8400 Courses

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Description Get instant knowledge from this bite-sized Handmade Soap Making Course: Part 3 course. This course is very short and you can complete it within a very short time. In this Handmade Soap Making Course: Part 3 course you will get fundamental ideas of handmade soap making, the key understanding of playing with colours and so on. Enrol in this course today and start your instant first step towards learning about oil choices. Learn faster for instant implementation. Learning outcome  Understand oil choices Play with colours Be able to make your own soap bars Requirement Our Handmade Soap Making Course: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Handmade Soap Making Course: Part 3 Module 01: Understanding Oil Choices 00:24:00 Module 02: Playing with Colours 00:24:00 Module 03: Make Your Own Soap Bars: Part-1 00:21:00 Module 04: Make Your Own Soap Bars: Part-2 00:26:00 Assignment Assignment - Handmade Soap Making Course: Part 3 00:00:00

Course Description Get instant knowledge from this bite-sized Handmade Soap Making Course: Part 2 course. This course is very short and you can complete it within a very short time. In this Handmade Soap Making Course: Part 2 course you will get fundamental ideas of soap making, the key understanding of the different ways to make soap and so on. Enrol in this course today and start your instant first step towards learning about the equipment for soap making. Learn faster for instant implementation. Learning outcome  Familiarise with the equipment for soap making Understand the different ways to make soap Requirement Our Handmade Soap Making Course: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Handmade Soap Making Course: Part 2 Module 01: Equipment for Soap Making 00:21:00 Module 02: Different Ways to Make A Soap: Part-1 00:13:00 Module 03: Different Ways to Make A Soap: Part-2 00:16:00 Assignment Assignment - Handmade Soap Making Course: Part 2 00:00:00

Gestalt Therapy is a psychotherapeutic approach developed by Fritz Perls. The therapy guides the clients to focus on the present and understand what is happening in their lives right now, rather than what they may perceive to be happening based on past experience. The therapy often uses role-playing to aid the resolution of past conflicts. The Gestalt Therapy Certificate course focuses on the Gestalt Therapy and teaches you how to use Gestalt approach in the psychotherapy work. The course illustrates the necessity of using experiments in therapy sessions. You will explore the several methods and techniques used by the global Gestalt therapist for treating patients such as 'Empty Chair Technique' or 'Repetition & Exaggeration', Mindfulness' approach, etc. You will learn how to work with couples and groups. What Will I Learn? Use Gestalt approach in the psychotherapy work Apply several techniques used by Gestalt therapists globally Work with people in therapy settings Requirements Your interest in psychotherapy, psychology or counselling Introduction About the Instructor FREE 00:03:00 About the Course FREE 00:05:00 What is Psychotherapy FREE 00:10:00 Introduction to Gestalt Therapy What is Gestalt Therapy 00:09:00 The origins of Gestalt Approach 00:12:00 Psychoanalysis & Gestalt approach 00:09:00 Forms of Psychotherapy 00:11:00 Therapeutic Relationship in Gestalt therapy 00:11:00 Philosophy and Principles in Gestalt Therapy The 'Self' in Gestalt therapy 00:09:00 Gestalt 'Present' Awareness 00:10:00 The concept of 'Respect' 00:06:00 The concept of 'Social Responsibility' 00:07:00 The Concept of 'Relationship' in Gestalt 00:08:00 Phenomenological Method 00:06:00 The Essence & Principles Dialogical Relationship 00:06:00 Field Theoretical strategies 00:07:00 Experimental Freedom 00:06:00 The Theory of Change 00:09:00 The concept of 'Mindfulness' 00:11:00 Gestalt Therapy Techniques Exercise and Experiments 00:05:00 The Empty Chair Technique 00:09:00 Discussing 'dreams' (Dream Work) 00:10:00 Exaggeration & Repetition 00:05:00 Guided Imagery and Fantasy 00:11:00 Suppressive Techniques 00:09:00 Working with 'Unfinished Business' 00:09:00 Forms & Methods of Therapy Working with Couples 00:10:00 Working with Groups 00:06:00 Pros & Cons of Gestalt Therapy The Strengths of Gestalt approach 00:04:00 Critiques & Limitations 00:05:00 Thank You and Good Bye! 00:02:00 Mock Exam Mock Exam- Gestalt Therapy Certificate 00:20:00 Final Exam Final Exam- Gestalt Therapy Certificate 00:20:00

Course Description Get instant knowledge from this bite-sized Handmade Soap Making Course: Part 4 course. This course is very short and you can complete it within a very short time. In this Handmade Soap Making Course: Part 4 course you will get fundamental ideas of handmade soap making, the key understanding of tips, tricks and so on. Enrol in this course today and start your instant first step towards learning about special soap recipes. Learn faster for instant implementation. Learning outcome  Familiarise with special soap recipes Learn about soaps for other purposes Know the tips, tricks and precautions Requirement Our Handmade Soap Making Course: Part 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Handmade Soap Making Course: Part 4 Module 01: Special Soap Recipes 00:27:00 Module 02: Soaps for Other Purposes 00:16:00 Module 03: Tips, Tricks and Precautions 00:20:00 Assignment Assignment - Handmade Soap Making Course: Part 4 00:00:00

