3377 Courses

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

10 QLS Endorsed Courses for Forex Trader | 10 QLS Hard Copy Certificates Included | Lifetime Access | Tutor Support

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Thinking about a career in Business Analysis? The BCS Practitioner Certificate in Business Analysis has been designed to provide valuable learning for those in roles such as business analyst, business architect, business systems analyst, data analyst, enterprise analyst, management consultant, process analyst, product manager, product owner, project manager, and systems analyst.

Overview The retail sector is an ever-growing industry with a massive number of promising job opportunities. Acquire the key skills and expertise to establish a thriving career in the retail industry with our Retail Operations Training course. In this CPDQS-accredited course, you will familiarise yourself with the main elements of retail operations. The course will help you understand retail development strategies and help you acquire negotiation skills, brand management skills and more. Through this course, you will also gain the expertise required for supply chain and retail management. In addition, the course will cover lessons on consumer behaviour and the Consumer Rights Act. After the successful completion of the course, you will receive a certificate of achievement. This certificate will increase our employability in the retail industry. Join now and boost your career! Course Preview Learning Outcomes Familiarise yourself with the key components of retail operations Understand the retail strategy development Develop the skills for supply chain operations, negotiation, location selection and more Acquire the ability for efficient brand management and retail management Enrich your understanding of the Consumer Rights Act Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Retail Operations Strategy Management Brand management Negotiation Retail Management Who Should Take this Retail Operations Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Retail Operations Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Retail Operations Training will equip you with effective skills and abilities and help you explore career paths such as  Retail Manager Inventory Manager Supply Chain Manager Sales Associated Customer Service Representative Module 01: An Overview of Retail Operations An Overview of Retail Operations 00:15:00 Module 02: Strategy Development in Retail Strategy Development in Retail 00:10:00 Module 03: Procurement and Merchandising in Retail Procurement and Merchandising in Retail 00:13:00 Module 04: Pricing Strategies in Retail Pricing Strategies in Retail 00:19:00 Module 05: Supply Chain Management in Retail Operations Supply Chain Management in Retail Operations 00:09:00 Module 06: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:07:00 Module 07: Retail Location Selection Retail Location Selection 00:11:00 Module 08: Supplier Negotiation Skills Supplier Negotiation Skills 00:07:00 Module 09: Essential Management and Leadership Skills Essential Management and Leadership Skills 00:11:00 Module 10: Managing Multiple Retail Channels Managing Multiple Retail Channels 00:15:00 Module 11: Brand Management in Retail Brand Management in Retail 00:10:00 Module 12: Retail Store Health & Safety Guidelines Retail Store Health & Safety Guidelines 00:11:00 Module 13: Consumer Rights Act Consumer Rights Act 00:11:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hour Flash Deal **33-in-1 Business Management Mega Bundle** Business Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Business Management package online with Studyhub through our online learning platform. The Business Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Business Management course provides complete 360-degree training on Business Management. You'll get not one, not two, not three, but thirty-threebusiness management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Business Management courses are yours for as long as you want them once you enrol in this course This Business Management Bundle consists the following career oriented courses: Course 01: Business Management Course 02: Strategic Business Management Course 03: Enterprise Resource Planning (ERP) Course 04: Lean Organisation Management Principles, Process and Techniques Course 05: Leadership Skills Training Course 06: Operations and Time Management Course 07: Project Management Course 08: Agile Project Management Diploma Course 09: Risk Management Course 10: Corporate Risk And Crisis Management Course 11: Strategic Planning and Implementation Course 12: Business Analysis Certification & Corporate Investigation Training Course 13: Financial Planning Course 14: Tax Strategy and Financial Planning for Beginners Course 15: Cash Flow Management in Small Businesses: Key Considerations Course 16: Business Model Canvas for Business Plan Course 17: Corporate Relationship Goals for Success Course 18: Public Speaking: Presentations like a Boss Course 19: Business Networking Skills Course 20: Fundamentals of Entrepreneurship Course 21: Advanced Pitching Course 22: Principles of Marketing - Online Course Course 23: Product Management Course 24: Lean Production, Logistics and Supply Chain Management Training Course 25: Production Manager Course 26: Digital Marketing Business Tips Course 27: Social Media for Business Course 28: SEO - Search Engine Optimisation Course 29: Content Marketing Certification Course Course 30: Sales and Marketing: Email Marketing Course 31: Complete Online Marketing & Advertising Course Course 32: Customer Relationship Management (CRM) Course 33: Increase Your Sales Through a Profitable Pricing Strategy In this exclusive Business Management bundle, you really hit the jackpot. Here's what you get: Step by step Business Management lessons One to one