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**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Personal Finance will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Personal Finance will help you keep ahead of the pack. The Personal Finance incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Personal Finance will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Personal Finance, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Personal Finance course, you will get 10 premium courses, an original Hardcopy, 8 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Personal Finance Bundle Consists of the following Premium courses: Course 01: Professional Personal Finance Course Course 02: Introduction to Accounting Course 03: Accounting and Bookkeeping Level 2 Course 04: Level 3 Tax Accounting Course 05: Financial Analysis Course 06: Level 2 Financial Planning and Management Course Course 07: Investment Course 08: Stock Market Investing for Beginners Course 09: Microsoft Excel Training: Depreciation Accounting Course 10: Financial Modeling Using Excel Course 11: Advanced Diploma in MS Excel So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 8 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum: Course 01: Professional Course Section 01: Introduction Section 02: Personal Finance Section 03: Personal Expenses and Income Section 04: Savings Section 05: How to Manage Your Personal Finance Using Free Budgeting Software Course 02: Introduction to Accounting Accounting Fundamental What is Financial Accounting Accounting Double Entry System and Fundamental Accounting Rules Financial Accounting Process and Financial Statements Generates Basic Accounting Equation and Four Financial Statements Define Chart of Accounts and Classify the accounts External and Internal Transactions with companies Short Exercise to Confirm what we learned in this section Accounting Policies What are Major Accounting Policies need to be decided by companies Depreciation Policies Operational Fixed Asset Controls Inventory Accounting and Controls Revenue Accounting and Controls Course 03: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 04: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 05: Financial Analysis Introduction Profitability Return Ratio Liquidity Ratio Operational Analysis Detecting Manipulation Course 06: Level 2 Financial Planning and Management Course Personal Finance Calculations Saving for Retirement Building Credit to Buy a Home Personal Finance Guides for Beginners Cashflow Management Budgets and Money Management Course 07: Investment Introduction to Investment Types and Techniques of Investment Key Concepts in Investment Understanding the Finance Investing in Bond Market Investing in Stock Market Risk and Portfolio Management Course 08: Stock Market Investing for Beginners Module 01: Introduction to the Course Module 02: Introduction to Stocks Module 03: Money Required for Primary Investment Module 04: Opening an Investment Account Module 05: Brokerage Account Walkthrough Module 06: Finding Winning Stocks Module 07: Earning from Dividends Module 08: Diversifying Portfolio Module 09: Investment Plan Module 10: Rebalancing Portfolio Module 11: Understanding Order Types Module 12: Investment Tax Module 13: Investment Rules: Rule-1 Module 14: Investment Rules: Rule-2 Module 15: Investment Rules: Rule-3 Module 16: Investment Rules: Rule-4 Module 17: Investment Rules: Rule-5 Module 18: Stock Market Dictionary Module 19: Setting Up the Trading Platform Course 09: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 10: Financial Modeling Using Excel Welcome to the Course! Get the Overview of What You'll Learn Planning your Financial Model Building a Model Template Projecting the Income Statement Projecting the Balance Sheet Projecting Cash Flows Advanced Financial Modeling BONUS LESSON: Top 5 Excel Features for Financial Modellers Course 11: Advanced Diploma in MS Excel Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Sharing and Protecting Workbooks Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data Excel VBA Data Management CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Ouris fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Gnd get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now By doing things yourself, you can save sooo much. If you think you aren't skilled enough (we promise you are!) and don't trust yourself to put up a flat-pack shelf, you can still save money by doing things yourself. Anything you can name to improve your home costs thousands of pounds! From interior design, painting, plasterwork, replacing windows, installing door locks, switching lights, landscaping, plumbing, treating dampness, to setting a burglar alarm. But if you have the right tools and know-how to do it yourself, then you can save big bucks and even plan for a refreshing holiday in Hawaii with that money. Our comprehensive courses on DIY Home Improvement will introduce you to the necessary tools and techniques for all these and much more. You'll also learn how a handyperson operates, including drilling, tiling, welding, and carpentry. Then discover different ways you can organise your home. Next, learn to fix your furniture, paint and decorate, portable appliance testing (PAT), and electrical fire safety. Moreover, master kitchen