers a wide range of topics essential for thriving in any professional setting. Learn how to cultivate a positive attitude, master the art of time management, and develop strong interpersonal skills that foster collaboration and teamwork. With engaging lectures, interactive exercises, and real-world case studies, you'll acquire practical knowledge that you can apply immediately in your professional life.   🎓 Who is this for?: This course is ideal for professionals at all stages of their careers, including recent graduates entering the workforce, mid-level managers aiming for advancement, and seasoned executives seeking to refine their leadership skills. Whether you work in corporate, nonprofit, government, or entrepreneurial sectors, the principles of workplace professionalism are universally applicable.   🌟 Benefits of Taking the Course: Enhance your professional image and credibility Build strong relationships with colleagues, clients, and stakeholders Improve your productivity and efficiency in the workplace Navigate workplace conflicts and challenges with grace and diplomacy Position yourself for career advancement and leadership opportunities   💼 Career Path: The skills and knowledge gained from our 'Workplace Professionalism' course can open doors to a variety of exciting career paths. Whether you aspire to climb the corporate ladder, launch your own business, or make a meaningful impact in your community, professionalism is the cornerstone of success in any endeavor. From entry-level positions to executive leadership roles, employers value professionals who exemplify integrity, professionalism, and a commitment to excellence.   🔍 Invest in Your Future: In today's dynamic and fast-paced work environments, investing in your professional development is more important than ever. By enrolling in our 'Workplace Professionalism' course, you're not just investing in yourself - you're investing in your future success and fulfillment. Join thousands of professionals around the world who have transformed their careers with our proven curriculum.   Don't let opportunities pass you by - elevate your professional presence and unlock your full potential with our 'Workplace Professionalism' course. Enroll today and take the first step toward a brighter, more prosperous future! 🌟 Course Curriculum Module 1 Introduction to Workplace Professionalism Introduction to Workplace Professionalism 00:00 Module 2 Communication Skills Communication Skills 00:00 Module 3 Ethics and Integrity in the Workplace Ethics and Integrity in the Workplace 00:00 Module 4 Teamwork in the Workplace Teamwork in the Workplace 00:00 Module 5 Time Management and Productivity in the Workplace Time Management and Productivity in the Workplace 00:00 Module 6 Communication and Interpersonal Skills in the Workplace Communication and Interpersonal Skills in the Workplace 00:00 Module 7 Professional Development and Career Growth in the Workplace Professional Development and Career Growth in the Workplace 00:00 Module 8 Leadership in the Workplace Leadership in the Workplace 00:00 Module 9 Collaboration in the Workplace Collaboration in the Workplace 00:00 Module 10 Time Management and Productivity in the Workplace Time Management and Productivity in the Workplace 00:00

Overview With the ever-increasing demand for Build Up Good Habits in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Build Up Good Habits may be. Learning about Build Up Good Habits or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Build Up Good Habits. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Build Up Good Habits is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Build Up Good Habits course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Build Up Good Habits course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for? While we refrain from discouraging anyone wanting to do this Build Up Good Habits course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Build Up Good Habits, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Build Up Good Habits, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Build Up Good Habits, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Build Up Good Habits course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 - Understanding Self Journal Understanding Self Journal 00:00 Module 02 - Setting SMART Goals Setting SMART Goals 00:00 Module 03 - Small but Mighty Changes Small but Mighty Changes 00:00 Module 04 - Cooking and Meal Plan Cooking and Meal Plan 00:00 Module 05 - Mind and Body Mind and Body 00:00 Module 06 - Exercise Exercise 00:00

Overview Lesson on Self - Development from a Martial Arts Teacher Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Lesson on Self - Development from a Martial Arts Teacher Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Unit 01: Introduction 00:02:00 Unit 02: How it all started 00:02:00 It's about passion 00:02:00 Unit 03: Blowing off steam 00:02:00 The right way to blow of steam 00:01:00 Unit 04: The wall 00:02:00 Keep focused 00:02:00 Unit 05: Take control of your emotion 00:03:00 Have the daily patience to work for a result 00:03:00 Unit 06: Katas and forms 00:02:00 Finding beauty in repetition 00:02:00 Unit 07: Facing yourself in the ring 00:03:00 How do you react in the ring of life? 00:02:00 Unit 08: Failures 00:02:00 Failing forward 00:02:00 Unit 09: Zen in martial arts 00:02:00 Zen in daily life 00:02:00 Unit 10: Finish what you start 00:02:00 How to finish things 00:02:00 Unit 11: If you think you are done, you've just stopped 00:03:00 Learning is mandatory 00:02:00 Unit 12: How I became really good in martial arts 00:02:00 Communicating effectively 00:04:00 Unit 13: Being all you can be, without fear 00:02:00 Memento Mori 00:02:00 Epilogue 00:02:00 Assignment Assignment - Lesson on Self - Development from a Martial Arts Teacher 00:00:00

