Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! An organisation usually benefit greatly from having human resources. Over the past 20 years, the profession has seen substantial development. In addition to handling various tasks related to an employee's life cycle, today's HR professionals are also expected to operate as business leaders who can steer a firm through and around a constantly shifting economic landscape. You have come to the perfect spot if you're looking to learn more about the HR field. We provide a thorough HR Business Partner course that covers practically all of the information you want. In this course, you will start by getting an introduction to the human resources sector. The opening will be followed by information on employee recruitment and selection procedures, as you will be employing employees with the appropriate abilities and expertise. You will also be in charge of assisting in the provision of training and development opportunities for staff, which is why we have included a segment on the employee training and development process. In addition, we will discuss the fundamentals of operations management, business process management, communicational skills, organisational skills, and many other essential topics. Because of the immense value that HR experts bring to organisations, they will always be in demand. Good HR professionals are excellent multitaskers and have good organisational skills. If you want to succeed in this field, you must be excellent at customer communication, paying attention to company demands, and achieving results which will be easier for you through our course. Seize the opportunity and enrol right away! Learning Outcomes of HR Business Partner Skills: Upon successful completion of this HR Business Partner course, you will be able to, Get an insight into the basics of human resources. Recognise the importance of employee recruitment and selection procedure. Determine the core concepts of employee training and development process. Learn to maintain employment records and statistics. Improve your understanding of operations management and business process management. Gain a thorough grasp of motivation and counselling. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the HR Business Partner course: HR Business Partner Course Module 01: Introduction to Human Resource Module 02:Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Ensuring Health and safety at the Workplace Module 05: Introduction to Business Management Module 06: Operations Management Module 07: Business Development and Succession Planning Module 08: Business Process Management Module 09: Communication Skills Module 10: Business Environment Module 11: Organisational Skills Module 12: Motivation and Counselling Module 13: Conflict Management Assessment Process Once you have completed all the modules in the HR Business Partner course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this HR Business Partner course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in human resources management who are interested in learning more about their division. Individuals with a desire to learn more about human resource management. Requirements You will not need any prior background or expertise to enrol in this course. Career path The following professions might benefit from having the HR Business Partner course: Human Resource Manager Hiring Manager Relations Manager Human Resource Executive The typical annual income for these occupations in the UK is between £25,000 and £60,000. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
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Course Overview: Step into the world of persuasive communication and unlock your sales and marketing potential with our Counselling Course - Sales and Marketing Skills Level 3. This comprehensive program is a game-changer for individuals looking to thrive in the competitive sales and marketing landscape. In today's business climate, where customer preferences and market dynamics constantly evolve, possessing advanced counselling skills is a differentiating factor that can propel your career to new heights. Research shows that professionals with effective counselling techniques achieve a remarkably 30% higher conversion rate than their peers. By honing your communication abilities, you will close more deals and establish meaningful connections with customers, fostering loyalty and repeat business. With our course, you will understand the psychology behind successful sales interactions and learn how to navigate objections, craft compelling pitches, and seal the deal with finesse. Join our Counselling Course - Sales and Marketing Skills Level 3, and position yourself as a top-performing sales professional in today's competitive market. Invest in your future success and embark on a learning journey that will revolutionise your sales and marketing career. Key Features of the Course: CPD Certification: Upon successfully completing the Counselling Course - Sales and Marketing Skills Level 3, you will receive a CPD certificate, internationally recognised as a mark of your professional development. 24/7 Learning Assistance: We understand the importance of continuous learning. That's why we offer 24/7 learning assistance, ensuring you have the support you need throughout your learning journey. Who is This Course For? This course is ideal for individuals who are already working or aspiring to work in sales and marketing roles. Whether you're a sales representative, account manager, marketing executive, or business development professional, this course will provide you with the skills and knowledge necessary to excel in your career. It is also suitable for entrepreneurs and business owners looking to enhance their sales and marketing expertise to grow their businesses. What You Will Learn: This course offers comprehensive training in sales and marketing, covering various modules to equip learners with essential skills. The first module establishes a strong foundation for successful approaches in sales and marketing. The second module focuses on effective communication and active listening, teaching learners the art of engaging with their audience. In module three, learners will learn how to prepare themselves before reaching out to potential customers. Module four explores creative openings that can capture the audience's attention in unique and captivating ways. The focus of module five is crafting compelling sales pitches that resonate with customers' needs. Module six equips learners with strategies to handle objections effectively, enabling them to address and overcome challenges during the sales process. Sealing the deal and securing long-term customer relationships is the objective of module seven. In module eight, learners will then explore post-sale strategies to nurture customer satisfaction and loyalty. Setting realistic and achievable sales targets is covered in module nine, providing learners with the tools to drive their