7603 Courses

Duration 5 Days 30 CPD hours This course is intended for Managers Project managers Project teams Overview Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ('CR&B'). The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified. Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ('CR&B').The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified. Overview CR&B application components Integration of CR&B with standard SAP ERP system Integration of CR&B with standard SAP CRM system Execution of the most important business processes Customer information Customer information with IC Web Client Master data Move-in/out handling Device maintenance Meter reading Billing and invoicing Energy data management Intercompany data exchange Contract accounts receivable and payable Additional course details: Nexus Humans IUT110 Business Processes in SAP for Utilities training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the IUT110 Business Processes in SAP for Utilities course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is recommended for technical professionals who need to install, configure, and manage multiple security domains within their network security environment. Overview Discuss challenges associated with securing large-scale business organizations with distributed network environments. Describe the Check Point Multi-Domain Security Management solution and its benefits. Understand the components of MDSM and how they work together to help administrators manage multiple network security environments within a single management framework. Understand how to install and configure the Multi-Domain Security Management environment. Describe how to implement Management High Availability within the MDSM environment. Discuss the two types of log server options used to store logs in the Multi-Domain Security Management environment, and how they differ. Understand how to manage and view Multi-Domain activity logs in SmartConsole. Understand how to configure and implement Global Policy to manage rules for multiple domains. Identify various MDSM command line tools commonly used to retrieve information and perform configuration changes on a MDSM Server. Describe troubleshooting tools to use for addressing MDSM Server issues. Understand how VSX works and how to integrate the technology within the MDSM environment. This course provides a comprehensive understanding of the Check Point Multi-Domain Security Management solution and describes how to deploy it within the corporate network environment. Course Outline Multi-Domain Security Management MDSM Installation and Configuration MDSM Log Management Global Policy Management MDSM Troubleshooting Incorporating VSX

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Our 1-Day Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a fair and consistent disciplinary procedure in their workplace.

Duration 3 Days 18 CPD hours This course is intended for Application ConsultantBusiness AnalystBusiness Process ArchitectBusiness Process Owner / Team Lead / Power UserExecutiveIndustry SpecialistProgram/Project Manager Overview This course will prepare you to:Describe the motivation for S/4HANA Enterprise ManagementExecute innovative logistics processes in the areas of logistics planning and execution in S/4HANA, especially in manufacturing, procurement, and salesLearn about the simplification listOutline the SAP User Experience strategyUse SAP Fiori among other user interfaces to execute logistics processesOutline different migration strategies Students will learn to execute innovative logistics processes in the areas of logistics planning and execution in S/4HANA, especially in manufacturing, procurement, and sales. Motivation and Functional Overview of SAP S4/HANA (Materials Management and Operations)Simplification ListSAP User Experience, especially SAP FioriInnovative Logistics Processes in the Areas of Logistics Planning and Execution in S/4HANA, especially in Manufacturing, including MRP Life and Production Planning / Detailed Scheduling (PP/DS) Procurement, Sales, including Back Order Processing, and Extended Warehouse Management (EWM) Migration Scenarios

Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2016. Overview ?Understand the discipline of project management as it applies to using Microsoft Project 2016.?Create a Work Breakdown Structure.?Identify Task Types & Relationships.?Define Resources within Project.?Make Work Package Estimates.?Create an Initial Schedule.?Create a Resource Leveled Schedule.?Create Projects from templates, Excel files.?Create Global templates.?Create formulas and graphical indicators.?The steps to record a macro.?Format Output and Print Reports.?Integrate Multiple Projects.?Set up a Project with a Calendar, Start date, and scheduling method.?Understand Manually Schedule vs. Auto Schedule.?Manage multiple projects.?Be able to create a master project list with shared resources. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2016. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Lab 1: Introduction to Mastering Microsoft Project A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. Lab 1: Creating a Basic Project with a template Lab 2: Creating a Basic Project Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. Lab 1: Setting Up a Project Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. Lab 1: Explore Task Modes Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. Lab 1: Manipulate a WBS Lab 2: Supporting the Project Plan Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. Lab 1: Display the sequence Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. Lab 1: Resource Calendar and Availability Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. Lab 1: Work, Duration and Labor Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. Lab 1: Calculating an Initial schedule Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been over allocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. Lab 1: Resource Leveling Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Lab 1: The Baseline Lab 2: Baselining & Tracking Performance Lab 3: Variance Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats Lab 1: Use the Grouping Feature Lab 2: Create Reports in Project Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. Lab 1: Identifying Over allocated Resources from a Resource Pool and Consolidated File Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to use Task Deadlines. Learn how to record a Macro. Lab 1: Recording a Macro in Project Summary Learn how to access the Office App Store. Additional course details: Nexus Humans 55205 Mastering Microsoft Project 2016 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55205 Mastering Microsoft Project 2016 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2019. Overview Understand the discipline of project management as it applies to using Microsoft Project 2019. Create a Work Breakdown Structure. Identify Task Types & Relationships. Define Resources within Project. Make Work Package Estimates. Create an Initial Schedule. Create a Resource Leveled Schedule. Create Projects from templates, Excel files. Create Global templates. Create formulas and graphical indicators. The steps to record a macro. Format Output and Print Reports. Integrate Multiple Projects. Set up a Project with a Calendar, Start date, and scheduling method. Understand Manually Schedule vs. Auto Schedule. Manage multiple projects. Be able to create a master project list with shared resources. This three-day instructor-led course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft Project. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. 1 - Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2019. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Learn new accessibility features in Project 2 - A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. 3 - Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. 4 - Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. 5 - Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. 6 - Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. 7 - Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. 8 - Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. 9 - Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. 10 - Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been overallocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. 11 - Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Learn how to Reschedule Work Learn how to inactivate tasks Learn how to synch projects to SharePoint 12 - Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats 13 - Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. 14 - Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to record a Macro.

Duration 1 Days 6 CPD hours This course is intended for Anyone who wants to learn how to create movies - from a home movie to professional looking films using iMovie. This one-day hands-on course will teach the participant the full functionality of iMovie. The course will begin with how to import video and photographs into iMovie; how to review and organize the footage; how to shape a story using the editing and trimming tools; how to add music and sound and other video effects and overlays. Lastly, the class will explore sharing your completed movies with your Mac computer, YouTube and other streaming outlets. Introduction to iMovie Adding Media from Photo Library Other Ways to Import Media From iPad, iPhone, or iPod Touch Record Video Directly into iMovie Importing Media from Mac Playing or Skimming Video Sorting and Searching for Clips Marking Clips as Favorite or Rejected Creating Movies Creating a New Movie Viewing and Managing Projects Setting Movie Themes Selecting Clips Adding and Trimming Clips Moving and Splitting Clips Adding and Modifying Transitions Adding and Editing Titles Adding Music and Sound Clips Working with Trailers (If required) Creating Trailer Adding Video Adding Titles and Credits Converting Trailer to Movie Adding Video Effects Enhancing Clip Adjusting Clip?s Order Cropping and Rotating Clips Stabilizing Shaky Clips Adding Video Effects Adding Freeze Frame Creating Effects with Multiple Clips Slow Down and Speed Up Clips Adding Instant Replay or Rewind Effect Copy Effects and Adjustments Sharing Video Clips and Projects Email Movie, Trailer, and Clip Exporting Quick Time File Exporting an Image Share Online Customizing iMovie iMovie Preferences Customizing Project Settings Changing iMovie Window Layout Changing How Clips are Displayed Organizing Media Organizing Media and Events Working with Multiple Libraries Consolidating Projects and Events Keyboard Shortcuts and Gestures Overview of Keyboard Shortcuts Keyboard Shortcuts Multi-Touch Gestures Force Touch Trackpad Gestures