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6438 Courses

School Administrator - CPD Accredited

By Wise Campus

School Administrator: School Administrator Do you want to be a school administrator in an educational institution? If so, this School Administrator Training will undoubtedly assist you in running the organisation successfully and managing the facilities and people. Our School Administrator Training describes all of the concepts in detail so that our students may grasp each lesson quickly. This School Administrator Training covers the policies, obligations, and budget management of school administrators. Throughout this School Administrator Training, you will also learn how to effectively handle logistical support and serve resources. This School Administrator Training also teaches you how to coordinate all administrative procedures, create a strategy, and oversee team performance. Start with our School Administrator Training to unlock your potential in this field! Main Course: School Administrator Training Free Courses are including with this School Administrator: School Administrator Course Along with The School Administrator Course, We Offer a free Level 2 Award in Support Work in Schools and Colleges Course. Special Offers of this School Administrator Course This School Administrator: School Administrator Course includes a FREE PDF Certificate. Lifetime access to this School Administrator: School Administrator Course Instant access to this School Administrator: School Administrator Course Get FREE Tutor Support to this School Administrator: School Administrator Course School Administrator: School Administrator Supervising all facets of the school, including budget management and the establishment of a secure learning environment, is the responsibility of school administration. The experts who manage the different administrative responsibilities necessary to keep a school operating efficiently are known as school administrators. In elementary, middle, and high schools, the principal is usually in charge of the administration. Depending on the school, other support personnel may include assistant principals, instructional coordinators, athletic directors, and other staff members. Administrators in schools can also be superintendents. Who is this course for? School Administrator: School Administrator This School Administrator: School Administrator Training course is designed for anyone interested in learning more about this issue. Requirements School Administrator: School Administrator To enrol in this School Administrator: School Administrator Course, students must fulfil the following requirements. To join in our School Administrator Course, you must have a strong command of the English language. To successfully complete our School Administrator Course, you must be vivacious and self driven. To complete our School Administrator Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this School Administrator Course. Career path School Administrator: School Administrator You may be able to pursue a range of exciting employment prospects after finishing this School Administrator: School Administrator Training course, such as coordinator, school director, student Counsellor, and many more.

School Administrator - CPD Accredited
Delivered Online On Demand3 hours 30 minutes
£12

CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration

By Nexus Human

Duration 5 Days 30 CPD hours Overview How to implement advanced administration concepts such as backups, disaster recovery, scalability and redundancy for a Citrix Virtual Apps and Desktop 7 Site. Advanced troubleshooting techniques to troubleshoot Citrix Virtual Apps and Desktop 7. Security considerations and configurations for Citrix Apps and Desktop 7 site including multi-site management using zones. Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS. Configure WEM features to improve the end user environment and virtual resource consumption. Migrate an on-premises WEM deployment to WEM service Designed for experienced IT professionals, this course builds on the foundational implementation and management skills introducing scalability, redundancy, and security configurations. You will learn to build to implement Workspace Environment Management to improve logon times, centralize user settings management, and optimize the performance of machines. In the advanced troubleshooting section, you will learn techniques to investigate many of the common issues that can affect environment health and how to solve issues more effectively. You will leave this course with a good understanding of how to manage more complex solutions such as multi-location environments with configurations around StoreFront, the Delivery Controllers, Cloud Connectors, and HDX. Module 1: Introduction to Citrix Virtual Apps and Desktops 7 Advanced Configuration Citrix Virtual Apps and Desktops Deployments - Advanced Configuration Module 2: Planning: Redundancy and Scalability Citrix Virtual Apps and Desktops Redundancy and Scalability StoreFront and Citrix Gateway Redundancy and Scalability Site Infrastructure Redundancy and Scalability Machines Running the Virtual Delivery Agent Module 3: Planning: Virtual Apps and Desktops Environment with Multiple Locations Zones VDA Registration in a Multi-Zone Environment Zone Preference Optimal Gateway Routing and Zones StoreFront Resource Aggregation Managing StoreFront Store Subscriptions in a Multi-Location Environment Module 4: Planning: Backups and Disaster Recovery Backups Disaster Recovery Considerations Disaster Recovery Process Module 5: Planning: Advanced Authentication Methods Multi-factor Authentication - RADIUS and One Time Passwords (OTP) Multi-factor Authentication ? Smart Card Authentication Federated Authentication Module 6: Planning: App and Data Security Introduction to Application Security Preventing Jailbreak Attacks Minimizing the Impact of Attacks Module 7: Planning: Virtual Delivery Agent Security Transport Layer Security (TLS) Virtual Delivery Agent (VDA) Encryption Microsoft Group Policy Objects (GPOs) and Citrix Policies Image Management Module 8: Introduction to Troubleshooting Troubleshooting Methodology Resource Tools and Utilities Introduction to PowerShell Module 9: Troubleshoot Access Issues Troubleshooting StoreFront Citrix ADC and Citrix Gateway ? Workflow and Troubleshooting Overview Citrix ADC and Citrix Gateway - Troubleshooting Access and Authentication Citrix ADC and Citrix Gateway - Troubleshooting App/Desktop Launch Module 10: Troubleshoot Delivery Controller Issues Validating FlexCast Management Architecture (FMA) Services Module 11: Troubleshoot Virtual Delivery Agent (VDA) Registration Issues Troubleshooting Virtual Delivery Agent (VDA) Registration Module 12: Troubleshoot HDX Connection Issues Troubleshooting HDX Connections Module 13: Introduction to Workspace Environment Management (WEM) WEM Features and Benefits Module 14: Planning ? WEM Architecture and Component Communications WEM On-Premises Components and Deployments WEM Service Components and Deployments WEM Component Communication Workflows Module 15: Planning - WEM On-Premises Deployment Installation On-Premises WEM: Leading Practice Installation Prerequisites and Steps On-Premises WEM: ADMX Template Configuration Choosing a Security Principal to run the WEM Infrastructure Service Creating the WEM Database Running the WEM Infrastructure Service Configuration Utility On-Premises WEM: Agent Installation Module 16: Planning ? WEM Service Deployment Installation WEM On-Premises vs WEM Service WEM Service: Leading Practice Installation Prerequisites and Steps WEM Service: ADMX Template Configuration WEM Service: Agent Installation Module 17: Planning ? WEM Consoles and Initial Setup On-Premises WEM and WEM Service Consoles WEM Initial Setup Migrating GPO settings to WEM Module 18: Planning ? WEM System and Log On Optimization WEM System Optimization Overview WEM CPU Management WEM Memory Management Additional System Optimization Features WEM Log On Optimization Overview WEM Assigned Actions WEM Environmental Settings Citrix Profile Management In WEM Module 19: Planning ? WEM Security and Lockdown Features WEM Security Management Features Privilege Elevation and Process Hierarchy Control WEM Transformer Module 20: Planning - The WEM Agent WEM Settings Processing and WEM Agent Caches WEM Agent Integration with Citrix Virtual Apps and Desktops and Citrix DaaS Module 21: Planning ? WEM Monitoring, Reporting, and Troubleshooting WEM Monitoring and Reporting WEM Agent Troubleshooting WEM Service Troubleshooting Module 22: Planning ? Upgrading WEM and Migration to WEM Service Upgrading Workspace Environment Management WEM On-Premises Migration to WEM Service Module 23: Rolling Out a WEM Deployment WEM Agent User Options on Windows Desktops Module 24: Managing a WEM Deployment Measuring WEM Success Additional course details: Nexus Humans CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

