10745 Courses

Overview of Ecommerce Security Join our Ecommerce Security course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Ecommerce Security course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Ecommerce Security course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Ecommerce Security Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Ecommerce Security. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Ecommerce Security course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Ecommerce Security is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Ecommerce Security course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Ecommerce Security Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Course Curriculum Ecommerce Security Unit 1: Introduction and Types of Ecommerce 00:05:00 Unit 2: Ecommerce SEO 00:07:00 Unit 3: Ecommerce Demo 00:16:00 Unit 4: Ecommerce Website Vulnerability and Security Risk Scanning 00:33:00 Unit 5: Basic Terms of Ecommerce 00:08:00 Unit 6: Ecommerce Fraud 00:13:00 Unit 7: Ecommerce Fraud Prevention 00:07:00

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High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience. The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed. The objectives of the workshop are to: Provide a clear understanding of the role and purpose of specifications Present a framework for organising and producing specifications Define the key steps involved in creating effective specifications Demonstrate methods for assisting in defining requirements Provide tools and techniques for scoping and structuring specifications Show the role of specifications in managing variations and changes to scope Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled DAY ONE 1 Introduction Review of course objectives Review of participants' needs and objectives 2 Creating effective specifications The role of specifications in communicating requirements The costs, benefits and qualities of effective specifications Understanding the differences between verbal and written communication The five key steps of 'POWER' writing: prepare-organise-write-edit-release Exercise: qualities of an effective specification 3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract Designing the specifications required; applying BS 7373 Defining the purpose, readership and title of each document Effective procedures for writing, issuing and controlling specifications The roles and responsibilities of the key players Understanding contracts; the contractual role of the specification Integrating and balancing the technical and commercial requirements Writing specifications to achieve the appropriate contract risk strategy Deciding how to specify: when to use functional and technical specifications The role of specifications in managing variations and changes to scope 4 Case study 1 Teams review a typical project scenario and identify the implications for the specification Feedback and discussion 5 Step 2: Organising the specification content Defining the need and establishing user requirements Deciding what issues the specification should cover Scoping techniques: scope maps, check lists, structured brainstorming Clarifying priorities: separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, QFD, Pareto analysis 6 Case study 2 Teams apply the scoping techniques to develop the outline contents for a specification Feedback and discussion DAY TWO 7 Step 2: Organising the specification content (cont) Deciding what goes where; typical contents and layout for a specification The three main segments: introductory, key and supporting Creating and using model forms: the sections and sub-sections Detailed contents of each sub-section Tools and techniques for outlining and structuring specifications 8 Case study 3 Teams develop the detailed specification contents using a model form Feedback and discussion 9 Step 3: Writing the specification The challenges of written communication Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Problem words; will, shall, must, etc; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity Being concise and ensuring clarity Choosing and using graphics to best effect Exercises and examples 10 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 11 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 12 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Register on the International Business Principles today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The International Business Principles is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The International Business Principles Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the International Business Principles, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Section 01: International Economics and Trade Theory International Business General Concepts 00:03:00 The Importance of International Business 00:04:00 Globalisation of Commerce 00:03:00 International Economics and Trade Theory 00:07:00 Comparative Advantage of Nations 00:03:00 