• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

786 Courses

Introduction to Port management

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Port management 2:28:21 1: Module 01: Introduction to Port 17:48 2: Module 02: Introduction to Port Management 14:49 3: Module 03: Port Equipment 15:08 4: Module 04: Cargoes and Ships 12:05 5: Module 05: Port Management Planning & Performance 15:53 6: Module 06: Port Management Safety & Security 11:05 7: Module 07: Legal Aspects of Port 14:22 8: Module 08: Environmental Risks & Protection 20:12 9: Module 09: Impact of Changing Ship Technology on Ports 13:15 10: Module 10: Growth & Development of Port 12:44 11: CPD Certificate - Free 01:00 Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand2 hours 30 minutes
£12

Introduction to Port management

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Port management 2:28:21 1: Module 01: Introduction to Port 17:48 2: Module 02: Introduction to Port Management 14:49 3: Module 03: Port Equipment 15:08 4: Module 04: Cargoes and Ships 12:05 5: Module 05: Port Management Planning & Performance 15:53 6: Module 06: Port Management Safety & Security 11:05 7: Module 07: Legal Aspects of Port 14:22 8: Module 08: Environmental Risks & Protection 20:12 9: Module 09: Impact of Changing Ship Technology on Ports 13:15 10: Module 10: Growth & Development of Port 12:44 11: CPD Certificate - Free 01:00 Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand3 minutes
£12

Dental Assistant Training

By Online Training Academy

Step into a world where precision meets passion. Our comprehensive training programme is meticulously designed to transform you into a key player in the dental field. Delve into the intricacies of dental instruments, office management, and the essential terminology that shapes the industry. Learn to navigate the complexities of treatment planning, ensuring each patient receives the highest level of care. Our curriculum encompasses everything from the general handling of dental materials to the critical aspects of infection control and instrument sterilisation, ensuring you are prepared for every scenario that comes your way. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Experience the art and science of dental radiology, paediatric care, and the standards that define excellence in the UK. With a keen focus on safety and precision, you'll gain invaluable insights into the day-to-day operations of a dental practice. This training will empower you with the knowledge and confidence to excel in a dynamic and rewarding environment. Join us and embark on a journey that promises to elevate your understanding and capabilities, setting the foundation for a fulfilling career in dental care. Course Curriculum Module 01: Introduction to Dental Assisting Module 02: General Dentistry Instruments Module 03: Dental Office Management Module 04: Oral Diagnosis, Treatment Planning and Dental Terminology Module 05: General Handling and Safety of Dental Materials in the Dental Office Module 06: Infection Control and Instruments Module 07: Dental Radiology Module 08: Paediatric Dentistry Module 09: The Professional Dental Assistant Module 10: Standards of Dental Practice in the UK Learning Outcomes: Understand the roles and responsibilities of a dental assistant. Identify and use general dentistry instruments effectively. Manage dental office operations and administrative tasks proficiently. Comprehend oral diagnosis, treatment planning, and dental terminology. Safely handle dental materials in various clinical scenarios. Implement infection control protocols and utilise dental instruments appropriately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Dental Assistant Training 3:36:01 1: Module 01: Introduction to Dental Assisting 27:45 2: Module 02: General Dentistry Instruments 10:54 3: Module 03: Dental Office Management 18:56 4: Module 04: Oral Diagnosis, Treatment Planning and Dental Terminology 19:24 5: Module 05: General Handling and Safety of Dental Materials in the Dental Office 40:35 6: Module 06: Infection Control and Instruments 15:05 7: Module 07: Dental Radiology 22:42 8: Module 08: Paediatric Dentistry 32:33 9: Module 09: The Professional Dental Assistant 14:33 10: Module 10: Standards of Dental Practice in the UK 12:34 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring dental assistants in the UK. Individuals interested in dental office management. Those seeking knowledge in dental radiology. Individuals passionate about paediatric dentistry. Anyone aiming to meet UK dental practice standards. Career path Dental Assistant Dental Office Manager Paediatric Dental Assistant Dental Radiology Technician Infection Control Coordinator Dental Materials Handler Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Dental Assistant Training
Delivered Online On Demand3 hours 36 minutes
£12

