15972 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before If you're passionate about Interior design and crave the satisfaction of transforming a space, our comprehensive online bundle package is the ideal way to kickstart your career in Interior Design! Interior design is a lucrative career opportunity! The Interior design industry generates an impressive £15.3 billion per annum in the UK alone. Right now is the perfect moment to unleash your creative flair and step into a world of limitless possibilities with our QLS-Endorsed Level 5 Diploma in Interior Design. Our course bundle offers a well-rounded education, combining the creative aspects of design with the technical knowledge needed to bring your ideas to life. Learn about space planning, architectural styles, and the fundamentals of landscape architecture. Master residential and commercial design through dedicated courses, and gain valuable skills in using industry-standard CAD software. With a single payment, you will gain access to Diploma of Interior Design and Decoration (Online) course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Interior Design Bundle Package includes: Course 01: Diploma in Interior Design at QLS Level 5 10 Additional CPD Accredited Premium Courses related to Interior design- Course 01: Interior Design & Home Styling Course 02: Architectural Studies Course 03: Creating Children's Room Online Course Course 04: DIY Home Improvement Course 05: Architectural Studies Course 06: Landscape Architecture Course 07: Building Design and Construction Course 08: CAD Designer Training (AutoCAD, T-Flex CAD, SolidWorks, FreeCAD) Course 09: Construction Cost Estimation Course 10: Decision-Making in High-Stress Situations Empower yourself to design your dream spaces. Take this course and unlock exciting career opportunities in the ever-evolving world of interior design. Enrol Now! Learning Outcomes of Interior Design Apply design principles to create functional and aesthetically pleasing spaces. Master space planning techniques to optimize layouts and traffic flow. Develop a strong understanding of colour theory and its impact on interiors. Confidently select furniture, fixtures, and finishes to create a cohesive style. Learn essential building design and construction concepts. Master professional decision-making skills for success in the design industry. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Interior Design Get a free student ID card with Interior Design Training program (£10 postal charge will be applicable for international delivery) The Interior Design is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Interior Design course materials The Interior Design comes with 24/7 tutor support Start your learning journey straight away! Curriculum Breakdown Main Course: Diploma in Interior Design at QLS Level 5 Module 01: Popular Interior Design Styles and How to Use Them Module 02: Design Principles and Elements in Interiors Module 03: Introduction to Colour in Interiors Module 04: Introduction to Space Planning In Interiors Module 05: Textiles and Fabrics for Interiors Module 06: Styling and Staging Interior Spaces Course 01: Interior Design & Home Styling Module 1: Introduction to Interior Design Module 2: Design Principles Module 3: Project Overview Module 4: Design Elements Module 5: Design Elements Practical Components Module 6: Room by Room Design Module 7: Popular Interior Designs Module 8: Sustainable Design Module 9: Presenting Your Ideas Module 10: Managing Interior Design Business Course 02: Architectural Studies Module-01: Introduction To Architectural Studies Module-02: Ancient Architecture Module-03: Architectural Ideas And Movements Module-04: Architectural Styles Module-05: Art Deco Architectural Style Module-06: Scandinavian Architectural Style Module-07: Victorian Architectural Style Module-09: Gothic Architectural Style Module-08: Classical And Early Christian Architectural Style Module-10: Baroque And Rococo Architectural Style Module-11: Eclecticism Architectural Style Module-12: Modern And Post-Modern Architectural Style Module-13: Interior Designing Module-14: Colour In Interior Designing Module-15: Lighting In Interior Design Part One Module-16: Lighting In Interior Design Part Two =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Design enthusiasts DIY renovators Aspiring designers Homeowners Requirements No prior background or expertise is required for this Interior Design bundle. Career path Upon successful completion of our Interior Design bundle, candidates may choose to pursue an extensive range of careers. Interior designer Decorator Architect Project manager Design consultant Freelancer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Interior Design at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Our Online A-Level Economics Course aims to provide you with an understanding of the economic and social environment. Through studying this course, you will learn about a wide-range of microeconomic and macroeconomic theories and principles. You will also learn to think like an economist, using an enquiring, critical and thoughtful approach in your study. The same A-Level qualification you'd get in school or college Unlimited 1:1 support from your Economics tutor Fast-track - get the qualification when you need it Study 24/7, 365 on your phone, tablet or laptop You don't need any previous qualifications to study