10003 Courses

ISDN training course description A comprehensive look at ISDN, as used in voice and data environments. What will you learn Recognise the issues and impacts of using dial up networks. Describe ISDN. Describe ISDN signalling in voice and data environments. Configure a Cisco router to use ISDN. ISDN training course details Who will benefit: Anyone working with ISDN. Prerequisites: Intro to data communications & networking Duration 2 days ISDN training course contents Introduction Dialup connectivity vs. leased lines vs. packet switched networks. ISDN offerings, services, benefits vs. modems. ISDN architectures Use of ISDN by routers, Dial up, top up, backup. Internet access, PCs and ISDN. BRI and PRI ISDN switches, B channels, D channel, ISDN functions and reference points, NT1, NT2, TE1, TE2, Terminal adapters, R,S,T,U interfaces, ISDN standards. PPP Encapsulation, PPP services, PAP and CHAP, Multilink PPP, BACP. ISDN and the seven layer model B channel layers versus D channel layers, the I standards, Q.921, Q.931. Configuration issues for ISDN E.164 addressing and IP addresses, ensuring only the correct traffic brings up the ISDN line. ISDN services Bearer services, teleservices, supplementary services, MSN, sub addressing, CLI…

RFID training course description This training course focuses on the technologies used in Radio Frequency Identification (RFID). What will you learn Describe the RFID architecture. Design RFID systems. Evaluate tag types. Recognise common RFID problems. RFID training course details Who will benefit: RFID technologists and system engineers. Prerequisites: RF fundamentals. Duration 2 days RFID training course contents What is RFID? Review of RF basics, what is RFID, RFID history, RFID base system architecture, frequency bands used by RFID, comparison with barcodes. RFID applications Supply chain, asset tracking, theft reduction, retail, access control, tolls. Tags Tag features, types of tag, passive and active, chips, read only, read write, affixing tags, selecting location to affix a tag, tag orientation and location, tag stacking, impact of rate of movement, tag data formats. Interrogators/readers Interrogation zones, interrogator types, antennas, read distance tests, multiple interrogators, synchronisation, dense interrogator environment issues. RFID peripherals. Standards and regulations Global regulatory requirements, regional regulatory requirements, ISO, ETSI, FCC, EPC, safety regulations/issues. Testing and troubleshooting Read rate problems, improperly tagged items, tag failure. RFID system design Antenna types, interference, antenna location and spacing, how many antennas? How many interrogators? tag types, grounding considerations, cabling, site diagrams.

H.323 training course description A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. What will you learn Explain how H.323 works. Analyse H.323 packets. Deploy H.323 IP telephony solutions. Integrate H.323 with other telephony solutions. H.323 training course details Who will benefit: Technical staff working with H.323 Prerequisites: Voice Over IP Duration 2 days H.323 training course contents VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. H.225 Packet format, ASN.1, Information elements, Call setup, Call control. Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. Security H.235. Authentication, privacy, transport layer level security. Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. Annexes and Appendices An overview.

