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1076 Courses

Organisational Skills Course for Administrator

4.3(43)

By John Academy

Are you a professional who needs to learn about organisational skills? Learn about organisational skills and become successful administrator through this well-comprehensive course. Description: Organisational skills are the most important skill an administrator should have. You would be able to get these organisational skills through learning from this course. You need to know how to prioritise your schedule and daily tasks which you will learn in this course. Also, learn how to resist procrastination and make plans to stay organised in the future to become more productive and successful in your career. Who is the course for? Any types of an administrator who is interested in acquiring organisational skills. People who have an interest in learning about the administrative organisation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Organisational Skills Course for Administrator is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistant Administrative Manager Administrator Businessmen Manager. Organisational Skills Course for Administrator Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Organisational Skills Course for Administrator- Activities 00:00:00 Mock Exam Mock Exam- Organisational Skills Course for Administrator 00:20:00 Final Exam Final Exam- Organisational Skills Course for Administrator 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Organisational Skills Course for Administrator
Delivered Online On Demand11 hours 40 minutes
£18

Online Medical Secretary Course

By Study Plex

A medical secretary is an essential administrative professional in the healthcare industry. It has a very lucrative career prospect with a huge demand in the UK. Our comprehensive Medical Secretary Course offers an exciting opportunity to embark on this rewarding career. Throughout this course, you will gain a deep understanding of the functions and key responsibilities of a medical secretary, equipping you with the necessary skills and abilities to excel in this vital role. Along with all the essential administrative skills, you will have all the necessary skills needed for your professional development. Regal aspects and ethics governing healthcare practices Maintaining Medical Records Application of information technology in daily works Best practices to uphold patient privacy Proper hygiene guidelines to maintain a safe work environment Familiarisation with medical terminology for effective communication Who should take this course? This course is ideal for aspiring medical secretaries looking to enter the healthcare industry This is an ideal course for current medical secretaries seeking to enhance their skills and knowledge. This course is open to individuals interested in healthcare administration and patient care support. This course is also open to anyone eager to pursue a rewarding career in the medical field. Entry Requirements This course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This Course will provide significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Health and Social Care Worker Training, enrol on our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector. This Course is accredited by Continuing Professional Development (CPD), the International Institute of Risk and Safety Management (IIRSM) and the Institute for Agriculture and Trade Policy (IATP).

Online Medical Secretary Course
Delivered Online On Demand
£19

Medical Transcription, Medical Writing for Medical Receptionist

By NextGen Learning

Picture yourself earning a comfortable living while immersing yourself in the world of healthcare. In the UK, professionals in medical receptionist, medical transcription, and medical writing roles can enjoy a rewarding salary range of £20,000 to £35,000 per year. Seize the opportunity to excel in these lucrative careers with our comprehensive bundle, featuring three empowering courses: Medical Receptionist, Medical Transcription, and Medical Writing. In this bundle, you'll explore three essential courses: Medical Receptionist, Medical Transcription, and Medical Writing. The Medical Receptionist course provides skills in efficient administrative tasks, covering medical office procedures, patient record management, appointment scheduling, and effective communication in a medical setting. The Medical Transcription course focuses on accurately converting audio recordings into written medical reports, expanding your medical knowledge. Lastly, the Medical Writing course hones your writing skills to create precise and accurate medical documents, reports, and correspondence. Each course in this Medical Transcription, Medical Writing for Medical Receptionist bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Medical Receptionist Medical Transcription Medical Writing Learning Outcome: Acquire a solid understanding of medical terminology, enabling effective communication within healthcare environments. Master the skills required to maintain organised and efficient medical records, ensuring smooth workflow and patient care. Develop proficiency in transcription techniques, accurately transcribing medical reports and records. Cultivate strong writing skills specific to the medical field, enabling you to produce well-structured and precise medical documents. Enhance your attention to detail, ensuring the accuracy and integrity of medical records and reports. Gain insight into the ethical and legal considerations surrounding medical transcription and writing, ensuring compliance with industry standards. In the Medical Receptionist course, you will learn the essential skills required to efficiently manage administrative tasks within medical settings. From patient record management to appointment scheduling, this course provides a comprehensive foundation for success as a medical receptionist. The Medical Transcription course focuses on the art of converting audio recordings into accurate written medical reports. Through this course, you will develop the expertise to transcribe complex medical terminology and produce precise medical documents. The Medical Writing course equips you with the skills to create clear, concise, and accurate medical documents. From reports to correspondence, this course hones your writing abilities to effectively communicate medical information. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in medical administration Existing medical professionals seeking to expand their skillset Writers interested in specialising in medical writing Individuals looking for a career change within the medical field Students or graduates seeking to enhance their employability in the healthcare industry Career path Medical Receptionist: £20K to £25K/year. Medical Administrator: £22K to £28K/year. Senior Medical Receptionist: £25K to £30K/year. Medical Transcriptionist: £22K to £28K/year. Medical Transcription Team Lead: £25K to £32K/year. Medical Writer: £25K to £35K/year. Medical Communications Specialist: £28K to £40K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Medical Receptionist absolutely free! Upon finishing Medical Transcription and Medical Writing, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Medical Transcription, Medical Writing for Medical Receptionist
Delivered Online On Demand8 hours
£21

