- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
5463 Courses
First Line Management Course
By Dickson Training Ltd
This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. Course Syllabus Module OneRole Assessment and Personal Development Planning Understanding roles and responsibilities Outline framework of management Taking the step into management Identifying personal development needs and planning Module TwoEffective Communication Skills Communicating to be effective - how and what to communicate Designing effective questioning techniques and listening actively Non-verbal communication Dealing with, and responding to, differing communication styles Module ThreeManaging Yourself Use of planning tools and techniques Dealing with time stealers and interruptions Learn how to delegate effectively Module FourManaging Your Team Understanding different management styles and how to use them Recognising performance management Setting expectations and clearly defining roles and responsibilities Pinpointing performance and motivating your team/individuals Learning the management actions required to maintain team effectiveness Team dynamics and looking at individual behaviour within teams First Line Management Course Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . using strategic vision to motivate and inspire empowering employees at all levels accumulating and sharing internal knowledge gathering and integrating external information challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue. Foster a culture that encourages risk-taking. Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . Sample Exercises Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- Sample 'ice-breaker' Exercise - Number Crunch The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control Sample Exercise - Through the Hoop Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. Time ManagementSample Exercise - Cones This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: Stepping back for overview Planning disciplines Time-budgeting Skills audit for delegation Handling ConflictSample Exercise - Cave Rescue Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. Communication, Negotiation & InfluenceSample Exercise - Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: Engaging the other group to 'buy-in' to collaboration Commercial consequences when collaboration is lacking or difficult Effective communication and influence across barriers Global Thinking & Business Mind-setSample Exercise - Dragon's Den The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: Global business potential Supply Chain appreciation Commercial framework Performance ManagementSample Exercise - Juggling The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: How to maintain focus when pressure is applied Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every team member as an individual Prioritisation & OrganisationSample Exercise - Labyrinth This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: Rigour of planning - SMART Prioritising through ambiguity Time budgeting Assigning roles & responsibilities to break down volume of material The value of keeping accurate records In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. Scheduled Courses A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... Classroom Course - Nottingham (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 16 October 2023 09 January 2024 11 March 2024 Classroom Course - Reading (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 07 December 2023 15 February 2024 14 May 2024 Zoom™ Course Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat 11 September 2023 04 December 2023 13 March 2024 Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.
Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Ecommerce Training Now Amidst all the complexities of the modern world; buying, selling and mobile banking have become everyone's cup of tea with the advent of Ecommerce. Consumers are finding it fun to get services and products through online transactions. Because of its popularity and hassle-free trading, companies are becoming more inclined to the Ecommerce business. So breathe new life into your professional life by decoding all the jargon of the Ecommerce sector. This Ecommerce Bundle Consists of the following Premium courses: Course 01: Level 3 Ecommerce Management Course 02: Digital Marketing Course 03: Build an Amazon Affiliate E-Commerce Store from Scratch Course 04: SEO - Search Engine Optimisation Level 5 Course 05: Basic Product Management Course 06: Strategic Planning and Analysis for Marketing Course 07: Facebook Marketing Course 08: Tele sales Executive Training Course 09: Product Photography Course 10: Customer Relationship Management Course 11: Commercial Law 2021 Also, our Ecommerce experts are available for answering your queries on Ecommerce and help you along your learning journey. Advanced audio-visual learning modules of these Ecommerce courses are broken down into little chunks so that you can learn Ecommerce at your own pace without being overwhelmed by too much material at once. Key features of this Ecommerce : This Ecommerce bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Ecommerce is entirely online 24/7 Learner support The Ecommerce bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Ecommerce expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Ecommerce from any place in your own time without travelling for classes. Curriculum of Ecommerce Bundle Course 01: Level 3 Ecommerce Management 1: Introduction to Electronic Commerce 2: E-Commerce Strategy and Implementation 3: Customer Service 4: Products, Brands, and Services 5: Content Planning and Production 6: Use of Social Networks 7: Marketing _ Advertising 8: Creating an Engaging User Experience 9: Transaction Management 10: E-Commerce Analytics & 10 other courses. How will I get my Ecommerce Certificate? After successfully completing the Ecommerce course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 14 = £140) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Thsi Ecommerce bundle is for everyone Requirements This Ecommerce course has been designed to be fully compatible with tablets and smartphones. Career path Having this Ecommerce expertise will increase the value of your CV and open you up to multiple job sectors, including: Ecommerce Business Manager Marketing Manager Digital Business Developer Sales Consultant Marketing Analyst PPC (Pay-Per-Click Manager) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Ecommerce Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
