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24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in School Administrator at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique School Administrator at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the School Administrator at QLS Level 5 course. Due to School Administrator at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn School Administrator at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The School Administrator at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the School Administrator at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this School Administrator at QLS Level 5 course. This School Administrator at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This School Administrator at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the School Administrator at QLS Level 5 course: Introduction to School Administration Types of Schools In The UK Workplace Development Creating and Maintaining a School Culture Educational Administration and Management Safeguarding Students Child Development Serious Behavioural Issues and Problems of Students Managing School Premises Safety and Maintenance As an Administrator Self-Management and Dealing with Stress Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in School Administrator at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This School Administrator at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The School Administrator at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in School Administrator at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in School Administrator at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Introduction: Stress is one of those words that employers dread. A certain amount of stress is good for motivation and productivity, but, when it reaches a level that affects productivity and morale, it can result in sickness and time off work. A stressful workforce is generally not a happy one - it can be demotivated and inefficient. Being able to recognise the signs of stress is key, and that is where this course comes in. For any employer that understands that the welfare of their employees has an impact on the bottom line, this course delivers valuable key outcomes. The course is beneficial to team leaders and managers who need to be able to identify stress, who is stressed and what the stressors are. It is also useful to employees who work in continuously stressful environments, as it provides them with tools and skills, in order to manage their stress levels, to maintain a good level of wellbeing.   What's Covered in the Course? Any employee studying this course will cover the following main topics: A comprehensive overview of what stress is and what it looks and feels like, as it relates to the workplace and the particular role of the employee; Tips, tricks and advice for learning how to deal with stress in the workplace; Understanding what burnout means and what it involves and how stress comes about and what contributes to it; The negative effects that stress has on the body and how to cope with stress in the workplace; How to develop the skills and confidence with which to deal with stress at work, under all circumstances and in all scenarios; How to encourage and respond to all types of feedback, both positive and negative, in an effective way; Tips, tricks and advice that help employees learn to deal with stress at work in a positive way; How to create an action plan that can be personalised, in order to help anyone deal with stress in the workplace. What are the Benefits of the Course? The course's main benefits include: Employee well-being and job satisfaction are increased through the self-management of stress; Team leaders and managers are better equipped to identify stress and provide assistance, before it reaches a debilitating stage; The working environment is enhanced, the workplace is happier, and the workforce is more content; It is online and allows the learner to study flexibly and in their own time; Full online support is available for the learner. Course Modules: Module 1 : What Is Stress? Module 2 : Individual Perceptions of Stress Module 3 : Developing Face-To-Face Confidence Module 4 : Handling Objections Module 5 : Encouraging and Responding to Positive and Negative Feedback Module 6 : Using Your Body Language for Impact

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Course Description Get instant knowledge from this bite-sized School Administrator Training Part - 2 course. This course is very short and you can complete it within a very short time. In this School Administrator Training Part - 2 course you will get fundamental ideas of school administration, the key strategy of child development, managing school premises and so on. Enrol in this course today and start your instant first step towards child development. Learn faster for instant implementation. Learning outcome Familiarise with child development Understand serious behavioural issues and problems of students Gain in-depth knowledge of managing school premises Deepen your understanding of safety and maintenance as an administrator Know how to deal with stress How Much Do School Administrators Earn? Senior - £42,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £16,000 (Apprx.) Requirement Our School Administrator Training Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. School Administrator Training Part - 2 Module 01: Child Development 00:13:00 Module 02: Serious Behavioural Issues and Problems of Students 00:12:00 Module 03: Managing School Premises 00:10:00 Module 04: Safety and Maintenance As an Administrator 00:08:00 Module 05: Self-Management and Dealing with Stress 00:13:00 Assignment Assignment - School Administrator Training Part - 2 00:00:00