Comparative Advantage versus Absolute Advantage 00:04:00 Strategies for Entering and Developing International Markets 00:04:00 Foreign Direct Investment (FDI) 00:07:00 Foreign Exchange Markets and International Monetary System 00:04:00 Exchange Rate Policies 00:04:00 Purchasing Power Parity (PPP) 00:02:00 Section 02: Global Capital Markets and Regional Trade Zones Global Capital Markets and Regional Trade Zones 00:04:00 The World Bank 00:01:00 Adapting to the Times and the WTO 00:03:00 The Organisation for Economic Cooperation and Development (OECD) 00:01:00 Emerging Markets and Regional Trade Zones 00:02:00 Asian-Pacific Economic Cooperation (APEC) 00:02:00 Section 03: International Business Strategies International Business Strategies 00:02:00 Free Trade Zones 00:02:00 Multinational Enterprise Structures 00:06:00 The Organizational Structure of a Multinational Company 00:03:00 International Marketing 00:02:00 Phases of International Marketing Involvement 00:02:00 Global Marketing 00:01:00 Demographic Factors Affecting International Trade 00:04:00 Ageing and Comparative Advantage 00:04:00 Changes in Labour Force Composition 00:01:00 Section 04: Demographic Factors / International Accounting / Cross Border HR MGMT International Accounting and Transfer Pricing 00:03:00 Basic Issue Underlying Transfer Pricing 00:04:00 Global Transfer Pricing Regimes 00:02:00 How to Implement a Cross-Border Human Resources Policy 00:08:00 Section 05: International Business Instruments and Agreements International Business Instruments 00:01:00 Trade Terms 00:05:00 International Shipping and Freight Forwarders 00:01:00 Freight Forwarder Fundamental Role 00:02:00 Cross Border Agreements 00:02:00 Taxable Presence 00:04:00 Accounting Issues 00:04:00 VAT/GST through Centralized Teams 00:02:00 Value for Customs 00:03:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Master JPA using Hibernate as the implementation. Learn the basics of JPA: entities, relationships, entity manager, annotations, JPQL and Criteria API. Take a step into the advanced world of JPA such as caching, performance tuning (n + 1 queries), and mapping inheritance hierarchies. Get a peek into the magic of Spring Data JPA and Spring Data REST.

Diploma in Special Education Needs (SEN) A career in the SEN field may be ideal for people who appreciate working with and assisting children with learning disabilities. It is crucial to identify children with learning problems as soon as possible to meet their special education needs. Teaching strategies and tactics for SEN students will differ from those used with other students. As a result, learning the required knowledge and skills before beginning a career in SEN is important. Our Course Cave diploma in Diploma in Special Education Needs (SEN) course is designed to provide you with the necessary knowledge and skills for a career in SEN. This Diploma in Special Education Needs (SEN) course is highly recommended for special education professionals who desire to develop their professions. If you finish this course, your chances of finding a relevant job will improve. Experts have designed this course to help you learn fast and efficiently, at your own speed and convenience. Enrol in our diploma in Special Education Needs (SEN) course to start a great career in the field of SEN. Learning Outcomes After completing this Diploma in Special Education Needs (SEN) course successfully, you will be able to: Describe everything about Special Education Needs. Examine the latest SEND code of practice's various provisions. Describe the various SEN-related laws. Recognize the most common SEN conditions in schools. Describe the SENCO's position, value, and how to work with other agencies. Create an effective plan to address the special educational needs and disabilities of your students. Dealing successfully with other organizations that offer assistance to children with disabilities. Why Choose Diploma in Special Education Needs (SEN) Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Diploma in Special Education Needs (SEN) Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Diploma in Special Education Needs (SEN) Course Curriculum of Diploma in Special Education Needs (SEN) Module 01: Introduction What is Special Education Needs (SEN) Some Essential Terminology Related to SEN What Can You Do if You are Worried that Your Child May Have Difficulties? What is the Graduated Approach? What is a Statutory Assessment? Module 02: A Quick Overview of the New SEND Code of Practice What is the SEND Code of Practice? Different Sections of This Code of Practice Changes from the SEN Code of Practice (2001) Module 03: Legislation Related to SEN The Children and Families Act and associated Code of Practice 2014 Module 04: SEN Assessments and Descriptors SEN Information Form to Inform Assessment Initial Screening Test SEN Descriptors Module 05: Education for Children with Disabilities Why is Disability Such an Essential Issue for Education? What are the Barriers to Educating Children with Disabilities? Segregation, Integration