LTE optimization training course description This course gives delegates an understanding of the Key Performance Indicators used within the 3G LTE (4G) network environment. We investigate the 3GPP standards for KPIs (including TR 32.814, TS 32.410 & TS 32.455) these cover GERAN, UMTS & LTE environments. The course details the optimisation procedures and the use of Self optimisation, Selforganising & Self-healing equipment now being deployed across all releases of mobile networks. What will you learn Explain the RF optimisation flowchart. Describe the importance of Reference Signal Received Power (RSRP). List many of the 3GPP recommended KPIs. Describe the concept of APN AMBR and UE AMBR within LTE. Describe the use of planning and optimisation computer tools. LTE optimization training course details Who will benefit: Anyone working with LTE. Prerequisites: Essential LTE Duration 2 days LTE optimization training course contents Introduction to the cellular environment The architecture, 2G (GSM), GPRS/EDGE, The NGMN (Next Generation Mobile Network), media gateway controller, 3GPP Rel99 the 3G introduction, HSPA deployments, 3G LTE (4G). Cellular network procedures GSM/GPRS call setup, GPRS data call setup, 3G UMTS data call setup, Data call (Voice over LTE) in LTE (using IMS), Circuit Switched Fall Back (CSFB) in LTE, IP packet session in LTE. Introduction to the standards The 3GPP specifications body, The numbering structure for KPIs, 2G KPIs, 3G/UMTS KPIs, 3G LTE KPIs, IMS KPIs. Introduction to the KPI definitions KPI definitions, accessibility KPIs, retainability KPIs, mobility KPIs, utilisation KPIs. In-depth overview of the air Interfaces GSM/GPRS FDMA & TDMA solution, 3G UMTS WCDMA solution, HSPA+ sharing spare power (Codes), The 3G LTE uplink & downlink interface explained, Initial attach procedures explained. Problem analysis Reference Signal Received Power (RSRP), Signal to Interference Noise Ratio (SINR), handover success rates, power adjustments, classification of coverage problems, weak coverage & coverage holes, lack of dominant cells, cross coverage, improper tilt settings, uplink/downlink imbalance, signal quality, Azimuths & tilts to reduce interference, Handover failure due to interference, Service drop causes. Mobile RF performance in 2G/3G Performance counters, KPIs, testing & measurement, Drive testing and survey, Data collection and post processing of data, LTE service optimization, bandwidth, poor coverage, Quality, optimization process, KPI optimization, Root Cause Analysis (RCA) applied to RF issues, optimization tools and software. Advanced LTE network planning & optimization LTE UE measurements (RSRP/RSRQ), LTE capacity planning, RF configuration parameters, LTE cell selection/reselection planning, LTE radio network KPIs, LTE user-centric KPIs, LTE network performance KPIs, LTE system utilization KPIs, LTE RF channel performance predictions, LTE channel information processing, LTE channel multiplexing, Physical layer and structure, MIMO in LTE, LTE resource plan LTE and Self-Organizing Networks (SON). Radio network optimization work flow Work flow, the existing network, Optimization team establishment and cluster division, Single site verification, Alarm check, Cell state check, Radio parameters check, Site verification, Statistics analysis, Coverage problem analysis. Mobile internet and QoS issues Cellular QoS reference models. How QoS impact on KPIs and measurements, Introduction to mobile internet, The concept of shared access technologies, Support for QoS in the WCDMA environment, The PDP context model, Supporting end-to-end QoS, EPS bearer concepts, Default EPS bearer, Dedicated EPS bearer, APN-AMBR, UE-AMBR.

Arabic Legal Writing and Drafting Skills Why Attend This course focuses on clear legal writing in Arabic. Effective communication with lawyers is about more than simply words. It entails understanding the unique way lawyers think and approach the legal, political, and business world. During this Arabic course, a number of legal documents are discussed, including drafting contracts, letters, policies and company bylaws. Participants also look at a wide variety of commercial agreements during practical drafting sessions. This course helps participants to draft confidently and effectively in Arabic regardless of the governing law. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply a plain Arabic style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Use best practice techniques to write contracts, letters, policies and company bylaws Correct common mistakes in legal writing Address and deal with challenges and issues relating to the use of legal jargon Proofread effectively Target Audience The course is suitable for Arabic speakers looking for a better understanding of how to write Arabic legal documents. This course is for lawyers, legal secretaries, commercial managers, contract managers, HR executives and managers, purchasing managers, tender executives and anyone who must draft, amend or update contracts, legal letters and company policies and bylaws.  Target Competencies Drafting letters, policies, company bylaws and contracts Proofreading Writing in plain Arabic Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Basic legal writing concepts and contract drafting The various types of legal documents Tips in writing bilingual legal documents Signs of a well drafted contract; the simple rules! The language of drafting Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: following the formula The importance of Boilerplate clauses Plain Arabic in legal correspondence and writing a legal letter Good legal writing practice Pitfalls and issues relating to the use of legal jargon in legal writing Writing different types of emails Layout of a letter Body of a letter Putting a letter together Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Writing a legal policy or company bylaw and legal writing troubleshooting Layout of a policy or bylaw Body of a policy or bylaw How to write the best policy or bylaw Understanding the principles of legal interpretation The four defects that affect legal writing Use of consistent terminology Easily confused words How courts react to legal writing and what to expect