Clinical Observations, Clinical Governance with Medical & Clinical Administration

By NextGen Learning

Imagine a world where your expertise influences health outcomes, impacts patient care, and contributes to the smooth operation of clinical environments. All while earning a generous salary - in the UK, professionals in clinical administration and governance roles earn between £30,000 to £60,000 per year, with room for growth and progression. Our bundle, composed of 'Clinical Observations Skills', 'GP - Clinical Governance' and 'Medical & Clinical Administration Diploma', is designed to equip you with the theoretical knowledge necessary to navigate these critical aspects of healthcare provision. This trio of courses is ideal for anyone aiming to progress in the clinical field, as it provides an in-depth understanding of patient observations, the principles of clinical governance, and the ins and outs of medical administration. Each course in this Clinical Observations, Clinical Governance with Medical & Clinical Administration bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Clinical Observations Skills GP - Clinical Governance Medical & Clinical Administration Diploma Learning Outcomes: Understand the fundamental principles and techniques of clinical observations. Gain a comprehensive knowledge of clinical governance in general practice. Develop strong administrative capabilities to support medical and clinical operations. Learn the theoretical elements that influence patient care and safety. Enhance your knowledge of the ethics, policies, and procedures related to clinical operations. Now, let's dive into a deeper understanding of these courses. 'Clinical Observations Skills' is centred around equipping you with a sound theoretical understanding of patient observations, which play a crucial role in ensuring patient safety and recovery. This knowledge can significantly impact the quality of healthcare delivery. 'GP - Clinical Governance' offers a deep dive into the principles and components of clinical governance within general practice. The course highlights the necessity for transparency, accountability, and consistent quality in healthcare delivery, making this an essential course for aspiring clinical professionals. Lastly, the 'Medical & Clinical Administration Diploma' is designed to build your knowledge on the administrative aspects of healthcare settings. The course covers a wide range of theoretical topics that are crucial to the smooth operation of any clinical environment. Whether you're an aspiring clinical administrator, a healthcare executive, or a clinical director, this bundle is a powerful tool to enhance your clinical, theoretical knowledge. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Those seeking to enhance their theoretical knowledge in clinical practices. Aspiring healthcare administrators looking to understand the intricacies of medical and clinical administration. Health practitioners who wish to gain a comprehensive understanding of clinical governance. Professionals who want to influence patient outcomes through knowledge of clinical observations. Individuals aiming for career progression in the clinical field. Career path Clinical Administrator - £20K to 30K/year. Medical Secretary - £22K to 30K/year. Practice Manager (GP) - £35K to 50K/year. Clinical Governance Manager - £40K to 60K/year. Clinical Service Manager - £37K to 60K/year. Healthcare Executive - £60K to £100K/year. Clinical Director - £80K to £120K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Clinical Observations Skills absolutely free! Upon finishing GP - Clinical Governance and Medical & Clinical Administration Diploma, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Clinical Observations, Clinical Governance with Medical & Clinical Administration
Delivered Online On Demand11 hours
£21

Level 2 Diploma in Business Administration Course

By Training Tale

This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Learning Outcomes After completing this Level 2 Diploma in Business Administration course, the learner will be able to: Know how to communicate in a business environment. Gain a solid understanding of principles of business document production and information management. Gain extensive skills in developing working relationships with colleagues. Gain an in-depth understanding of employer organisations. Enhance communication and performance skills in a business environment. Manage personal and professional development. Know how to work safely in a business environment. Why Choose Level 2 Diploma in Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Course Course 01: Level 2 Diploma in Business Administration Course 02: Level 3 Business Administration Course 03: Level 7 Business Management Course 04: Level 5 Diploma in Business Analysis Course 05: Level 1 Business Management ***Other Benefits of Level 2 Diploma in Business Administration Course Free 5 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Diploma in Business Administration course ] Course Curriculum *** Level 2 Diploma in Business Administration *** Module 1: Communication in a Business Environment Module 2: Principles of Providing Administrative Services Module 3: Principles of Business Document Production and Information Management Module 4: Understand Employer Organisations Module 5: Manage Personal Performance and Development Module 6: Develop Working Relationships with Colleagues Module 7: Manage Diary Systems Module 8: Produce Business Documents Module 9: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms Assessment Method After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Students who intend to enrol in this Level 2 Diploma in Business Administration course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

Level 2 Diploma in Business Administration Course
Delivered Online On Demand36 hours
£21

Hotel Receptionist Diploma

4.3(43)

By John Academy

Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Hotel Receptionist Diploma
Delivered Online On Demand9 hours
£18

Microsoft Windows 8 Professional Operating System

4.3(43)