assistance from Business Management professionals if you need it Innovative exams to test your knowledge after the Business Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Business Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Business Management certificate and transcript on the next working day Easily learn the Business Management skills and knowledge you want from the comfort of your home The Business Management course has been prepared by focusing largely on Business Management career readiness. It has been designed by our Business Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Business Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Business Management Elementary modules, allowing our students to grasp each lesson quickly. The Business Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Business Management After completing this course you can progress towards- Level 5 Diploma in Business Management (RQF) Level 5 Diploma in Business and Management Level 5 Diploma in Business and Management (Extended) Level 5 Diploma Extended Diploma in Business and Management BA (Hons) Business and Management EDI Business Management FdA Business and Management Level 6 Diploma in Business Management Level 7 Diploma Business Management Level 3 Diploma in Management (RQF) Business Management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Business Management course, all you need is - A smart device A secure internet connection And a keen interest in Business Management Level 5 Diploma in business and managemnt Please Note: this course is not a regulated course. To get a professional qualification, you may like to choose: ABMA Education Ltd Career path You will be able to kickstart your Business Management career because this course includes various courses as a bonus. This Business Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Business Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Our Professional Certificate Course in Project Portfolio Management covers a range of topics essential for managing project portfolios effectively. Participants will learn about the key differences between project, program, and portfolio management, and how portfolio management aligns with organizational strategy. They will gain knowledge of project portfolio tools and techniques, as well as the steps involved in project portfolio management and the skills required for a portfolio manager. Additionally, they will gain insights into the difference between portfolio process and function, the concept of the portfolio roadmap, and enterprise portfolio management and project prioritization models. By the end of the course, participants will have a comprehensive understanding of project portfolio management and be equipped with the skills needed to excel in this field. Our Professional Certificate Course in Project Portfolio Management provides a thorough understanding of project portfolios. This course is designed to enhance the skills of project managers and professionals in related fields. After the successful completion of this lecture, you will be able to understand the concept of project, program, and portfolio management. After the successful completion of this lecture, you will be able to understand the concept of project, program, and portfolio management. Following that, you will apprehend the key differences between project, program, and portfolio management. Afterwards, you will appreciate the relationship between portfolio management and organisational strategy. Then, you will recognise project portfolio tools and techniques. Subsequently, you will appreciate the steps of project portfolio management. You will also identify the skills required for a portfolio manager. Then, you will get insights into the difference between portfolio process and portfolio function. Then, you will identify the concept of the portfolio roadmap. Finally, you will be able to understand the concept of enterprise portfolio management and project prioritisation models.     Our Professional Certificate Course in Project Portfolio Management covers a range of topics essential for managing project portfolios effectively. Participants will learn about the key differences between project, program, and portfolio management, and how portfolio management aligns with organizational strategy. They will gain knowledge of project portfolio tools and techniques, as well as the steps involved in project portfolio management and the skills required for a portfolio manager. Additionally, they will gain insights into the difference between portfolio process and function, the concept of the portfolio roadmap, and enterprise portfolio management and project prioritization models. By the end of the course, participants will have a comprehensive understanding of project portfolio management and be equipped with the skills needed to excel in this field. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Portfolio Management Self-paced pre-recorded learning content on this topic. Project Portfolio Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Project managers Portfolio managers Program managers Project coordinators Business analysts Operations managers Professionals in related fields Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Embark on a journey through the realm of effective communication and persuasion with our 'Content Marketing Certification Course'. This course is a beacon of knowledge for those eager to master the artistry of content creation and strategy. It begins with a foundation in crafting compelling content, vital for anyone looking to excel in the digital age. As you progress, you'll delve into the intricacies of content marketing, learning not just what it is but also how to harness its power to connect with audiences meaningfully. By incorporating modules on idea generation and high-impact content creation, the course ensures