CWS-322 Citrix Virtual Apps and Desktops 7 Advanced Configuration and WEM Administration
Delivered OnlineFlexible Dates
Price on Enquiry

CompTIA Security+

4.5(3)

By Studyhub UK

Embarking on the CompTIA Security+ course is akin to unlocking a treasure trove of cybersecurity knowledge. Imagine standing at the forefront of digital security, equipped with the latest tools and techniques to safeguard information systems. This course, meticulously designed with fourteen comprehensive sections, offers an immersive journey from the basics of risk management to the complexities of securing dedicated systems. The curriculum is tailored to blend theoretical knowledge with real-world applications, ensuring learners grasp the essence of cybersecurity in today's technology-driven world. Whether it's understanding the nuances of cryptography or mastering the art of incident response, CompTIA Security+ is your gateway to becoming a cybersecurity connoisseur. Delving into this course, you'll navigate through a landscape where every section is a stepping stone to mastering security competencies.  The course begins with an introduction to the fundamental principles of cybersecurity, setting the stage for more advanced topics like identity and account management, and securing wireless LANs. Each section is a meticulously crafted module, aimed at building a robust understanding of both the threats and the defenses in the cyber world. By the time you reach the final sections on secure protocols, applications, and testing infrastructure, you will have developed a holistic view of network security, ready to apply your knowledge in a variety of real-world scenarios. CompTIA Security+ is not just a course; it's a journey through the dynamic landscape of network security. As you progress from one section to another, you'll not only learn about securing individual systems and public servers but also about the importance of physical security in protecting digital assets. This course is a blend of theory and practicality, providing an in-depth understanding of the latest security tools and techniques. It's an opportunity to transform yourself into a sought-after professional in the cybersecurity domain, equipped with the knowledge to protect and defend against the ever-evolving cyber threats. Learning Outcomes Develop a comprehensive understanding of risk management strategies and their application in cybersecurity. Acquire proficiency in various cryptographic methods and their importance in securing data. Gain insights into effective identity and account management to enhance system security. Learn to utilize essential security tools for safeguarding individual and network systems. Master the skills to implement and manage security measures for both wired and wireless networks. Why buy this CompTIA Security+? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the CompTIA Security+ there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aiming to start a career in cybersecurity. IT professionals seeking to deepen their knowledge in network security. System administrators wanting to enhance their security skills. Students interested in acquiring a foundational understanding of cybersecurity principles. Professionals aiming to achieve the CompTIA Security+ certification for career advancement. Prerequisites This CompTIA Security+ does not require you to have any prior qualifications or experience. You can just enrol and start learning.This CompTIA Security+ was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Cybersecurity Analyst: £30,000 - £60,000 annually Information Security Manager: £40,000 - £75,000 annually Network Security Engineer: £35,000 - £65,000 annually Security Consultant: £35,000 - £70,000 annually Systems Administrator (with security specialization): £25,000 - £50,000 annually IT Security Coordinator: £28,000 - £55,000 annually Course Curriculum Section 01: Introduction Introduction to CompTIA Security+ SY0-601 00:03:00 About the CompTIA Security+ SY0-601 Exam 00:03:00 Section 02: Risk Management Defining Risk 00:08:00 Threats and Vulnerabilities 00:07:00 Threat Intelligence 00:11:00 Risk Management Concepts 00:07:00 Security Controls 00:09:00 Risk Assessments and Treatments 00:06:00 Quantitative Risk Assessments 00:07:00 Qualitative Risk Assessments 00:04:00 Business Impact Analysis 00:05:00 Data Types and Roles 00:11:00 Security and the Information Life Cycle 00:09:00 Data Destruction 00:06:00 Personnel Risk and Policies 00:10:00 Third-Party Risk Management 00:09:00 Agreement Types 00:07:00 Exam Question Review 00:02:00 Wiping Disks with the dd Command Lab 00:06:00 Ask Me Anything (AMA) 00:02:00 Section 03: Cryptography Cryptography Basics 00:16:00 Data Protection 00:09:00 Cryptographic Methods 00:07:00 Symmetric Cryptosystems 00:13:00 Symmetric Block Modes 00:08:00 Asymmetric Cryptosystems 00:13:00 Diffie-Hellman 