gardening from planting to harvesting crops. Finally, become organised by learning to clean properly and first aid training to keep actions in emergencies. Along with this DIY Home Improvement course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this DIY Home Improvement Bundle: Course 01: DIY Home Improvement Course 02: Handyperson Course 03: Organize Your Home, Office & Life Course 04: Carpentry: Furniture Restoration and Refurbishment Course 05: PAT Level 4 Course 06: Electrical and Fire Safety Training - Level 2 Course 07: Kitchen Gardening Course 08: Cleaning Course Level 5 Course 09: Complete Communication Skills Master Class for Life Course 10: Personal Hygiene Course 11: First Aid Training What Will You Learn from this DIY Home Improvement Bundle: Explore home improvement & its significance and various DIY projects around the house Get a detailed overview of handyperson, their tasks and the tools & equipment required Gain the skills required to organise your home, workplace, life and mind Learn the principles & essentials of furniture restoration and how to get started Gain knowledge of painting & decorating and how to mix colour in acrylic & oil Get comprehensive knowledge of PAT, reducing & controlling risk and risk assessment Become fully aware of fire safety, its legislation & measures and electrical safety Gain an acute understanding of kitchen gardening & how to maintain your garden Grasp the diversity of cleaning jobs and the cleaning equipment, products & clothing Fully understand personal hygiene, hygiene guidelines & personal hygiene for Covid-19 Know the legal framework for workplace first aid and learn the basic first aid techniques So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this DIY Home Improvement: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Course Curriculum: Course 01: DIY Home Improvement **DIY Home Improvement** Module 1: Introduction to Home Improvement The Concept of Home Improvement Significance of Home Improvement Interior Designer's Role Tools Necessary for the Job Module 2: Paint Job Painting and Selecting Colour Wallpapering Tiling Wooden Floor Installations Vinyl flooring Module 3: Walls Building Exterior Walls Building Interior Walls Knocking Down Walls Plasterwork Drywall Repair Module 4: Doors and Windows Types of Windows Window Blinds Installation of Replacement Windows Bi-Fold Closet Doors Installing Door Locks Module 5: Electrical Fixtures: Light Fixture Ceiling Fan Light Switch Thermostat Appliance Operation Module 6: Outdoor Projects Patios and Decks Landscaping, Planting and Irrigation Garden Structures Water Features Module 7: Plumbing Basic Faucet Replacement Unclogging a Sink Drain Toilet Replacement Module 8: Damp, Rots, and Pests Wet and Dry Rot Pest Prevention and Eradication Condensation Prevention of Damp Treating Damp Module 9: Home Safety Door Security Window Security Burglar Alarms Fire Prevention Course 02: Handyperson Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson Course 03: Organize Your Home, Office & Life Introduction & First Concepts Organize Your Workplace & Home Organizing My Life Organizing My Mind Final Ideas & Tips Course 04: Carpentry: Furniture Restoration and Refurbishment The Principles and Essentials of Furniture Restoration Being Ready and Getting Started Understanding Wood and Working with Timber Upholstery and How Best to Update It The Wider Application of Restoration Work Course 05: PAT Level 4 Introduction to PAT Relevant Statutory Provisions for PAT Risk Assessment Reducing and Controlling Risks Electrical Units and Appliance Classification Initial Visual Examination Instruments for Testing and Equipment Inspection Electrical Installation Testing Safety Precautions in Electrical Testing Reporting and Record-keeping Course 06: Electrical and Fire Safety Training - Level 2 Introduction and Basics Introduction to Fire Safety Voltage and Resistance Capacitance and Capacitors Safety Precautions Fire Safety Legislation Measures of Fire Safety Fire Emergency: Evacuation Procedures Course 07: Kitchen Gardening Introduction to Kitchen Gardening Planning for Kitchen Gardening Choosing Vegetables for Your Garden Choosing Crops for Your Garden Preparing Your Soil with Care Preparing the Bed and Planting Your Crops Maintaining your Garden and Best Practices Practicing Eco-Friendly Pest Management Harvesting Your Crops and Storing Safely Course 08: Cleaning Course Level 5 An Introduction to the Cleaning Job The Diversity of Cleaning Jobs Cleaning Equipment, Products and Clothing House Cleaning Food Kitchen and Commercial Kitchen Cleaning Bathrooms and Toilets Office Cleaning Cleaning External Surfaces and Areas Dealing with Non-Routine Waste Chemical Safety, Keyholding and Alarm Codes for Cleaners Starting a Cleaning Business and Planning for it Running the Business with Quality Service Customer Satisfaction Management of Staff Marketing, Advertising and Sales Expansion Management Business Insurance, Tax and Additional Equipment Course 09: Complete Communication Skills Master Class for Life Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking Course 10: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this DIY Home Improvement bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our DIY Home Improvement is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Handyperson