Early Years: Level 5 Diploma for the Early Years Senior Practitioner Are you keen to expand your understanding of care settings? This Level 5 Diploma for the Early Years Senior Practitioner programme is ideal for developing knowledge and skills in early years management and leadership. Elevate your career in Early Years education with our specialized Early Years Senior Practitioner course. Immerse yourself in the Early Years program, mastering crucial Early Years skills and knowledge. Enroll today to become a leader in Early Years education, guiding the development of young children and opening doors to exciting opportunities. Don't wait; be a part of the Early Years journey and make a meaningful impact! If you want to lead and manage a team within an early years setting enrol Level 5 Diploma for the Early Years Senior Practitioner course without further delay! Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses are including with this Early Years Senior Practitioner Course Along with The Early Years: Early Years Senior Practitioner Course, We Offer a free Level 2 Behaviour Management in the Early Years Course. Along with The Early Years: Early Years Senior Practitioner Course, We Offer a free Nursery Nurse Course. Special Offers of this Early Years Senior Practitioner Course This Early Years Senior Practitioner Course includes a FREE PDF Certificate. Lifetime access to this Early Years Senior Practitioner Course Instant access to this Early Years Senior Practitioner Course Get FREE Tutor Support to this Early Years Senior Practitioner Course Early Years: Level 5 Diploma for the Early Years Senior Practitioner All students will gain from this excellent Level 5 Diploma for the Early Years Senior Practitioner: Early Years Senior Practitioner course, which is supported by a committed customer support team. All of the answers to your questions and support you need can be found in the comprehensive syllabus of this Level 5 Diploma for the Early Years Senior Practitioner course. Our extremely competitive evaluation process guarantees that you comprehend the content completely. Sign up now to get started learning! Who is this course for? Early Years: Level 5 Diploma for the Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is suited for learners who are already working in the early years sector in a managerial capacity. Also, the Level 5 Diploma for the Early Years Senior Practitioner is suitable for those who wish to enhance their careers or increase their knowledge via professional development. Important Note: Our course focuses on knowledge. If you are seeking a formal qualification, please consider the following alternatives: NCFE CACHE Level 5 Diploma for the Early Years Senior Practitioner Level 2 Diploma for the Early Years Practitioner Level 2 Diploma for the Early Years Practitioner (RQF) Level 3 Diploma in Early Years Education and Care (Early Years Educator) (VRQ) NCFE CACHE Level 4 Certificate for the Early Years Advanced Practitioner Level 3 Diploma for the Children's Workforce (Early Years Educator) (RQF) NCFE CACHE Level 4 Certificate in Neuroscience in Early Years NCFE CACHE Level 2 Award in an Introduction to Neuroscience in Early Years Level 3 Certificate in Preparing to Work in Early Years Education and Care (VRQ) Requirements Level 5 Diploma for the Early Years Senior Practitioner To enrol in this Early Years Senior Practitioner Course, students must fulfil the following requirements. To join in our Early Years: Early Years Senior Practitioner Course, you must have a strong command of the English language. To successfully complete our Early Years: Early Years Senior Practitioner Course, you must be vivacious and self driven. To complete our Early Years: Early Years Senior Practitioner Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Early Years: Early Years Senior Practitioner Course. Career path Early Years: Level 5 Diploma for the Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner programme prepares students for careers in the private, voluntary, and independent sectors of care settings.
Everyone shares responsibility for safeguarding and promoting the welfare of children and young people, irrespective of individual roles. This course is for those who have already completed a Level 1 course and need to gain an advanced knowledge of Child Protection, including working towards becoming a Designated Safeguarding Lead (DSL), manager or policy writer. This course is designed for individuals who work with children in either a paid or voluntary capacity. It relates to the issues surrounding safeguarding children by exploring the concepts of "child vulnerability", "child protection" and "significant harm"; coupled with the individual and organisational responsibilities of protecting children from abuse.
