10163 Courses

Tired of browsing and searching for a Handyperson/Handyman/ Caretaker Courses course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Handyperson/Handyman/ Caretaker Courses bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Handyperson/Handyman Courses course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Handyperson/Handyman Courses and help you along your learning journey. Advanced audio-visual learning modules of these Handyperson/Handyman Courses courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Handyperson/Handyman Courses, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Handyperson/Handyman/ Caretaker Courses Bundle Consists of the following Premium courses: Course 01: Handyperson Course 02: Home Decoration and Refurbishment Course Course 03: DIY Home Improvement Course 04: Cleaning Course Level 5 Course 05: PAT Level 4 Course 06: PUWER Course 07: Manual Handling Level 2 Course 08: Noise and Hearing Protection Training Course 09: HAVS (Hand-Arm Vibration Syndrome) Training Course Course 10: Working at Height Awareness Diploma Course 11: Working in Confined Spaces Key features of thisHandyperson/Handyman Diploma course: This Handyperson/Handyman bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol Handyperson/Handyman now to advance your career! The Handyperson/Handyman/ Caretaker bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Handyperson/Handyman Courses expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Handyperson/Handyman/ Caretaker Bundle: Course 01: Handyperson Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson ----------- 10 more courses---------- How will I get my Handyperson/Handyman Certificate? After successfully completing the Handyperson/Handyman course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Handyperson/Handyman/ Caretaker Courses bundle. Requirements Our Handyperson/Handyman/ Caretaker Courses course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Handyperson/Handyman/ Caretaker Courses expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Fall into Savings. Enjoy the biggest price fall this Autumn! Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Since there are pipes and water flow in almost every building, plumbers will always be needed to maintain and repair them. As a result, plumbing was the most in-demand trade, even as every other occupation was on the decline during the covid-19 pandemic in 2020. It clearly demonstrates that, even when the economy was down, and most businesses and jobs were devastated by the pandemic, plumbing was one of the jobs that remained in demand. If plumbing interests you, this is the ideal moment to begin planning for a better future and career. Our uniquely designed 11-in-1 bundle course adequately prepares you and makes you ready to step into the world to become an expert in Plumbing. This Bundle Consists of the following Premium courses: Course 01: UK Standard Domestic Plumbing and Heating Installer Training Course 02: Pipe Fitting Course Course 03: Understand Piping & Instrumentation Diagrams P&IDs Course 04: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 05: PUWER Course 06: Working at Height Awareness Diploma Course 07: Working in Confined Spaces Course 08: COSHH Awareness Level 3 Course 09: Workplace Safety Course Course 10: Spill Management Training Course 11: First Aid at Work Learning Outcomes: After finishing the course, you'll be able to Understand the foundational elements of efficient plumbing systems. Examine the fundamental parts and systems. Identify the elements of the central heating system. Find the right equipment. Discover the functions of the domestic cold water system. Find out what is necessary to install a domestic cold water system. Study the principles of British plumbing regulations. Curriculum Course 01: UK Standard Domestic Plumbing and Heating Installer Training Module 01: Basic Components Module 02: Principles of Effective Systems Module 03: The Tools Module 04: The Process Module 05: Central Heating Systems Module 06: Domestic Cold Water System Module 07: Domestic Hot Water System - Part 1 Module 08: Domestic Hot Water System - Part 2 Module 09: The Sanitation System and Repairs Module 10: Domestic Rainwater System Installation Module 11: Projects: Case Study Module 12: UK Standards The detailed curriculum of the bundle is given in the resources section. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Those who want to pursue a career in plumbing for either personal or professional reasons. Requirements None. Career path Plumbing Technician/ Plumbers. Maintanance Technician. Construction Worker. Heating Installer. In the United Kingdom, the average salary of these professions ranges from £28,000 - £46,000 per annum. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (UK Standard Domestic Plumbing and Heating Installer Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Quality Management at QLS Level 4 is all you need to advance your career in relevant fields. Enrol now to discover everything you need to know about the Quality Management at QLS Level 4 and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand! Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Quality Management at QLS Level 4 course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Quality Management at QLS Level 4 course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Module 01: Introduction Module 02: Total Quality Management Module 03: Quality Measurement and Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations and Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge. CPD Accredited Certification from One Education After successfully completing this Quality Management at QLS Level 4 course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Who is this course for? This Quality Management at QLS Level 4 course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Quality Management at QLS Level 4 course is open to all, with no formal entry requirements. Career path Upon successful completion of the Quality Management at QLS Level 4 Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Biomedical Science & Biomedical Engineering Diploma Now COVID-19 is the recent pandemic that wreaked havoc worldwide and could have caused more causalities if not for Biomedical Science. In addition, the vaccines that were invented were based on Biomedical Science research. Not only that, Biomedical science is important because it is the first step toward the creation of new medications and treatments that help manage all different types of health conditions and diseases. Without Biomedical Science, the prevention and cure of diseases would be practically impossible. The employment of biomedical engineers is projected to grow by 7% from 2016 to 2026. Biomedical engineers will likely see employment growth because of the increasing possibilities of new technologies and rising applications to medical equipment and devices. And starting salaries range from £24,214 to £30,112 in Biomedical Science jobs, and with experience and/or specialist knowledge; you can earn a wage of £30,401 to £37,005. Along with this Biomedical Science & Biomedical Engineering Diploma course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Biomedical Science & Biomedical Engineering Bundle Consists of the following Premium courses: Course 01: Biomedical Science Course 02: Biochemistry Course 03: Diploma In Microbiology Course 04: Biotechnology Course 05: Microbiology Technician Course Course 06: Lab Analyst Training Course 07: Medication Administration Level 4 Course 08: GDPR in Healthcare Course 09: Public Health Course 10: Epidemiology Course 11: Pandemic Disease Awareness Key features of this Biomedical Science & Biomedical Engineering: This bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Biomedical Science & Biomedical Engineering is entirely online 24/7 Learner support So, enrol in this Biomedical Science & Biomedical Engineering Diploma now to advance your career! The Biomedical Science & Biomedical Engineering bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Biomedical Science & Biomedical Engineering expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Biomedical Science & Biomedical Engineering Diploma Course 01: Biomedical Science Introduction to Biomedical Science Genetics and Biochemistry Microbiology and Cell Biology Biochemical Engineering and Enzyme Discovery Toxicology, Pharmaceuticals and Fine Chemicals Systems and Synthetic Biology Global Health Challenges ----------- 10 more Biomedical Science & Biomedical Engineering Related Courses------------ How will I get my Biomedical Science & Biomedical Engineering Diploma Certificate? After successfully completing the Biomedical Science & Biomedical Engineering Diploma, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Biomedical Science & Biomedical Engineering Diploma bundle. Requirements This Biomedical Science & Biomedical Engineering Diploma has been designed to be fully compatible with tablets and smartphones. Career path This Biomedical Science & Biomedical Engineering Diploma Bundle is would be beneficial for any related profession or industry such as: Analytical Chemists Lab Technicians Biomedical Researchers Scientists Clinical Scientists Environmental Engineers Forensic Science Technicians Medicinal Chemists Medical Writers Microbiologists Research Scientists Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Biomedical Science) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Best Price Of The Market This Revit Architecture Training bundle course covers everything you need to know to model and render 2D and 3D architectural designs in Revit, including basic rooms, wall panels, desks, carpets, importing components, applying materials, ceilings, lights, cameras, and rendering. Along with this Revit Architecture Training bundle course, you will get 11 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. Learning outcomes of Revit Architecture Training bundle: Learn the basics of Revit Architecture, including the user interface, modelling tools, and materials. Create 3D models of architectural objects, such as rooms, walls, and furniture. Apply materials to 3D models to create realistic renderings. Generate construction documentation, such as plans, elevations, and sections. Apply materials and textures to models Create and use cameras and lights Render projects to high-quality images This Revit Architecture Training Bundle Consists of the following Premium courses: Course 01: Revit Architecture Ultimate Interior Design Course Course 02: Revit Architecture Ultimate Exterior Design for Beginners Course 03: Revit Architecture Advanced Exterior Design Course Course 04: Autodesk Revit: Modeling & Rendering Course 05: Architectural Studies Course 06: AutoCAD VBA Programming - Beginner course Course 07: Construction Industry Scheme (CIS) Course 08: Mastering Colour-Architectural Design & Interior Decoration Course 09: WELL Building Standard Course 10: LEED V4: Building Design and Construction Course 11: Building Surveyor As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Revit Architecture to empower you to learn all at once with accuracy. You can take the Revit Architecture Training bundle course at your own pace - anytime, from anywhere. How will I get my Revit Architecture Certificate? After successfully completing the Revit Architecture course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and international students have to pay £9.99. So, enroll now to advance your Revit Architecture career! Revit Architecture is a powerful software that allows you to create 3D models of buildings and structures. This Revit Architecture Training bundle course will teach you the basics of Revit Architecture, from creating basic shapes to modelling complex interiors. You will also learn how to apply materials, textures, and lighting to your models and how to create realistic renderings. This Revit Architecture Training bundle course is ideal for anyone who wants to learn Revit Architecture, from beginners to experienced users. It is also a great way to brush up on your Revit skills if you haven't used the software in a while. The Curriculum of Revit Architecture Training Bundle: Course 01: Revit Architecture Ultimate Interior Design Course Module 01: Modelling and Rendering Office Interior Basic Room Wall Panels Main Desk Carpet Importing Component Applying Materials Ceiling and Light Creating a Camera and Rendering Rendering Hacks Living Area Rendering .............................. And 10 More Courses .............................. So, enroll now to advance your Revit Architecture career! