12133 Courses

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Learning Objectives Introduction , Accessing PDFs , Creating PDFs , Navigating PDFs , Reviewing PDFs , Modifying PDFs , Optimizing PDFs , Exporting PDFs , Protecting PDFs , Conclusion Pre-Requisites Basic computer skills. Knowledge of PDF concepts is helpful but not required. Description Workplace demand for digital media skills including creating, managing, and integrating PDF documents is on the rise. Adobe Acrobat training is an excellent way to learn and validate your digital communication skills. This brings value to prospective clients and employers. Unit 1: Introduction to Adobe Acrobat Lesson 1-Introducing Acrobat and PDFs 00:03:00 Lesson 2-Opening a PDF and Navigating Acrobat 00:09:00 Lesson 3-Customizing Toolbars 00:03:00 Lesson 4-Changing Preferences 00:04:00 Unit 2: Introduction to Creating PDFs Lesson 1-Creating PDFs from Office 00:09:00 Lesson 2-Creating PDFs from Creative Cloud Apps 00:10:00 Lesson 3-Creating PDFs from the Document Cloud 00:04:00 Lesson 4-Storing PDFs 00:05:00 Lesson 5-Combining PDFs 00:05:00 Unit 3: Using Search, Bookmarks and Links Lesson 1-Using Search 00:06:00 Lesson 2-Creating Bookmarks 00:06:00 Lesson 3-Creating Links 00:10:00 Unit 4: Commenting Lesson 1-Commenting on a PDF 00:10:00 Lesson 2-Sending for Comments 00:07:00 Unit 5: Editing PDFs Lesson 1-Editing Text and Images 00:06:00 Lesson 2-Cropping Images 00:03:00 Lesson 3-Adding, Updating and Removing Headers and Footers 00:09:00 Lesson 4-Using Watermarks 00:07:00 Lesson 5-Organizing Pages 00:03:00 Lesson 6-Extracting Pages 00:03:00 Lesson 7-Inserting Pages 00:03:00 Lesson 8-Replacing Pages 00:03:00 Unit 6: Advanced Features Lesson 1-Reducing File Size 00:05:00 Lesson 2-Advanced Optimization 00:16:00 Lesson 3-Using Actions 00:04:00 Lesson 4-Creating Actions 00:08:00 Unit 7: Exporting Lesson 1-Exporting to Word 00:05:00 Lesson 2-Exporting to Excel 00:04:00 Lesson 3-Exporting to Rich Text Format 00:04:00 Unit 8: Protecting File Lesson 1-Redacting Content 00:08:00 Lesson 2-Protecting a PDF 00:15:00 Resource Resource - Adobe Acrobat Pro DC Beginner 00:00:00 Final Exam Final Exam - Adobe Acrobat Pro DC Beginner 00:20:00

