32818 Courses

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Best Deal | 25-in-1 CPD Certified Bundle | 1 Free PDF | Lifetime Access

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now A Legal Secretary or PA plays a crucial role in reducing costs and the success of legal professionals. Moreover, with technological advances and fierce competition in the law industry, the demand for the Legal Secretary and PA is constantly rising. To become a legal secretary or PA, you need to acquire certain office skills and learn multiple laws such as- business law, international law, employment law, etc. This Legal Secretary and PA Training cover all these office skills and branches of law to help you take your first step to become one. Moreover, this bundle will also help you better understand your roles and responsibilities as a Legal Secretary or PA. This Legal Secretary and PA Training online course consist of our 11 high-ranked courses: Course 1: Legal Secretaries Advanced Diploma Course 2: Business Law Course 3: Contract Law UK Level 3 Course 4: Employment Law Level 3 Course 5: International Law Course 6: Medical Law Course 7: Family Law 2021 Course 8: Understanding Wills and Probate Laws - Level 2 Course 9: Criminal Law and Criminology Diploma Course 10: Level 2 Effective Minute Taking Course Course 11: Office Skills All through this Legal Secretary and PA Training online course, you will comprehend the concept of Legal Secretary or PA, including - Legal Secretaries Advanced Diploma Comprehend the whole idea of legal secretary Get a solid understanding of meeting management and minute taking Recognise the roles and responsibilities of a Legal Secretary or PA Business Law Acquire fundamental knowledge about Business Law Be fully aware of the Court System Familiarise with the Law of Tort Contract Law UK Level 3 Get comprehensive knowledge about UK Laws A firm grasp of the employee contracts Recognise solutions for any contract breach Employment Law Level 3 Apprehend the fundamental of Employment Law Be conscious of discrimination in the workplace Gain knowledge about workplace monitoring and data protection International Law Grasp a solid understanding of the notion of International Law Comprehend the International Law of Human Rights Be thoroughly aware of Territory and Jurisdiction 6. Medical Law Get an elaborate introduction to Medical Law Hold a fundamental understanding of the legislation on Coronavirus Comprehend the legislation on public health and health service Family Law 2021 Be well acquainted with Family Law Get the hang of gender equality in family law Perceive the Feminist Perspectives on Family Law Understanding Wills and Probate Laws - Level 2 Get a detailed introduction to Estate and Wills Gain a clear understanding of Revocation of Wills Acquire knowledge about the power of attorney Criminal Law and Criminology Diploma Identify different classifications of crimes Gain Knowledge about the legal workplace & professionals Understand the criminal justice system in England and Wales Level 2 Effective Minute Taking Course Know how to prepare for minute taking Learn the roles and responsibilities of minute taker Build up unbreakable confidence Office Skills Get complete knowledge about the receptionist's duties Master the art of communication skills Get the hang of other required office skills You are just a click away from stepping into the most affluent industry! Click that add to basket button now! What You Get Out Of Studying With Apex Learning? Lifetime access to Legal Secretary and PA Training bundle materials Full tutor support is available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative video modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Study the course from your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential Curriculum: Course 1: Legal Secretaries Advanced Diploma Legal Secretary Meeting Management & Minute Taking Other Secretarial Roles and Responsibilities Customer Service Role Telephone Etiquette Organizing Work Using MS Word Proof Reading Course 2: Business Law Understanding Business Law European Community Law The Court System Civil and Alternative Dispute Resolution Contract & Business Law Employment Law Agency Law Consumer Law and Protection Law of Tort Business Organisations Company Law Business Property Competition Law Course 3: Contract Law UK Level 3 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 4: Employment Law Level 3 Basic of Employment Law Legal Recruitment Process Employment Contracts Employee Handbook Disciplinary Procedure National Minimum Wage & National Living Wage Parental Right, Sick Pay & Pension Scheme Discrimination in the Workplace Health & Safety at Work Dismissal, Grievances and Employment Tribunals Workplace Monitoring & Data Protection Course 5: International Law Basics of International Law Sources of International Law International Law and Municipal Law International Organisations International Law of Human Rights Private International Law International Criminal Law Law of Treaties Territory and Jurisdiction Law of the Sea International Commercial Law International Environmental Law Course 6: Medical Law An Introduction to Medical Law Legislation on Access to Health, Medical Report, Treatment Legislation on Adult Support Legislation on Public Health and Health Service (Part 1) Legislation on Public Health and Health Service (Part 2) Legislation on Public Health and Health Service (Part 3) Legislation on Public Health and Health Service (Part 4) Legislation on Coronavirus Legislation on Mental Health (Part 1) Legislation on Mental Health (Part 2) Legislation on Abortion Other Legislation (Part 1) Other Legislation (Part 2) Course 7: Family Law 2021 Introduction to Family Law Framing Family Law Marriage in Family Law Civil Partnership and Cohabitation Nullity in Marriage Divorce and Family Law Child Custody Property and Finance on Divorce Child Support and Family Law Adoption Process Domestic Violence Gender Equality in Family Law Feminist Perspectives on Family Law Course 8: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 9: Criminal Law and Criminology Diploma Classification of Crime UK Law & Legal System Understanding Criminal Psychology Dealing with Crime Forensic Science Criminal Profiling: Science, Logic and Metacognition Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice The Legal Workplace & Professionals Criminal Law The Criminal Justice System in England and Wales Course 10: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 11: Office Skills Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my certificate? After successfully completing the bundle, you will be able to order your certificates as proof of your achievement. ***For a limited period of time, we are offering a flat 100% discount on the certificates.*** ***Hurry Up Before Its Over*** PDF Certificate: Free (Previously it was £10*11 = £110) Hardcopy Certificate: Free (Previously it was £15*11 = £165) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Legal Secretary and PA training bundle is carefully put together for those passionate about starting their career in the Law Industry and also for those who want to educate themselves about different laws to avoid any trouble in the future. Hence, this course is appropriate for- Students Fresh Graduates Job Seekers Job Holders Entrepreneurs Requirements If you are reading this, it means you already have all the requirements to enrol for this Legal Secretary bundle; a stable internet connection and a smart device! Anybody with any academic or professional background can take up this Legal Secretary and PA Training course. Career path Completion of this Legal Secretary bundle will pave the way to different career opportunities for the learners; few examples: Legal Assistant Legal Administrative Assistant Legal Receptionist Legal Admin Assistant Legal Receptionist Legal Support Assistant Legal Administrator Team Legal Secretary For these career opportunities, the average salary generally varies from £15,000 to £40,000 a year. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift - Enrol Line management Diploma package Now Whether you are a beginner or an experienced professional, this line management course will equip you with the necessary skills and knowledge to excel in your role. You will learn about the fundamental principles of line management and how to apply them in your role. Line management covers topics such as coaching and mentoring, talent management, communication skills, performance appraisal management, stress management, time management, and conflict resolution. Additionally, you will learn about the employment law and regulations that apply to line managers. Along with this Line Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Line Management Bundle? Course 1: Line Management Course 2: People Management Skills Level 3 Course 3: Level 3- Project Management Course 4: UK Employment Law and Employee Rights Diploma Course 5: Leadership & Management Diploma Course 6: Motivation Skills Course 7: Performance Management Course 8: Equality and Diversity Course 9: Youth Work & Leadership Course 10: Risk Management Level 7 Course 11: Time Management Key features of this Line management Diploma course: This Line management Diploma bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access to all Line management bundle courses So, enrol now in this Line Management to advance your career! Line Management Bundle Course Curriculum of Line Management Course 1: Line Management Introduction to Line Management Coaching and Mentoring Supervising, Motivating and Counselling Talent Management Effective Communication Skills Performance Appraisal Management Stress Management Prioritising and Time Management Employee Relations Handling Conflict Employment Law for Line Managers How will I get my Line management Training Certificate? After successfully completing the Line Management course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. So, enrol now in this Line Management to advance your career! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Line management Diploma bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this Line management Diploma course. Students can take this Line management course to gather professional knowledge besides their study or for the future. Requirements Line Management Training This Line Management course has been designed to be fully compatible with tablets and smartphones. Career path Upon completing this Line Management bundle, you will be equipped with the skills and knowledge required for various management roles across various industries. Some of the career paths available include: Team leader - £25,000 - £40,000 per year Project manager - £30,000 - £60,000 per year Human resources manager - £35,000 - £65,000 year Operations manager - £40,000 - £70,000 year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Line Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Flash Sale On | 11-in-1 Bundle | CPD QS Certified |110 CPD Points | Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift | Lifetime Access | Customer Support