Best course on School Administration and SENCO training. Master educational leadership and special education needs coordination for impact.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Register on the School Receptionist today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The School Receptionist is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The School Receptionist Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the School Receptionist, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:28:00 Module 2: Introduction to School Administration Introduction to School Administration 00:14:00 Module 3: Types of Schools in the UK Types of Schools In The UK 00:17:00 Module 4: Safety and Maintenance As an Administrator Safety and Maintenance As an Administrator 00:10:00 Module 5: Time Management Time Management 00:37:00 Module 6: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 7: Organisational Skills Organisational Skills 00:27:00 Module 8: Communication Skills Communication Skills 00:27:00 Module 9: Customer Service Customer Service 00:18:00 Module 10: Self-Management and Dealing with Stress Self-Management and Dealing with Stress 00:15:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! As the sun slowly rises over the schoolyard, the air is thick with anticipation. The students are buzzing with excitement for another day of learning and growth. Behind the scenes, a dedicated team of administrators are hard at work, ensuring that every moment runs smoothly. If you have ever dreamed of being the mastermind behind a successful school, then the School Administrator Diploma is the perfect opportunity for you. This bundle of 11 courses will equip you with the skills and knowledge needed to lead and manage an educational institution. The first course, School Administrator, is QLS-endorsed, which means that you will receive a QLS hardcopy certificate for free upon completion. This certificate is highly valued in the education industry and will give you a competitive edge when applying for jobs or seeking promotions. The remaining 10 courses are CPD-QS accredited and cover a range of topics that are relevant to modern-day education. From Educational Psychology & Development to Online Physical Education (PE) Teacher Training, this bundle has everything you need to succeed. At the end of the course, you will have a deep understanding of education and pedagogy, office management, lesson planning, remote teaching strategies, education and childcare, special educational needs coordination, safeguarding, and teaching assistance. Join the ranks of successful school administrators today and unlock your potential with the help of this School Administrator Diploma. Enrol right now! This School Administrator Diploma Bundle Package includes: Course 01: Diploma in School Administrator at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Educational Psychology & Development Course Course 02: Education and Pedagogy Course 03: Office Management Course 04: Lesson Planning for Teaching Course 05: Remote Teaching Strategies Course 06: Education and Childcare Course 07: SENCO - Special Educational Needs Coordination Course Course 08: Online Physical Education (PE) Teacher Training Course 09: How to Save Children from Abuse Course 10: KS1 and KS2 Teaching Assistant Why Prefer This School Administrator Diploma Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this School Administrator Diploma bundle courses, you will be able to learn: Develop a deep understanding of educational psychology and child development Learn effective lesson planning and teaching strategies Master office management skills and techniques Understand special educational needs coordination Learn online teaching strategies and remote teaching techniques Understand safeguarding and how to protect children from abuse Learn physical education teacher training and KS1 and KS2 teaching assistance ***Curriculum breakdown of School Administrator*** Introduction to School Administration Types of Schools In The UK Workplace Development Creating and Maintaining a School Culture Educational Administration and Management Safeguarding Students Child Development Serious Behavioural Issues and Problems of Students Managing School Premises Safety and Maintenance As an Administrator Self-Management and Dealing with Stress How is the School Administrator Diploma Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring school administrators Educators and teaching professionals Individuals interested in office management Those looking to specialize in special educational needs coordination Career path Our courses will prepare you for a range of careers, including: School Administrator (£20,000 - £50,000) Educational Psychologist (£23,000 - £48,000) Education Officer (£25,000 - £45,000) Special Educational Needs Coordinator (£24,000 - £48,000) Teaching Assistant (£12,000 - £22,000) Physical Education Teacher (£24,000 - £37,000) Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in School Administrator at QLS Level 5 Hard copy certificate - Included

>>Diploma in School Administration << School administration involves overseeing all aspects of the school, from creating a safe learning environment to managing the school budget. School administrators are the professionals who oversee the various administrative tasks that keep a school running smoothly. School administration is typically led by a principal in elementary, middle, and high schools, and may also include assistant principals, instructional coordinators, athletic directors, and other support staff depending on the school. Superintendents can also be school administrators. This Diploma in School Administration course aims to provide students with the skills required to advance their careers in this field. This Diploma in School Administration course covers the School Administrator's responsibilities in detail, as well as the various types of schools and workplace development. This exclusive Diploma in School Administration course also includes critical issues such as behavioural problems, attendance monitoring, and maintaining school culture. Furthermore, you will gain valuable professional development skills such as time management, problem-solving, and organisation, which are necessary for any administrative role. Learning Outcomes After completing this Diploma in School Administration Bundle course, learner will be able to: Gain a thorough understanding of school administrator Gain a solid understanding of the school types in the UK Understand workplace development Know how to create and maintain a school culture Understand the educational administration and management Understand safeguarding students Understand child development Understand serious behavioural issues and problems of students Know how to manage school premises Understand safety and maintenance as an administrator Understand self-management and dealing with stress Why Choose Diploma in School Administration Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in School Administration Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ** Main Course: School Administrator Training ** Free Courses ** Course 02: Teaching Assistant Course 03: Primary Teaching Diploma Course 04: Level 2 Award in Support Work in Schools and Colleges ** Other Benefits of Diploma in School Administration** Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Diploma in School Administration course] >>Diploma in School Administration << Course Curriculum of School Administrator Training Module 01: An Overview of School Administration Module 02: School Types in the UK Module 03: Understand Workplace Development Module 04: How to Create and Maintain a School Culture? Module 05: Understand The Educational Administration and Management Module 06: Understand Safeguarding Students Module 07: Understand Child Development Module 08: Serious Behavioural Issues and Problems of Students Module 09: Understanding Managing School Premises Module 10: Safety and Maintenance As an Administrator Module 11: Self-Management and Dealing with Stress >>------------------<< Assessment Method After completing each module of the Diploma in School Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in School Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? >>Diploma in School Administration << If you want to start a new career as a School Administrator and gain relevant skills, our Diploma in School Administration is a great place to start. Furthermore, this course is designed for anyone interested in gaining in-demand School Administrator expertise to help launch a career as a School Administrator personnel or improve their business aptitude. Requirements >>Diploma in School Administration << There are no specific requirements for this Diploma in School Administration course because it does not require any advanced knowledge or skills. Career path The Diploma in School Administration course will help you advance your career and show you the way to positions such as School administrator, Teacher, School principal and so on. Also In general, you can expect a starting salary of around £18,000-£26,000 With experience, it would raise between £27,000 -£40,000 At the managerial level, you can earn around £50,000

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included