By John Academy

Description: Microsoft Windows 8 is the latest iteration of Microsoft's widely used Windows operating system. This new version of Windows incorporates hundreds of new features as well as improvements to existing ones. By this Microsoft Windows 8 Professional Operating System you will learn what you need on any computer running the Windows 8 Pro operating system. With work and play functionality, Windows gives you the power to quickly browse websites, watch movies, play games, polish your resume and pull together a killer presentation all on a single PC. So, if you want to improve your skills on this professional level, you can join this course. Learning Outcomes: Take a look at the new File Explorer application previously known as Windows Explorer by learning how to use the program, customizing it, and changing folder and search options Get more information regarding the Recycle Bin Use libraries and search options to improve your organisation Learn about administrative file tools - like command prompt and PowerShell - and create, manage and edit files and folders Share files and folders using the Charms bar and file explorer Catch up on the security tools including Action Centre, Windows Defender, Windows Firewall, and the Family Safety Centre features Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Windows 8 Professional Operating System is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Windows 8 Professional Operating System is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Microsoft Windows 8 Professional Operating System Using File Explorer 00:30:00 Customizing File Explorer 00:30:00 Changing Folder and Search Options 00:30:00 Working with the Recycle Bin 00:30:00 Customizing Libraries 00:30:00 Creating a New Library 00:30:00 Searching from the Charms Bar 00:30:00 Searching from the Desktop 00:30:00 Creating Files and Folders 00:30:00 Managing Files and Folders 00:30:00 Working with Files 00:30:00 Making a File or Folder Easy to Access 00:30:00 Using Administrative File Tools 00:30:00 Sharing Files from the Charms Bar 00:30:00 Sending Files from File Explorer 00:30:00 Sharing Files from File Explorer 00:30:00 Using Zipped Folders 00:30:00 Using the Action Center 00:30:00 Using Windows Defender 00:30:00 Using Windows Firewall 00:30:00 Keeping Your Family Safe, Part One 00:30:00 Keeping Your Family Safe, Part Two 00:30:00 Mock Exam Mock Exam- Microsoft Windows 8 Professional Operating System 00:20:00 Final Exam Final Exam- Microsoft Windows 8 Professional Operating System 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Windows 8 Professional Operating System
Delivered Online On Demand11 hours 40 minutes
£18

Level 2 Certificate in Customer Service

4.3(43)

By John Academy

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 2 Certificate in Customer Service
Delivered Online On Demand32 hours
£18

Microsoft InfoPath 2007 Advanced

4.3(43)

By John Academy

Description: InfoPath is a powerful program created for collecting data from users on a variety of platforms. In this course, you will learn the advanced skills, knowledge, and information about the advanced functions and features of Microsoft InfoPath 2007. Explore how different types of controls are used to achieve your desired effect. Appreciate plenty of programming options for extending the uses and features of InfoPath that you can learn. Who is the course for? Professionals who want to learn about the Microsoft InfoPath 2007 People who have an interest in the advanced features of Microsoft InfoPath 2007 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft InfoPath 2007 Advanced course is a useful qualification to possess and would be beneficial for any type of professions or career from any type of industry you are in such as: Administrative Assistant Executive Assistant Office Administrator Office Manager Personal Assistant Secretary Senior Manager. Microsoft InfoPath 2007 Advanced Module One - Getting Started 00:30:00 Module Two - Types of Controls 01:00:00 Module Three - Repeating and Optional Controls 01:00:00 Module Four - Actions 01:00:00 Module Five - Importing Form Designs 01:00:00 Module Six - Advanced Topics 01:00:00 Module Seven - Custom Task Panes 01:00:00 Module Eight - Understanding Code 01:00:00 Module Nine - Publishing Forms 01:00:00 Module Ten - SharePoint Integration 01:00:00 Module Eleven - Publishing Forms for Use with SharePoint 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft InfoPath 2007 Advanced 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft InfoPath 2007 Advanced
Delivered Online On Demand11 hours
£19

Microsoft InfoPath 2007 Essentials

4.3(43)

By John Academy

Description: Microsoft InfoPath 2007 is created to be used for designing, distributing, filling and submitting electronic forms containing structured data. In this course, you will learn how to operate the slide show while you deliver your presentation and how to use all the tools you need to create, manage, and fill out for Microsoft InfoPath 2007. Understand how the different control for the program control types can be used for. In this course you will learn the necessary skills, knowledge and information about the Microsoft InfoPath 2007.  Who is the course for? Professionals who want to learn about the basic features of Microsoft InfoPath 2007. People who have an interest in knowing the essentials in Microsoft InfoPath 2007. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft InfoPath 2007 Essentials course is a useful qualification to possess and would be beneficial for any type of professions or careers such as: Administrative Assistant Executive Assistant Office Administrator Office Manager Personal Assistant Secretary Senior Manager. Microsoft InfoPath 2007 Essentials Module One - Getting Started 00:30:00 Module Two - Opening and Closing InfoPath 01:00:00 Module Three - Filling Out a Form 01:00:00 Module Four - Designing a Form Framework 01:00:00 Module Five - Adding Labels 01:00:00 Module Six - Adding Controls 01:00:00 Module Seven - Formatting Controls 01:00:00 Module Eight - Working with Data Sources 01:00:00 Module Nine - Creating a View 01:00:00 Module Ten - Finishing the Form 01:00:00 Module Eleven - Distributing Your Form 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft InfoPath 2007 Essentials 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft InfoPath 2007 Essentials
Delivered Online On Demand11 hours
£19