Systems to Improve Personal Energy and Well-Being has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the course today, and learn from the very best the industry has to offer! This best selling Systems to Improve Personal Energy and Well-Being has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Systems to Improve Personal Energy and Well-Being is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. This course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Systems to Improve Personal Energy and Well-Being, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Systems to Improve Personal Energy and Well-Being will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Systems to Improve Personal Energy and Well-Being to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.

Discipline: Powerful Discipline is the online course that will help you to learn how to take your life and career to the next level. From this course, definitely you will learn how to realise your potentiality. With discipline, you will be able to organise your life with proper action. To be a successful one in your career, you obviously need to know the discipline, skills and techniques. These skills and techniques will help you in your personal and professional life. This course is one of the trending courses in the UK. You will gain the necessary skills to perform well in this field. Specific modules in this course are designed to teach you the whole thing you need to know to become a successful professional in this sector. You can study this course at your own pace. Within a few hours, you will get an accredited certificate in this course. You can access the course easily from anywhere at any time. This course is designed for students, professionals and for those who have a keen interest to know about this topic. What will you learn? After completing this course, you will learn followings: Get a positive perspective on discipline Know how to get the hidden secrets of discipline Learn how to use discipline skill in your life Know the secrets of gaining powerful personal discipline. Know what is the effect of not maintain the discipline Hidden tools, strategies and techniques You will learn the hidden methods of the most successful and famous people in the world and so much more. Career Path: If you complete the course, you will be able to know the strategies and secrets of Powerful Discipline. You will get all the essential skills for getting more disciplined in your personal life and career. Ultimately, you will be able to generate more income by increasing your productivity via your discipline and punctuality. After completing this course, you will be able to gain the necessary knowledge and skills required to succeed in this sector. All our courses are IAO accredited. Discipline- Powerful Discipline Introduction FREE 00:02:00 The Art Of Discipline 00:08:00 Benefits Of Self-Discipline 00:10:00 Why Poor Discipline Can Destroy You 00:10:00 7 Strategies To Build Unbreakable Self-Discipline 00:10:00 How To Develop Powerful Self Discipline 00:11:00 Superiority Of Discipline Over Motivation 00:07:00 Conclusion 00:01:00

