10568 Courses

The UK Tax Reforms and HMRC Legislation course covers a general outline of the New Proposed UK Tax Reforms and explains its meaning to you. The HMRC in the UK has introduced a new regime over the next few years that is considered as one of the biggest shakeups to the tax system in over 50 years, and it is called: Making Tax Digital (MTD). In the course, you will learn about the changes that have brought for digitalisation. The course focuses on 'to do things' for a UK taxpayer and teaches you how to prepare yourself. You will also know when and why it will happen. Instead of these, the course helps the accountant or bookkeeper to assist their clients about the fact. Accountant or bookkeeper in the UK, UK businesses and self-employed individuals will be highly benefitted from the course. What Will I Learn? Understand the HMRC's Making Tax Digital planned changes Requirements None Module 01 Introduction 00:09:00 The Requirements 00:03:00 The Timeline 00:06:00 Module 02 Planning Checklist 00:10:00 Getting & Providing Support - Things to Consider 00:11:00 Changes ahead for accounting firms 00:09:00 Conclusion and Next Steps 00:04:00 Course Certification

Microsoft Planner a latest planning and project management application that allows you to be more productive in preparing projects. By enrolling in this Microsoft Planner course, you'll learn how to get your tasks performed in the Planner. You'll explore how to create new plans, set due dates, update a project's status and share files with your team members. Besides, learn how to work more efficiently and stay focused on what's more valuable by using MS Planner for your following project. This comprehensive course also includes: Assemble and assign tasks Sharing files Classifying tasks into a bucket Adding the task to files Flagging tasks with labels Updating a task's status Viewing progress on a file Using chats to view progress Communicating and collaborating with other users What Will I Learn? Get an Understanding of Planner Add and Edit Tasks Create a New Plan Work with Members in Planner Requirements Basic computer skills would be helpful Introduction Introduction 00:03:00 Working with Planner Overview of Planner 00:06:00 Creating a New Plan 00:04:00 Using Boards and Buckets 00:04:00 Working with Tasks 00:05:00 Working with Members 00:05:00 Using Notifications 00:05:00 Changing Views 00:07:00 Conclusion Course Recap 00:02:00 Course Certification

Master the effective techniques of world-class photography and learn to create Amazing Photographs by enrolling the Digital Photography Masterclass course. The course illustrates the history of photography and teaches you to understand the basics of light so that you know how to light your subjects with flash and natural lighting. The course shows you how to get your camera to catch what your eye sees to create stunning images. The course will help you understand your camera and how to take pictures with it. The basic photography rules, how the camera truly works, how to edit your photos like a professional photographer will be explained in the course. Apart from focusing on the camera, the course teaches you how to photograph in different scenarios like shooting kids, landscapes, panoramas, wildlife, and others. Finally, the course covers the procedures for making money with photography and taking better photos with your smartphones What Will I Learn? You will know how to take amazing photos that impress your family and friends You will know how the camera truly works, so you can take better photos using manual settings You will know how to photograph in different scenarios like family portraits, landscapes, aerial, product, wildlife, and much more You will know how to compose images beautifully with basic photography rules You will know how to light your subjects with flash and natural lighting You will know how to edit your photos like a professional You will know how to make money with photography You will know how to take better photos with your smart phones Requirements You should be excited to learn photography, and ready to take action! No fancy camera is required, but any camera (even a smartphone) will help you learn as we prompt you with practice activities. No prior knowledge of photography is required - this course is geared for absolute beginners.

The Office 365 Collaborating in Office 365 course focuses on giving you the relevant knowledge on how to collaborate with others in Office 365. You'll learn how to make a plan in Planner, and an app in Office 365. In addition to that, learn how to create and share a document, as well as create a SharePoint library. Explore the idea to use the Office 365 apps on a mobile device, and how to co-author documents. The course also instructs you to manage an Outlook group, following with OneNote, Skype, and Delve to locate documents. Last but not the least, improve the efficiency to collaborate using Yammer and Teams. The knowledge acquired from the course makes sure you've got the skills required to succeed in today's rapidly developing workplace. What Will I Learn? Use the various apps of Office 365 to collaborate with others. Requirements Familiarity with Microsoft Office Applications and using the Internet. Introduction Introduction FREE 00:02:00 Using Office 365 for Collaboration Overview FREE 00:03:00 Creating a Plan 00:07:00 Creating and Sharing a Document 00:05:00 Creating a Library 00:08:00 Using Office 365 on a Mobile Device 00:05:00 Co-Authoring in Office 00:05:00 Using an Outlook Group to Get Feedback 00:08:00 Meeting and Collaborating in Skype and OneNote 00:08:00 Using Delve 00:05:00 Getting Feedback Through Yammer 00:07:00 Using Teams 00:06:00 Conclusion Course Recap 00:02:00 Course Certification