or Inclusion? Action Required Making Interventions Effective for Children with Disabilities How to Improve the Quality of Education for Children with Disabilities? How to Get Children with Disabilities in Schools? Module 06: Common SEN Conditions Found Within Mainstream Schools Specific Learning Difficulties (SLD) Cerebral Palsy Learning about Autism Spectrum Disorders (ASD) Module 07: Assessment and Planning for Children with Special Educational Needs The Place of Assessment in Supporting Learning and Behaviour Needs Formal, Norm-referenced (standardised) Tests Criterion-referencing Assessment of Behaviour Assessment of Visual Impairment Auditory Impairment Taking Students' Views into Account Engaging with Parents' or Carers' Perspectives Planning to Meet Pupils' Special Educational Needs and Disabilities Planning for Differentiation Module0 8: The Broader Children's Workforce Associated with Special Education Needs Provisions In-class Support Arrangements Effective Use of Support Staffs in Classroom Issues Inter-agency Collaboration Module 9: Working with Other Professionals and Other Sources of Support and Information Involving Specialists The Local Offer Professionals Who Maybe in Your Support and Advice Network Other Professionals Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. Module 01: Introduction 13:41 1: Introduction 09:41 2: Introduction 04:00 Module 02: A Quick Overview of the New SEND Code of Practice 23:59 3: A Quick Overview of the New SEND Code of Practice 18:59 4: A Quick Overview of the New SEND Code of Practice 05:00 Module 03: Legislation Related to SEN 08:36 5: Legislation Related to SEN 04:36 6: Legislation Related to SEN 04:00 Module 04: SEN Assessments and Descriptors 16:34 7: SEN Assessments and Descriptors 12:34 8: SEN Assessments and Descriptors 04:00 Module 05: Education for Children with Disabilities 33:37 9: Education for Children with Disabilities 29:37 10: Education for Children with Disabilities 04:00 Module 06: Common SEN Conditions Found Within Mainstream Schools 20:43 11: Common SEN Conditions Found Within Mainstream Schools 17:43 12: Common SEN Conditions Found Within Mainstream Schools 03:00 Module 07: Assessment and Planning for Children with Special Educational Needs 59:41 13: Assessment and Planning for Children with Special Educational Needs 55:41 14: Assessment and Planning for Children with Special Educational Needs 04:00 Module 08: The Broader Children's Workforce Associated with SEN Provisions 19:11 15: The Broader Children's Workforce Associated with SEN Provisions 15:11 16: The Broader Children's Workforce Associated with SEN Provisions 04:00 Module 09: Working with Professionals and Other Sources of Support 13:48 17: Working with Professionals and Other Sources of Support 09:48 18: Working with Professionals and Other Sources of Support 04:00 Who is this course for? Diploma in Special Education Needs (SEN) This course is applicable for: SEN counsellors Teachers Parents with special needs children Behavioural Analysts Requirements Diploma in Special Education Needs (SEN) There are no specific requirements for this Diploma in Special Education Needs (SEN) course because it does not require any advanced knowledge or skills. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The most frequent dental issue in both children and adults is tooth loss. Poor dental hygiene is one of the numerous factors that contribute to tooth loss. As a result, we have put up a comprehensive course on Dental Hygienist that covers practically everything you need to know. Welcome to the exciting world of dental hygiene! Whether you're a current dental assistant seeking to expand your skillset or looking to break into the field, this online Dental Hygienist course is the perfect opportunity to achieve your career goals. This comprehensive Dental Hygienist program covers a wide range of topics, from basic dental assisting techniques to advanced dental office management practices. With a focus on hands-on learning and real-world application, you'll gain a deep understanding of the essential skills and knowledge required to excel as a dental hygienist. From learning about the general dentistry instruments used in the field to exploring the latest in oral diagnosis and treatment planning, this Dental Hygienist course will provide you with a well-rounded education. In addition to the core curriculum, you'll also delve into specialised areas like pediatric dentistry, dental radiology, and infection control. These areas are crucial for success in the dental industry, and this Dental Hygienist course will give you the expertise you need to excel in these fields. By completing this Dental Hygienist course, you'll get a competitive edge in the job market and it will set you on the path to a successful career in dental hygiene. So why wait? If you're looking for an engaging and challenging online course that will help you reach your full potential as a dental hygienist, enroll in our program today! Take a step toward a brighter future! Upon successful completion of