Growth isn't always physical, one need to develop spiritually Sometimes we lose our temper for the slightest of things. That is because we are disturbed spiritually and are not in a comfortable space mentally. Growing spiritually will help you develop a logical understanding even in the most stressful times. With this course, you can now get started with your spiritual development. Spiritual growth is a process of shedding our wrong and unreal concepts, thoughts, beliefs and ideas, and becoming more conscious and aware of our inner being. This process uncovers the inner spirit that is always present, but hidden beyond the ego-personality. Spiritual growth is the process of inner awakening, and becoming conscious our inner being. It means the rising of the consciousness beyond the ordinary existence, and awakening to some Universal truths. It means going beyond the mind and the ego and realizing who you really are. This course will provide you a method of growing and becoming a stronger, happier and more responsible person. So start right away. Course Highlights Accredited Spiritual Development Perfect Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Spiritual Development Perfect Course into 60 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Spiritual Development Perfect Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Spiritual Development Perfect Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Spiritual Development Perfect Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Spiritual and Mental Development Introduction FREE 00:15:00 Understanding your Mental and Physical Mind to Development of Self Spiritual FREE 00:30:00 Spiritual Acceleration Mental Learning in Physical Self Development 00:15:00 Physical Acceleration Mental Learning in Spiritual Self Development 00:30:00 Self Development through Speed Learning in Mental Physical and Spiritual Awakenings 00:30:00 Motivation Self Development Techniques for Mental Physical and Spiritual States 01:00:00 Self Development in Improving Mental Physical and Spiritual High Court 00:30:00 Growing in Mental Physical Spiritual through Self Development 00:30:00 Relationships in Self Development of Mental Physical and Spiritual States 00:30:00 Planning your Future in Mental Physical and Spiritual Self Development 01:00:00 Benefiting from Subliminal Mental Physical and Spiritual Self Development 00:30:00 Benefiting from Mind Attitude Fleshly and Spiritual Aplomb Development 00:30:00 Innate Mental Physical and Spiritual Self Development Intimate Positive self-image in Personality Physical and Glorified Inner strength Development 01:00:00 Self Development Tactics in Mental Physical and Spiritual Subliminal Training 01:00:00 Concentrating on Self Development of Mental Physical and Spiritual Improvement 00:30:00 Suggestology in Self Development of Spiritual Mental and Physical States 00:30:00 Optimism Strengths in Self Development of Mental Spiritual and Physical States 00:15:00 Self Development of Awareness in Mental Spiritual and Physical Learning 01:00:00 Routine Self Development in Mental Spiritual and Physical Recovery 00:30:00 Viewpoints in Mental Spiritual and Physical Self Development 00:15:00 Breaking Down Mental Spiritual and Physical Self Development 00:15:00 Logic in Mental Spiritual and Physical Self Development 00:15:00 Aspects in Mental Spiritual and Physical Self Development 00:15:00 Emotions in Development Mental Spiritual and Physical Self 00:15:00 Self Development of Mental Spiritual and Physical Meditation 00:15:00 Development of Mental Untainted and Physical Self 00:15:00 Battle Common Problems in Mental Spiritual and Physical Self Development 00:30:00 Exploring the Past in Mental Spiritual and Physical Self Development 00:15:00 Reducing Stress in Mental Spiritual and Physical Self Development 01:00:00 Reviewing You in Mental Spiritual and Physical Self Development 00:15:00 Discovering Humanity in Mental Spiritual and Physical Self Development 01:00:00 Self-Headway Tactics in Mind Physical and Spiritual 00:15:00 Mental Structures in Physical and Spiritual Self Development 00:30:00 Mental Spiritual and Physical Self Development Processes 00:15:00 Unzipping the Subliminal in Mental Spiritual and Physical Self Development 00:15:00 Beneficial of Positive Mental Spiritual and Physical Self Development 00:30:00 Success in Mental Spiritual and Physical Self Development 00:15:00 Abolishing the Master of Failure in Mental Spiritual and Physical Self Development 00:15:00 Suggestions in Mental Spiritual and Physical Self Development Suggestions 00:15:00 Hypnosis in Mental Spiritual and Physical Self Development 00:15:00 Thinking Processes in Mental Spiritual and Physical Self Development 00:15:00 Mental Power in Spiritual and Physical Self Development 00:15:00 Optimising your Power to Mental Spiritual and Physical Self Development 00:30:00 Diaries of the Mind in Mental Spiritual and Physical Self Development 00:15:00 Persuading Resources in Mental Spiritual and Physical Self Development 00:15:00 Building Inner Strengths in Mental Spiritual and Physical Self Development 00:15:00 Reforming your Mental Spiritual and Physical Self through Development 00:15:00 Brain Enhancers in Mental Spiritual and Physical Self Development 00:30:00 Innate Relaxation Control to Mental Spiritual and Physical Self Development 00:15:00 Enhancing Techniques in Mental Spiritual and Physical Self Development 00:15:00 Holistic Training in Mental Spiritual and Physical Self Development 00:30:00 Commonsense Practices in Mental Spiritual and Physical Self Development 00:15:00 Conclusion 00:15:00 Spiritual Mantras Spiritual Mantra Basics 00:30:00 Find The Correct Mantra For What You Are Trying To Achieve 00:30:00 Learn To Breathe Correctly While Reciting 01:00:00 How To Tune Your Own Brain 00:15:00 Allow Your Thoughts To Come And Go 01:00:00 Use Mantras To Focus Your Mind And Change Your Life 01:00:00 Wrapping Up 00:15:00 Mock Exam Final Exam