7602 Courses

Are you ready to unlock the key to streamlined supply chain operations? Discover the art of inventory management and harness the power of technology for maximum efficiency. Join our Inventory Management Tools course and revolutionise your approach to inventory forecasting, purchasing, storage, and analysis. Are you ready to take control of your inventory and drive success in your business? Take this course and see the magic! Learning Outcomes: Understand the fundamental principles of inventory management and its significance in supply chain operations. Analyse inventory data and make informed decisions to optimise inventory levels. Develop effective forecasting techniques to predict future demand accurately. Implement purchasing strategies that minimise costs and ensure adequate inventory availability. Optimise warehouse management processes to enhance inventory storage and retrieval. Calculate and manage inventory costs to improve financial performance. Conduct thorough inventory analysis to identify areas for improvement and implement corrective measures. Generate comprehensive inventory reports to track performance and support decision-making. Explore advanced inventory management techniques, including vendor-managed inventory (VMI) and their benefits. Unlock the secrets of effective inventory management and discover how to optimise your supply chain with the Inventory Management Tools course. Through a comprehensive exploration of key inventory management concepts, you'll gain valuable insights into inventory forecasting, purchasing, storage, cost analysis, and more. With a focus on leveraging technology for efficiency, this course equips you with the knowledge to streamline operations, reduce costs, and maximise profitability. Join us on this enlightening journey as we delve into the world of inventory management and uncover the tools that drive success in this critical field. Unlock the potential of inventory management and revolutionise your supply chain. Enrol in the Inventory Management Tools course today and embark on a journey towards operational excellence and financial success. Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled Inventory Management to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Supply chain professionals seeking to enhance their understanding of inventory management. Operations managers who are responsible for inventory control and optimisation. Small business owners looking to improve their inventory management practices. Students and individuals interested in gaining knowledge in the field of inventory management. Career path Inventory Analyst: £25,000 - £40,000 per year Warehouse Manager: £30,000 - £50,000 per year Procurement Specialist: £30,000 - £45,000 per year Supply Chain Manager: £40,000 - £70,000 per year Inventory Control Manager: £35,000 - £60,000 per year Operations Director: £60,000 - £100,000+ per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

Time Management in The Workplace course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Time Management in The Workplace course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Time Management in The Workplace Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Time Management in The Workplace course is as follows: ***Time Management in The Workplace*** Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Accreditation All of our courses, including this Time Management in The Workplace course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Time Management in The Workplace course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this Time Management in The Workplace course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Pushy boardroom bullies... battling agendas... conflicts of interest. Here are the most common drivers of trouble in the boardroom, and tools for making things right.

