8822 Courses

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Discover the power of resilience and mental toughness with our comprehensive course. Learn techniques to overcome challenges, manage stress, and enhance your mental well-being

Enhance your medical writing skills with our Level 3 course. From understanding medical journalism to mastering clinical research writing, this CPD Certified program offers comprehensive training for aspiring medical writers and professionals in the healthcare industry.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Car & Light Vehicle Maintenance with Repairing will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Car & Light Vehicle Maintenance with Repairing will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Car & Light Vehicle Maintenance with Repairing and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Car & Light Vehicle Maintenance with Repairing is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Car & Light Vehicle Maintenance with Repairing. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Car & Light Vehicle Maintenance with Repairing will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01 Chapter 01: Safety Rules & Introduction to Tools 01:00:00 Chapter 02: General Maintenance 01:00:00 Chapter 03: Dashboard Indicator Lights 00:30:00 Chapter 04: Tires 01:00:00 Chapter 05: Internal Combustion Engines & Engine Oil 01:00:00 Chapter 06: The Cooling System 00:00:00 Module 02 Chapter 07: The Fuel System 00:00:00 Chapter 08: The Electrical System 00:00:00 Chapter 09: The Drive Train 00:30:00 Chapter 10: Brakes 00:30:00 Chapter 11: The Auto Repair Industry 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Unlock the hidden recesses of your mind and rediscover forgotten memories in our comprehensive Masterclass on age regression. This masterclass offers a deep dive into the fascinating world of memory, exploring advanced techniques for memory regression and revivification through hypnosis. Whether you're a professional looking to expand your therapeutic toolkit or an individual curious about the potential of your own mind, this masterclass provides the knowledge and skills you need to harness the power of memory.

By the end of the masterclass, participants will have learned how to deliver a powerful fusion of active dreaming, dreamscaping, and trance dreamwork. These practices provide transformative tools for personal insight, healing, and growth while deepening one’s connection with nature, intuition, and the subconscious.

Overview ADHD: ADHD Awareness Course Online Introducing ADHD: ADHD Awareness Course "Empowering the Next Generation" Online course! Through this ADHD: ADHD Awareness Course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD: ADHD Awareness Course in mainstream schools and specialised education. The ADHD: ADHD Awareness Course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Special Offers of this ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course includes a FREE PDF Certificate. Lifetime access to this ADHD: ADHD Awareness Course Instant access to this ADHD: ADHD Awareness Course 24/7 Support Available to this ADHD: ADHD Awareness Course Main Course: ADHD Awareness Course Free Courses included with ADHD: ADHD Awareness Course. Course 01: Autism Diploma Course 02: ADHD Awareness Course [ Note: Free PDF certificate as soon as completing the ADHD: ADHD Awareness Course] Description ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course consists of 07 modules. Course Curriculum of ADHD Awareness Course Module 01: Overview of ADHD Module 02: The Experience of Treatment and Care for ADHD Module 03: Families and ADHD Module 04: Psychological Interventions for Children with ADHD in Educational Settings and Parent Training Module 05: ADHD and Attention Difficulties Module 06: Cognitive Approaches in ADHD Module 07: The Organisation of Care for ADHD Assessment Method of ADHD: ADHD Awareness Course After completing ADHD: ADHD Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of ADHD: ADHD Awareness Course After completing the ADHD: ADHD Awareness Course, you can instantly download your certificate for FREE. Who is this course for? ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course is suitable for anyone interested in social care in either a local authority or private care setting. Requirements ADHD: ADHD Awareness Course Online To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our ADHD: ADHD Awareness Course. Be energetic and self-motivated to complete our ADHD: ADHD Awareness Course. Basic computer Skill is required to complete our ADHD: ADHD Awareness Course. If you want to enrol in our ADHD: ADHD Awareness Course, you must be at least 15 years old.