Business Facilities Management Diploma

By Online Training Academy

Are you ready to step into the dynamic world of facilities management? Our comprehensive Business Facilities Management Diploma is designed to equip you with the essential skills and knowledge needed to thrive in this critical field. Whether you're aiming to advance your career or shift gears into facilities management, this diploma is your gateway to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Business Facilities Management Diploma, learners will gain a comprehensive understanding of managing buildings and workplaces effectively. They will learn how to oversee the upkeep and functionality of facilities, ensuring they are safe, sustainable, and compliant with health and safety regulations. The curriculum covers strategies for managing human resources and contracts related to facility management, as well as handling leases and vendor relationships. Learners will also acquire skills in maintenance and repairs, optimizing workplace services, and efficiently managing space within facilities. The program includes project management techniques essential for executing facility-related projects successfully. Furthermore, learners will explore business development strategies and succession planning, crucial for the long-term sustainability and growth of organizations. Overall, this diploma equips learners with practical knowledge and skills to excel in the diverse field of business facilities management. Course Curriculum Module 01: Introduction to Facilities Management Module 02: Sustainable Facilities Management Module 03: Health and Safety at Work Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Maintenance and Repairs Module 07: Managing Workplace Services Module 08: Space Management Module 09: Project Management Module 10: Business Development and Succession Planning Learning Outcomes: Understand principles of effective facilities management and its importance. Implement sustainable practices to enhance facility operations and efficiency. Ensure compliance with health, safety, and workplace regulations. Manage human resources and contracts effectively within facility contexts. Navigate lease agreements and vendor relationships for optimal facility performance. Oversee maintenance, repairs, and workplace service management competently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Business Facilities Management Diploma 2:07:55 1: Module 01: Introduction to Facilities Management 13:12 2: Module 02: Sustainable Facilities Management 08:21 3: Module 03: Health and Safety at Work 11:34 4: Module 04: Human Resource and Contract Management 11:48 5: Module 05: Lease Purchase and Vendor Management 12:43 6: Module 06: Maintenance and Repairs 11:37 7: Module 07: Managing Workplace Services 17:06 8: Module 08: Space Management 10:57 9: Module 09: Project Management 16:21 10: Module 10: Business Development and Succession Planning 13:16 11: CPD Certificate - Free 01:00 Who is this course for? Professionals aspiring to manage business facilities effectively. Individuals seeking expertise in facilities management roles. Those interested in health, safety, and compliance management. Managers aiming to enhance workplace efficiency and sustainability. Anyone pursuing skills in project and space management. Career path Facilities Manager Health and Safety Officer Contract Manager Project Coordinator Space Planner Maintenance Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Business Facilities Management Diploma
Delivered Online On Demand3 minutes
£12

Facilities Management - Level 7

By Training Tale

Facilities Management Online - Level 7 Online This unique Facilities Management Online - Level 7 offers a thorough introduction to one of the world's most in-demand specialized professions. Learn about the operations and goals of facilities management at an advanced level, gaining the skills and information you will need to pursue a fulfilling career for the rest of your life. The Level 7 Facilities Management course content teaches numerous interconnected disciplines that create facilities management, with no prior knowledge or expertise required. This Facilities Management Online - Level 7 course ensures that an organization has the resources and infrastructure to fulfil its tasks successfully and efficiently, both in the public and private sectors. The Facilities Manager is in charge of everything from building maintenance and renovations to contract management, security, and sustainability. Facilities Management is a dynamic and demanding field, which can also be quite rewarding for successful candidates. To operate as a successful organization, a business model requires effective facilities management. By taking this Facilities Management Online - Level 7 course and taking the required measures, you can gain the skills needed to manage a high-performing facility. Learning Outcomes After completing this Facilities Management Online - Level 7 course, you will be able to: Learn everything there is to know about facility management. Establish the significance of facility management. Investigate facility management strategies. Create a long-term project planning strategy. Learn how to manage space and services. Learn the fundamentals of risk management, change management, and human resource management. Recognize the UK's facilities management rules and regulations. Courses are included in this Facilities Management Online - Level 7 Bundle Course Course 01: Facilities Management - Level 7 Course 02: Level 2 Certificate in Business Management Course 03: Level 7 Diploma in Operations Management [ Note: Free PDF certificate as soon as completing the Facilities Management Online - Level 7 course] Facilities Management Online - Level 7 Course Curriculum of the Facilities Management Online - Level 7 Module 01: Introduction to Facilities Management Module 02: Developing a Strategy for Facilities Management Module 03: Facilities Planning Module 04: Managing Office WorkSpace Module 05: Vendor Management & Outsourcing Module 06: Managing Change Module 07: Managing Human Resources Module 08: Managing Risk Module 09: Facilities Management Service Providers Module 10: Managing Specialist Services Module 11: Public-Private Partnerships and Facilities Management Module 12: Health, Safety, Environment and UK Law Certification of Facilities Management Online - Level 7 After completing the MCQ/Assignment assessment for this Facilities Management Online - Level 7 course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Facilities Management Online - Level 7 This Facilities Management Online - Level 7 course is perfect for - Students Fresh graduates Job Seekers Anyone interested in business analysis People who are already employed in related fields and wish to improve their knowledge and abilities. Requirements Facilities Management Online - Level 7 There are no specific requirements for this Facilities Management Online - Level 7 course because it does not require any advanced knowledge or skills. Career path Facilities Management Online - Level 7 The Facilities Management Online - Level 7 course could prove instrumental in taking your career to the next level. Typical job titles and roles that fall within the field of FM include the following:- Asset Manager, Assistant Property Manager, Construction Manager, Director, Physical Plant, Developer, Energy Manager. Certificates Certificate of completion Digital certificate - Included