the Dental Hygienist course, you will be able to, Get an introduction to dental assisting. Learn about general dentistry instruments. Improve your understanding of dental office management, oral diagnosis, treatment planning, and dental terminology. Gain a thorough grasp of general handling and safety for dental materials in the dental office. Determine the core concepts of infection control and instruments. Explore the fundamentals of dental radiology and the standards of dental practice in the UK. *** Course Curriculum of the Dental Hygienist Course *** Module 01: Introduction to Dental Assisting Overview of dental assisting, including roles, responsibilities, and essential skills required for dental assistants. Module 02: General Dentistry Instruments Introduction to various instruments used in general dentistry, their functions, and proper handling techniques. Module 03: Dental Office Management Covers the essentials of managing a dental office, including administrative duties, patient scheduling, and record-keeping. Module 04: Oral Diagnosis, Treatment Planning and Dental Terminology Explores the processes of oral diagnosis, treatment planning, and key dental terminology used in practice. Module 05: General Handling and Safety of Dental Materials in the Dental Office Discusses the proper handling, usage, and safety protocols for dental materials in a clinical setting. Module 06: Infection Control and Instruments Focuses on infection control practices, sterilisation procedures, and the maintenance of dental instruments. Module 07: Dental Radiology Introduction to dental radiology, covering techniques, safety measures, and interpretation of radiographs. Module 08: Paediatric Dentistry Explores the unique aspects of paediatric dentistry, including child patient management and specialised treatment procedures. Module 09: The Professional Dental Assistant Highlights the professional standards, ethics, and career development opportunities for dental assistants. Module 10: Standards of Dental Practice in the UK Overview of the standards, regulations, and best practices governing dental practice in the UK. Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Dental Hygienist course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Dental Assisting 27:46 1: Introduction to Dental Assisting Preview 27:46 Module 02: General Dentistry Instruments 10:54 2: General Dentistry Instruments 10:54 Module 03: Dental Office Management 18:56 3: Dental Office Management 18:56 Module 04: Oral Diagnosis, Treatment Planning and Dental Terminology 19:24 4: Oral Diagnosis, Treatment Planning and Dental Terminology 19:24 Module 05: General Handling and Safety of Dental Materials in the Dental Office 40:34 5: General Handling and Safety of Dental Materials in the Dental Office 40:34 Module 06: Infection Control and Instruments 15:05 6: Infection Control and Instruments 15:05 Module 07: Dental Radiology 22:42 7: Dental Radiology 22:42 Module 08: Paediatric Dentistry 32:34 8: Paediatric Dentistry 32:34 Module 09: The Professional Dental Assistant 14:34 9: The Professional Dental Assistant 14:34 Module 10: Standards of Dental Practice in the UK 12:34 10: Standards of Dental Practice in the UK 12:34 MCQ Quiz 15:00 11: Quiz 15:00 Order Your Certificate 02:00 12: Order Your CPD Certificate 01:00 13: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Dental Hygienist Aspiring Dental Hygienists: Individuals who are looking to enter the field of dental hygiene and gain the knowledge and skills necessary to become a successful professionals. Dental Assistants: Current dental assistants who want to expand their skill set and increase their knowledge in the field of dental hygiene. Career Changers: Individuals looking to transition into a new career in the dental industry and gain the knowledge and experience needed to succeed in the field of dental hygiene. Dental Office Managers: Dental office managers who are looking to improve their understanding of the dental hygiene field and the latest best practices in dental office management. Continuing Education Students: Dental professionals who are looking to continue their education and stay current with the latest developments in the field of dental hygiene. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Dental Hygienist Career path Dental Hygienist After finishing the Dental Hygienist course, you will be prepared to utilise your skills in a range of job fields, including : Dental Hygienist Dentist Dental Health Educator In the United Kingdom, the typical annual income for these occupations is from £30,000 to £75,000. Certificates CPDQS Accredited Certificate Digital certificate - Included Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Enhance your skills in formatting, printing, and generating reports using Oracle Primavera Project Manager P6 PPM Professional Client. This intermediate-level course provides practical techniques to effectively manage projects and optimize your project management processes.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.