00:07:00 Hashing 00:09:00 Understanding Digital Certificates 00:08:00 Trust Models 00:05:00 Public Key Infrastructure 00:04:00 Certificate Types 00:14:00 Touring Certificates 00:09:00 Cryptographic Attacks 00:05:00 Password Cracking 00:10:00 Password Cracking Demo 00:06:00 Exam Question Review 00:02:00 SSH Public Key Authentication Lab 00:09:00 Ask Me Anything (AMA) 00:02:00 Section 04: Identity and Account Management Identification, Authentication, and Authorization 00:08:00 Enabling Multifactor Authentication 00:05:00 Authorization 00:05:00 Accounting 00:05:00 Authentication Methods 00:14:00 Access Control Schemes 00:07:00 Account Management 00:13:00 Network Authentication 00:09:00 Identity Management Systems 00:06:00 Exam Question Review 00:02:00 Creating LInux Users and Groups Lab 00:06:00 Ask Me Anything (AMA) 00:01:00 Section 05: Tools of the Trade Touring the CLI 00:16:00 Shells 00:06:00 The Windows Command Line 00:05:00 Microsoft PowerShell 00:13:00 Linux Shells 00:12:00 Python Scripts 00:06:00 Windows Command-Line Tools 00:16:00 Linux Command-Line Tools 00:10:00 Network Scanners 00:05:00 Network Scanning with Nmap 00:09:00 Network Protocol Analyzers 00:08:00 Using Wireshark to Analyze Network Traffic 00:09:00 Using tcpdump to Analyze Network Traffic 00:08:00 Log Files 00:09:00 Centralized Logging 00:09:00 Configuring Linux Log Forwarding 00:08:00 Exam Question Review 00:03:00 Lunux Shell Script Lab 00:07:00 Nmap Lab 00:05:00 Ask Me Anything (AMA) 00:02:00 Section 06: Securing Individual Systems Malware 00:14:00 Weak Configurations 00:12:00 Common Attacks 00:09:00 Driver and Overflow Attacks 00:08:00 Password Attacks 00:08:00 Bots and Botnets 00:06:00 Disk RAID Levels 00:10:00 Securing Hardware 00:11:00 Securing Endpoints 00:09:00 Exam Question Review 00:02:00 Linux Software RAID Lab 00:08:00 Ask Me Anything (AMA) 00:02:00 Section 07: The Basic LAN The OSI Model 00:13:00 ARP Cache Poisoning 00:09:00 Other Layer 2 Attacks 00:05:00 Network Planning 00:07:00 Load Balancing 00:06:00 Securing Network Access 00:06:00 Honeypots 00:06:00 Firewalls 00:08:00 Proxy Servers 00:06:00 Network and Port Address Translation 00:07:00 IP Security (IPsec) 00:09:00 Virtual Private Networks (VPNs) 00:10:00 Intrusion Detection and Prevention Systems (IDS/IPS) 00:13:00 Exam Question Review 00:03:00 Linux Snort IDS Lab 00:07:00 Ask Me Anything (AMA) 00:01:00 Section 08: Securing Wireless LANs Wi-Fi Encryption Standards 00:10:00 RFID, NFC, and Bluetooth 00:07:00 Wi-Fi Coverage and Performance 00:08:00 Wi-Fi Discovery and Attacks 00:12:00 Cracking WPA2 00:10:00 Wi-Fi Hardening 00:11:00 Exam Question Review 00:02:00 WPA2 Cracking Lab 00:06:00 Ask Me Anything (AMA) 00:01:00 Section 09: Securing Public Servers Defining a Public Server 00:01:00 Common Attacks and Mitigations 00:10:00 Containers and Software-Defined Networking 00:11:00 Hypervisors and Virtual Machines 00:08:00 Cloud Deployment Models 00:09:00 Cloud Service Models 00:08:00 Securing the Cloud 00:10:00 Exam Question Review 00:02:00 Docker Container Lab 00:04:00 Ask Me Anything (AMA) 00:02:00 Section 10: Securing Dedicated Systems Embedded Systems 00:13:00 Industrial Control System (ICS) 00:07:00 Internet of Things (IoT) Devices 00:10:00 Connecting to Dedicated and Mobile Systems 00:11:00 Security Constraints for Dedicated Systems 00:05:00 Mobile Device Deployment and Hardening 00:11:00 Exam Question Review 00:03:00 Smartphone Hardening Lab 00:03:00 Ask Me Anything (AMA) 00:02:00 Section 11: Physical Security Physical Security Overview 00:01:00 Physical Security 00:10:00 Keylogger Demo 00:05:00 Environmental Controls 00:05:00 Exam Question Review 00:02:00 Physical Security Lab 00:03:00 Ask Me Anything (AMA) 00:03:00 Section 12: Secure Protocols and Applications DNS Security 00:05:00 FTP Packet Capture 00:03:00 Secure Web and E-mail 00:12:00 Request Forgery Attacks 00:05:00 Cross-Site Scripting Attacks 00:07:00 Web Application Security 00:08:00 Web App Vulnerability Scanning 00:06:00 Exam Question Review 00:03:00 OWASP ZAP Web App Scan Lab 00:04:00 Ask Me Anything (AMA) 00:02:00 Section 13: Testing Infrastructure Testing Infrastructure Overview 00:05:00 Social Engineering 00:06:00 Social Engineering Attacks 00:11:00 Vulnerability Assessments 00:09:00 Penetration Testing 00:10:00 Security Assessment Tools 00:12:00 The Metasploit Framework 00:08:00 Exam Question Review 00:02:00 Hping3 Forged Packet Lab 00:06:00 Ask Me Anything (AMA) 00:02:00 Section 14: Dealing with Incidents Incident Response Overview 00:03:00 Incident Response Plans (IRPs) 00:06:00 Threat Analysis and Mitigating Actions 00:08:00 Digital Forensics 00:10:00 Gathering Digital Evidence 00:10:00 Business Continuity and Alternate Sites 00:06:00 Data Backup 00:10:00 Exam Question Review 00:01:00 Autopsy Forensic Browser Lab 00:05:00 Ask Me Anything (AMA) 00:02:00 Assignment Assignment - CompTIA Security+ 00:00:00