Lorry Loader Training The aim of the Lorry Loader Training or Clamshell Bucket Courses is to provide the candidate with the basic knowledge and practical skills involved in operating a Lorry Loader ( HIAB ) or clamshell bucket courses, and on successful completion of the practical test, you will be issued with the NPORS Identity card with or without the CSCS logo. Discounts are available for multiple bookings NPORS/CSCS Lorry loader Experienced Worker Test or Training can only be delivered on our customer’s sites nationwide, Therefore reducing downtime and disruption of works to our clients. Experienced operator – NPORS Lorry Loader Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Lorry Loader Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Lorry Loader Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Lorry Loader Test is for operators who have received some form of training in the past or alternatively has been operating the Lorry Loader for several years. If you are unsure if you qualify to go down the test route please contact us to discuss this in more detail. Discounts are available for multiple bookings There are two parts to the lorry loader test, a theory section comprised of 25 questions and a practical session. Lorry Loader Training Course: Safely Operating Mobile Crane Vehicles 1. Introduction to Lorry Loaders Overview of lorry loader types and configurations Understanding the components and controls of a lorry loader Different applications and lifting capacities of lorry loaders 2. Lorry Loader Safety Procedures Importance of safety in lorry loader operation Pre-operational checks and inspections Understanding load charts and load capacities Personal protective equipment (PPE) requirements Emergency procedures: shutdown, lockout/tagout, and evacuation protocols 3. Lorry Loader Operation Basics Starting, stopping, and controlling the lorry loader, include emergency stops Familiarisation with lorry loader controls: boom, remote, and outriggers Manoeuvring the lorry loader on different terrain types: roads, construction sites, etc. Lifting and lowering loads safely and accurately 4. Load Handling Techniques Proper assessment of loads: weight, size, and stability Positioning the lorry loader for efficient loading and unloading Securing loads with proper rigging techniques: slings, chains, and hooks Stacking and de-stacking loads safely and efficiently Using other professionals to complete the work. Slinger signaller to direct the load 5. Site Safety and Hazard Awareness Identifying potential hazards in the workplace Working safely around pedestrians, other vehicles, and obstacles Recognising environmental hazards: overhead obstructions, power lines, etc. Understanding site-specific safety rules and regulations 6. Maintenance and Inspections Importance of regular maintenance for lorry loader performance and reliability Daily, pre-shift, and post-shift inspection procedures Lubrication points and maintenance schedules Identifying and reporting mechanical issues and wear parts replacement 7. Practical Hands-On Training Practical exercises in lorry loader operation under supervision Manoeuvring through obstacle courses and confined spaces Load handling exercises: lifting, positioning, and placing loads Emergency response drills: simulated scenarios to test response and decision-making skills 8. Assessment and Certification Written examination to assess theoretical knowledge Practical assessment of lorry loader operation skills Certification upon successful completion of the course A lorry loader training course, by Vally Plant Training provides participants with the essential knowledge, skills, and confidence to operate lorry loaders safely and efficiently in various work environments. By covering topics such as safety procedures, operation techniques, load handling, site awareness, maintenance practices, and practical hands-on training, participants can enhance their proficiency and contribute to a safer and more productive workplace. Whether you’re a novice operator or an experienced professional, investing in lorry loader training is essential for ensuring compliance, reducing risks, and maximising productivity in lifting operations. Lorry Loader Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of lorry loader and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built HIAB practical training area to simulate an actual working environment. Our Lorry Loader or clamshell bucket courses and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS LORRY LOADER Tester to your site nationwide, to reduce the amount of time away from work More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. Frequently Asked Questions 1. What is the aim of the Lorry Loader Training course? • The course aims to provide candidates with the basic knowledge and practical skills involved in operating a Lorry Loader (HIAB) or clamshell bucket. Successful completion of the practical test will result in receiving the NPORS Identity card with or without the CSCS logo. 2. What does the Lorry Loader training course cover? • The course covers various aspects, including: o Types and configurations of lorry loaders o Safety procedures and pre-operational checks o Operation basics, including controls and manoeuvring o Load handling techniques o Site safety and hazard awareness o Maintenance and inspection procedures o Practical hands-on training and assessments 3. What is the duration of the Lorry Loader Training course? • For experienced operators, the course is a 1-day test, accommodating up to 4 candidates. For novice operators, it is a 2-day training session, accommodating up to 3 candidates. 4. Where is the training conducted? • Training can be conducted at the client’s site nationwide, which helps reduce downtime and disruption to work. The training centre is located near the M5 junction 9 in Tewkesbury, with a purpose-built HIAB practical training area. 5. What are the certification options available? • There are two certification options: o NPORS traditional card (valid for 5 years) o NPORS card with CSCS logo (initial RED trained operator card valid for 2 years, upgradable to BLUE competent operator card upon completing relevant NVQ) For those looking for a “NPORS Lorry Loader Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

Establishing Your Personal Brand Who are we? Does our 'brand,' or what others see in us, advertise our project management and leadership strengths? This video explores personal branding and why it is important for establishing relationships with clients and our network of work associates. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Establishing Your Personal Brand Who are we? Does our 'brand,' or what others see in us, advertise our project management and leadership strengths? This video explores personal branding and why it is important for establishing relationships with clients and our network of work associates. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Keeping Balance - The Evolution of PM This video tells the story of the struggle to achieve and maintain equilibrium between effectiveness, efficiency, and essence in project management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Powerful & Accurate Agile Estimation - The Key to Unlocking Predictability Organizations continue to struggle with forecasting and budgeting for different types of projects. Join this session to learn the secrets of powerful and accurate estimation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.