45124 Courses

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

QA Level 2 Award In Cardiopulmonary Resuscitation And Automated External Defibrillation (RQF) Full day course Gives learners the knowledge and skills to give CPR and use an AED safely Covers maintenance of AEDs (Automated External Defibrillators) Course Contents: The principles underlining basic life support The principles underlining resuscitation Different types of cardiac arrest Recovery Position CPR Choking Safe Use of an AED (Automated External Defibrillator) AED maintenance Benefits of this course: In the UK there are over 30,000 cardiac arrests a year outside of hospital But only less than one in ten survive to be discharged from hospital When someone has had a cardiac arrest, every minute makes a huge difference You can help save people's life by starting CPR as soon as possible, and use an AED (Automated External Defibrillator) to restart their heart This course helps to give you the skills and confidence to save people's lives, and make a huge difference not just to them, but also to their families and loved ones Accredited, Ofqual regulated qualification: Our Cardiopulmonary Resuscitation and Automated External Defibrillation course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your CPD & AED Certificate is a very good way to make sure you and your employees are trained in First Aid. And of course, all of our training courses are run in a fun and engaging, interactive and varied way, ensuring your employees have the skills and knowledge they need! The Ofqual Register number for this course is 603/2654/2 This page is here if you'd like us to run this course for you and your people, at our venue or yours (within 45 minute drive from Chesterfield, Derbyshire). If you'd like us to run this course for you and you're further away, please contact us direct for a quote.   If, instead, you're interested in an open/public course, please go here.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Gain comprehensive knowledge and practical skills for safe and effective oral suctioning procedures with our "Understanding Oral Suctioning Techniques" course. Prevent respiratory complications and maintain optimal respiratory function with thorough training in techniques, considerations, and patient care.