CompTIA Security+
Delivered Online On Demand19 hours 23 minutes
£10.99

Power Query and Power Pivot in Microsoft Excel: A Quickstart Guide

By Ideas Into Action

Power Query and Power Pivot in Microsoft Excel:  A Quickstart Guide   Course Description   Copyright Ross Maynard 2022   Course Description Power Query and Power Pivot are two tools available in Microsoft Excel. If you are serious about data analysis, then you need to know how to use these tools. This Quickstart guide will give you the skills you need to get started with these powerful features. The Power Query tool allows you to import external data and then modify it to meet your needs, before loading it into Excel. These editing tasks are all things you can do manually in Excel, but Power Query greatly speeds things up when you have a large volume of data. The Power Pivot tool allows you to connect multiple data tables in an extended pivot table. Power Pivot also introduces new analysis and query tools to further enhance data analysis. If data analysis is your thing, then this course will help you get up to speed with these feature-filled tools. Through screen-capture video, the course provides a step-by-step guide to the foundation skills needed to use both Power Query and Power Pivot effectively. The course is designed to make your first steps into Power Query easy and to build your confidence to use them on your own. Both Power Query and Power Pivot are also available in Microsoft Power BI – the data visualisation suite. Once you have learned how to use Power Query and Power Pivot in Excel with this course, you’ll have a head start in getting to grips with Power BI Get up to speed with Power Query and Power Pivot in Microsoft Excel with this Quickstart guide.     Key Learning Points  On completion of the course, delegates will be able to: Use Power Query to load data from an external source into Microsoft Excel Clean and manipulate external data before loading it into Excel Consolidate separate files with Power Query Update Excel tables with new data in the same format Use Power Query to “unpivot” report tables to prepare the data for analysis Explain the core functionality of Power Pivot Link data tables together in the Power Pivot data model Create pivot tables that draw data from several source data tables Create performance measures and new analysis in the Power Pivot data model Use the most popular DAX query language functions in Power Pivot     Curriculum Lesson 1: Power Query Quickstart Lesson 2: Consolidating Files with Power Query Lesson 3: Unpivoting a Table Lesson 4: Power Pivot Quickstart Lesson 5: Power Pivot – Adding Data and Functionality Lesson 6: Key DAX Functions for Power Pivot Lesson 7: The DAX CALCULATE Function Lesson 8: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Starter spreadsheets for each lesson are provided so that learners can follow the steps presented.     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel     Questions What is the main feature of Power Query? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     What is the main feature of Power Pivot? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     Which of the following actions cannot be performed within Power Query? Split text into multiple columns Trimming text and removing spaces Creating calculated columns using DAX functions Make date based calculations   Which of the following statements is true? You can use Power Query to combine files that have the same format and open them all in the same spreadsheet You can use Power Query to link data tables and create pivot tables that pull data items from all the linked tables You can use Power Query to create interactive dashboard reports You can use Power Query to export data files to Microsoft Access and other databases     Which of the following provides a compelling case to use Power Pivot in Microsoft Excel? The data visualisation and presentation features of Power Pivot are much more powerful than those in Excel Power Pivot offers the ability to clean large files of data imported from other systems quickly Existing reports and tables can be “reverse engineered” (unpivoted) to create data tables for more advanced analysis Files sizes in Power Pivot are smaller than in Excel and there is no limit on the number of rows of data that can be stored. This makes it much faster and more efficient to use Power Pivot for large data sets     Power Pivot uses analysis functions from the DAX formula language. What does “DAX” stand for? Digital Architecture Extraction Data Arbitrage Extrapolation Display Analytics Extension Data Analysis Expressions Deeply Annoying Exercise   The DAX CALCULATE function is one of the most powerful and useful functions available in Power Pivot. Which statement best describes it? It performs row by row calculations defined by the user and adds the total of them all together for a specified table It performs row by row calculations defined by the user and displays the maximum result for a specified table It performs a defined calculation and then applies filters specified by the user It filters the data in a specified table according to criteria set by the user   As well as in Power Pivot in Microsoft Excel, in what application are DAX functions also available? Microsoft PowerPoint Microsoft Forms Microsoft Teams Microsoft Power BI   How do DAX functions differ from Microsoft Excel functions? DAX functions are designed specifically for use with SQL based data sources DAX functions are completely new and provide additional functionality within Microsoft Excel DAX functions never take a cell reference or a range as reference, but instead take a column or table as reference DAX date and time functions return a date as a serial number, whereas Excel date and time functions return a datetime data type  