How to hold a performance correcting conversation in a positive way

------------------------NEW YEAR SALE ENDS TODAY------------------------ Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Gain a fascinating insight into the mind of a criminal and learn to harness your knowledge to create a lucrative career out of Criminal Psychology. This Criminal Psychology Course course will teach you how to explore and anticipate illegal activity and use that skills to prevent or solve criminal acts. The comprehensive Criminal Psychology course delivers a wealth of information about the origins of illicit behaviour and the different types of crime that can result from it. You will also be taught how mental illness can contribute to lawlessness and why violence is so prevalent in some areas. It could launch you into a new career or obsession. Along with this Criminal Psychology Course, you will get 10 Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are Included in the Course: Course 1: Criminal Psychology Course 2: Interrogations And Confessions Psychology Course 3: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Course 4: Emotional Intelligence and Human Behaviour Course 5: Criminal Law and Criminology Diploma Course 6: AML and Criminal Intelligence Analysis Diploma Course 7: Diploma in Substance Misuse Course 8: Domestic Violence and Abuse Awareness - Level 2 Course 9: Human Rights Course 10: Cognitive behavioural therapy Course 11: First Aid at Work Criminal Psychology Course Level 2 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Curriculum Course 1: Criminal Psychology Course Level 2 Understanding Criminal Psychology Influence of Mental Disorders Classification of Crime Forensic Science Victimology The Criminal Justice System in England and Wales Course 2: Interrogations And Confessions Psychology The English Law on Confessions Interrogation in Britain The Royal Commission Research: Persons at Risk amid Police Custody Identifying 'Oppressive' Police Interviewing Tactics in Britain Theories of Reason of Confession by Suspects The Psychological Assessment of False Confession Course 3: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma Reducing the Risk of Re-Offending History of Forensic Psychology Research Methods Theories of Offending Sexual and Violent Offending Fire-Setting Behaviour Offender Profiling Course 4: Emotional Intelligence and Human Behaviour Human Behaviour and Basic Psychological Process Evolutionary Perspective of Human Behaviour Human Intelligence Intelligence Test and Variations in Intelligence Learning and Conditioning Language and Communication Introduction to Emotion Course 5: Criminal Law and Criminology Diploma Classification of Crime UK Law & Legal System Understanding Criminal Psychology Dealing with Crime Forensic Science Criminal Profiling: Science, Logic and Metacognition Course 6: AML and Criminal Intelligence Analysis Diploma Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Course 7: Diploma in Substance Misuse Substance Misuse and Outreach Worker Substances: Drugs, Alcohol and Others Abuses of Substance Misuse Why People Use Drug and Alcohol? The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Understand Possible Causes of Substance and Drug Abuse Course 8: Domestic Violence and Abuse Awareness - Level 2 Introduction to Domestic Violence & Abuse The Components of Domestic Violence The Impact of Domestic Violence on Victims The Impact of Domestic Violence and Abuse on Children Assessing the Risks of Domestic Violence and Abuses on Children Course 9: Human Rights Basic Concept of Freedom and Human Rights Classification of Human Rights Women's and Children's Right Various Aspects of Freedom Various International Human Rights Organisations Course 10: Cognitive behavioural therapy Psychology of Stress Individual experiences of 'stress' Stress Management Psychology of 'Anxiety' Anxiety Disorders Course 11: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Criminal Psychology bundle. ** Completing this course does not imply that you are qualified to work as a Criminal Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT ** Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path This course has been designed to train individuals in the background and application. As such, it may cover such roles and careers as: Forensic scientist Police investigation staff Criminal investigation specialists Real-life crime enthusiasts Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Criminal Psychology) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Creating a Business Start-Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Creating a Business Start-Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Start-Up, as well as knowledge of the first steps in Start-Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Creating a Business Start-Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Creating a Business Start-Up Bundle Course Course 01: Creating a Business Start-Up Course 02: Level 5 Diploma in Business Analysis Course 03: Level 7 Diploma in Facilities Management Course Course 04: Minute Taking Course Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 7 Business Management Course Course 07: Level 7 Diploma in Leadership and Management Course ***Others Included in this Course Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Creating a Business Start-Up*** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- ***Level 5 Diploma in Business Analysis*** Module 01: What is a Business Analyst? Module 02: What Makes a Good Business Analyst? Module 03: Roles of the Business Analyst Module 04: The Business Analyst and the Solution Team Module 05: Define the Problem Module 06: Vision Phase Module 07: Process Phase - Gather The Information Module 08: Process Phase - Determine the Solution Module 09: Process Phase - Write the Solution Document Module 10: Production Phase - Producing the Product Module 11: Production Phase - Monitor the Product Module 12: Confirmation Stage -------------- ***Level 7 Diploma in Facilities Management Course*** Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law -------------- ***Minute Taking Course*** Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings -------------- ***Level 5 Diploma in Risk Management Course*** Module 01: A Quick Overview of Risk Management Module 02: Risk and its Types Module 03: Others Types of Risks and its Sources Module 04: Risk Management Standards Module 05: Enterprise Risk Management Module 06: Process of the Risk Management Module 07: Risk Assessment Module 08: Risk Analysis Module 09: Financial Risk Management Module 10: The Basics of Managing Operational Risks Module 11: Technology Risk Management Module 12: Project Risk Management Module 13: Legal Risk Management Module 14: Managing Social and Market Risk Module 15: Workplace Risk Assessment Module 16: Risk Control Techniques Module 17: Ins and Outs of Risk Management Plan -------------- ***Level 7 Business Management Course*** Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law -------------- ***Level 7 Diploma in Leadership and Management Course*** Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 09: Strategic Leadership Module 10: Stress Management -------------- Assessment Method After completing each module of the Creating a Business Start-Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Creating a Business Start-Up This course is ideal for anyone who wants to start up his own business. Requirements Creating a Business Start-Up There are no specific requirements for this Creating a Business Start-Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Creating a Business Start-Up Upon successful completion of this course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Unlock the secrets of radiant beauty with our 'Organic Cosmetics Formulation: Natural Beauty Guide' course. Dive into the science of skincare, master the art of using natural ingredients, and learn to formulate organic facial, body, and hair care products, as well as makeup. Explore preservation techniques, ensure quality control, and discover the world of sustainable branding. Elevate your skills in the ever-evolving realm of organic beauty with our comprehensive and innovative program.