this A-Level course. This course will teach you the Edexcel A-Level Economics syllabus (9EC0). You'll study 4 units: Introduction To Markets and Market Failure The UK Economy - Performance And Policies Business Behaviour and The Labour Market A Global Perspective For a full breakdown of course content, download the A-Level Economics Brochure. All of your lessons and assessments are available on CloudPort - our Moodle-based learning environment (Moodle VLEs are used by most colleges and universities in the UK). Start with lesson 1 and work through the course in a linear pathway or choose to jump to the section that you need. Your learning is completely flexible and allows you to set your programme of learning around the skills you need. Submit assessments as you work through the course. Get instant results and feedback on activities to track your progress. Use these assessments as learning launchpads, allowing you to focus your time on the topics you need to brush up on. You will have access to all course materials, assessments and tutor support for 24 months from the day of enrolment. Extensions are available for students who wish to study over a longer period. You are not alone! You will be assigned a personal 1:1 tutor on your day of enrolment. Your tutor will remain by your side, throughout your learning journey until you get qualified. All tutors are qualified teachers and subject matter specialists who will ensure you have the correct guidance and support when you need it. As a CloudLearn student you will have unlimited access to tutor support. CloudLearn GCSEs and A-Levels are structured around formative assessments allowing you to test your knowledge as you work towards qualification. Before taking your exam you will submit a mock exam to give you the practise you need before the big day. When ready we arrange your exam. We have agreements with exam centres all over the UK. Our students also take advantage of preferential pricing due to the volume of students we channel to exam centres. As part of your enrolment service package we will make all the arrangements for your final exam. This includes locating a centre and booking the relevant exam/s. Exam fees are additional. Exam fees can be bundled using the Exam Bundles drop down when adding to basket. Have a look on our Exams Page for a detailed explanation of this service. The Edexcel A-Level Economics exam is available in May/June each year. It is assessed over 3 exam papers: Paper 1 9EC0 01 - 2 hour exam Paper 2 9EC0 02 - 2 hour exam Paper 3 9EC0 03 - 2 hour exam We generally ask that you book written exams at least 6 months in advance, however subjects that includes NEA (A-Level Eng Lit & A-Level History), Practicals (A-Level Sciences), or Fieldwork (A-Level Geography) you are recommended to note the following deadlines for booking and give us at least 8 months booking notice. Booking deadlines are 5-8 months prior to the exam date. Booking your exam after the booking deadline will incur late fees (available for one month after deadline) and high late fees (available up until exam entry closure). Some students will study for the exam over a period of months or years, as they dictate their own study schedule. We do however have students who will study intensively and prepare in a matter of weeks. You are only constrained by the exam diet. A-Level exams are available in May/June of each year.We are so confident in the CloudLearn model of study that we guarantee you will pass your exam. As long as you do what we recommend, we offer a full money-back guarantee. The UK's only GCSE and A-Level specialist Study at your pace, where and when you want Study interactively on any device We guarantee your exam pass We arrange your exams Our flexible study, unlimited support, and interest-free payment plans allow you to fit learning around your busy schedule That's why we support thousands of students every year, to get the GCSEs they need to prosper. Choose to pay in full or spread the cost over our 6 months interest-free payment plans. We offer longer payment plans of 12, 24, 36 or 48 months. These extended plans are subject to interest. For more details contact our student advisors on 0330 111 4006 or visit our payment plan page. The unique skills that you will acquire during your CloudLearn A-Level Economics FT 2015 Course will prepare you for further learning opportunities and a variety of career choices. You will develop your interpretative and problem solving skills, whilst learning how to be an innovative and adaptable thinker, by applying new knowledge to current issues in a wide-range of contexts. Through analysis of market failure and government intervention, you will learn to think critically about economic, social and political issues, as well as develop your executive function and decision making skills. Furthermore, as our analysis of markets, consumers and government intervention draws on local, national and global contexts, you will learn about the importance of open-mindedness, social responsibility, ethics and leadership. We also hope to show you the benefits of continuous learning and intellectual curiosity by inspiring a sustained enjoyment of, and interest in the economic and social environment. Therefore, your CloudLearn A-Level Economics FT 2015 Course focuses on improving your skill-set so that you are equipped to prosper in any learning environment or career-path.