Course Description Get instant knowledge from this bite-sized Handmade Soap Making Course: Part 1 course. This course is very short and you can complete it within a very short time. In this Handmade Soap Making Course: Part 1 course you will get fundamental ideas of soap making, the key understanding of the types of soaps, soap making ingredients and so on. Enrol in this course today and start your instant first step towards learning about soap making. Learn faster for instant implementation. Learning outcome  Familiarise with soap making Understand soap making ingredients Learn about the types of soaps Requirement Our Handmade Soap Making Course: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Handmade Soap Making Course: Part 1 Module 01: Introduction to Soap Making 00:14:00 Module 02: Types of Soaps 00:15:00 Module 03: Soap Making Ingredients 00:25:00 Assignment Assignment - Handmade Soap Making Course: Part 1 00:00:00

Navigating British Citizenship and Immigration Laws can be a pivotal aspect for individuals seeking to establish residency or citizenship in the UK. Understanding the intricacies of these laws is crucial for immigrants, as they dictate eligibility criteria, application processes, and legal requirements. With an increasingly globalized world, the importance of a comprehensive guide to British Citizenship and Immigration Laws cannot be overstated. In terms of the number of people obtaining British citizenship each year, the data varies depending on multiple factors including government policies, immigration trends, and administrative processes. According to statistics provided by the UK's Office for National Statistics (ONS), in recent years, the number of individuals granted British citizenship has ranged from approximately 100,000 to 200,000 annually. However, it's essential to note that these figures can fluctuate due to various reasons such as changes in immigration policies, geopolitical factors, and global events. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 1: What Is British Citizenship Module 2: Different Types of British Citizenship Module 3: Nationality, Immigration and Legislation Module 4: Enter and Stay in the UK Both Temporarily and Permanently Module 5: Citizenship Application Tests Module 6: Dual Nationality and Citizenship Module 7: Brexit and Its Implications for EEA and Non-EEA Citizens Module 8: Living Rights in the UK Module 9: Seeking Employment in the UK (Before and After the Application) Module 10: Obtaining Visas for the UK Module 11: British Life and Culture Learning Outcomes: Grasp the diverse types of British citizenship, navigating legal intricacies effortlessly. Decipher the implications of Brexit on EEA and Non-EEA citizens' status. Master the art of obtaining visas and understanding the citizenship application tests. Uncover the rights and responsibilities integral to living in the UK seamlessly. Explore the avenues for seeking employment in the UK pre and post-citizenship application. Absorb the rich tapestry of British life and culture, enhancing cultural integration skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring immigrants seeking clarity on British citizenship. Individuals navigating the complexities of dual nationality. Anyone interested in understanding Brexit's impact on citizenship rights. Job seekers in the UK keen on unraveling employment nuances. Individuals passionate about embracing British life and culture. Career path Immigration Advisor - £20K to £35K/year. Legal Assistant - £18K to £28K/year. Citizenship Caseworker - £22K to £32K/year. Policy Officer - £25K to £40K/year. Immigration Enforcement Officer - £23K to £35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the realm of the quill, where creativity meets craftsmanship, there exists a journey awaiting those with a passion for the written word. Unveil the artistry of storytelling, crafting narratives that captivate minds and stir souls. Dive into the depths of character creation, where personas leap off the page and into the hearts of readers. Harness the power of dialogue, weaving conversations that resonate with authenticity and depth, breathing life into every interaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Step into the realm of the unknown, where mysteries unravel and thrillers unfold with every turn of phrase. Discover the magic of writing for the purest of audiences, unlocking the gates to a world of wonder for young readers. Traverse the poetic landscapes, painting with words that evoke emotions and paint vivid imagery. Venture into the realm of proposals, mastering the art of persuasion and precision in every pitch. Embrace the critical eye, honing your ability