Step into the dynamic world of banking with the Bank Teller Management Course—designed to refine your understanding of teller operations and build strong managerial awareness. This course offers a structured path for those aiming to develop the knowledge required to lead and oversee frontline banking functions. From essential responsibilities to overseeing daily transactions, you’ll gain the insight to manage teller staff with confidence and professionalism. Whether you're aiming to sharpen your existing skills or seeking a managerial edge in a financial environment, this course brings clarity to your role. It covers essential processes, customer service standards, transaction protocols, and risk awareness in a teller setting. With no jargon or unnecessary filler, every lesson is crafted to keep your focus sharp and your learning relevant. Meet the Accreditation This premium online course titled Bank Teller ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Bank Teller Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Bank Teller course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Bank Teller course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Bank Teller course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Bank Teller course today, and take control of your career! Course Curriculum: Module 01: Introduction to a Bank Teller Module 02: Skills and Abilities of a Bank Teller Module 03: Types of Bank Accounts and Opening Them Module 04: Mathematics Calculation for Bank Tellers Module 05: Bookkeeping Guideline and Payment Methods Module 06: Cash Sorting in an Efficient Way Module 07: How to Identify Counterfeit Module 08: Function and Benefits of Currency Recyclers Module 09: Dealing with Frauds Module 10: Safety Precautions for ATM (Automated Teller Machine) Module 11: Customer Services a Bank Teller Can Offer Module 12: Rights and Obligations According to the UK Law Module 13: Ethical Issues for a Bank Teller How is the Bank Teller assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Bank Teller training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Bank Teller course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Bank Teller training.
If your brain sometimes feels like it’s running on dial-up in a fibre-optic world, this course is for you. How to Boost Your Brain offers engaging and effective insights into improving memory, focus, mental clarity and cognitive resilience — all while keeping things refreshingly down-to-earth. With a blend of neuroscience, lifestyle adjustments, and clever brain hacks, this course shows how small changes in your day-to-day habits can lead to sharper thinking and better mental agility. No lab coats or jargon — just smart strategies made simple. Whether you're tackling forgetfulness, struggling to stay focused, or just looking to give your brain a much-needed boost, this course delivers knowledge that sticks (no flashcards required). Designed for anyone who wants to think quicker, remember more, and stay mentally sharp — from students to professionals to lifelong learners — this course brings brain science to your screen in a format that’s as enjoyable as it is informative. Learning Outcomes Understand the importance of 6 key vitamins and minerals for brain health Discover practical strategies to boost your brain power Learn how to apply these strategies to your daily life for immediate results Improve your overall brain health and happiness Keep your brain functioning at its best for improved productivity Develop habits to maintain your brain health and focus Learn natural and effective ways to enhance your cognitive function Understand the link between hydration and brain function. Course Curriculum: Lesson 01: 6 Vitamins and Minerals Lesson 02: Boost Your Brain Power Lesson 03: Boosting Your Brain Power Now Lesson 04: Healthier and Happier Brain Lesson 05: Keep Your Brain at Peak Performance Lesson 06: Keep Your Brain Healthy and Focused Lesson 07: Keep Your Brain in Tip-Top Shape Lesson 08: Make Focusing Your Mind a Breeze Lesson 09: Natural Ways to Boost Your Brain Lesson 10: Staying Hydrated Makes You Smarter How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Upon completion of this course, you may be able to pursue careers in the following fields with their respective expected salaries: Cognitive Behavioural Therapist: £30,000 - £50,000 per annum Neurofeedback Technician: £25,000 - £35,000 per annum Nutritional Therapist: £25,000 - £45,000 per annum Health and Wellness Coach: £20,000 - £40,000 per annum Research Scientist: £30,000 - £60,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Imagine a workday where repetitive tasks handle themselves, and you’ve got more time to focus on growing your business. This advanced Zapier course shows you how to make that happen. Whether you're managing an e-commerce store, handling lead generation, or streamlining internal processes, this course helps you build powerful workflows that do the heavy lifting for you—without touching a single line of code. You’ll dive deep into multi-step Zaps, conditional logic, webhook integrations, and how to scale your automations like a seasoned pro. Built for those already familiar with the basics, this course goes beyond the surface to help you create systems that quietly do exactly what you need—on time, every time. You’ll learn how to connect your favourite apps and services in ways you didn’t think were possible, reducing busywork and cutting out the chaos. It’s your shortcut to smoother operations and a sharper