Power Query and Power Pivot in Microsoft Excel: 
A Quickstart Guide
Delivered Online On Demand
£9.99

Value-based selling (In-House)

By The In House Training Company

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Value-based selling (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Oracle 12c Administration I

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to understand configuration for installation, configuration of a host system, using Oracle Restart framework, troubleshooting tips, how the database fits with other systems, internals of the database, database failures and other topics. In this course, students will focus on configuration on supported systems. Also how the database fits in with other systems. Oracle Database Architercture Overview The Database Instance Database Memory Structures Database Process Structures Database Storage Architecture Oracle Clusterware Configuring the Host for Standalone Installlation Host Configuration Overview Choosing a Database Host Choosing an Operating System Proprietary Unix vs Open-Source Linux Making the OS Selection Prepare an Oracle LINUX Installation Perform Oracle LINUX Installation Configure the LINUX Host Step 1 - Confirm General System Requirements Step 2 - Confirm The Operating System Platform Step 3 - Confirm LINUX Package Requirements Step 4 - Confirm Network Configuration Configure Host for Virtualization VM Technologies Configure Oracle Linux for Virtualization Step 1 - Download Linux Updates Step 2 - Check Linux Kernel Step 3 - Download Latest yum Configuration File Step 4 - Enable Oracle Linux Add-ons Step 5 - Install VirtualBox Oracle Optimal Flexible Architecture OFA Goals ORACLE_BASE ORACLE_HOME Database Files Multiple ORACLE_HOMEs Databse Software Upgrades Mutliple Oracle Software Installations GRID Infrastructure Configuration Configure the Linux Installation About ASM Devices Configure Linux Devices for ASM Partioning a Device Oracle ASMLib Configue MS Windows Devices GRID Infrastructure Installation Perform the Installation Download Unpack the Installation Package Launch the Installation Session The Installation Dialog Verify the Installation Operating System Confirmation Oracle Utilities Setup SQL*Plus Confirmation Using EM Cloud Control Troubleshooting Problems DATABASE Installation Configuraion Configure a Linux Installation System Groups & Users Configure Kernel Parameters Create the Physical Directories Configure MS Windows Installation Prerequisite Checks & Fixup Utility DATABASE Installation ABOUT THE INSTALLATION The Installation Tools About The Installation Dialog The Installation Session Log PERFORM INSTALLATION ON LINUX Download Unpack The Installation Files Set Environment Variables Launch The Installation SERVER CLASS INSTALLATION DIALOG More About The Global Database Name About Enterprise Manager Cloud Control Secure The New Database PERFORM INSTALLATION ON WINDOWS Launch The Installation POST---INSTALLATION CONFIGURATION Required Environment Variables Defining The Environment Variables About SSH VERIFY THE INSTALLATION SQL*PlusConfirmation Operating System Confirmation Firewall Configuration Accessing EM Database Express Creating Databses Using DBCA About DBCA DBCA Templates Are You Sure? DEFAULT CONFIGURATION DATABASE ADVANCED MODE DATABASE File Location Variables Database Vault and Label Security CONFIGURE AN EXISTING DATABASE DELETE A DATABASE MANAGE TEMPLATES MANUALLY CREATE A DATABASE The CREATE DATABASE Command Using Oracle Restart WHAT IS ORACLE RESTART? What Oracle Restart Does Is Oracle Restart Deprecated? Registering With Oracle Restart More About srvctl Terminal Session Configuration COMPONENT STATUS USING SRVCTL Database Status Grid Infrastructure Status Oracle Home Status CONFIGURATION USING SRVCTL Examining A Database Configuration Examining The Listener Configuration Examining The ASM Configuration Manual Registration ListenerConfiguration Modification Database ConfigurationModification STARTUP/SHUTDOWN USING SRVCTL Why Use srvctl? MANAGING ORACLE RESTART Obtaining Oracle Restart Status Start/Stop Oracle Restart Preparing for a Database Upgrade What is a Database Upgrade? Database Upgrade Methods Real World Database Upgrade Develop A Database Upgrade Plan ABOUT THE DATABASE VERSION Direct Upgrade The COMPATIBLE Database Parameter PRE-UPGRADE PREPARATIONS Oracle Warehouse Builder Oracle Label Security (OLS) Oracle Database Vault Locating The Older Database Installations THE PRE-UPGRADE INFORMATION TOOL Pre-Upgrade Information Tool Files Run The Pre---Upgrade Information Tool Examining The Pre---Upgrade Information Tool Results Upgrade to Oracle Databse 12c Launch DBUA Database Upgrade Dialog Post-Upgrade Tasks Post-Upgrade Checklist Enable Unified Auditing Migrate to Unified Auditing Database Parameter Changes Enable New Features Source Destination Specific Post-Upgrade Tasks Oracle Architecture: The Systems Infrastructure About Enterprise Architectures The Relational Database Legacy Computing Models The Multi-Tiered Computing Model Scaling Up Cloud-Based Deployment ORACLE INFRASTRUCTURE ECOSYSTEM USING ORACLE ENTERPRISE MANAGER More About EM Using EM Database Express Using EM Cloud Control Oracle Architecture: The Database Host The Database Server Stack PROCESSOR LAYER CPU Resources Memory Resources I/O & STORAGE PROCESSING OS LAYER PROCESSING MODES DATABASE SERVER VIRTUALIZATION STORAGE VIRTUALIZATION ORACLE DATABASE SERVER