Painter Electricians Plumbers Carpenters Gardeners Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (DIY Home Improvement) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that a dripping tap can waste up to 20 litres of water a day in the UK? That's a lot of money going down the drain! Want to tackle those household plumbing problems yourself, or perhaps even start a career in the plumbing trade? This comprehensive domestic plumbing training bundle is your perfect first step. Our courses cover everything you need to know to become a confident and competent DIY plumber or prepare for a rewarding career as a professional installer. From the basics of pipe fitting and plumbing systems to essential safety protocols and complementary skills like carpentry and welding, you'll gain the knowledge and skills to handle a wide range of plumbing tasks. Our Bundle contains 11 of our premium courses for one discounted price: Course 01: UK Standard Domestic Plumbing and Heating Installer Training Course 02: Pipe Fitting Training Course 03: Plumbing Course 04: Handyperson Course 05: Construction Safety Course 06: Welding Course 07: Carpentry and Joinery Course 08: PAT Testing Course 09: Industrial Safety Officer Course 10: Spill Management Training Course 11: First Aid at Work Take control of your home maintenance and open doors to new career opportunities. Enrol today and transform your plumbing skills! Learning Outcomes of Domestic Plumbing Training Identify and understand different plumbing systems in domestic settings. Master essential pipe fitting techniques using various materials and tools. Gain the knowledge and skills to safely install, maintain, and repair plumbing fixtures. Learn essential health and safety regulations relevant to domestic plumbing work. Develop valuable complementary skills in carpentry, welding, and electrical safety testing. Build the confidence to tackle DIY plumbing projects at home or pursue a plumbing career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Domestic Plumbing Training Get a free student ID card with Domestic Plumbing Training Training program (£10 postal charge will be applicable for international delivery) The Domestic Plumbing Training is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Domestic Plumbing Training course materials The Domestic Plumbing Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: UK Standard Domestic Plumbing and Heating Installer Training Module 01: Basic Components Of Plumbing Module 02: Principles Of Effective Plumbing Systems Module 03: The Plumbing Tools Module 04: The Plumbing Process Module 05: Central Heating Systems Module 06: Domestic Cold Water System Module 07: Domestic Hot Water System - Part 1 Module 08: Domestic Hot Water System - Part 2 Module 09: The Sanitation System And Repairs Module 10: Domestic Rainwater System Installation Module 11: Plumbing Projects: Case Study Module 12: UK Standards For Plumbing Course 02: Pipe Fitting Training Module 01: Layout of Piping System Module 02: Types of Pipes and Pipe Materials Module 03: Types of Pipe Joints Module 04: Types of Valves Module 05: Types of Fittings Module 06: Piping Nipples, Flanges and Gaskets Module 07: Pipe Support and Hanger Module 08: Hydrostatic Principles and Backflow Module 09: Principle of Plumbing and Plumbing Tools Module 10: UK Standard of Plumbing Course 03: Plumbing Plumbing 101 Water Supply And Heating Systems Plumbing Repairs Tips And Techniques =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: DIY Enthusiasts Homeowners Property Managers Handymen Career Changers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Plumbers. Domestic Plumbers. Construction Workers. In the United Kingdom, these vocations typically earn between £20,000 and £40,000 per year. Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Digital certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

This Advanced Diploma in Public Relation at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Public Relation at QLS Level 7 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Public Relation at QLS Level 7 course. Due to Public Relation at QLS Level 7's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Public Relation at QLS Level 7 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Public Relation at QLS Level 7 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Public Relation at QLS Level 7 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Public Relation at QLS Level 7 course. This Public Relation at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Public Relation at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Public Relation at QLS Level 7 course: Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics & Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Public Relation at QLS Level 7exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Public Relation at QLS Level 7 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Public Relation at QLS Level 7 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Public Relation at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Public Relation at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Unlock the full potential of Microsoft Excel with our course for everyone. Learn essential skills and advanced techniques to excel in any data-driven role.

