1681 Courses

Business Networking 1 Day Training in Watford

Business Networking 1 Day Training in High Wycombe

Writing Clear Business Communication: On-Demand This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What you Will Learn At the end of this program, you will be able to: Write effective e-mails, letters, memos, and reports Clearly articulate the message Achieve desired results from correspondence Organize content for maximum impact Format for enhanced understanding Choose the appropriate communication medium for each document Revise documents to increase clarity and impact Foundations Concepts Business writing as a form of professional communication How business writing compares to other forms of writing Characteristics of good business writing Challenges with business writing The Project Environment Business writing in the project environment The concept of art, science, and optics of business writing Art Economy Precision Action Music Personality Science Purpose, simple, compound, and complex sentence structures Techniques to engage the reader Point of view: tone, attitude, and humor Organization: opening, body, and closing Support and coherence Optics Visual optics Sound optics Feel optics Effective optics Efficient optics Email Formal vs. informal emails Suggestions for improving email communication Instant and text messaging Reports Common types of reports created Formatting of reports Guidelines for meeting minutes Contracts Types of contracts Common agreements Procurement documents Templates, Forms, and Checklists Templates Forms Checklists Other Formatting Good Documentation Practices Good documentation practices Data integrity in business communication

10 Soft Skills You Need 1 Day Training in Exeter

10 Soft Skills You Need 1 Day Training in Carlisle

10 Soft Skills You Need 1 Day Training in St Asaph

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

FORS Approved Virtual Reality Safe Driving Training Equip your drivers with the skills to navigate urban roads safely with our innovative VR training course. This DVSA-approved, 7-hour course utilises virtual reality to create a fully immersive learning experience. Drivers will gain a firsthand perspective of the challenges faced by vulnerable road users, such as cyclists, in a safe and controlled environment. Benefits: Immersive Learning: Develop empathy and understanding of vulnerable road users through VR simulations. Accessible & Risk-Free: Learn defensive driving techniques without the need for on-road cycling experience. Course Content: The Changing Urban Landscape Sharing the Road with Vulnerable Users Defensive Driving Techniques Driver Attitude and Perception Impact of Driver Fitness on Safety Hazard Recognition for Vulnerable Road Users Compliance and Recognition: This course meets the requirements of: Work Related Road Risk (WRRR) FORS Silver Level CLOCS Standard Invest in your drivers' safety and the safety of vulnerable road users. Enrol today! Please review our Terms and Conditions for more information.

🚀 Unlock Your Potential with Empowerment Essentials: Building Resilience for a Fulfilling Life! 🚀 Are you ready to embark on a transformative journey towards a more empowered and resilient version of yourself? Introducing our groundbreaking online course: Empowerment Essentials: Building Resilience for a Fulfilling Life. This comprehensive program is designed to guide you through the essential pillars of personal development, providing you with the tools and insights to build resilience and live a more fulfilling life.   🌟 Course Highlights: 🔍 Module 1: Goals & Resources Define and set meaningful goals Identify and leverage your unique resources for success 🌱 Module 2: Beginning Concepts Lay the foundation for personal growth Understand the fundamental concepts of empowerment 🧠Module 3: Reprogramming Your Mind Break free from limiting beliefs Develop a positive and growth-oriented mindset 📖 Module 4: Escaping Your Story Overcome self-sabotage and negative narratives Rewrite your story for resilience and triumph 💪 Module 5: Boosting Your Personal Power Cultivate inner strength and confidence Harness the power within you to overcome challenges 🗣️ Module 6: The Power Of Modeling & Language Learn the impact of modeling and language on behavior Use positive language and role models for empowerment 🤔 Module 7: The Power Of Choice Explore the freedom and responsibility of choice Make empowering decisions for a fulfilling life 🔍 Module 8: Critical Thinking Skills Sharpen your analytical and problem-solving abilities Enhance decision-making for positive outcomes 🔄 Module 9: The Amazing Power Of Habits Establish healthy habits for success Break free from detrimental patterns 😊 Module 10: The Twin Powers Of Attitude & Acceptance - Cultivate a positive attitude - Embrace acceptance for greater peace and resilience 🔑 Module 11: Some Keys To Happiness - Discover keys to sustainable happiness - Foster joy and contentment in your daily life 🤝 Module 12: More Coping Skills - Expand your coping skills toolbox - Effectively navigate challenges with resilience 🗨️ Module 13: Improving Communication - Enhance your communication skills - Foster healthier relationships and connections 😡 Module 14: Anger Management Skills - Learn effective anger management strategies - Channel and express emotions constructively 🔄 Modules 15-17: More Coping Skills - Parts 1, 2, and 3 - Dive deeper into advanced coping mechanisms - Equip yourself with a comprehensive set of coping tools   🎓 Why Choose Empowerment Essentials? Comprehensive Curriculum: 17 modules covering a spectrum of empowering topics. Expert Guidance: Learn from seasoned experts in personal development. Flexible Learning: Study at your own pace, anytime, anywhere. Community Support: Join a community of like-minded individuals on the same journey.   🌈 Your journey to resilience and fulfillment begins here! Enroll in Empowerment Essentials now and take the first step toward a more empowered you! 🚀 Course Curriculum Introduction Goals & Resources 00:00 Beginning Concepts 00:00 Reprogramming Your Mind 00:00 Escaping Your Story 00:00 Boosting Your Personal Power 00:00 The Power Of Modeling & Language 00:00 The Power Of Choice 00:00 Critical Thinking Skills 00:00 The Amazing Power Of Habits 00:00 The Twin Powers Of Attitude & Acceptance 00:00 Some Keys To Happiness 00:00 More Coping Skills 00:00 Improving Communication 00:00 Anger Management Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00 BONUS VIDEO - More Coping Skills 00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00