Legal Writing and Drafting Skills Why Attend There is a misconception that legal writing and legal drafting is the same but there is a substantial difference between the two. While legal writing typically deals with persuasive documents such as court briefs and legal letters, legal drafting involves creating documents such as contracts. They are both equally important in legal practice.  Legal writing is an important skill needed in every practice area of law. Words are used to advocate, inform, persuade and instruct. Are you giving the right impression? Are your clients receiving the right message? This course focuses on clear legal writing for a global audience. Effective communication with English speaking lawyers is about more than simply words. It entails understanding the unique way these speakers think and approach the legal, political, and business world. Did you know that most international commercial agreements are drafted in English, irrespective of the nationality of the contracting parties. Drafting contract skills is ideal for lawyers working in English as a foreign language who need to draft, explain or interpret contract clauses written in English. During the course, delegates will look at a wide variety of commercial agreements through to practical drafting sessions. This course will help participants to draft confidently and effectively in English regardless of the governing law. This is a practical course with many exercises and examples in order to achieve an interactive and stimulating outcome. The course's activities involve the production of typical work-place legal documents. Course Methodology The course consists of group discussions as well as individual and team tasks. There will be writing practice throughout the exercises. Course Objectives By the end of the course, participants will be able to: Apply plain English style of writing to all legal documents Recognize the need for legal clarity in different types of legal documents: legal letters, emails, memorandum and opinions Apply good legal writing practice Demonstrate the register of legal writing Correct common mistakes in legal writing Dispense and deal with pitfalls and issues relating to the use of legal jargon Proofread effectively Target Audience This course is for lawyers, legal secretaries, commercial managers, contract managers and anyone who must draft, amend or update contracts, legal letters and legal opinion. The course is suitable for non-native English speakers looking for a better understanding of English legal terms. Target Competencies Drafting letters Proofreading Writing in plain English Understanding legal terms Legal writing practice Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practice through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. Legal Drafting Signs of a well drafted contract: The simple rules! The language of drafting: Will v Shall v Must Identifying the legal formalities for a binding contract Structure and formation of a commercial contract: follow the formula and you won't go wrong The importance of Boilerplate clauses: No waiver Notices Assignment v Novation Governing v Jurisdiction Force majeure - are we covered for viruses (covid19)? Dispute resolution clause: Litigation v Arbitration v Mediation The preliminary documents in international transaction - using Heads of Terms effectively Vague words and expressions in commercial contracts- know the pitfalls! Best endeavors v All reasonable endeavors v reasonable endeavors Overview of cross border contracts: Distribution v Joint venture v Agency agreements Share Purchase Agreements Warranties and indemnities Allocating risks and liabilities between the buyer and seller Negotiating warranties from a Share Purchase Agreement Plain English in Legal Correspondence Good legal writing practice Moving from legalese to Plain English Unnecessary archaic and meaningless phrases Collocations Importance of collocations in legal writing Pitfalls and issues relating to the use of legal jargon in legal writing Writing short emails Writing long emails Writing formal emails Writing A Legal Letter Layout of a letter Body of a letter Putting a letter together The register of letter writing Typical sentences in legal letters The letter writing clinic: looking at the ten most common problems Rewriting letters Rewriting informal sentences to modern alternatives Correcting common mistakes in letter writing Legal Writing Troubleshooting The problem of English idioms Rephrasing English idioms Easily confused words Cutting unnecessary words Use of consistent terminology Ambiguity: how to avoid it Vagueness: how to avoid it Misuse of preposition in dates Problem words Constantly litigated words Rewriting sentences to remove gender specific language