🌟 Discover Your True Greatness! Enroll in 'Why You Are In Fact Great?' Online Course Today! 🌟 Unleash the power within you and embrace your incredible potential with our transformative online course! Are you ready to uncover the amazing qualities that make you unique and exceptional? In this empowering course, you'll embark on a life-changing journey of self-discovery and self-empowerment. Led by renowned experts in personal development, 'Why You Are In Fact Great?' is designed to help you:   🚀 Gain a deep understanding of your strengths and abilities. 🌟 Overcome self-doubt and embrace your true worth. 💡 Discover the keys to unlocking your full potential. 🔑 Cultivate a positive mindset for success and fulfillment. 🌈 Embrace self-love and build unshakable confidence. 🌱 Develop practical strategies for personal growth and achievement. This course isn't just about discovering your greatness; it's about celebrating it! Through engaging lessons, practical exercises, and insightful guidance, you'll embark on a journey of self-affirmation and empowerment like never before. Join a community of like-minded individuals committed to personal growth and positive change. Gain the tools and knowledge you need to break through limitations and live a life of purpose and fulfillment. Ready to realize your true potential and embrace your greatness? Enroll in 'Why You Are In Fact Great?' today and start your transformational journey towards a more confident, empowered, and fulfilled YOU! Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00

🌟 Unlock Your Potential with 'Inspiration and Guidance for a Foothold in Life' Online Course! 🌟 Are you ready to embark on a transformative journey toward a more empowered, fulfilled life? Look no further! Our comprehensive online course, 'Inspiration and Guidance for a Foothold in Life,' is your key to unlocking the doors to personal growth, success, and lasting happiness.     🚀 Gain Clarity: Discover your true passions, strengths, and values as you embark on a profound self-discovery journey. Uncover the roadmap to your authentic self and gain crystal-clear clarity on your life's purpose.     🌈 Embrace Inspiration: Learn from seasoned experts who share wisdom, practical strategies, and motivational insights to fuel your inspiration. Tap into your inner drive and unlock the creative forces that will propel you toward your goals. 🛠️ Develop Essential Skills: Acquire valuable life skills, from effective communication and time management to resilience and mindfulness. Equip yourself with the tools needed to navigate life's challenges with confidence. 🌟 What You'll Experience: Engaging video modules led by industry experts and thought leaders Actionable exercises and worksheets to apply newfound knowledge Community support through discussions, forums, and networking opportunities Ongoing guidance and mentorship for continual growt   🎓 Whether you're a student, professional, or someone seeking personal development, this course is tailored to meet you at your current stage in life and propel you toward greater heights. 🌟 Join countless individuals who have transformed their lives with our course! Seize this opportunity to step into your potential, embrace your aspirations, and carve your path to success. Don't wait for tomorrow to start living the life you've always envisioned. Enroll now in 'Inspiration and Guidance for a Foothold in Life' and take the first empowering step toward a brighter, more fulfilling future! 🌟 Course Curriculum

***24 Hour Limited Time Flash Sale*** Effective Land Management Through Environmental Studies Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter As climate change accelerates, effective land management is vital for the UK. Did you know that 56% of England's land is under threat from soil erosion, impacting food security and biodiversity? Are you concerned about climate change and its impact on landscapes and communities? If so, then this Effective Land Management Through Environmental Studies bundle could be your gateway to a fulfilling career in effective land management. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Effective Land Management Through Environmental Studies bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Effective Land Management Through Environmental Studies Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Bundle: Course 01: Diploma in Land Management at QLS Level 5 Course 02: Agricultural Science Course 03: Online Course in Conservation Course 04: Environment Management Course 05: Environmental Health Course 06: Environmental Law 2021 Course 07: Meteorology Course 08: Diploma in Water Treatment Course 09: Forestry Course 10: Oil and Gas Industry Course 11: Botany Course 12: Wildlife Rescue and Rehabilitation Course 13: Architectural Studies Course 14: Cleaning: Disinfection, Waste Management and Chemical Safety Course 15: COSHH (Control of Substances Hazardous to Health) - Awareness Course 16: Spill Management Training Course 17: Horticulture & Organic Gardening Course 18: Homesteading Diploma Course 19: Floristry Academy Diploma Course 20: Arboriculture Course 21: Marine Biology Course - Online Diploma Course 22: Garden Design Course 23: Reproduction in Flowering Plants Course 24: Kitchen Gardening Course 25: Mushroom Growing Course Course 26: Carbon Literacy Knowledge Course 27: Animal Science Course 28: Ornithology Course 29: Biotechnology Course 30: Biomedical Science With Effective Land Management Through Environmental Studies, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. Learning Outcomes Analyse environmental challenges related to land use and resource management. Design and implement sustainable land management practices. Evaluate the impact of agricultural and industrial activities on the environment. Apply environmental regulations and legal frameworks. Contribute to conservation efforts and biodiversity protection. Develop responsible and ethical approaches to land management. Enrol in Effective Land Management Through Environmental Studies today and take the first step towards achieving your goals and dreams. Why buy this Bundle? Free CPD Accredited Certificate upon completion of Effective Land Management Through Environmental Studies Get a free student ID card with Effective Land Management Through Environmental Studies Lifetime access to the Effective Land Management Through Environmental Studies course materials Get instant access to this Effective Land Management Through Environmental Studies course Learn Effective Land Management Through Environmental Studies from anywhere in the world 24/7 tutor support with the Effective Land Management Through Environmental Studies course. Start your learning journey straightaway! Effective Land Management Through Environmental Studies premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Effective Land Management Through Environmental Studies is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Effective Land Management Through Environmental Studies course. After passing the Effective Land Management Through Environmental Studies exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Land Management Through Environmental Studies course is ideal for: Students seeking mastery in Effective Land Management Through Environmental Studies Professionals seeking to enhance Effective Land Management Through Environmental Studies skills Individuals looking for an Effective Land Management Through Environmental Studies-related career. Anyone passionate about Effective Land Management Through Environmental Studies Requirements This Effective Land Management Through Environmental Studies doesn't require prior experience and is suitable for diverse learners. Career path This Effective Land Management Through Environmental Studies bundle will allow you to kickstart or take your career in the related sector to the next stage. Land manager Conservation officer Environmental consultant Sustainable farmer Water treatment specialist Forestry technician Policy analyst Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

🚀 Unleash Your Potential: Join 'Becoming a Person of Action' Online Course! 🚀   Are you tired of feeling stuck, watching opportunities pass you by, and dreaming about a more fulfilled life? It's time to break free from the chains of procrastination and transform into the unstoppable force you were meant to be!   🌟 Introducing 'Becoming a Person of Action' Online Course! 🌟   🚨 Why This Course? This isn't just another self-help program; it's a dynamic blueprint for turning your dreams into reality. Developed by experts in personal development and success, this course is designed to propel you into a life of action, achievement, and fulfillment.   💡 What You'll Learn: ✅ Overcoming Procrastination: Break free from the shackles of procrastination and start taking decisive actions. ✅ Goal Setting Mastery: Learn the art of setting and achieving goals that align with your passions and purpose. ✅ Time Management Tactics: Discover practical strategies to maximize your time and productivity. ✅ Building Unstoppable Habits: Develop habits that propel you forward and create lasting positive change. ✅ Mindset Shifts: Cultivate a mindset of success and resilience to overcome challenges.   