401 Courses

In a world where relationships shape the future of business, the path to mastering Customer Relationship Management (CRM) begins here. Explore data and human connections as you journey through the CRM Fundamentals and Future course. From decoding customer behaviours to designing winning strategies, this immersive course unveils the secrets to building lasting bonds and embraces the cutting-edge technologies that shape the future of CRM. Get ready to craft unforgettable experiences, surpass customer expectations, and pave your way to limitless success in the ever-evolving landscape of CRM. Learning Outcomes: Develop a comprehensive understanding of Customer Relationship Management (CRM) principles and their role in modern business. Gain insights into effective CRM strategies and techniques for nurturing customer relationships. Learn data analysis techniques to extract valuable insights and enhance decision-making within a CRM context. Explore CRM databases and their utilisation for optimising customer interactions and personalised experiences. Acquire the knowledge to handle customer complaints and resolve issues, fostering satisfaction and loyalty. Gain foresight into the future of CRM and its impact on business growth and innovation. Enrol in the course right now! In a digitally interconnected world, mastering the art of CRM is a key to unlocking unparalleled success in business. Introducing "CRM Fundamentals and Future," a transformational course that delves deep into the intricacies of customer relationship management. Through a captivating exploration of principles, strategies, and cutting-edge technologies, this course provides a comprehensive understanding of CRM's pivotal role in shaping the future of customer-centric enterprises. Discover the power of data analysis within a CRM framework as you unravel valuable insights to propel informed decision-making. Explore the dynamic landscape of CRM databases, leveraging their potential to craft personalised experiences that leave a lasting impact. Delve into the art of nurturing customer relationships, acquiring the skills to handle complaints with finesse and elevate customer satisfaction to new heights. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance their understanding of Customer Relationship Management (CRM). Entrepreneurs looking to build strong customer relationships and drive business growth. Sales and marketing professionals aiming to optimise customer interactions and improve customer satisfaction. Executives and managers interested in exploring the future of CRM and its implications for business success. Career path Our CRM Fundamentals and Future course will prepare you for a range of careers, including: CRM Analyst: £25,000 - £45,000 per year CRM Manager: £35,000 - £70,000 per year CRM Consultant: £40,000 - £80,000 per year Customer Experience Manager: £35,000 - £65,000 per year Relationship Marketing Manager: £40,000 - £70,000 per year Business Development Manager: £40,000 - £80,000 per year

Step into the world of cleanliness and precision with our Level 5 Certificate in British Cleaning Course, designed to equip you with the essential skills and knowledge needed to excel in the cleaning industry. In the UK alone, the cleaning sector employs over 700,000 individuals, offering a diverse array of opportunities for those with the right expertise. Delve into modules covering everything from residential cleaning practices to effective office cleaning strategies, ensuring you're adept at handling any cleaning challenge that comes your way. With a focus on safety, hygiene, and business acumen, this British Cleaning comprehensive course prepares you to launch your own cleaning venture or elevate your career within existing cleaning enterprises. Whether you aspire to manage unusual waste situations, lead teams with confidence, or develop marketing strategies for business expansion, our British Cleaning Course provides the groundwork for success in this thriving industry. Join us and become a vital cog in the machinery of cleanliness. Key Features This Level 5 Certificate in British Cleaning Course Includes: This British Cleaning Course CPD Certified Free Certificate from Reed CIQ Approved British Cleaning Course Developed by Specialist Lifetime Access Course Curriculum Level 5 Certificate in British Cleaning Course: Module 01: Exploring the Cleaning Profession Module 02: The Varied Landscape of Cleaning Roles Module 03: Cleaning Tools, Products, and Attire Essentials Module 04: Residential Cleaning Practices Module 05: Cleaning Protocols for Food and Commercial Kitchens Module 06: Maintaining Hygiene in Bathrooms and Toilets Module 07: Effective Office Cleaning Strategies Module 08: Cleaning External Surfaces and Outdoor Spaces Module 09: Managing Unusual Waste Situations Module 10: Safety in Chemical Usage, Key Management, and Alarm Codes Module 11: Launching a Cleaning Venture and Strategic Planning Module 12: Business Operation with a Focus on Service Quality Module 13: Ensuring Customer Satisfaction Module 14: Supervision and Team Management Module 15: Strategies for Marketing, Advertising, and Sales Module 16: Business Expansion Tactics Module 17: Insurance, Taxation, and Supplementary Equipment for Business Owners Learning Outcomes This Level 5 Certificate in British Cleaning Course Comes with: Evaluate diverse cleaning roles understanding their significance in varied settings. Apply appropriate cleaning tools, products, and attire for efficient practices. Implement residential and commercial cleaning protocols adhering to industry standards. Execute hygiene practices in bathrooms, kitchens, offices, and external environments. Develop strategic plans for launching, managing, and expanding cleaning ventures. Navigate insurance, taxation, and supplementary equipment for successful business operations. Certification After completing this Level 5 Certificate in British Cleaning course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Level 5 Certificate in British Cleaning 2:48:35 1: Module 1: Exploring the Cleaning Profession Preview 08:36 2: Module 2: The Varied Landscape of Cleaning Roles 11:35 3: Module 3: Cleaning Tools, Products, and Attire Essentials 11:05 4: Module 4: Residential Cleaning Practices 10:16 5: Module 5: Cleaning Protocols for Food and Commercial Kitchens 10:07 6: Module 6: Maintaining Hygiene in Bathrooms and Toilets 09:48 7: Module 7: Effective Office Cleaning Strategies 08:33 8: Module 8: Cleaning External Surfaces and Outdoor Spaces 08:56 9: Module 9: Managing Unusual Waste Situations 09:18 10: Module 10: Safety in Chemical Usage, Key Management, and Alarm Codes 10:25 11: Module 11: Launching a Cleaning Venture and Strategic Planning 09:02 12: Module 12: Business Operation with a Focus on Service Quality 11:13 13: Module 13: Ensuring Customer Satisfaction 09:18 14: Module 14: Supervision and Team Management 08:57 15: Module 15: Strategies for Marketing, Advertising, and Sales 10:13 16: Module 16: Business Expansion Tactics 08:14 17: Module 17: Insurance, Taxation, and Supplementary Equipment for Business Owners 11:59 18: CPD Certificate - Free 01:00 Who is this course for? Level 5 Certificate in British Cleaning Course Individuals aspiring to excel in the professional cleaning industry. Entrepreneurs seeking to establish and grow a cleaning services business. Cleaning staff aiming to enhance their knowledge and career opportunities. Managers or supervisors overseeing cleaning teams in diverse environments. Business owners looking to improve service quality and customer satisfaction. Career path Level 5 Certificate in British Cleaning Course Cleaning Supervisor - £20K to 30K/year. Commercial Cleaner - £18K to 25K/year. Hygiene Manager - £25K to 35K/year. Waste Management Officer - £22K to 28K/year. Cleaning Business Owner - £25K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