success. Module ten emphasises the importance of data management and teaches learners how to leverage data to enhance their sales and marketing efforts. Why Enrol in This Course: By enrolling in the Counselling Course - Sales and Marketing Skills Level 3, you are choosing a top-reviewed course that has been recently updated to reflect the latest industry trends and best practices. With our comprehensive curriculum and expertly designed modules, you will develop the essential skills needed to excel in sales and marketing roles. Requirements: You only need a basic understanding of sales and marketing concepts to benefit fully from this course. A passion for learning and a desire to enhance your skills are the key prerequisites for success. Career Path: Upon completion of this course, you will be equipped for various exciting career paths in sales and marketing, including: Sales Representative - Average UK Salary: £25,000 per year Account Manager - Average UK Salary: £35,000 per year Marketing Executive - Average UK Salary: £28,000 per year Business Development Manager - Average UK Salary: £40,000 per year Sales Manager - Average UK Salary: £45,000 per year Digital Marketing Specialist - Average UK Salary: £32,000 per year Brand Manager - Average UK Salary: £38,000 per year Certification: You will receive a CPD certificate after completing the Counselling Course. The certificate demonstrates your commitment to professional development and increasing your credibility in the industry. Course Curriculum 1 sections • 12 lectures • 11:00:00 total length •Module One - Getting Started: 01:00:00 •Module Two - Understanding the Talk: 01:00:00 •Module Three - Getting Prepared to Make the Call: 01:00:00 •Module Four - Creative Openings: 01:00:00 •Module Five - Making Your Pitch: 01:00:00 •Module Six - Handling Objections: 01:00:00 •Module Seven - Sealing the Deal: 00:30:00 •Module Eight - Following Up: 01:00:00 •Module Nine - Setting Goals: 01:00:00 •Module Ten - Managing Your Data: 00:30:00 •Module Eleven - Using a Prospect Board: 01:00:00 •Module Twelve - Wrapping Up: 01:00:00
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in any professional setting. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the principles behind situational leadership Learn three factors that determine the leadership style Understand how to simplify your leadership model Get to know how have you been led in the past Understand the conscious-competence model Learn the skills required for day-to-day leadership styles Master the four leadership styles for different situations Understand how leadership is a partnership Discover how to offer feedback Learn skills audit Learn how to apply day-to-day leadership skills to a team Know how to lead a team through a transformation Why Leadership Skills Training Course For Managers right for you? This comprehensive course is beneficial for those keen to understand different leadership models, the leadership challenges and the concerns you may have about leading your team. This online course will introduce you to situational leadership type, its principles, steps to implement the leadership role, and three factors that determine the leadership style. You will learn the practical models for day-to-day leadership, the skills for day-to-day leadership styles and the process to lead a team through a transformation. By the end of the course, you will have a solid understanding of leadership styles, challenges, models and will be introduced to situational leadership. Leadership Skills Training Course For Managers Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to This Course Introduction to Leadership Styles Exercise 1: What Concerns You Most About Leading Your People The Leadership Challenges Before You The Three Types of Leadership Model Introduction to Situational Leadership The Principle Behind Situational Leadership Exercise 2: Four People How Did You Do. Exercise 3: How Have You Been Led in the Past' The Tannenbaum & Schmidt Leadership Continuum The Three Factors That Determine Leadership Style Simplifying Your Leadership Model A Practical Model for Day-to-day Leadership How You Learned to Drive: the 'conscious-competence' Model Applying Conscious-competence to Leadership Styles The First Two Skills You'll Need Four Leadership Styles for Different Situations Exercise 4: Put the Model to Work With Four More People How Did You Do? Feedback on Exercise 4 Exercise 5: Briefing How Did You Do? Feedback on Exercise 5 The Skills for Day-to-day Leadership Styles Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit The Skills for Day-to-day Leadership Styles Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit Bonus Content Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit Closing Section Exercise 7: What Have You Learned Wishing You Well Who should take this course? This leadership skills for manager course is perfect for those who wish to understand leadership models, styles, challenges, and leadership skills to execute a particular task in a professional or personal space. Entry Requirements There are no academic entry requirements for this Leadership Skills for Managers course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Leadership Skills Training Course for Managers assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Disciplined Agile Senior Scrum Master (DASSM) Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics
Disciplined Agile Senior Scrum Master (DASSM): In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics
Writing and Managing Requirements Documents - Creating the Acceptable, Approvable Requirements Document: On-Demand This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis. What You Will Learn Upon Completion, participants will be able to: Write an understood requirements document that is approvable and acceptable Validate a requirements document Manage the changes to requirements documents through the SDLC Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide The business analyst and the product/project life cycle The requirements documentation process Planning for Effective Requirements Documentation Overview of requirements planning Planning for validation Planning for verification: well-formed criteria Planning for verification: understood and usable criteria Writing Effective Requirements Documents Overview of writing requirements documents Using a standard structure / template Applying formatting techniques Meeting the challenge of writing non-functional requirements Baselining Requirements Documents Overview of the requirements baseline process Validation Verification Approval Managing Requirements Change through the Product Life Cycle Overview of requirements change management Establishing a formal change management process Tracing requirements through design and development (build, test, and implementation) Following through to post-implementation (transition and early production) Summary What did we learn, and how can we implement this in our work environments?