STACK ORACLE ENGINEERED SYSTEMS Oracle Exadata Database Platform Exalogic Cloud Machine Exalytics BI Machine Oracle Architecture: Princilples & Technology Concepts Grid Computing Principles Why Grid Computing? What Is Grid Computing? PARALLELIZATION PRINCIPLES Hardware Parallelization Grid Computing Devices Clustered Database Servers CLOUD COMPUTING PRINCIPLES Multi-Tenancy Oracle Architecture: The RDBMS Installation & the Database Instance The Database Server Software Database Versions & Releases Database Editions Using PRODUCT_COMPONENT_VERSION View The Core Database Components Using V$VERSION View Understanding The Database Version Number The COMPATIBLE Database Parameter DATABASE INSTANCE ELEMENTS Individual Elements Of A Database Instance Physical Database Elements An Operational Database installation DATABASE INSTANCE CONFIGURATIONS Single Instance Parameter Files & Instance Configuration MAX_STRING_SIZE Parameter Example Independent Instances Clustered Instances The Database Instance In A Multi-tenant Configuration RECONFIGURING A DATABASE INSTANCE Static Vs. Dynamic Parameters Dynamic Parameter Setting Parameter Setting Scope Parameter Setting Level Setting Upgrade Related Parameters DATABASE COMPONENTS Advanced Data Functionality Components Security Components High-Performance Components Administration Components Database F

Oracle 12c Administration I
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Complete Accounting & Bookkeeping Training

5.0(3)

By School Of Health Care

Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Accounting is concerned with the daily flow of money into and out of a business or institution. Finance refers to the management of assets and liabilities as well as the planning of future growth. Accounting & Bookkeeping help companies measure, monitor, and plan their operations. Accounting & Bookkeeping help companies measure, monitor, and plan their operations. This Complete Accounting & Bookkeeping Training course is designed to provide a comprehensive introduction to business Accounting & Bookkeeping as an idea and a profession. If you're interested in becoming an account assistant or finance manager, other opportunities are available if you are passionate then this is the course for you. ThisComplete Accounting & Bookkeeping Training course will give you a solid understanding of accounting and financial processes, concepts, and responsibilities, preparing you for a career in the Accounting & Bookkeeping industry. Learning Outcomes After completing the Complete Accounting & Bookkeeping Training course, the learner will be able to - Learn the fundamentals of Accounting & Bookkeeping. Recognize the various types of cost data and cost analysis. Cost management and analysis reports. Understand how to handle accounts receivable and credit. Understand inventory management. Recognize the time value of money Identify accounting conventions and how to record financial data Improve managerial performance by understanding Special Offers of this Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course This Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course includes a FREE PDF Certificate. Lifetime access to this Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course Instant access to this Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course 24/7 Support Available to this Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course [ Note: Free PDF certificate as soon as completing the Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course] Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Unlock the key to managing business finances with our Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training course! This program focuses on the daily flow of money and the management of assets and liabilities. Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training will equip you with the skills needed to measure, monitor, and plan financial operations effectively. Designed to offer a comprehensive introduction to both business Accounting & Bookkeeping, the Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training course is perfect for aspiring professionals. Start your journey today and master the essentials of Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course. Who is this course for? Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training This Complete Accounting & Bookkeeping Training is for the ones who are interested in banking sector specially account and finance. Anyone who wants to advance their professional life. Requirements Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training To enrol in this Complete Accounting & Bookkeeping Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Complete Accounting & Bookkeeping Training Course. Be energetic and self-motivated to complete our Complete Accounting & Bookkeeping Training Course. Basic computer Skill is required to complete our Complete Accounting & Bookkeeping Training Course. If you want to enrol in our Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training Course, you must be at least 15 years old. Career path Accounting & Bookkeeping: Complete Accounting & Bookkeeping Training After completing this Complete Accounting & Bookkeeping Training course, you may be able to pursue a variety of promising career opportunities, such as: Account manager Finance manager Administrative specialist and many more.