your skills remain sharp and relevant. Further, the course offers specialized insights into developing a robust content marketing strategy. This includes understanding the nuances of a content marketing agency's role and how to tailor your content to meet specific objectives. Additionally, with a focus on content marketing services and how agencies in hubs like London operate, you gain a global perspective. The curriculum also includes search engine optimization (SEO), ensuring your marketing content reaches its intended audience effectively. This comprehensive approach ensures that by the end of the course, you'll be adept at not only creating content but also measuring its success, a critical skill in today's data-driven market. Learning Outcomes: Acquire expertise in generating and executing a content marketing plan. Develop skills in creating high-impact, engaging marketing content. Understand and apply effective SEO techniques in content creation. Gain proficiency in measuring and analyzing marketing success. Learn to strategize marketing efforts to achieve business goals. Why buy this Content Marketing Certification Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Content Marketing Certification Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Content Marketing Certification Course course for? Individuals aspiring to become content marketers. Marketing team members seeking to enhance their content strategy skills. Business owners looking to leverage content marketing for growth. Freelancers aiming to offer marketing services. Graduates seeking a career in the digital marketing industry. Prerequisites This Content Marketing Certification Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Content Marketing Certification Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Marketing Manager: £35,000 - £50,000 Per Annum SEO Specialist: £25,000 - £40,000 Per Annum Digital Marketing Strategist: £30,000 - £45,000 Per Annum Social Media Manager: £28,000 - £40,000 Per Annum Copywriter: £20,000 - £35,000 Per Annum Marketing Analyst: £27,000 - £42,000 Per Annum Course Curriculum Module 01: Introduction to Content Creation Introduction to Content Creation 00:19:00 Module 02: How to Generate Ideas for Your Content How to Generate Ideas for Your Content 00:21:00 Module 03: How to Create High-Impact Content How to Create High-Impact Content 00:16:00 Module 04: Introduction to Content Marketing Introduction to Content Marketing 00:17:00 Module 05: The Benefits of Content Marketing The Benefits of Content Marketing 00:37:00 Module 06: Content Marketing Strategy Development Content Marketing Strategy Development 00:18:00 Module 07: Search Engine Optimisation Search Engine Optimisation 00:23:00 Module 08: Measuring the Success of Your Content Marketing Measuring the Success of Your Content Marketing 00:40:00 Assignment Assignment - Content Marketing Certification Course 00:00:00

The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. This programme will help you achieve those aims and help you initiate and manage change more effectively. In particular, it will help you to: Develop an effective strategy to achieve your business goals Understand the role of emotional intelligence in leadership Take away a practical leadership tool-kit Develop a more dynamic approach through enhanced strategic creativity Broaden your understanding of the corporate culture to increase your influence within it Improve your persuasion and influencing skills to achieve your strategic goals Learn the key functions of strategic leadership In today’s world, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively, in particular the complexities of organisational life. At the same time, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals Who should attend? This programme has been specifically designed for senior managers and those middle managers who are on the fast track to senior positions. It is suitable for both public and private sector individuals and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills. Practical training methods The course leader uses a broad range of learning techniques including short input sessions, individual development exercises, group work and case studies to provide a strong mix between practical training and giving a sound foundation of strategic leadership theory. The course provides you with a unique opportunity to put into practice what you have learnt and benefit from the observations and perceptions of the other course members. Leadership is less about doing and more about being. Day One Introduction and objectives The need for strategic leadership The roots of leadership How thought on leadership has developed Current perceptions on strategic leadership The leadership/management debate People and process issues The integrated approach to deliver results Levels of leadership The capabilities required at the strategic level The difference between strategic leadership and strategy Qualities and capabilities of strategic leaders Illustration through case studies Review of strategic capability Developing specific leadership qualities A review of strategic capability using case study examples Developing an approach to leadership Reviewing the traditional and current approaches to leadership CASE STUDY 1: Developing a leadership strategy Understanding leadership processes at all levels Applying the leadership hierarchy Analysing the process PRACTICAL EXERCISE Demonstrating the theory of leadership processes in practice Leadership and emotional intelligence The relationship between leadership and emotion The essence of organisational climate PRACTICAL EXERCISE Participants will work on an exercise to illustrate the theory of emotional intelligence in practice Day Two Review of day one Understanding strategic creativity Examining the psychological aspects of strategic thinking Mind mapping and other