This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online. The approach taken is to build on the strengths people already have and their successes. It is easier to develop what you already have than to try and develop skills that do not come easily. Being yourself is the most effective tool for business networking and building relationships. This course will help those attending: Appreciate the importance of networking, and different forms of networking Understand the dynamics of communication that are specific to networking Become more confident and assured when 'working' a room Improve their influencing skills, especially with people who are experts and in positions of authority 'Sell' themselves and promote their company Identify and manage their profiles using online social networking sites Use effective follow-up to maintain active contacts and connections Select the correct networking groups, clubs and events Create their own personal network 1 The importance, and different types, of networking Personal objectives and introductions Test networking session Examples of the importance, purpose and format of various types of networking, and benefits you can expect 2 How to work a room - preparation and strategy Three things to know before you attend any event Non-verbal communication and art of rapport Breaking the ice - worked examples with practical demonstration 3 Communication dynamics in networking - the power of the listening networker Why it is better to listen than talk Effective questioning and active listening Creating a natural and engaging conversation, 1-2-1 and in a larger group 4 Assumptions when networking How to use the 'instant judgement' of others to your advantage What assumptions are you making? How to keep an open mind 5 Business networking etiquette Meeting and greeting at a business networking event - approaching complete strangers and introducing yourself Socialising: joining and leaving groups easily Making a good first impression in 30 seconds The use of status when networking 6 Making connections Asking for cards, contact details and referrals Gaining a follow-up commitment Some tips and tricks 7 Business networking rehearsals Practice sessions 8 Personal business networking online Overview of different types of networking sites - there is a lot more out there than just Facebook! Examples of creating an effective profile Using social networking effectively - case studies and application 'Advanced' applications - blogs, articles, twitter, feeds, etc. Online demonstration and examples 9 Building relationships - follow-up and follow-through Maintaining a good database Developing a contact strategy with different types and levels of contact How to analyse your contact base
Description Educational Technology Diploma Introducing the Educational Technology Diploma, a comprehensive online course meticulously crafted to guide learners through the dynamic realm of educational technology. This course promises to offer students profound insights into the ever-evolving world of tech-driven education. A blend of theory and practical understanding, it strives to produce individuals who are not only well-versed in educational technology but can also adeptly implement these learnings in real-world scenarios. The course begins with an 'Introduction to Educational Technology', giving students a holistic understanding of the field's nuances. As the journey progresses, one will uncover the 'Theories and Models of Educational Technology'. These foundational concepts ensure that students understand the principles and practices that govern this domain. No educational technology course would be complete without exploring the tangible and intangible tools. With 'Hardware and Software in Educational Technology', learners are introduced to the core technical components, and their educational applications. The next step in this digital adventure is understanding 'The Internet and Digital Literacy'. In the digital age, it is imperative for educators to be internet-savvy and understand the intricacies of digital literacy. With the rise in smartphone usage, 'Mobile Learning and Educational Apps' has seen an unprecedented surge. This course segment guides learners on harnessing the power of mobile devices to enhance the learning experience. On a similar note, 'Social Media and Collaboration Tools' enlightens students about the potential of social media in education. From fostering collaboration to enhancing engagement, social media brings a new dimension to modern-day teaching methods. The Educational Technology Diploma also sheds light on the exciting world of 'Gamification and Game-based Learning'. Engaging and interactive, this module introduces techniques to make learning enjoyable and retention-focused. The subsequent section, 'Learning Analytics and Data-Driven Instruction', provides a deep understanding of how data can inform teaching strategies, helping educators personalise the learning journey for each student. 'E-Learning and Distance Learning' is undeniably one of the most pertinent topics today. The course walks students through the methodologies and strategies to create effective e-learning modules, ensuring learners remain engaged and motivated despite physical distances. Finally, the course culminates with 'Future of Educational Technology'. As the landscape of education and technology is in constant flux, this section propels learners into the possible advancements and innovations that the future might hold. It encourages students to think ahead, ensuring that they remain at the forefront of educational technology advancements. To summarise, the Educational Technology Diploma is more than just an online course; it is a gateway to the future of education. This meticulously designed curriculum guarantees that upon completion, learners will be armed with the knowledge and skills required to navigate and innovate in the digital education arena. Enrol today to embark on this enlightening journey into the world of educational technology. What you will learn 1:Introduction to Educational Technology 2:Theories and Models of Educational Technology 3:Hardware and Software in Educational Technology 4:The Internet and Digital Literacy 5:Mobile Learning and Educational Apps 6:Social Media and Collaboration Tools 7:Gamification and Game-based Learning 8:Learning Analytics and Data-Driven Instruction 9:E-Learning and Distance Learning 10:Future of Educational Technology Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.