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HOPE Bereavement Support Group CIC

hope bereavement support group cic

HOPE Bereavement Support began in 2013 when the visionary and founder, Ansa, realised that there needed to be a place of safety and inclusion for all mothers who had sadly lost a baby to miscarriage, stillbirth or at any other stage of their child’s life. What was sorely needed was an accessible place where everyone would be able to find comfort and support for their loss; not feel alone or ostracised. She had a vision where everybody – regardless of age, sex, religion, ethnicity or any other difference – had the ability to access mental health and emotional support for their loss. Ansa’s ambition came from a painful journey; she is the proud mother of 9 rainbow children. Her determination to succeed grew after she struggled to find a suitable support group after her losses. During her healing process she became more empowered and went back to study, changing her career path to become a qualified and registered counsellor and Training Consultant. There was at that time very limited multi-lingual counselling services available, and furthermore, it was very expensive and the clinical models applied did not feel culturally diverse or sensitive to BME therapeutic needs. HOPE Bereavement Support initially started with three trustees (the founder, a secretary and a treasurer) as a small constituted community group in Leeds, setting up bereavement support groups run by befrienders and volunteers for women and families to meet after suffering the loss of a child. Over 7 years on, the organisation is now running support services in Leeds, Bradford and London and specialises in all types of bereavement. We have a team of over 30 people consisting of qualified counsellors, coaches, an occupational therapist, clinical supervisors and many befrienders and volunteers. All staff members are based nationally in different parts of the UK working together remotely. Our services: Counselling Coaching Bereavement support groups Mental health and emotional wellbeing resilience workshops Educational and awareness building workshops Training and consultancy Research Media We also have service delivery partnership projects with Touchstone Staff Counselling and Touchstone ‘Blossom’ (Female Genital Mutilation) counselling: https://touchstonesupport.org.uk/ Our CEO Ansa E Ahmed has been nominated for the Positive Role Model (Race, Faith and Religion) Award at the National Diversity Awards 2021 “I was overwhelmed by receiving this nomination for the award, however, I feel and I believe that my HOPE team and organisation are well-deserved of this nomination and that this will be the first of many to come because we are a blackled organisation aiming to fulfil the short-comings in our national services in providing better health outcomes for our black communities nationwide. As the founder and CEO of HOPE services I feel very proud and overwhelmed with how much support, passion and dedication I have found in the people who have joined my organisation. When speaking and networking with other third sector and national organisations and their leaders, I was gratefully humbled for the respect given to our organisation in terms of what HOPE has to offer in fulfilling the need of our BAME communities access to mental health services in their own languages, and with our culturally inclusive person-centred approach towards each individual who accesses our services. Furthermore, I do not believe there is any other organisation that has achieved what we have in a short time as a Community Interest Company (CIC). This again is a testimony to the great BAME leaders from my board of directors, managers, supervisors and clinical practitioners that for me as a black leader I am proud to have alongside me as a driving force for HOPE. It feels like a lifetime ago when my career changed from the corporate field of working in the banking industry for 15 years of my life, I was able with my initiative and work ethic dedication to move up the management ladder to a customer service focused area manager role. So, therefore leading, motivating, coaching others from a leadership role comes very natural to me in my skill set as a CEO, but what really drives me is the passion and belief in compassion for all of humanity and this makes my job as CEO of HOPE very rewarding. From a personal development aspect I feel a winner as I am not only helping and giving back to my communities in the services that we provide in HOPE but also that I am helping my fellow BAME professionals nationwide who choose to join HOPE in their journey and development in furthering their career as BAME leaders within their respective fields of works. It has always been my mission statement as an individual and now as the head of the HOPE organisation that where possible I want to fight against stigma, shame, prejudice and racism in all its forms always with a heart full of compassion, love for humanity and kindness for all. I believe that true leadership is leading by example but also alongside helping your aspiring leaders. Your vote for me and HOPE would mean so much to us all, thank you 🙂 ”