Complete Accounting & Bookkeeping Training
Delivered Online On Demand4 hours 36 minutes
£12

Diploma in Business Analysis Course - CPD Certified

5.0(3)

By School Of Health Care

Business Analysis: Diploma in Business Analysis course Online Business analysts are responsible for implementing positive change at all levels of an organisation. The business analyst, appointed by both employers and stakeholders, must establish objectives (financial or otherwise) and oversee the creation and implementation of solutions. Ultimately, they work with complex business intelligence data to continuously improve performance and profitability. To become a skilled business analyst is to become one of the most in-demand commodities for employers and decision-makers worldwide. This Business Analysis: Diploma in Business Analysis course provides a thorough introduction to the primary functions and objectives of business analysis activities. Learn about the business analyst's main duties and responsibilities, as well as the six primary phases of the business analysis process, the art of effective business process improvement, and how to perform a gap analysis. Whether you are looking for a promotion or a major career change, this Business Analysis: Diploma in Business Analysis course could make all the difference. Main Course: Diploma in Business Analysis Free Courses included with Business Analysis: Diploma in Business Analysis Course: Along with Diploma in Business Analysis Course you will get free Minute Taking Along with Diploma in Business Analysis Course you will get free Creating a Business Start-Up Along with Diploma in Business Analysis Course you will get free Strategic Management Special Offers of this Business Analysis: Diploma in Business Analysis Course; This Business Analysis: Diploma in Business Analysis Course includes a FREE PDF Certificate. Lifetime access to this Business Analysis: Diploma in Business Analysis Course Instant access to this Business Analysis: Diploma in Business Analysis Course 24/7 Support Available to this Business Analysis: Diploma in Business Analysis Course Business Analysis: Diploma in Business Analysis course Online The Business Analysis: Diploma in Business Analysis Course comprehensively covers the fundamental purposes and goals of business analysis activities. Additionally, it educates you about the key responsibilities and duties of a business analyst. This Business Analysis: Diploma in Business Analysis Course is designed to teach you about the six primary stages of the business analysis process and includes instruction on the efficient optimization of business processes, as well as conducting a gap analysis. Who is this course for? Business Analysis: Diploma in Business Analysis course Online This Business Analysis: Diploma in Business Analysis course is suitable for anyone looking to take a current or prospective career in business to the next level. Whether pursuing a position with an established employer or interested in starting your own business, your advanced business analysis acumen will prime you for a successful career. Requirements Business Analysis: Diploma in Business Analysis course Online To enrol in this Business Analysis: Diploma in Business Analysis course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Analysis: Diploma in Business Analysis course. Be energetic and self-motivated to complete our Business Analysis: Diploma in Business Analysis course. Basic computer Skill is required to complete our Business Analysis: Diploma in Business Analysis course. If you want to enrol in our Business Analysis: Diploma in Business Analysis course, you must be at least 15 years old. Career path Business Analysis: Diploma in Business Analysis course Online This Business Analysis: Diploma in Business Analysis Course could open a successful career in almost any business setting.

Diploma in Business Analysis Course - CPD Certified
Delivered Online On Demand1 hour 24 minutes
£12

Business Administration, Business Management & Retail Customer Service - CPD Certified

5.0(3)