Facilities Management - Level 7
Delivered Online On Demand24 hours
£12

Business Administration Course

By Training Tale

>> Business Administration Course << Developing a thorough understanding of important advanced Business Administration Course topics and concepts can help you boost your career in various fields today. Employers continually prefer highly qualified administrative specialists over entry-level administrative personnel on a global scale. Excellent administrative skills are essential in both the corporate and public sectors to facilitate crucial operations and activities. This Business Administration Course will provide you with a solid practical and theoretical foundation that will undoubtedly improve your knowledge and skills in this field. This course is for both aspiring beginners and experienced professionals who want to gain a thorough understanding of important business management topics. Now is the time to enrol in this Business Administration Course, learn from the best in the field, and stand out from all other applicants and employees. Learning Outcomes After completing this Business Administration Course successfully, you will be able to: Describe a variety of management and business types. Carry out many important functions and tasks for HR management. Extract maximum value from performance appraisals and interviews. Develop and implement an effective marketing plan for your organization. Explore financial management objectives and functions. Create business reports. Delegate responsibilities to other employees that help to build an efficient workforce. Supervise and monitor teams and workforces of various sizes and types. Why Choose This Level 3 Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Business Administration. Course developed by industry experts. >> Others Benefits of Business Administration Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Business Administration Course ] >> Business Administration Course << Detailed course curriculum of the Level 3 Business Administration Industry Experts Designed this Business Administration course into 07 detailed modules. Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management >> ------------------ << Assessment Method After completing each module of the Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Administration Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Administration Course is highly recommended for: Anybody in any business or office environment seeking to reach the top of the ladder. Newcomers to the job market who want to improve their prospects for initial employment. Entrepreneurs Small business owners Requirements There are no specific requirements for this Business Administration Course because it does not require any advanced knowledge or skills. Career path Candidates who successfully complete the Business Administration Course may choose from a wide range of careers, including: Administrative Director Administrative Manager File Clerk Financial Clerk Contract Administrator Office Clerk Client Relations Manager Administrative Assistant Facility Manager Certificates Certificate of completion Digital certificate - Included

Business Administration Course
Delivered Online On Demand10 hours
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

School Administrator Training

By Online Training Academy

Prepare for a pivotal role in education with our comprehensive School Administrator Training course. Whether you're new to school administration or looking to enhance your skills, this program equips you with essential knowledge and practical insights to succeed in managing educational institutions effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the School Administrator Training course, learners will gain comprehensive knowledge and skills essential for effectively managing educational institutions. They will understand the fundamentals of school administration, including the different types of schools in the UK and the developmental stages of children. Students will learn how to establish and nurture a positive school culture, ensuring a conducive learning environment. Educational administration and management principles will be covered, along with practical aspects such as managing school facilities and ensuring safety and maintenance. The curriculum also addresses critical issues like safeguarding students and handling behavioral challenges sensitively. Additionally, learners will develop workplace skills, including self-management techniques and stress management strategies necessary for administrative roles in educational settings. This course equips future school administrators with the tools needed to support both students and staff effectively. Course Curriculum Module 01: Introduction to School Administration Module 02: Types of Schools in the UK Module 03: Child Development Module 04: Creating and Maintaining a School Culture Module 05: Educational Administration and Management Module 06: Managing School Premises Module 07: Safety and Maintenance as an Administrator Module 08: Safeguarding Students Module 09: Serious Behavioral Issues and Problems of Students Module 10: Workplace Development Module 11: Self-Management and Dealing with Stress Learning Outcomes Understand key concepts in school administration and management principles. Identify different types of schools and their operational distinctions. Describe stages of child development relevant to educational settings. Develop strategies for creating and maintaining positive school culture. Implement effective safety measures and maintenance practices in school premises. Apply safeguarding protocols to ensure student welfare and protection. CPD 10 CPD hours / points Accredited by CPD Quality Standards School Administrator Training 1:32:06 1: Module 01: Introduction to School Administration 07:07 2: Module 02: Types of Schools in the UK 10:21 3: Module 03: Child Development 08:23 4: Module 04: Creating and Maintaining a School Culture 08:48 5: Module 05: Educational Administration and Management 07:50 6: Module 06: Managing School Premises 06:51 7: Module 07: Safety and Maintenance as an Administrator 05:47 8: Module 08: Safeguarding Students 10:09 9: Module 09: Serious Behavioral Issues and Problems of Students 08:38 10: Module 10: Workplace Development 08:06 11: Module 11: Self-Management and Dealing with Stress 09:06 12: CPD Certificate - Free 01:00 Who is this course for? Aspiring school administrators seeking foundational knowledge in educational management. Current educators transitioning into administrative roles within educational institutions. Individuals interested in understanding school operations and student welfare. Professionals aiming to enhance their skills in managing school premises. Anyone looking to develop skills in handling serious student behavioral issues. Career path School Administrator Education Officer School Business Manager Student Support Officer Behavioural Mentor Safeguarding Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