focus on the parts of your business that matter most. Learning Outcomes: Create advanced multi-step integrations with Zapier to automate complex workflows Set up and manage advanced social media integrations for effective social media marketing Implement affiliate network integrations to track and manage affiliate sales Utilise Zapier web hook integrations to integrate with third-party APIs and create custom integrations Implement advanced email integrations to automate email workflows and improve communication Automate scheduling and calendar management with Zapier advanced calendar integrations Set up and manage advanced SMS integrations for efficient communication and notifications Course Curriculum: Course Overview Advanced Multi-Step Integrations Part 1 Advanced Social Media Integrations Advanced Affiliate Network Integrations Zapier Web Hook Integrations Zapier Advanced Web Hooks - RSS Zapier Advanced E-Mail Integrations Zapier Advanced E-Mail Integrations Zapier Calendar Integrations - Scheduling Zapier Advanced Calendar Integrations Zapier Advanced SMS Integrations Zapier Advanced SMS Integrations - Part 2 Zapier Advanced Event Integrations - Part 1 Zapier Advanced Event Integrations - Part 2 Zapier Advanced Storage Applications Zapier Advanced Storage Integrations Zapier Advanced Invoicing Integration Zapier Advanced Custom Form Integration Zapier Custom Farm Integration Conclusion Conversion Booster Upsell Sales Video Presell video How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Automation Specialist: £25,000 - £40,000 per year Marketing Automation Manager: £35,000 - £60,000 per year Integration Developer: £40,000 - £70,000 per year Workflow Automation Consultant: £45,000 - £80,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Middle managers hold the delicate balance between strategy and execution, and the pressure can feel like being stuck between a boardroom and a hard place. Our Middle Manager Management Course is designed to equip professionals with the mindset, methods, and managerial finesse needed to lead with clarity, confidence, and just the right amount of charm. This course doesn’t drown you in fluff or empty jargon — instead, it guides you through the realities of managing up, down, and sideways with ease and a touch of wit. From navigating team dynamics to sharpening communication, you'll gain insights into what really matters when guiding teams and aligning with senior leadership. Whether you're managing seasoned staff or newly minted recruits, this course gives you the tools to manage expectations, motivate others, and maintain your own sanity in the process. Ideal for those who know there’s more to leadership than wearing a tie and nodding in meetings, this course puts management into perspective — minus the corporate clichés. Key Features The Middle Manager Management course includes the following offers: CPD Quality Standards Accredited Middle Manager Management Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Middle Manager Management. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Middle Manager Management course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1 Middle Managers And Management An Introduction Module 2 Corporate Responsibilities Of Middle Manager Module 3 Middle Manager As Leader And Decision Maker Module 4 Signs Of Poor Management Module 5 Complain Mitigation Module 6 Grooming, Coaching And Mentoring Middle Managers Why This Online Course is Better for You: Unlike traditional classroom settings, our online Middle Manager Management course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Middle Manager Management course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Middle Manager Management course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Middle Manager Management course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Middle Manager Management course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
Good report writing isn’t just about stringing sentences together—it’s about delivering clarity, purpose, and impact on the page. Whether you're preparing documents for boardrooms, academic purposes, or internal communications, this Report Writing Diploma Training Course equips learners with the tools to write with precision, structure, and confidence. The course takes a grounded approach, walking through the essential elements of writing reports that are clear, objective, and tailored to their audience. From structuring ideas logically to refining tone and language, this course offers a thorough breakdown of the report-writing process. It focuses on helping learners understand what makes a report effective and how to avoid common pitfalls that lead to confusion or miscommunication. Suitable for those looking to improve their written communication in professional or academic environments, this course supports clear thinking, organised content, and purposeful delivery—without overcomplicating things. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) This masterclass Report Writing online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Report Writing course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant 100% online learning experience and enrol in our Report Writing course today and take control of your career! Course Curriculum: Module 01: The Basics Module 02: Planning Module 03: Preparation Module 04: Research and Information Collection Module 05: Writing and Revising the Report Module 06: English Grammar and Punctuation Guide Module 07: Using Tables, Charts and Graphs in a Report Module 08: Proposal Writing Module 09: Presentation of the Report Module 10: Developing Creative Thinking and Creativity Module 11: Quick Check While Writing a Report Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback Certification CPD Certified PDF and Hardcopy Certificate Level 5 QLS Endorsed Hardcopy Certificate for Diploma in Report Writing at QLS Level 5 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Report Writing course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Report Writing course is open to all, with no formal entry requirements. Career path Upon successful completion of the Report Writing Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £109 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