Log Analytics plays a central role in Azure management by collecting telemetry and other data from a variety of sources and providing a query language and analytics engine that gives you insights into the operation of your applications and resources.  This Azure - Automation and Log Anayltics is designed to instruct you on Azure as it pertains to automation and log analytics. The course especially focuses on two major Azure services: Automation and Log Analytics. Throughout the course, you will learn how to use these two services for making your office work easy. You will learn about creating automation accounts and creating runbooks. In addition, the course will cover creating OMS workspaces and using the Azure Security Center. You will also monitor and systems to maintain availability and performance. The course will provide an introduction to Azure Security Center, and also take a look at detection as a service. Finally, you will be familiarized with the Azure security Centre. What Will I Learn? Create Automation Accounts Create Runbooks Create and View OMS Workspaces Understand the Azure Security Center Requirements Some prior knowledge in Azure is required, or the completion of Introduction to Azure course Introduction Introduction 00:02:00 Azure Automation Azure Automation 00:03:00 Creating Azure Automation Accounts 00:03:00 Automation Assets 00:04:00 Creating Runbooks 00:07:00 Log Analytics Log Analytics Overview 00:03:00 Creating and Viewing OMS Workspaces 00:10:00 Azure Security Center Intro to Azure Security Center 00:04:00 Detection as a Service 00:02:00 ASC Investigations 00:06:00 Conclusion Course Recap 00:03:00 Course Certification