Overview Gain the skills needed to care for people approaching the end of their lives. This End of Life Care course provides the qualification and knowledge needed for care workers to offer compassionate and dignified end of life care both to individuals and to their families. This course will teach you how to manage and minimise an individual's pain and discomfort as they come to the end of their life, as well as how to care for people facing distressing conditions such as dementia. In addition, you will learn how to access the wide range of support services available for individuals in end-of-life care, as well as assist friends and family members facing loss and grief. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this End of Life Care. It is available to all students, of all academic backgrounds. Requirements Our End of Life Care is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 04:51:00 total length •Module 01: Introduction to End of Life Care: 00:18:00 •Module 02: Availability of Services: 00:32:00 •Module 03: Advance Care Planning: 00:24:00 •Module 04: Goals of Care: 00:12:00 •Module 05: Physical Illness: 00:33:00 •Module 06: Neurological Illness: 00:35:00 •Module 07: Quality Care at the End of Life: 00:12:00 •Module 08: Communication During the End of Life: 00:20:00 •Module 09: Palliative Care Holistic Assessment: 00:12:00 •Module 10: Spiritual and Psychosocial Care: 00:29:00 •Module 11: Care after Death: 00:15:00 •Module 12: Further Support, Training and Development: 00:19:00 •Module 13: Legal Aspects: 00:30:00 •Assignment - End of Life Care: 00:00:00

Learn how to motivate clients towards change with our Motivational Interviewing course effectively. Gain an understanding of the principles, skills and strategies of motivational interviewing, as well as its application in various healthcare settings. Enhance your ability to develop and maintain motivational interviewing skills and take your career to the next level. Learning outcomes Understand the principles of Motivational Interviewing Acquire skills and strategies for Motivational Interviewing Learn about the stages of change Understand the theories behind Motivational Interviewing Develop and maintain MI skills Apply MI in various healthcare settings and group settings Why Prefer this Motivational Interviewing: Ethics and Best Practice Course? Opportunity to earn a certificate accredited by CPD QS after completing this Motivational Interviewing: Ethics and Best Practice course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support Motivational Interviewing is an effective communication technique used to help individuals resolve ambivalence and increase motivation to change behaviour. Our Ethics and Best Practice course will provide you with a comprehensive understanding of the principles, skills and strategies of Motivational Interviewing. Our course covers the stages of change, theories behind Motivational Interviewing, and developing and maintaining MI skills. Additionally, you will learn how to apply MI in various healthcare settings and group-based MI. At the end of this course, you will be equipped with the knowledge and skills to apply Motivational Interviewing in your healthcare practice and make a positive impact on your patients. Certification Upon successful completion of the Motivational Interviewing course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of the certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners residing outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for the following: Healthcare professionals Counsellors and therapists Social workers Anyone interested in understanding and applying Motivational Interviewing in Healthcare Requirements You will not need any prior background or expertise. All you need to take this Motivational Interviewing: Ethics and Best Practice is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path After completing the course, you can expect to: Clinical Psychologist (£31,000 - £98,000) Counsellor (£20,000 - £40,000) Social Worker (£24,000 - £40,000) Mental Health Nurse (£24,000 - £45,000) Substance Misuse Worker (£18,000 - £35,000) Healthcare Consultant (£25,000 - £80,000)