The Friary School

the friary school

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Peebles High School

peebles high school

Peebles High aims to do everything we can to ensure a positive experience and outcome for our young people while they are here with us. To do this we published a very ambitious document in 2106 entitled “ Vision 2020”. This captures the how and why we hope to do this for every member of our school. Please download this pdf or continue down this page to read more fully about our ambition and commitment. phs_about01 phs_about02 phs_about03 phs_about04 phs_about05 phs_about06 phs_about07 phs_about08 phs_about09 phs_about10 phs_about11 phs_about12 phs_about13 Our Values Our values are taken from the mace of the Scottish Parliament: Justice, Wisdom, Compassion and Integrity. We aim to exemplify these values in our actions and encourage each other to live by these values. Our decision making and strategic planning are founded on these values. Mente et Manu. Compassion We care about each other, the wider school community, and the whole of society. We see ourselves as global citizens with a responsibility to help those less fortunate than ourselves. We try our hardest to understand those who hold different values and beliefs and celebrate our differences. Integrity We promote and practise our values in our actions and reflect these values in our policies. We aim to face our challenges, identify areas for improvement and focus on meeting learners’ needs by applying these values with honesty and transparency. Justice We treat everyone fairly and always strive to provide equal opportunities. The safety and happiness of our school community members will be prioritised as we aim to deliver the very best opportunities for all to achieve and surpass their ambitions. We believe in, and are committed to, being an inclusive school. Wisdom When making decisions we will apply our knowledge, experiences, understanding, common sense and insight. We understand that at times the rights of our community members may be conflicting and we will always consider our values to help us arrive at the right decisions. We are all committed to learning every day. Our Key Aims To improve the lives and the life chances of all of our students. To promote respect and positive behaviour in all of our relationships. To ensure every student is included, participative and takes advantage of the wide range of activities on offer. To deliver the highest levels of attainment and achievement possible for every individual. To deliver positive and aspirational destinations for all of our students as they leave school. Self-evaluation for self-improvement Evaluating the quality of learning and teaching to ensure it is of the highest standard is given priority in our school. We ensure everyone involved in school life understands their responsibility to evaluate their performance and all stakeholders take an active role in identifying what the school needs to do to improve outcomes for learners. Using a variety of strategies, we involve different groups of parents, pupils and staff to lead, plan, implement, monitor and evaluate our improvements while avoiding overly bureaucratic approaches. We are committed to our School Improvement Partnerships with other schools, looking for and learning from best practice within Scotland and further afield. We listen carefully to advice from SBC, Scottish government and international sources, while also considering the best available research, to reflect on our practices and when planning new initiatives. Gathering and analysing data, information and views underpins our approach to identifying what we need to do to improve and we are always mindful of the impact of our approaches on workload for young people and staff. Learning, Teaching and the Curriculum 7 Principles At every stage of learning all of our students will benefit from their entitlement to a curriculum that is… challenging and enjoyable, broad in scope, progressive, deep, personalised by genuine choice, coherent and relevant Dialogic Teaching We harness the power of talk to stimulate and extend students’ thinking and advance their learning and understanding. Staff are skilled at using dialogic teaching to diagnose students’ learning needs, frame their learning tasks and assess progress. This empowers students for lifelong learning and active citizenship. Active Learning Providing active learning experiences is a priority for all of our staff. Our students are eager and active participants in all lessons. We engage all of our students in collaborative learning activities, outdoor learning, and provide learning experiences that are meaningful to a digital generation. Assessment for Learning We are committed to using assessment to aid the learning process. We believe that making and learning from mistakes is a vital aspect of learning and formative feedback, peer assessment and AifL strategies are at the heart of our approach to Learning and Teaching. 3-18 Experience We are committed to partnership working across Tweeddale to ensure that all of our students benefit from a coherent experience that builds on learning at every transition point. Across Tweeddale there is a consistent approach to pedagogy, a commitment to cross sector working/CLPL and a commitment to prioritise Literacy, Numeracy, Health and Wellbeing and Skills for Learning, Life and Work.

Wrexham Foyer

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.

Recolight

recolight

Recolight are a corporate member of the ILP; an influential professional body, who are consulted by government on a wide range of issues, including legislation and regulations that affect the built environment. Their aim is to ensure that proposed measures are both effective and practicable, by serving on committees, and commenting on draft legislation, reports and consultations. LIGHTING INDUSTRY ASSOCIATION – LIA LIA is the trade association for the lighting industry. LIA’s primary purpose is to promote and develop the UK lighting market for the long term benefit of its members and all other stakeholders. As a member, Recolight works closely with LIA, helping to ensure that all key organisations working in the industry receive consistent advice and guidance on WEEE. SOCIETY OF LIGHT AND LIGHTING – SLL The SLL recognises the expertise of the lighting community in tackling the challenges which face us all, considering the climate emergency, global political uncertainty, rapid technological change, significant societal shifts, and skills shortages. As a Sustaining Member of the SLL, Recolight are part of a network of businesses who collaborate to give financial, technical and moral support to a wide range of Society initiatives. THE GREEN LIGHT ALLIANCE Green Light Alliance logoAn alliance of suppliers, specifiers, and educators with an objective to help everyone in the lighting sector understand their role in adopting and promoting the Circular Economy. The Green Light Alliance work towards industry standards that are universally recognised, trusted and sought-after. They invite you to join an alliance of suppliers, specifiers, and educators to shape the debate and make the difference. ELECTRICAL CONTRACTORS ASSOCIATION – ECA The ECA works with regulatory bodies, government and opinion formers to build an efficient and sustainable industry, based on high standards of training and practice. Through representation and lobbying, the ECA actively leads on key issues including safety, training, qualification and technological development. The ECA fully support Recolight, and recommends to their members that they join the Recolight collection network. ALL-PARTY PARLIAMENTARY SUSTAINABLE RESOURCE GROUP – (APSRG) The APSRG is the leading forum informing the debate between parliamentarians, business leaders and the sustainable resource community. The Group’s mission is to provide an objective platform for effective communication between policy-makers, businesses and organisations with an interest in the sustainable resource management agenda. The APSRG organises a regular programme of focused parliamentary events, conducts detailed policy research projects and provides in-depth parliamentary monitoring and analysis. JOINT TRADE ASSOCIATIONS Recolight is a guest participant in the Joint Trade Associations (JTA). The JTA is an alliance of nine of the UK’s main trade associations representing the electrotechnical industries, including LIA, EEF, AMDEA, and TechUK. The JTA was formed to represent the views of EEE producers to Government and the market regarding producer responsibility obligations, including the WEEE Regulations. JTA is an unincorporated body and is not a legal entity. THE INDUSTRY COUNCIL FOR ELECTRONIC EQUIPMENT RECYCLING – ICER Recolight are a member of ICER, an industry body that represents the WEEE sector. Members include producers of electronic and electrical equipment, compliance schemes, waste management companies, treatment facilities and recyclers. It is the forum for industry to work together with government and regulators on WEEE policy and implementation.