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description: A certificate in Information technology from an internationally recognized institution will increase your career opportunity very much. The Certified Information Systems Professional - Complete Video Training course provides you extensive lessons about the Information System field. Divided into four parts, the course teaches you how to be a certified auditor, security manager, security officer and security professional. Certified Information Systems Auditor (CISA) section illustrates you the process of auditing information systems while the Certified Information Security Manager (CISM) part deals with the information security issues. Here, you will learn the system of information security program development, incident management, and risk management. Next, Certified Information Systems Security Officer (CISSO) course teaches how to be an excellent information system security officer by utilising the information system in the security field. Finally, the Certified Information Systems Security Professional (CISSP) section shows you the path for becoming a security professional by focusing the security issues such as asset security, communication and network security, security operations, etc. In short, the bundle video course will help you to achieve certification in above four fields and helps you to know the practical knowledge about Information System. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Systems Professional - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Systems Professional - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Process of Auditing Information Systems Management of the Audit Function FREE 00:20:00 ISACA IT Audit and Assurance Standards and Guidelines 01:16:00 Risk Analysis 00:21:00 Internal Controls 00:17:00 Performing An IS Audit 01:07:00 Control Self-Assessment 00:09:00 The Evolving IS Audit Process 00:12:00 Governance and Management of IT Corporate Governance 00:06:00 IT Governance 00:02:00 IT Monitoring and Assurance Practices for Board and Senior Management 00:40:00 Information Systems Strategy 00:05:00 Maturity and Process Improvement Models 00:01:00 IT Investment and Allocation Practices 00:05:00 Policies and Procedures 00:17:00 Risk Management 00:31:00 IS Management Practices 00:50:00 IS Organizational Structure and Responsibilities 00:17:00 Auditing IT Governance Structure and Implementation 00:06:00 Business Continuity Planning 00:37:00 Information Systems Acquisition, Development and Implementation Business Realization 01:21:00 Project Management Structure 00:08:00 Project Management Practices 00:18:00 Business Application Development 00:42:00 Business Application Systems 00:38:00 Alternative Forms of Software Project Organization 00:03:00 Alternative Development Methods 00:10:00 Infrastructure Development/Acquisition Practices 00:09:00 Information Systems Maintenance Practices 00:09:00 System Development Tools And Productivity Aids 00:05:00 Business Process Reengineering And Process Change Projects 00:08:00 Application Controls 00:07:00 Auditing Application Controls 00:14:00 Auditing Systems Development, Acquisition And Maintenance 00:08:00 Information Systems Operations, Maintenance and Support Information Systems Operations 00:19:00 Information Systems Hardware 00:13:00 IS Architecture and Software 00:39:00 Network Infrastructure 01:16:00 Disaster Recovery Planning 00:19:00 Protection of Information Assets Importance Of Information Security 00:43:00 Logical Access 00:37:00 Network Infrastructure Security 00:39:00 Auditing Information Security Management Framework 00:03:00 Auditing Network Infrastructure Security 00:13:00 Environmental Exposures and Controls 00:02:00 Physical Access Exposures and Controls 00:05:00 Mobile Computing 00:05:00 Information Security Governance Information Security Governance Overview FREE 00:25:00 Effective Information Security Governance 00:24:00 Information Security Concepts and Technologies 00:20:00 Information Security Manager 00:09:00 Scope and Charter of Information Security Governance 00:10:00 Information Security Governance Metrics 00:23:00 Information Security Strategy Overview 00:02:00 Creating Information Security Strategy 00:36:00 Determining Current State Of Security 00:06:00 Information Security Strategy Development 00:10:00 Strategy Resources 00:40:00 Strategy Constraints 00:07:00 Action Plan to Implement Strategy 00:20:00 Information Risk Management Risk Management Overview 00:16:00 Good Information Security Risk Management 00:15:00 Information Security Risk Management Concepts 00:13:00 Implementing Risk Management 00:17:00 Risk Assessment 00:39:00 Controls Countermeasures 00:23:00 Recovery Time Objectives 00:18:00 Risk Monitoring and Communication 00:04:00 Information Security Program Development Development of Information Security Program 00:11:00 Information Security Program Objectives 00:09:00 Information Security Program Development Concepts 00:14:00 Scope and Charter of Information Security Program Development 00:22:00 Information Security Management Framework 00:16:00 Information Security Framework Components 00:12:00 Information Security Program Resources 01:04:00 Implementing an Information Security Program 00:27:00 Information Infrastructure and Architecture 00:14:00 Information Security Program 00:14:00 Security Program Services and Operational Activities 00:45:00 Information Security Incident Management Incident Management Overview 00:28:00 Incident Response Procedures 00:29:00 Incident Management Organization 00:19:00 Incident Management Resources 00:36:00 Incident Management Objectives 00:14:00 Incident Management Metrics and Indicators 00:17:00 Current State of Incident Response Capability 00:11:00 Developing an Incident Response Plan 00:32:00 BCP DRP 00:36:00 Testing Response and Recovery Plans 00:10:00 Executing the Plan 00:27:00 Information Systems Security Officer Risk Management FREE 00:58:00 Security Management 00:58:00 Authentication 01:01:00 Access Control 01:20:00 Security Models 01:01:00 Operations Security 01:10:00 Symmetric Cryptography and Hashing 01:19:00 Asymmetric Cryptography and PKI 01:31:00 Network Connections 01:28:00 Network Protocols and Devices 01:31:00 Telephony, VPNs and Wireless 01:13:00 Security Architecture 01:02:00 Software Development Security 01:05:00 Database Security and System Development 01:00:00 Malware and Software Attacks 00:17:00 Business Continuity 00:44:00 Disaster Recovery 00:53:00 Incident Management, Law, and Ethics 01:06:00 Physical 00:38:00 Information Systems Security Professional Security and Risk Management FREE 00:24:00 Asset Security 00:12:00 Security Engineering 00:15:00 Communication and Network Security 00:10:00 Identity and Access Management 00:10:00 Security Assessment and Testing 00:12:00 Security Operations 00:36:00 Software Development Security 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