Whether you're a new dog owner or have years of tail-wagging companionship behind you, facing aggressive behaviour can be unsettling. This course offers a structured and reliable approach to understanding canine triggers and redirecting unwanted behaviours before they escalate. Learn how to read subtle warning signs, implement proven deterrent methods, and calmly manage situations that could lead to attacks — all from the safety and comfort of your own home. By guiding you through practical theory, expert techniques, and behaviour strategies, this course ensures you're better prepared to handle confrontational scenarios with confidence. No fluff, no jargon — just straight-to-the-point, easy-to-follow guidance that makes sense. Whether you’re protecting your own pup or keeping your family safe in the park, this is a solid step towards safer, more positive dog interactions. Learning Outcomes: By the end of this course, you'll be able to: Identify challenging and submissive signals in dogs Prevent dog aggression when walking your dog on a leash Handle a dog attack safely and effectively Understand the importance of socialisation and training in preventing dog attacks Recognize the signs of a potentially dangerous dog and take appropriate action At the beginning of the course, participants will receive an introduction to the challenging and submissive signals that dogs display. They will learn to recognise these signals and understand how to respond appropriately to prevent aggressive behaviour. The course will then delve into the topic of leash pulling and its contribution to dog aggression. Furthermore, the course will provide guidance on how to handle a dog attack. Participants will learn how to interpret a dog's body language and identify signs of aggression. They will also learn practical training methods to prevent and manage aggressive behaviour. Overall, this course aims to equip dog owners and trainers with the necessary skills to ensure their safety, as well as that of their dogs and those around them. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing the Dog Training - Stop Dog Attacks course can provide you with valuable skills that can enhance your career in several fields, including: Dog Trainer: £15,000 - £35,000 per year Animal Control Officer: £17,000 - £30,000 per year Dog Behaviorist: £20,000 - £50,000 per year Note: These figures are approximate and may vary based on experience, qualifications, and location. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.
Step into the colourful world of card design where creativity meets charm. This Creative Card Making / Handmade Greeting Card Course is perfect for anyone who enjoys crafting, celebrating, or simply wants to add a personal touch to life’s special moments. From birthdays and weddings to seasonal greetings and heartfelt messages, you'll explore how to craft beautiful handmade cards that leave a lasting impression. With each module, you'll discover design techniques, layout tricks, and ideas to bring your imagination to paper – all from the comfort of your own space. This course brings together flair and fun with easy-to-follow guidance. Whether you're new to crafting or just keen to sharpen your creative edge, you’ll find the inspiration to design with confidence. No glitter explosions or artistic tantrums here – just clear, enjoyable lessons to help you create keepsake-worthy cards for every occasion. Let your creativity take the lead, one fold at a time. Key Features The Creative Card Making / Handmade Greeting Card course includes the following offers: CPD Quality Standards Accredited Creative Card Making / Handmade Greeting Card Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Creative Card Making / Handmade Greeting Card. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Creative Card Making / Handmade Greeting Card course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 1: Introduction To Creative Card Making Module 2: Design Elements And Principles For Handmade Greeting Cards Module 3: Card-Making Techniques Module 4: Creating Unique Folds And Pop-Up Cards Module 5: Hand Lettering And Calligraphy Module 6: Card-Making Business Why This Online Course is Better for You: Unlike traditional classroom settings, our online Creative Card Making / Handmade Greeting Card course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Creative Card Making / Handmade Greeting Card course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Creative Card Making / Handmade Greeting Card course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Creative Card Making / Handmade Greeting Card course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
Leading end-to-end sales interaction with customers and managing sales internally within an organisation.