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Customer Service Essentials 1 Day Training in Leicester

Customer Service Essentials 1 Day Training in Derby

Are you ready to take your professional journey to the next level? Look no further than our Interpersonal Skills Development course, designed to equip you with the essential tools needed to thrive in today's dynamic workplace environment. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will develop essential interpersonal skills to excel in various aspects of life and work. They will start by understanding what soft skills are and why they matter. Communication skills will be honed to express ideas effectively and build strong relationships. Time management techniques will help learners become more efficient and productive. They'll discover the power of teamwork and learn how to collaborate effectively with others. Self-confidence will be nurtured, empowering learners to own their abilities and contribute confidently. Problem-solving strategies will be explored to tackle challenges efficiently. Networking skills will be developed to expand professional connections and opportunities. Learners will understand the importance of attitude and work ethic in achieving success. Finally, adaptability and flexibility will be emphasized, equipping learners with the resilience to thrive in dynamic environments. Course Curriculum Module 01: Introduction to Soft Skills Module 02: What are Soft Skills Module 03: Communication Module 04: Time Management Module 05: Teamwork Module 06: Self-Confidence (Owning It) Module 07: Problem-Solving Module 08: Networking Module 09: Attitude and Work Ethic Module 10: Adaptability/Flexibility Learning Outcomes: Master effective communication techniques for diverse interpersonal interactions. Enhance time management skills to boost productivity and efficiency. Cultivate teamwork abilities, fostering collaboration and synergy within teams. Develop unwavering self-confidence to exude assertiveness and credibility. Hone problem-solving prowess to tackle challenges with creativity and resilience. Expand networking capabilities to forge valuable professional connections and opportunities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance their professional communication abilities. Students aiming to improve time management and organisational skills. Team members striving to strengthen collaboration and teamwork dynamics. Professionals aspiring to boost self-confidence and assertiveness in their roles. Individuals looking to sharpen problem-solving skills for career advancement. Career path Human Resources Assistant Customer Service Representative Sales Executive Project Coordinator Marketing Assistant Administrative Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.