SQL Azure is Microsoft's cloud database service. Based on SQL Server database technology and built on Microsoft's Windows Azure cloud computing platform, SQL Azure enables organizations to store relational data in the cloud and quickly scale the size of their databases up or down as business needs change.  This Azure - SQL focuses primarily on Azure SQL Database as a database service that can quickly and efficiently scale to meet demand, is automatically highly available, and supports a variety of third party software. Learn how to deploy relational and non-relational databases in the cloud and explore the breadth of Azure's data services, from a single database instance to a massive scale data warehouse for working with Big data. You'll gain an understanding of how to configure firewall rules, manage log-ins and users, as well as roles and permissions, perform a database restore, and generally secure an Azure SQL database. Finally, you'll be introduced to Azure SQL Data Warehouse, a fully managed and scalable cloud service, that is compatible with other Azure offerings, such as Machine Learning and Data Factory, as well as existing SQL Server tools. What Will I Learn? Overview and provision Azure SQL Connect to Azure SQL DB and Migrate DB to Azure Work with SQL security and metrics Configure SQL DB auditing Copy and export a database Use DB Self-Service Restore and SQL DB Geo-Replication Who is the target audience? Students wanting an understanding of Azure SQL and to build their skills. Requirements Basic understanding of Azure and SQL concepts Introduction Introduction FREE 00:02:00 Azure SQL Azure SQL 00:02:00 Provisioning Azure SQL 00:06:00 Connecting to Azure SQL DB 00:08:00 Migrating to Azure DB 00:06:00 Understanding SQL Security 00:03:00 Understanding SQL DB Metrics and Auditing 00:05:00 Backing Up and Protecting your Database 00:05:00 Using SQL DB Geo-Replication 00:03:00 Conclusion Course Recap 00:02:00 Course Certification

The Property Portfolio Building course teaches you how to create a property portfolio covering the UK market. Throughout the course, you will learn how to use a 3+1 Property Strategy to achieve financial freedom. The techniques of implementing a strategy using the property as an investment vehicle to achieve financial freedom will be illustrated in the course. You will realise how property can have money work for them. The course is best suited for the people who want to get on the property ladder. The course covers everything you need to build a property portfolio covering the ways to raise finance, different mortgage products, how to withdraw income from your property, the pros and cons of each method, and finally, the fast growth portfolio strategies. You will learn how to decide on what to buy and where to look. Finally, the historical nature of the property market, how it affects the UK and what inflation does will be explained in the course. What Will I Learn? Implement a strategy using property as an investment vehicle to achieve financial freedom Understand how property can have money work for them Requirements This course focuses on the UK market, but those from English-speaking jurisdictions would still benefit from the strategy and content Module: 01 Introduction FREE 00:07:00 The answer is Property 00:05:00 Mortgage Types 00:06:00 Negative Mind Chatter 00:08:00 Module: 02 Steps in the Plan FREE 00:06:00 Property Types 00:02:00 Set it up and Forget about it 00:07:00 Raising the Capital FREE 00:16:00 Watch your cashflow 00:08:00 Look at the costs 00:10:00 Module: 03 Portfolio building strategy 00:13:00 Historic Property Cycles 00:07:00 Make your portfolio grow faster 00:08:00 Ways to Create Income 00:02:00 Understanding Inflation FREE 00:03:00

Want to discover the secrets of becoming a motivational speaker? Well, we've outlined this How to be Motivational Speaker course to explain everything that will help you to become a motivational speaker. Motivation is an essential aspect of our everyday lives, and a great motivational speaker plays a very significant role in hoisting the morale of the people, inspire them as well as provide them with a fresh outlook towards the life and professions. Nowadays, different organisations hire motivational speakers to inspire the employees which result in a thriving business. By enrolling in this course, you'll grasp how motivation keeps people focused and driven towards reaching targeted goals. You'll also explore how to give people a fresh perspective, inspire them and boost their overall morale and confidence. So, enrol now and start learning from today! What Will I Learn? Motivate speaking audiences Develop a keynote speech Create a motivational speaking business model Requirements You will need to video record and review your speeches using a cell phone, tablet or webcam Who is the target audience? This course is for aspiring motivational speakers Motivational Speaking Motivational Speaking Promo FREE 00:01:00 Overview 00:01:00 You are the Message Your Messages 00:02:00 Feedback 00:01:00 Are You Motivating 00:02:00 What makes You Special 00:04:00 What is Your Story 00:04:00 Stories for Each 00:02:00 Your Process 00:05:00 Performance Stagecraft 00:03:00 YouTube Role Models 00:03:00 Video Rehearse 00:02:00 Video Refine 00:02:00 Show to Others 00:01:00 Put Video on YouTube 00:02:00 Tell the World 00:02:00 Speaker Bureaus 00:02:00 Daily Youtube Post 00:02:00 Conclusion 00:01:00 Course Certification