By School Of Health Care

Business Administration: Business Administration Course Online Unlock the Power of Business Administration: Business Administration Course: Enrol Now! The Business Administration: Business Administration Course is a qualification that prepares learners to excel in any business administration role. It will teach you the skills required for the position, such as business communication, administration, delivering presentations, and presenting business data. Studying for our Business Administration: Business Administration Course teaches students the fundamental concepts and a variety of administrative techniques required to work in a business. The Business Administration: Business Administration Course teaches a variety of admin systems and covers the role of administration work with large and small corporations and how to manage a team in a business setting. Why choose this Business Administration: Business Administration Course from the School of Health Care? Self-paced Business Administration: Business Administration Course, access available from anywhere in the world. High-quality study materials that are easy to understand. Business Administration: Business Administration Course developed by industry experts. After each module Business Administration: Business Administration Course, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Business Administration: Business Administration Course. Main Course: Business Administration Course Free Courses included with Business Administration: Business Administration Course: Course 01: Business Management Course Course 02: Retail Customer Service Course [ Note: Free PDF certificate as soon as completing Business Administration: Business Administration Course] Business Administration: Business Administration Course Online This Business Administration: Business Administration course consists of 07 modules. Course Curriculum of Business Administration: Business Administration Course Module 01: Introduction to Business Administration Module 02: Principle of Business Module 03: Principles of Business Communication Module 04: Principles of Administration Module 05: Understand How to Improve Business Performance Module 06: Understand Equality, Diversity and Inclusion in the Workplace Module 07: Principles of Leadership and Management Assessment Method of Business Administration: Business Administration Course After completing Business Administration: Business Administration Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Assessment Method of Business Administration: Business Administration Course After completing Business Administration: Business Administration Course, you will get quizzes to assess your learning. You can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Business Administration: Business Administration Course Online This Business Administration: Business Administration Course is ideal for: Anybody in any business or office environment seeking to reach the top of the ladder. Newcomers to the job market who want to improve their prospects for initial employment. Entrepreneurs Small business owners. Requirements Business Administration: Business Administration Course Online To enrol in this Business Administration: Business Administration Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Administration: Business Administration Course. Be energetic and self-motivated to complete our Business Administration: Business Administration Course. Basic computer Skill is required to complete our Business Administration: Business Administration Course. If you want to enrol in our Business Administration: Business Administration Course, you must be at least 15 years old. Career path Business Administration: Business Administration Course Online This qualification is suitable for anyone who wants to take their professional development to the next level and fast track their career in any of the following roles: Business Administration Apprentice Business Administration Tutor Business and Administration Manager Business Administration Trainer Business Administration Manager

Business Administration, Business Management & Retail Customer Service - CPD Certified
Delivered Online On Demand18 hours
£12

Level 5 Accounting and Finance & Payroll Management

5.0(3)

By School Of Health Care

Level 5 Accounting and Finance & Payroll Management Level 5 Accounting and Finance & Payroll Management is concerned with the daily flow of money into and out of businesses or institutions. Level 5 Accounting and Finance & Payroll Management refers to the management of assets, liabilities, and planning for future growth. This Level 5 Accounting and Finance & Payroll Management course helps companies measure, monitor, and plan their operations effectively. If you're passionate about becoming an accounting assistant or finance manager, the Level 5 Accounting and Finance & Payroll Management course is for you. This Level 5 Accounting and Finance & Payroll Management course provides a comprehensive introduction to accounting, financial processes, concepts, and responsibilities, preparing you for a successful career in this field. Learning Outcomes After completing the Level 5 Accounting and Finance & Payroll Managementcourse, the learner will be able to - Learn the fundamentals of accounting and finance. Recognize the various types of cost data and cost analysis. Cost management and analysis reports. Understand how to handle accounts receivable and credit. Understand inventory management. Recognize the time value of money Identify accounting conventions and how to record financial data Improve managerial performance by understanding Special Offers of this Level 5 Accounting and Finance & Payroll Management Course This Level 5 Accounting and Finance & Payroll Management Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Accounting and Finance & Payroll Management Course Instant access to this Level 5 Accounting and Finance & Payroll Management Course 24/7 Support Available to this Level 5 Accounting and Finance & Payroll Management Course [ Note: Free PDF certificate as soon as completing the Level 5 Accounting and Finance & Payroll Management Course] Level 5 Accounting and Finance & Payroll Management Unlock your potential with our Level 5 Accounting and Finance & Payroll Management course! This comprehensive program focuses on the daily flow of money in and out of businesses, equipping you with the essential tools to manage finances effectively. With Level 5 Accounting and Finance & Payroll Management, you’ll master the management of assets, liabilities, and the strategic planning of future growth. Designed to help companies measure, monitor, and plan their financial operations, the Level 5 Accounting and Finance & Payroll Management course provides a deep dive into business finance as both an idea and profession. Start today and elevate your career with Level 5 Accounting and Finance & Payroll Management! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Accounting and Finance & Payroll Management Course. Who is this course for? Level 5 Accounting and Finance & Payroll Management This Level 5 Accounting and Finance & Payroll Management is for the ones who are interested in banking sector specially account and finance. Anyone who wants to advance their professional life. Requirements Level 5 Accounting and Finance & Payroll Management To enrol in this Level 5 Accounting and Finance & Payroll Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Accounting and Finance & Payroll Management Course. Be energetic and self-motivated to complete our Level 5 Accounting and Finance & Payroll Management Course. Basic computer Skill is required to complete our Level 5 Accounting and Finance & Payroll Management Course. If you want to enrol in our Level 5 Accounting and Finance Course, you must be at least 15 years old. Career path Level 5 Accounting and Finance & Payroll Management After completing this Level 5 Accounting and Finance & Payroll Management course, you may be able to pursue a variety of promising career opportunities, such as: Account manager Finance manager Administrative specialist and many more.

Level 5 Accounting and Finance & Payroll Management
Delivered Online On Demand10 hours 42 minutes
£12