  The hospitality industry is one of the largest and fastest-growing industries in the world. It offers a wide range of career opportunities, from entry-level positions to senior management roles. If you're interested in a career in hospitality, then this online course is the perfect place to start. This course will teach you everything you need to know about the hospitality industry, from the different types of businesses to the skills and knowledge you'll need to be successful. You'll learn about customer service, food and beverage management, event planning, and more! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.

Global Project Management: On-Demand In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned

Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management course! This advanced Retail Management: Retail Management is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examined the most important stock management issues in Retail Management. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Learning Outcomes After completing this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, the learner will be able to: Understand the fundamentals of Retail Management. Build and sustain relationships in retailing. Understand the strategic planning in retailing. Gain a thorough understanding of retail challenges and theories. Understand retail consumers. Explain retail segmentation and strategies. Understand the importance of location in a retail business. Understand merchandise management. Understand the buying decision process and customer satisfaction. Understand retail business operations. Understand category management. Understand retail marketing mix. Understand retail pricing. Explain retail supply chain and promotional strategies. Understand emerging trends in retail. Understand the impact of information technology in retailing. Why Choose Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Bundle Courses Course 01: Level 5 Retail Management Course 02: CRM Course (Customer Relationship Management) Course 03: Level 7 Advanced Diploma in Supply Chain Management Course 04: Level 4 Logistics Management *** Other Benefits of this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Free Unlimited Retake Exam [ Note: Free PDF certificate will be provided as soon as completing the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course ] Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course Curriculum of Level 5 Retail Management Course Module 1: A Quick Overview of Retail Management Module 2: Building and Sustaining Relationships in Retailing Module 3: Strategic Planning in Retailing Module 4: Retail Challenges and Theories Module 5: Understanding Retail Consumer Module 6: Exploring Retail Segmentation and Strategies Module 7: Retail Business Location Module 8: Merchandise Management Module 9: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing >> --------------------- << Assessment Method After completing each module of the Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Retail Management: Merchandising, CRM, Logistics & Supply Chain Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Learners can take this Retail Management course even if they have no prior knowledge of Retail-Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the course. There are no admissions deadlines, and you can start this course at any time. Requirements Retail Management: Merchandising, CRM, Logistics & Supply Chain Management Students who intend to enrol in this Retail Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Retail Management: Merchandising, CRM, Logistics & Supply Chain Management After completing the course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Retail Management Trainer Certificates Certificate of completion Digital certificate - Included