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Revit Architecture Training bundle course is for anyone who wants to learn Revit Architecture. It is perfect for architects, interior designers, engineers, and anyone else who needs to create 2D and 3D architectural designs. Requirements This Revit Architecture Training bundle course has been designed to be fully compatible with tablets and smartphones. Career path Having this Revit Architecture Training bundle course will increase the value of your CV and open you up to multiple job sectors. Architect: £30,000 - £60,000 Engineer: £25,000 - £50,000 Construction manager: £35,000 - £65,000 Revit consultant: £35,000 - £60,000 Revit trainer: £25,000 - £45,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Course Overview Master Adobe Illustrator on the iPad and learn how to use the world's most powerful vector illustration tool on the go. The Illustrator on the iPad: Essential Projects masterclass will teach you how to make the most of Adobe Illustrator to create standout graphics, vector illustrations, logos, and more. You will explore the interface, specially designed for touch and Apple Pencil, learn how to use the Shape Builder, and perform other creative tasks for your professional projects. This training is ideal for graphic designers, illustrators and design students looking to develop their skill set. Make the most of the seamless handover between the Desktop and iPad version of Illustrator, and get started today. This best selling Illustrator on the iPad: Essential Projects has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Illustrator on the iPad: Essential Projects is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Illustrator on the iPad: Essential Projects is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Illustrator on the iPad: Essential Projects is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Illustrator on the iPad: Essential Projects, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Illustrator on the iPad: Essential Projects will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Illustrator on the iPad: Essential Projects to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Boost Your Career By Enrolling In This Hand & Foot Massage - CPD Certified Bundle To Overcome Your Challenges! 6 in 1 Hand & Foot Massage - CPD Certified Bundle Becoming a massage therapist is always rewarding! In the UK, massage therapists have a strong demand, with a projected growth rate higher than the average for all occupations. The median annual salary for this profession stands around £30,000, but with experience and specialization, you could earn substantially more. This Hand & Foot Massage - CPD Certified Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Hand Reflexology Diploma Course 02: Foot Health Practitioner Course 03: Pain Management Course 04: Cupping Massage Therapy Course 05: Physiotherapy Course Course 06: Hydrotherapy Our Hand & Foot Massage bundle covers a variety of essential subjects. 'Hand Reflexology Diploma' and 'Foot Health Practitioner' courses enlighten you on the complexities of hand and foot health. 'Pain Management' and 'Physiotherapy Course' will cultivate your understanding of treating different physical discomforts, while 'Hydrotherapy' introduces you to the healing power of water. Lastly, 'Cupping Massage Therapy offers knowledge of an ancient technique with a modern twist. With this comprehensive Hand & Foot Massage bundle, you can achieve your dreams and train for your ideal career. This Hand & Foot Massage bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Hand & Foot Massage - CPD Certified? All-in-one package of 6 premium courses' Hand & Foot Massage - CPD Certified bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Hand & Foot Massage - CPD Certified Bundle 24/7 Tutor Support available with this Hand & Foot Massage - CPD Certified Bundle Start your learning journey straightaway! This Hand & Foot Massage curriculum has been designed by Hand & Foot Massage experts with years of Hand & Foot Massage experience behind them. The Hand & Foot Massage course is extremely dynamic and well-paced to help you understand Hand & Foot Massage with ease. You'll discover how to master the Hand & Foot Massage skill while exploring relevant and essential topics. Assessment Process of Hand & Foot Massage Once you have completed all the courses in the Hand & Foot Massage bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Hand & Foot Massage This Hand & Foot Massage bundle is suitable for everyone. Requirements Hand & Foot Massage You will not need any prior background or expertise. Career path Hand & Foot Massage This Hand & Foot Massage bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Your professional image should reflect not only your business's social norms, but also allow you the freedom to express yourself as a person. Understand the five professional image strategies and what makes each one unique. Discover how a professional image also includes good grooming, upright posture, being punctual, word articulation, effective listening, reliability, responsiveness, respect, and courteousness. Learning Objectives Explain the importance of projecting a professional image, Implement five strategies for professional dressing, Demonstrate behaviors and characteristics of professionalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

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