Overview ADHD: ADHD Awareness Course Online In today's competitive world, you must have a precise set of talents to succeed in your profession. You will gain the most in-demand skills to jumpstart your career and update your existing knowledge and abilities in this in-depth ADHD: ADHD Awareness Course. Through this ADHD: ADHD Awareness Course, you will learn all about ADHD and how it impacts children and teenagers. From both the child's and the community's perspectives, you will also learn about the advantages and disadvantages of a child with ADHD: ADHD Awareness Course in mainstream schools and specialised education. The ADHD: ADHD Awareness Course will teach you about the problems that young children experience daily, how their behaviour can be misinterpreted, and everything there is to know about ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course is designed to help you boost your job chances and provide you with the skills to succeed. Enrol today and start learning. Special Offers of this ADHD: ADHD Awareness Course. This ADHD: ADHD Awareness Course includes a FREE PDF Certificate. Lifetime access to this ADHD: ADHD Awareness Course Instant access to this ADHD: ADHD Awareness Course 24/7 Support Available to this ADHD: ADHD Awareness Course [ Note: Free PDF certificate as soon as completing the ADHD Awareness Course] Description ADHD: ADHD Awareness Learning Objectives After completing this ADHD Awareness Course, learners will be able to - Gain a thorough understanding of ADHD and its impact on learning. Examine a variety of instructional methods tailored for ADHD students. Help children with ADHD develop effective communication abilities. Improve the active listening abilities of children with ADHD. Handle a difficult situation involving ADHD behaviors with care. Who is this course for? ADHD: ADHD Awareness Course Online This ADHD: ADHD Awareness Course is suitable for anyone interested in social care in either a local authority or private care setting. Requirements ADHD: ADHD Awareness Course Online To enrol in this ADHD: ADHD Awareness Course, students must fulfil the following requirements: ADHD: Good Command over English language is mandatory to enrol in our ADHD Awareness Course. ADHD: Be energetic and self-motivated to complete our ADHD Awareness Course. ADHD: Basic computer Skill is required to complete our ADHD Awareness Course. ADHD: If you want to enrol in our ADHD Awareness Course, you must be at least 15 years old.

Team Management, Leadership, and Time Management Skills for Admin and Document Control In today's dynamic business world, effective time management and team leadership are essential skills that set outstanding administrators apart. UK companies report that inefficiency costs up to 30% of daily working time, highlighting an urgent need for skilled managers and organised administrators. This Team Management, Leadership, and Time Management Skills Bundle equips you with the tools to enhance productivity, lead teams effectively, and manage key tasks in administrative and document control roles. This bundle delves into essential time management, leadership, and administrative skills, laying a strong foundation for success in any professional setting. You'll cover vital topics such as document control, organisation, and conflict resolution to improve both time management and leadership abilities. With specialised sessions in office administration, remote team management, and productivity enhancement, this program is tailored for individuals eager to elevate their professional skills and make a lasting impact in their organisations. Learning Outcomes for the Time Management Bundle: Master essential time management, team leadership, and document control skills. Build a strong foundation in office management, conflict resolution, and organisational skills. Develop the ability to lead remote teams and manage virtual meetings. Increase productivity with modules on time management, performance optimization, and agile methods. Improve decision-making to support leadership and administrative responsibilities effectively. For those aspiring to excel in roles that demand high-level organisation and time management, this course bundle offers a pathway to success. Gain the skills to handle multiple projects, lead confidently, and add meaningful value to your team and organisation. Courses Are Included In This Team Management, Leadership, and Time Management Skills for Admin and Document Control Bundle: Level 7 Diploma in Leadership & Management Level 4 Time Management Executive Secretary & PA Training Level 5 Office Management and Administration Document Control Level 3 Business Administration Minute Taking Performance Management HR and Payroll Management Level 7 Project Management Special Offers of this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course: This Team Management, Leadership, and Time Management Skills for Admin and Document Control Course includes a FREE PDF Certificate. Lifetime access to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course Instant access to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course 24/7 Support Available to this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course [ Note: Free PDF certificate as soon as completing the Team Management, Leadership, and Time Management Skills for Admin and Document Control course] Team Management, Leadership, and Time Management Skills for Admin and Document Control This Team Management, Leadership, and Time Management Skills for Admin and Document Control package comprises more than 10 courses covering vital topics like team management, leadership, conflict resolution, and office administration. This training will help you develop the time management and organisational skills needed to excel in administrative and document control roles. Who is this course for? Team Management, Leadership, and Time Management Skills for Admin and Document Control Aspiring team captains, administrators, and office managers. Professionals aiming to improve their time management, leadership, and document control skills. Individuals interested in positions requiring strong time management and organisational skills. Requirements Team Management, Leadership, and Time Management Skills for Admin and Document Control To enrol in this Team Management, Leadership, and Time Management Skills for Admin and Document Control Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Time Management Course Be energetic and self-motivated to complete our Time Management Course. Basic computer Skill is required to complete our Time Management Course. If you want to enrol in our Time Management Course, you must be at least 15 years old. Career path Team Management, Leadership, and Time Management Skills for Admin and Document Control This time management training provides opportunities for a variety of professional vocations, including: Team Manager salaries range from £30,000 to £50,000 per year Administrative Manager salaries range from £28,000 to £45,000 per year Document Control Specialist salaries range from £25,000 to £42,000 a year