About this Training Course More energy companies today are setting ambitious net-zero targets and are expected to pour billions into the voluntary carbon offset market by the end of this decade. To get to net zero emissions, companies will need to balance emissions with nature and technology-based offsets. Markets are the best tool for connecting carbon sources and sinks. Many countries will not have enough supply inside their borders and will need to co-operate with those who have extra greenhouse gas removal potential. The energy industry is in search of effective climate tools as pressure mounts from investors and consumers for more progress on fighting rising emissions. Corporations fighting to cut their carbon footprint have for years focused on internal reduction measures. Many are now adding to that effort by turning to carbon credits, a process made easier as verification and registration tools mature. One particular category of carbon offsets leads the way: high-quality, nature-based carbon credits. These represent the largest category of carbon credit projects in the voluntary carbon market, comprising nearly half of credits issued. Public concern about this practice focused on the additionality, leakage, and integrity of carbon offsets that are created through reforestation, land preservation, carbon capture and other projects. Lack of standardization and government regulation has also increased uncertainty for all participants in carbon markets, creating risks for developers of credit-generating projects and offset purchasers. Demand for higher-quality offsets will value projects that were subjected to due diligence and rely upon reputable third-party verification. Companies purchasing offsets generated by permanent and quantifiable projects will therefore be in the best position moving forward. In this highly interactive training course, your course instructor will guide you through the latest developments and best procurement practices to successfully operate in the voluntary carbon market. Training Objectives At the end of this course, the participants will be able to: Discover the current state of the carbon economy Gain insights into the voluntary carbon market Learn about the different type carbon credits available Examine how companies can reach net zero target by using carbon offsets Uncover best practices in carbon credit procurement strategy Learn the pricing dynamics carbon credits Examine how to identify and ensure high quality credits Obtain key learning from flawed carbon offset projects Target Audience This course is intended for: Energy transition team leaders Carbon credit procurement professionals ESG strategy team leaders Finance and accounting professionals Low carbon business analysts or economists Corporate business sustainability professionals Legal, compliance and regulatory professionals Carbon trading professionals Course Level Intermediate Trainer Your expert course leader is a skilled and accomplished professional with over 25 years of extensive C-level experience in the energy markets worldwide. He has a strong expertise in all the aspects of (energy) commodity markets, international sales, marketing of services, derivatives trading, staff training and risk management within dynamic and high-pressure environments. He received a Master's degree in Law from the University of Utrecht in 1987. He started his career at the NLKKAS, the Clearing House of the Commodity Futures Exchange in Amsterdam. After working for the NLKKAS for five years, he was appointed as Member of the Management Board of the Agricultural Futures Exchange (ATA) in Amsterdam at the age of 31. While working for the Clearing House and exchange, he became an expert in all the aspects of trading and risk management of commodities. In 1997, he founded his own specialist-consulting firm that provides strategic advice about (energy) commodity markets, trading and risk management. He has advised government agencies such as the European Commission, investment banks, major utilities and commodity trading companies and various energy exchanges and market places in Europe, CEE countries, North America and Asia. Some of the issues he has advised on are the development and implementation of a Risk Management Framework, investment strategies, trading and hedging strategies, initiation of Power Exchanges (APX) and other trading platforms, the set-up of (OTC) Clearing facilities, and feasibility and market studies like for the Oil, LNG and the Carbon Market. The latest additions are (Corporate) PPAs and Artificial Intelligence for energy firms. He has given numerous seminars, workshops and (in-house) training sessions about both the physical and financial trading and risk management of commodity and carbon products. The courses have been given to companies all over the world, in countries like Japan, Singapore, Thailand, United Kingdom, Germany, Poland, Slovenia, Czech Republic, Malaysia, China, India, Belgium and the Netherlands. He has published several articles in specialist magazines such as Commodities Now and Energy Risk and he is the co-author of a book called A Guide to Emissions Trading: Risk Management and Business Implications published by Risk Books in 2004. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Learners will develop knowledge from the FD&FA foundation courses (C01 modules 1 and 2) and/or industry experience with specific regard to more complex system design considerations.

Total QoS training course description An advanced technical hands on course focusing on Quality of Service issues in IP networks. What will you learn Explain the difference between Integrated services and differentiated services. Explain how DiffServ works. Explain how RSVP works. Design networks supporting QoS. Total QoS training course details Who will benefit: Network administrators. Network operators. Prerequisites: TCP/IP Foundation for engineers Duration 3 days Total QoS training course contents What is QoS QoS and CoS, throwing bandwidth at the problem, Best effort services, Differentiated services, Integrated services, guarantees, the need for QoS, IETF working groups. Application issues Video, Voice, other applications, Jitter, delay, packet loss. Flows, per flow and per aggregate QoS, Stateful vs. stateless QoS, applications vs. network QoS. 'Traditional' IP QoS The TOS field and precedence, the obsolete OSPF use of the TOS field, TCP congestion avoidance. Queuing Where to use queuing, FIFO, Priority queuing, Custom queuing, Weighted Fair Queuing, CBWFQ, PQWFQ, LLQ, RED and WRED. DiffServ Architecture, DSCP, CU, packet classification and marking, meters and conditioners, Bandwidth brokers and COPS, Per Hop Behaviours, best effort PHB, Assured Forwarding PHB, Expedited forwarding PHB, Network Based Application Recognition (NBAR). Layer 2 issues Fragmentation and interleaving, compression (codecs, MPEG formats, header compression…), 802.1p, Subnet bandwidth management, Bandwidth allocators and requestor modules, the use of MPLS, traffic engineering, traffic shaping. RSVP What is RSVP? architectures, paths, path messages, reservations, traffic specifications, tear downs, guaranteed and controlled load, token buckets, Call Admission Control in voice networks, gatekeepers. Other issues Policy based routing, the Resource Allocation Protocol, QoS management tools, baselining networks, design issues, QoS in IPv6, QoS and multicasts.