🔥 What Sets Us Apart: ✨ Interactive Learning: Engage in immersive exercises, quizzes, and discussions for a hands-on learning experience. ✨ Expert Guidance: Benefit from the wisdom of seasoned mentors with a track record of success. ✨ Community Support: Connect with like-minded individuals, share experiences, and build a network of support. ✨ Lifetime Access: Enjoy unlimited access to course materials, ensuring continuous growth and reinforcement.   🎁 Limited Time Offer: Enroll Now and Receive Exclusive Bonuses! 📚 Action Workbook: A companion workbook to apply course principles to your unique journey. 🎯 Personalized Goal-Setting Session: A one-on-one session with a success coach to set your personalized action plan.   🌈 Your Transformation Awaits - Act Now! Don't let another moment pass you by. Join 'Becoming a Person of Action' and take the first step towards the life you've always envisioned.   🚀 Your dreams are waiting - become the person of action you were destined to be! 🚀 Course Curriculum

Get ready for an exceptional online learning experience with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Sales & Marketing package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Sales & Marketing package has something for everyone. As part of the Sales & Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media CPD-accredited courses: Course 01: Mechanical Engineering Course 02: Electric Vehicle Battery Management System Course 03: Automotive Engineering: Onboard Diagnostics Course 04: Hybrid Vehicle Expert Training Course 05: Large Goods Vehicle (LGV) Course 06: Car Mechanic Interactive Online Training Course 07: Bicycle Maintenance Course Course 08: Motorbike Maintenance Course Course 09: Automotive Engineering: Onboard Diagnostics Course 10: Diploma in Supercharger Automobile Engineering Course 11: Crack Your Mechanical Engineer Interview Course 12: Engine Lubrication Systems Online Course Course 13: MET Technician Course 14: Workshop Technology: Machine Shop Theory Course 15: Workplace First Aid Online Training Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis, & Social Media bundle, you will gain the following: CPD QS Accredited Proficiency with this Sales & Marketing bundle After successfully completing the Sales & Marketing bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Sales & Marketing bundle The online test with immediate results You can study and complete the Sales & Marketing bundle at your own pace. Study for the Sales & Marketing bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Sales & Marketing bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media, a rich anthology of 30 diverse courses. Our experts handpick each course in the Sales & Marketing bundle to ensure a wide spectrum of learning opportunities. This Sales & Marketing bundle will take you on a unique and enriching educational journey. The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Sales & Marketing bundle offers you the flexibility and convenience to learn at your own pace. Make the Sales & Marketing package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle is perfect for: Aspiring Sales Professionals: Ideal for individuals looking to start a career in sales and wanting to understand the foundational aspects of sales management. Marketing Executives: Suitable for marketing professionals who wish to integrate sales management techniques with marketing strategies to enhance performance. Entrepreneurs and Business Owners: Tailored for business leaders aiming to refine their sales and negotiation skills to drive business growth. Customer Relationship Managers: Beneficial for CRM professionals seeking to deepen their understanding of Know Your Customer (KYC) practices and sales analysis. Social Media Managers: Perfect for those in social media roles looking to leverage platforms for sales enhancement and targeted marketing. Requirements You are warmly invited to register for this Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Sales Management: Marketing, Negotiation Skills, KYC, Sales Analysis & Social Media course completion, you can expect to: Sales Coordinator Account Manager Sales Analyst Marketing Manager Negotiation Consultant Customer Relationship Manager Business Development Manager Social Media Strategist Sales Director Entrepreneur Certificates CPD Certificates Digital certificate - Included

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In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks. If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017. This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities: How to comply with your obligations and stay compliant FWRA – linked with PCPs Mandatory AML Policies and Procedures - SRA have concerns Training and supervising staff Audits SRA requirements Reporting SARS POCA/TA Fulfilling reporting officer and compliance officer duties Target Audience The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.