HGV Training (Heavy Goods Vehicle) Training Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol HGV Training Now Do you want to learn what it takes to be an HGV Driver? With approximately 100k vacancies UK-wide and earning potential of up to £60k a year, there has never been a better time to be an HGV driver in the UK. Our HGV Training bundle will help you learn the essential parts of the Large Goods Vehicle (LGV), transport management, manual handling, import/export, logistics management, vehicle repair and much more to become a well-versed HGV driver. This HGV Training Bundle Consists of the following Premium courses: Course 01: Heavy Goods Vehicle (HGV Training) Course 02: Delivery Driver Training Course 03: Transport Management Diploma Course 04: Freight Consultant Training Course 05: Logistic Management Course 06: Import/Export Processing Course 07: Car Mechanic and Repair Training Course 08: MET Technician Course 09: Driver Safety Awareness Certificate - CPD Certified Course 10: Engine Lubricant System Training - Level 4 Course 11: Emergency First Aid and Incident Management at Work Course 12: Warehouse Course 13: Manual Handling Level 2 Course 14: Spill Management Training Enrol now in HGV Training to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this HGV Training: Pay once and get lifetime access to 14 CPD courses in this HGV Training Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the HGV Training course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of HGV Training designed by expert instructors Learn about HGV Training at your ease - anytime, from anywhere Study the HGV Training from your computer, tablet or mobile device CPD accredited HGV Training course - improve the chance of gaining professional skills So enrol now in this HGV Training Bundle to advance your career! ***HGV Training*** The curriculum of HGV Training Bundle Course 01: Heavy Goods Vehicle (HGV Training) Module 01: Knowing Your LGV Module 02: Characteristics of Vehicle Module 03: Vehicle Limit Module 04: Loads and Load Restraint Module 05: Drivers' Hours and Records Module 06: Vehicles and Driving Module 07: Health and Conduct Module 08: Your LGV Module 09: Qualified LGV Driver Module 10: Provisional LGV Licence Module 11: CPC Test Part 01 and 02 Module 12: CPC Test Part 03 and 04 Module 13: After Getting Qualification ------------ 13 more courses included--------------- How will I get my HGV Training Certificate? After successfully completing the HGV Training course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) So enrol now in this HGV Training Bundle to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HGV Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this HGV Training course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our HGV Training is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This HGV Training course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this HGV Training; it can be studied in your own time at your own pace. Career path HGV Training (Heavy Goods Vehicle) HGV Driver - £22,131 - £58,500 annually HGV Fitter - £20,431 - £38,131 annually HGV Technician - £28,131- £48,000 annually Certificates CPDQS Accredited e-Certificate - Free Digital certificate - Included CPDQS Accredited Hard-Copy Certificate - Free Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Heavy Goods Vehicle (HGV Training)) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
***Limited Time Exclusive Bundle*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Electronics course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Electronics bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Electronics course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Electronics and help you along your learning journey. Advanced audio-visual learning modules of these Electronics courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Electronics, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Electronics Bundle Consists of the following Premium courses: Course 01: Electronic & Electrical Devices Maintenance Course 02: Electrical Technician Complete Training Course 03: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 04: Domestic Appliance Repairing Course Course 05: PAT Level 4 Course 06: Smart Meter Installer Training Course 07: Basic AC Circuit Analysis Course 08: Electric Power Metering for Single and Three Phase Systems Course 09: PUWER Course 10: Advanced Electrical Safety Course 11: Fire Safety | Online Course Course 12: Manual Handling Level 2 Course 13: RIDDOR Training Course 14: Emergency First Aid and Incident Management at Work Enrol now in Electronics to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Electronics expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Bundle Course 01: Electronic & Electrical Devices Maintenance Section 1: Introduction & Getting Started Section 2: Electronic and Electrical maintenance Repair Section 3: Tools Needed Section 4: Electronic Components Section 5: Testing Section 6: Troubleshooting Section 7: Introduction to Electronic Components: A Step by Step Guide Course 02: Electrical Technician Complete Training Module 01: Introduction and Basics Module 02: Electrical Units and Ohm's Laws Module 03: Direct Current Module 04: Alternating Current Basics Module 05: Voltage and Resistance Module 06: Capacitance and Capacitors Module 07: Magnetism Module 08: Safety Precautions Course 03: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Course 04: Domestic Appliance Repairing Course Module 01: Introduction to Domestic Appliances Module 02: Repairing a Refrigerator Module 03: Repairing an Air Conditioner Module 04: Repairing a Washing Machine Module 05: Repairing a Washing Machine Module 06: Repairing a Water Heater Module 07: Repairing a Television Module 08: Repairing Electrical Wiring Module 09: Repairing Cooking Appliances Module 10: Repairing a Cloth Dryer Module 11: Safety Precautions during Repairing Appliances Course 05: PAT Level 4 Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping Course 06: Smart Meter Installer Training Module 01: Introduction to Smart Meter Module 02: Designing of Smart Metering System Module 03: Install a Smart Meter Module 04: Meter Installation Guidelines Module 05: Smart Meter Cost and Benefit Analysis Module 06: Smart Metering Policy Guidelines Module 07: Smart Meters Act in the UK And many more... CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Electronics bundle. Requirements Our Electronics course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Electronics expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.