to evaluate and refine your work, preparing it for the grand stage of publication. Join us on this odyssey of words, where each module unlocks a new dimension of your literary prowess, guiding you towards mastery of the craft. Course Curriculum Module 01: Introduction to Creative Writing Module 02: The Evolution of Creative Writing Module 03: Crafting a Novel Module 04: Exploring Non-Fiction Writing Module 05: Developing Fictional Characters Module 06: Crafting Authentic Dialogue Module 07: Exploring Horror, Thrillers, and Mystery Writing Module 08: Writing for Young Audiences Module 09: Exploring Poetry Module 10: Mastering Proposal Writing Module 11: Enhancing Critical Thinking Skills Module 12: Navigating Business Writing Module 13: Diverse Writing Forms Module 14: Editing, Assessing, and Pursuing Publication Learning Outcomes: Craft compelling narratives employing diverse literary techniques. Develop intricate plots for novels with engaging character arcs. Produce polished non-fiction pieces showcasing research and analysis skills. Construct vivid and memorable fictional characters with depth and complexity. Create authentic dialogue that advances narrative and reveals character traits. Master techniques for crafting gripping horror, thriller, and mystery stories. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring writers seeking advanced skills in creative expression. Individuals passionate about exploring various writing genres and styles. Students aiming to refine their writing abilities for personal growth. Writers looking to expand their career opportunities in literary fields. Anyone interested in honing their craft under expert guidance. Career path Novelist Non-fiction Author Children's Book Writer Poet Proposal Writer Editor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to revolutionize the way you approach challenges? Do you want to harness the power of creativity to find innovative solutions in your personal and professional life? The Certificate on Creativity and Creative Problem Solving is your gateway to mastering the art of inventive thinking and effective problem resolution. Key Features: CPD Certified Developed by Specialist Lifetime Access This course on Creativity and Creative Problem Solving covers important skills for understanding and improving mental health and effectively solving problems. Learners start by gaining a basic understanding of mental health and the role of mental health support workers. They learn about the laws and services related to mental health and how community mental health teams function. The course emphasizes the importance of involving service users and maintaining mental health in the workplace. In the problem-solving section, learners are guided through a structured method to solve problems creatively. They learn to define problems clearly, gather relevant information, and prepare for brainstorming sessions. The course teaches techniques to generate multiple solutions, analyze them critically, and select the best option. Finally, learners plan the implementation of their chosen solution and reflect on the process to record any lessons learned. This comprehensive approach equips learners with practical skills for creative problem-solving and mental health awareness. Course Curriculum Module 01: Introduction to Mental Health Module 02: Overview of Mental Health Support Worker Module 03: Mental Health Legislation and Services Module 04: Community Mental Health Teams (CMHTs) Module 05: The Participation of The Service User Module 06: Mental Health in the Workplace Module 07: The Problem Solving Method Module 08: Problem Definition Module 09: Information Gathering Module 10: Preparing for Brainstorming Module 11: Generating Solutions (I) Module 12: Generating Solutions (II) Module 13: Analyzing Solutions Module 14: Selecting a Solution Module 15: Planning Your Next Steps Module 16: Recording Lessons Learned Learning Outcomes: Understand the fundamentals of mental health and support services. Comprehend mental health legislation and associated services. Recognise the role of Community Mental Health Teams. Engage service users in the mental health process. Apply the problem-solving method effectively. Analyse and select optimal solutions systematically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring mental health support workers Community health team members Workplace mental health advocates Problem-solving enthusiasts Service user advocates Career path Mental Health Support Worker Community Mental Health Worker Mental Health Policy Advisor Workplace Mental Health Coordinator Creative Problem-Solving Consultant Service User Advocate Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< With the help of our Massage Therapy - Level 3 course, learners can start a career as a freelance massage therapist, put up a business, or join a company engaged in providing Sports Massage Therapy services to clients (examples of the latter are fitness centres and spas which are continuously growing in number). A Massage Therapy course may be the ideal