Transform your kitchen operations and boost productivity with this Kitchen Manager Training. Master essential skills in staff management, food safety, cost control, and more. Elevate your culinary business to new heights with our comprehensive modules, designed to equip you with the tools for success. Enrol now and unleash your kitchen's full potential! Learning Outcomes: After completing the Kitchen Manager Training course, you can expect to: Effectively manage kitchen staff to improve overall efficiency and productivity. Implement rigorous contamination and poisoning control measures for a safe and hygienic kitchen environment. Develop comprehensive food safety management protocols to ensure compliance with industry regulations. Maintain high standards of hygiene to safeguard the health of customers and staff. Establish and enforce kitchen safety practices to prevent accidents and injuries. Apply cost control strategies to optimise expenses and maximise profitability. Master the art of menu planning, customer management, and inventory purchasing to enhance customer satisfaction and increase revenue. Enrol in the Kitchen Manager Training course today! Discover the key to unlocking the full potential of your kitchen operations with our Kitchen Manager Training course. Designed exclusively for aspiring kitchen managers and restaurant owners, this comprehensive program equips you with the essential knowledge and skills to excel in the fast-paced culinary industry. From managing a team of kitchen staff to ensuring food safety and implementing cost-control measures, this course covers all aspects of effective kitchen management. Dive into contamination and poisoning control, mastering techniques that guarantee a safe and hygienic environment for both customers and staff. Learn to develop foolproof food safety management protocols, keeping your establishment in compliance with industry regulations and earning the trust of discerning diners. Maintaining impeccable standards of hygiene is paramount in any successful kitchen, and our training equips you with the necessary knowledge to achieve this. From preventing accidents to implementing best practices, you'll acquire the knowledge to create a safe and harmonious working environment. Elevate your customer satisfaction levels and boost revenue with expert guidance on menu planning, customer management, and inventory purchasing. Gain insights into cost control strategies that optimise expenses, ensuring profitability without compromising on quality. Certification Upon completion of the Train and Manage Your Staff Effectively with Kitchen Manager Training course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for the following: Aspiring kitchen managers seeking to enhance their management skills Restaurant owners looking to streamline their kitchen operations Culinary professionals aiming to expand their expertise in kitchen management Foodservice entrepreneurs aiming to establish successful culinary ventures Career path Our course will prepare you for a range of careers, including: Kitchen Manager: £22,000 - £40,000 per year Restaurant Manager: £25,000 - £50,000 per year Food and Beverage Manager: £28,000 - £55,000 per year Catering Manager: £25,000 - £45,000 per year Operations Manager (Hospitality): £30,000 - £60,000 per year General Manager (Restaurant): £30,000 - £70,000 per year

Discover the key to success in the Food & Beverage industry with our course on the "Importance of Hygiene and Safety." Learn in six comprehensive modules, covering everything from menu setting and event management to operations and customer satisfaction. Gain the knowledge needed to excel as a manager, ensuring the utmost safety and satisfaction for your customers. Enrol now to secure your spot and revolutionise your career in the UK's thriving food and beverage landscape. Learning outcomes: Understand the importance of maintaining hygiene and safety standards in the Food & Beverage industry. Develop a comprehensive knowledge of food and beverage service operations. Learn effective menu-setting techniques to enhance customer satisfaction. Gain insights into sales strategies and customer relationship management. Acquire event management skills to successfully organise and execute food and beverage events. Explore the responsibilities and key attributes of a successful manager in the industry. Enhance your career prospects in the dynamic world of Food & Beverage with our comprehensive course on the "Importance of Hygiene and Safety." In this course, designed specifically for the UK market, you'll delve into the critical aspects of maintaining hygiene and safety standards within the Food & Beverage industry. With 6 in-depth modules covering a range of essential topics, this course equips you with the knowledge to excel in your career. Throughout the Hygiene and Safety in Food & Beverage course, you'll explore various facets of the Food & Beverage industry, including menu setting, sales strategies, event management, and the responsibilities of a successful manager. Our carefully crafted content ensures a thorough understanding of industry best practices, emphasising the significance of hygiene and safety in delivering exceptional customer experiences. Whether you're a restaurant manager, event planner, or hospitality professional, this course will provide you with valuable insights to enhance your performance and contribute to the success of your organisation. Certification Upon completion of the Importance of Hygiene and Safety in Food & Beverage Industry course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hygiene and Safety in Food & Beverage course is perfect for: Aspiring professionals looking to enter the Food & Beverage industry and gain a comprehensive understanding of hygiene and safety practices. Current practitioners in the Food & Beverage industry seeking to enhance their knowledge and expertise in maintaining hygiene and safety standards. Restaurant managers and supervisors who want to ensure compliance with hygiene and safety regulations while delivering exceptional customer experiences. Event planners and coordinators in the Food & Beverage industry who want to strengthen their skills in organising safe and hygienic events. Career path This Hygiene and Safety in Food & Beverage course will be helpful for anyone looking to pursue a career as: Food and Beverage Manager £30,000 - £50,000 per annum Restaurant Manager: £25,000 - £40,000 per annum Event Coordinator: £20,000 - £30,000 per annum Hospitality Supervisor: £18,000 - £25,000 per annum Catering Manager: £25,000 - £40,000 per annum Banquet Manager: £20,000 - £35,000 per annum

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 150 CPD Points|CPD & CiQ Accredited