Overview This comprehensive course on Speed Learning Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Speed Learning Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Speed Learning Training. It is available to all students, of all academic backgrounds. Requirements Our Speed Learning Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 12 lectures • 00:52:00 total length •Course Promo: 00:03:00 •Lesson 01: Introduction: 00:02:00 •Lesson 02: Skill, Learning, and Acquisition: 00:09:00 •Lesson 03: Smart Learners and Efficient Learning: 00:04:00 •Lesson 04: 10 Remarkable Traits of Successful Learners: 00:04:00 •Lesson 05: Learning Styles to Help You Learn Faster and Smarter: 00:04:00 •Lesson 06: 10 Tactics on Increasing Brain Power, Memory, and Motivation to Learn Better: 00:08:00 •Lesson 07: 8 Powerful Learning Hacks to Boost Your Learning Ability: 00:05:00 •Lesson 08: 5 Hacks to Speed up the Learning Process: 00:03:00 •Lesson 09: 8 Ways to Train Your Brain to Learn Faster and Remember More: 00:04:00 •Lesson 10: Simple Brain Training Habits to Boost Your Brain Power: 00:05:00 •Lesson 11: Conclusion - Final Thoughts & Ideas: 00:01:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 95% of UK consumers use search engines to find information online? If you're a business owner or entrepreneur, that means your online presence is crucial. But how do you get your website seen by the right people? Do you dream of crafting captivating stories or novels that transport readers to new worlds? This comprehensive bundle offers something for everyone. This Copywriting, SEO bundle will equip you with the skills to write compelling content that not only engages readers but also ranks high on search engines like Google. You'll learn the secrets of SEO (Search Engine Optimization) to drive traffic to your website and boost your sales. Additionally, you'll have the opportunity to explore your creative side and develop your storytelling skills, whether you're a budding novelist or simply want to write more engaging short stories. Key Features of the Copywriting, SEO (Ranking on Google) and Creative Writing Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Copywriting, SEO (Ranking on Google) and Creative Writing bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Copywriting at QLS Level 5 QLS Course 02: SEO - Search Engine Optimisation QLS Course 03: Diploma in Creative Writing at QLS Level 5 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Creative Writing : Start Writing Your Own Stories Course 02: Creative Writing Course - Novel Course 03: Content Management Course 04: Creative Writing Course - Short Stories Course 05: SEO Training Kit In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Copywriting, SEO (Ranking on Google) and Creative Writing courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Copywriting Understand the principles of powerful copywriting and content creation for driving sales and SEO. Gain a thorough understanding of how to rank #1 on Google using strategic SEO practices. Enhance your creative writing skills and learn how to craft engaging short stories and novels. Learn effective content management strategies for digital platforms. Comprehend the theoretical groundwork of creating captivating narratives. Develop a comprehensive knowledge of SEO to optimise content for search engine visibility. Receive three QLS-endorsed hardcopy certificates to boost your professional credibility. Whether you're a business owner, marketer, or aspiring writer, this bundle offers the perfect blend of practical skills and creative exploration. Take control of your online presence and unlock new career possibilities today! Why Choose Us? Get 3Free QLS Endorsed Certificate upon completion of Copywriting Get a free student ID card with Copywriting Training program (£10 postal charge will be applicable for international delivery) The Copywriting is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Copywriting course materials The Copywriting comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: Diploma in Copywriting at QLS Level 5 Module 01: Introduction To Copywriting Module 02: Basics Of Copywriting Module 03: Eye-Catching Headlines Module 04: Attention-Grabbing Advertisements Module 05: Essential Copywriting Skills Module 06: Online Copywriting Module 07: Press Related Copywriting Module 08: Print Media Copywriting Module 09: Copywriting For Mainstream Media Module 10: Copywriting For Other Media Module 11: How To Write Better Copy Module 12: Making An Impact With Creative Copy Module 13: So You Want To Be A Copywriter? Module 14: Final Tips QLS Course 02: SEO - Search Engine Optimisation Section 1: Introduction Section 2: SEO: Core Concepts Section 3: On - Page Optimisation Section 4: Keyword Research & Optimisation Section 5: SEO Content Writing Section 6: Off Page SEO Section 7: Conclusion QLS Course 03: Diploma in Creative Writing at QLS Level 5 Module 01: Introduction To Creative Writing Module 02: The Development Of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller And Murder Stories Module 08: Writing For Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating And Getting Published =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring writers looking to expand their skill set in creative and SEO-based writing. Content creators, bloggers, and marketers seeking to enhance their writing prowess and understand SEO. Individuals pursuing a career change and wanting to enter the field of digital content creation. Entrepreneurs aiming to boost their online presence through compelling content and effective SEO. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Copywriter: £20,000 to £50,000 annually SEO Specialist: £25,000 to £45,000 annually Content Manager: £30,000 to £55,000 annually Creative Writer (Novels & Short Stories): £15,000 to £40,000 annually (depends on sales) Digital Marketer: £25,000 to £55,000 annually Certificates Advanced Certificate in SEO - Search Engine Optimisation at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Copywriting at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Creative Writing at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Whether you're a tech-savvy novice or an experienced pro, this inclusive Coding with HTML, CSS, & JavaScript training course will provide the tools and techniques necessary to code like a professional. This Diploma in HTML, CSS, & Javascript Coding at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With step-by-step tutorials that cover everything from basic styling and optimisation to advanced coding concepts and best practices, you'll be able to craft websites that look great and perform flawlessly. Then, with real-world examples and hands-on practice, we'll show you how to use Coding with HTML, CSS, and JavaScript to create stunning webpages, vibrant visuals, and powerful apps. You'll also get valuable insight into industry trends, emergent technologies, and cutting-edge development strategies. After completing the Coding with HTML, CSS, and JavaScript Training course, you'll have all the skills necessary to build complex projects from the ground up and make your mark as an expert coder. So enrol in the Coding with HTML, CSS, and JavaScript Training course to achieve your goal. What will you learn form this Coding with HTML, CSS, and JavaScript Training Course: Learn Standard HTML. Ability to build a straightforward website from scratch. The use of CSS on HTML pages. Discover CSS syntax. What CSS coding is. Fundamentals of JavaScript. JavaScript's usage in a game project. Acquire the fundamentals of JavaScript. Why Prefer This HTML, CSS, & Javascript Coding at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Coding with HTML, CSS, & Javascript at QLS Level 4 course: Welcome HTML 5 CSS 3 Bootstrap Project 1 - Design a Landing Page Project 2 - Business Website Project 3 - Portfolio Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in HTML, CSS, & Javascript Coding at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Coding with HTML, CSS, and JavaScript Training is ideal for the following: Anyone who wants to learn more about creating digital content Anyone interested in learning how to build websites Anyone who deals with online and digital content. Web developers and designers. Update for JavaScript programmers. Requirements No prior background or expertise is required. Career path You can explore popular and in-demand careers associated with this Coding with HTML, CSS, and JavaScript Training course after completing it. Some job fields you can look into are: Software Engineer & Developer Web Developer Full Stack Developer Java Script Developer Front End Developer Front End Engineer Explore each of the roles available and how you can start your career. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in HTML, CSS, & Javascript Coding at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in HTML, CSS, & Javascript Coding at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Give a compliment to your career and take it to the next level. This Public Services Training will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Public Services Training bundle will help you stay ahead of the pack. Throughout the Public Services Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Public Services Training course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Public Services Training Bundle Consists of the following Premium courses: Course 01: Customer Relationship Management Course 02: Office Administration Certificate Course 03: Minute Taking Essentials Level 2 Course 04: Professional Telephone Receptionist Course Course 05: Operations Management Course 06: Paralegal Course 07: Level 3 Tax Accounting Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Workplace Confidentiality Course 11: Touch Typing Essentials Enrol now in Public Services Training to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Services Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Public Services Training bundle. Requirements This Public Services Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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QA Level 2 Award In Safe Moving And Handling (RQF) Full day course (classroom) Provides a good understanding of the principles of safe manual handling Gives learners the ability to apply the principles of safe manual handling Benefits of this course: 470,000 people people suffered from musculoskeletal disorders due to work related activities in 2020/2021 Of those, 162,000 were from people who had not suffered this before 8.9 million working days, or 37,083 working years, were lost due to work-related musculoskeletal disorders in 2019/2020 This course is here to help people avoid getting injured in the first place, saving both human suffering and cost to the employer and employee both Course Contents: Common manual handling injuries Manual handling laws Responsibilities of employers and employees Manual handling risk assessments Safe movement principles associated with manual handling, including the body’s:Musculoskeletal systemCentre of gravityLever system Manual handling equipment:Types of manual handling aids and equipmentMaintenance and requirements for testing Manual handling practical sessions: Preparing for a lift Solo lifting, carrying and lowering an object Team manual handling Accredited, Ofqual regulated qualification: Our Safe Moving and Handling Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Manual Handling Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained appropriately in Manual Handling. The Ofqual Register number for this course is 603/2744/3