Boost Your Career with Apex Learning and Get Noticed By Recruiters! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now!

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 as a Gift-Enrol Now!!! Gain the essential skills for a Data Analyst role through this TWENTY-in-One career-oriented Professional Data Analyst Program from Apex Learning and position yourself competitively in the thriving job market for data analysts, which will see a 20% growth by 2028 (U.K. Bureau of Labor Statistics). Power your Data Analyst career by learning the core principles of data analysis and gaining professional skills. You'll go through with a variety of data sources, project scenarios, and data analysis tools, including Excel, Power BI, SQL, Python, Google Data Studio, Tableau and SAS, gaining practical experience with data manipulation and applying analytical techniques. Along with this Data Analyst : Data Analytics bundle, you will get 19 other premium courses. This Data Analyst : Data Analytics Bundle Consists of the following Premium courses: Course 01: Introduction to Data Analysis Course 02: Data Analytics with Tableau Course 03: Python for Data Analysis Course 04: Basic Google Data Studio Course 05: SQL NoSQL Big Data and Hadoop Course 06: Complete Microsoft Power BI 2021 Course 07: Fundamentals of Business Analysis Course 08: Complete Introduction to Business Data Analysis Level 3 Course 09: Business Intelligence and Data Mining Masterclass Course 10: Research Methods in Business Course 11: Statistical Analysis Course 12: Graph Theory Algorithms Course 13: Clinical Data Analysis with SAS Course 14: Data Analysis in Excel Level 3 Course Course 15: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 16: PowerPoint Diploma Course 17: Data Protection and Data Security Level 2 Course 18: Functional Skills IT Course 19: Decision Making and Critical Thinking So, enrol in this Data Analyst : Data Analytics Training now to advance your career! This Data Analyst : Data Analytics bundle Does Not require any prior programming or statistical skills and is suitable for learners with or without college degrees. The Data Analyst : Data Analytics bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Data Analyst : Data Analytics expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. How will I get my Certificate? After successfully completing the Data Analyst : Data Analytics Training, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99, and the international students must pay £9.99. CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Data Analyst : Data Analytics bundle. Requirements This Data Analyst : Data Analytics Trainingcourse has been designed to be fully compatible with tablets and smartphones. Career path Data Analyst : Data Analytics Training: This Data Analyst (Data Analytics) Bundle is ideal for anyone who wants to take their development to the next level and fast-track their career in any of the following roles:b Data analytics manager Financial analyst Marketing analyst Systems analyst Data scientist Machine learning engineer Data analytics consultant Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Data Analysis) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Data Analysis) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Free Level 7 QLS Endorsed Certificate | CPD Accredited | 180 CPD Points | Advanced Learning Materials | Lifetime Access

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access