School Administrator Training
Delivered Online On Demand2 minutes
£12

Call Centre & Customer Service Training

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand1 minutes
£12

Navigating UK Corporate Tax

By Online Training Academy

Embarking on the "Navigating UK Corporate Tax" course is crucial in today's professional landscape. Understanding corporate tax intricacies is essential as businesses navigate increasingly complex financial environments. This course equips you with vital knowledge on corporate tax returns, income and expenses management, tax reliefs, compliance obligations, and international tax considerations. Mastery of these skills not only enhances your daily decision-making but also boosts career prospects in the UK job market, where demand for tax specialists remains high. Companies value expertise in corporate tax, offering competitive salaries that reflect the specialized knowledge. The advantages of pursuing this course are evident in the sector's growth trajectory, with corporate tax roles expanding by over 15% annually. Stay ahead in your career with the "Navigating UK Corporate Tax" course, ensuring you're prepared for dynamic industry demands and lucrative opportunities. Key Features: CPD Certified Navigating UK Corporate Tax Course Free Certificate from Reed CIQ Approved Navigating UK Corporate Tax Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Corporate Tax Return in the UK Module 02: Income and Expenses in Corporate Tax Returns Module 03: Tax Reliefs, Credits, and Special Schemes Module 04: Compliance and Reporting Obligations Module 05: International Tax Considerations Module 06: Tax Investigation and Dispute Resolution Module 07: Emerging Trends and Updates in Corporate Taxation Module 08: Corporate Tax Calculation Learning Outcomes: Analyze UK Corporate Tax Returns for accurate financial reporting and compliance. Apply knowledge of Income and Expenses to optimize corporate tax liabilities. Utilize Tax Reliefs, Credits, and Special Schemes for tax efficiency strategies. Demonstrate understanding of Compliance and Reporting Obligations in corporate tax. Evaluate International Tax Considerations for cross-border business operations and transactions. Navigate Tax Investigation and Dispute Resolution processes effectively and ethically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Navigating UK Corporate Tax 1:54:12 1: Module 01: Introduction to Corporate Tax Return in the UK 17:28 2: Module 02: Income and Expenses in Corporate Tax Returns 14:37 3: Module 03: Tax Reliefs, Credits, and Special Schemes 13:06 4: Module 04: Compliance and Reporting Obligations 13:48 5: Module 05: International Tax Considerations 13:21 6: Module 06: Tax Investigation and Dispute Resolution 14:25 7: Module 07: Emerging Trends and Updates in Corporate Taxation 17:08 8: Module 08: Corporate Tax Calculation 09:19 9: CPD Certificate - Free 01:00 Who is this course for? This Navigating UK Corporate Tax course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Navigating UK Corporate Tax. Moreover, this course is ideal for: Tax professionals seeking in-depth knowledge of UK corporate tax regulations. Financial analysts aiming to enhance their corporate tax expertise. Business owners or managers wanting to manage tax obligations proficiently. Accountants interested in staying updated on emerging corporate tax trends. Individuals aspiring to specialize in corporate tax consultancy roles. Requirements There are no requirements needed to enrol into this Navigating UK Corporate Tax course. We welcome individuals from all backgrounds and levels of experience to enrol into this Navigating UK Corporate Tax course. Career path After finishing this Navigating UK Corporate Tax course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Navigating UK Corporate Tax are: Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating UK Corporate Tax
Delivered Online On Demand1 hour 54 minutes
£12