approaches to creative thinking Developing a creativity toolkit CASE STUDY 2: A strategic leadership challenge Developing a new vision and plan to transform an organisation to face future challenges based on a real-life scenario Developing strategic leadership capability A review of current approaches Understanding the behavioural approaches Developing a contingency approach Understanding corporate culture The structural aspects The behavioural aspects The human aspects How leaders can change corporate culture Developing a toolkit for change Understanding the cultural web The link with emotional intelligence CASE STUDY 3: Analysing leadership techniques This practical case study illustrates how the strategic approach and the application of appropriate leadership techniques including ‘split screen ability’ work in a real-life scenario Performance aspects at the strategic level Developing vision, goals and objectives Creating corporate identity and alignment Working with individual influencers Effective strategic influencing skills The characteristics of effective persuasive leaders Understanding methods of persuasion Profiling others Building the top team The nature of the top team Accepting diversity and challenge The key functions of strategic leadership Putting these into action Personal leadership planning Identifying tomorrow’s leaders Practical approaches The challenges for the future. Programme closure Action logs Next steps Feedback

The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. This programme will help you achieve those aims and help you initiate and manage change more effectively. In particular, it will help you to: Develop an effective strategy to achieve your business goals Understand the role of emotional intelligence in leadership Take away a practical leadership tool-kit Develop a more dynamic approach through enhanced strategic creativity Broaden your understanding of the corporate culture to increase your influence within it Improve your persuasion and influencing skills to achieve your strategic goals Learn the key functions of strategic leadership In today’s world, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively, in particular the complexities of organisational life. At the same time, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals Who should attend? This programme has been specifically designed for senior managers and those middle managers who are on the fast track to senior positions. It is suitable for both public and private sector individuals and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills. Practical training methods The course leader uses a broad range of learning techniques including short input sessions, individual development exercises, group work and case studies to provide a strong mix between practical training and giving a sound foundation of strategic leadership theory. The course provides you with a unique opportunity to put into practice what you have learnt and benefit from the observations and perceptions of the other course members. Leadership is less about doing and more about being. Day One Introduction and objectives The need for strategic leadership The roots of leadership How thought on leadership has developed Current perceptions on strategic leadership The leadership/management debate People and process issues The integrated approach to deliver results Levels of leadership The capabilities required at the strategic level The difference between strategic leadership and strategy Qualities and capabilities of strategic leaders Illustration through case studies Review of strategic capability Developing specific leadership qualities A review of strategic capability using case study examples Developing an approach to leadership Reviewing the traditional and current approaches to leadership CASE STUDY 1: Developing a leadership strategy Understanding leadership processes at all levels Applying the leadership hierarchy Analysing the process PRACTICAL EXERCISE Demonstrating the theory of leadership processes in practice Leadership and emotional intelligence The relationship between leadership and emotion The essence of organisational climate PRACTICAL EXERCISE Participants will work on an exercise to illustrate the theory of emotional intelligence in practice Day Two Review of day one Understanding strategic creativity Examining the psychological aspects of strategic thinking Mind mapping and other approaches to creative thinking Developing a creativity toolkit CASE STUDY 2: A strategic leadership challenge Developing a new vision and plan to transform an organisation to face future challenges based on a real-life scenario Developing strategic leadership capability A review of current approaches Understanding the behavioural approaches Developing a contingency approach Understanding corporate culture The structural aspects The behavioural aspects The human aspects How leaders can change corporate culture Developing a toolkit for change Understanding the cultural web The link with emotional intelligence CASE STUDY 3: Analysing leadership techniques This practical case study illustrates how the strategic approach and the application of appropriate leadership techniques including ‘split screen ability’ work in a real-life scenario Performance aspects at the strategic level Developing vision, goals and objectives Creating corporate identity and alignment Working with individual influencers Effective strategic influencing skills The characteristics of effective persuasive leaders Understanding methods of persuasion Profiling others Building the top team The nature of the top team Accepting diversity and challenge The key functions of strategic leadership Putting these into action Personal leadership planning Identifying tomorrow’s leaders Practical approaches The challenges for the future. Programme closure Action logs Next steps Feedback