Master the art and science of purchasing and procurement in today’s competitive business environment. This course covers everything from supply chain basics to advanced tools of the trade, designed to optimize efficiency and reduce risk. Arm yourself with a robust toolkit for strategic procurement.

Hello all you interested crocheters out there! Hungry for a new crochet stitch to take your crochet to the next level? Come and join us here at Stitch! and learn mosaic crochet with the wonderful Kay Dudman. This is a technique that gives you the opportunity to use two different colours without changing wool. You can create beautiful geometric designs with whatever colour combinations you like. During this workshop you will be covering inset and overlay mosaic techniques. You will be working on a panel learning the these basic techniques that you can continue at home to make a blanket or you can incorporate it into other projects. (Please note that this is not a beginners crochet class you are required to know the basic stitches for crochet.) Avid beginners looking for new crochet variations- come and enjoy! We look forward to seeing you for a morning of beautiful crocheting and creating! We will provide yarns but please do bring your crochet hook and any yarns you want to experiment and have fun with! Duration: 2 hours Date: Thursday 11th April 6:30-8:30pm Cost: £45.00 LOCATION: 2 Hazelwood Lane, Palmers Green N13 5EX This is a class for adults. Please ensure you have read fully our terms and conditions. We look forward to seeing you soon! The StitchN13 Team x

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! *** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Swimming Pool Maintenance Diploma. This is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Swimming Pool Maintenance Diploma course, you will get exclusive training, which will enable you to stand out in this competitive market. However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying Swimming Pool Maintenance Diploma career, then enrol in our Swimming Pool Maintenance Diploma course today! What will make you stand out? On completion of this Swimming Pool Maintenance Diploma online course, you will gain: CPD Certified Course After successfully completing this Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of Swimming Pool Maintenance Diploma learning materials. The Swimming Pool Maintenance Diploma course online test with immediate results Enroling in the Swimming Pool Maintenance Diploma Course has no additional costs. You can study and complete this course at your own pace. Study for the Swimming Pool Maintenance Diploma course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Swimming Pool Maintenance Diploma is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Swimming Pool Maintenance Diploma just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Swimming Pool Maintenance Diploma and explore the key topics such as: Swimming Pool Maintenance Diploma Module 01: Maintenance Equipment Module 02: Cleaning and Maintenance Module 03: Chemical Balance of Water Module 04: Water Quality Maintenance Module 05: Pool Safety Therefore, reinforce your knowledge and furnish your skills by enroling in our Swimming Pool Maintenance Diploma course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion When you have finished all of the course lectures, a digital certificate will be available for download. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Swimming Pool Maintenance Diploma Course the Right Option for You? This Swimming Pool Maintenance Diploma course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Swimming Pool Maintenance Diploma course. This Swimming Pool Maintenance Diploma course is open to everybody. You can access the Swimming Pool Maintenance Diploma course materials from any location in the world and there are no requirements for enrolment. You should enrol in this Swimming Pool Maintenance Diploma course if you: Aspire to understand Swimming Pool Maintenance Diploma better. Already working on Swimming Pool Maintenance Diploma and eager to learn more. Is a student pursuing a relevant field of study? Trying to get a job in Swimming Pool Maintenance Diploma-related fields. Requirements Without any formal requirements, you can delightfully enrol in this Swimming Pool Maintenance Diploma course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Experience Nature’s Beautiful Blues in this fascinating workshop with dye expert Debbie Tomkies. Learn to set up a simple indigo vat, try fun tie dye & shibori in a relaxing, fun environment!