choice for those individuals who enjoy helping people and who want to use their knowledge of the body to help individuals to relax through different massaging techniques. This online course teaches individuals how to perform a variety of massaging techniques. Massage therapy is the art of relaxation through pressure applied in various ways to the muscles of the body. This can often help with pain management, chronic conditions, stress, and relaxation. Courses Are Included in This Massage Therapy Bundle: Course 01: Massage Therapy Course 02: Lymphatic Drainage Massage Therapy Course 03: Reflexology Course 04: Aromatherapy Course 05: Sports Massage Whatever the choice is, it can lead to a financially rewarding Massage Therapy based career that also helps other people achieve stress-free and healthy lifestyles. As more and more people appreciate the relief rendered by Massage Therapy specialists, employment opportunities in this field increase day by day. Hence, it is the best time to establish yourself in this Massage industry and this is where ICI can be of great help. Our Sports Message Therapy - Level 3 course breaks down in detail basic and excellent advanced massaging techniques. This course covers different types of Message Therapy - such as Indian Head, Facial, Neck, Back, Full Body, Swedish, Sports, LomiLomi, Anti-Cellulite, Hot Stone, Thai Foot, Prenatal, Medical, Baby, Trigger Point Therapy, Thai, Reflexology and much more. There is also a bonus lesson you'll experience with this Sports Massage course, like Aromatherapy & Acupressure. Learning Outcomes of Massage Therapy Understand the history and principles of massage therapy. Identify the different types of massage techniques and their benefits. Perform various massage modalities, including Swedish, sports, and deep tissue. Apply specialized techniques such as trigger point therapy and reflexology. Learn about the business aspects of massage therapy, including marketing and client management. Understand the importance of ethical and professional conduct in the massage therapy field. Taking a Level 3 Sports Massage Therapy Diploma can help the student prepare for any necessary licensing requirements. It can help individuals get the education they need to learn the skills, including practical application skills and the science of the body's muscle systems. Why Choose Our Massage Therapy Course? Get a free student ID card with Massage Therapy Training Get instant access to this Massage Therapy course. Learn Massage Therapy from anywhere in the world The Massage Therapy is affordable and simple to understand The Massage Therapy is an entirely online, interactive lesson with voiceover audio Lifetime access to the Massage Therapy course materials The Massage Therapy comes with 24/7 tutor support Take a step toward a brighter future with our Massage Therapy course! *** Course Curriculum *** Here is the curriculum breakdown of this Sports Massage Therapy course: Sports Massage Therapy Level 3 Introduction History The Role of a Therapist Tissues, Organs, & Neuromuscular systems General Benefits Different Types of Massages Indian Head Facial Neck Back Full Body Swedish Sports LomiLomi Anti-Cellulite Hot Stone Thai Foot Prenatal Medical Baby Trigger Point Therapy Thai Reflexology How A Therapist Can Start A Business Marketing Your Business Complimentary Massages Building Your Clientele Other Ways to Market Your Business Conclusion Lymphatic Drainage Massage Module 1: Introduction to Lymphatic Drainage Massage Module 2: The Lymphatic System Module 3: Lymphatic Dysfunction Module 4: Manual Lymphatic Drainage Massage Module 5: Manual Lymphatic Massage Treatment Additional Module: Aromatherapy Additional Module: Acupressure Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Massage Therapy course. After completing this Massage Therapy, Reflexology, Aromatherapy, LomiLomi & Sports Massage course, you can progress towards- Indian head massage Therapy Facial massage Accredited Massage Therapist Level 3 Diploma in Sports Massage Therapy (RQF) Level 3 Diploma in Massage Therapy for Sports (RQF) Accredited massage course Level 4 Certificate in Massage Therapy for Sports (RQF) Hot Stone massage Massage Diploma Body Massage Diploma Lymphatic Drainage Massage Therapy CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Massage course is for you if you: Anyone interested in learning more about the topic is advised to take this Sports Massage Therapy course. This course is open to everybody. Hawaiian Lomilomi Massage Requirements You will not need any prior background or expertise to enrol in this Massage Therapy course. Career path Through industry professional support and resources, this Massage Therapy course is designed to prepare you for success as a Sports Massage Therapist. This course would particularly enhance your career in the following role: Sports Massage Therapist Aromatherapist Acupuncture Alternative Therapy The Annual Avg. salary for this position would be £20,000 to £23,000 per year in the UK. Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.